1,510 Customer Reviews over 38 pages
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- Location
- Enfield
- Reviewing
- Vodafone
- Date
- 2018-11-26
- Comments
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Painful. stay away. They told me I could keep my existing landline and that I should cancel my contract with my current provider. I cancelled it and of course they could not bring the number over. The free gift offer is a convoluted process (I suspect loads of people probably didn't get the gift) - I didn't get the email and then I was told I could claim the gift and then I was told I couldn't because I was outside of the time limit...but I didn't get the email...
- Location
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- Location
- Twyford
- Reviewing
- Vodafone
- Date
- 2021-04-10
- Comments
-
Absolutely the worst broadband I have ever experienced, drops out constantly and fed up of having to reboot and input the password at least 3 - 4 times daily!
My advice to anyone is try another provider, I have cancelled and moving!
- Location
-
- Location
- Goodwick
- Reviewing
- Vodafone
- Date
- 2022-11-01
- Comments
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I was a Vodafone Broadband customer for over 3 years, and over that time I generally had a good experience. However, over the past month or so my download speed during the evenings has dropped below 1Mbps (often around half of that). I have been unable to talk to anyone about the problem (either via phone or webchat) and kept getting bounced around between automated responses. I was also unable to talk to anyone about cancelling my subscription and had to take out a contract with another provider and have them cancel my Vodafone contract for me as part of the process.
As a result of this abysmal customer service, I am also likely to cancel my mobile contract when it expires and move to another provider. 1/10
- Location
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- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2019-10-25
- Comments
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Not one day of stable broadband since moving to Vodafone.... 3 fault references over 8/10 weeks and no solution ahead! New to market and live testing service and equipment
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2017-04-27
- Comments
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VF called me and offered me a deal that seemed to good to be true if I switched my broadband to them from Sky. Alas it was too good to be true! Every night, despite theoretically paying for unlimited BB my broadband either goes down all together or becomes very erratic. I paid £6.99 for a NOW TV Sports pass tonight and the connection dropped after 9pm. Pricks
- Location
-
- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2019-01-15
- Comments
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Terrible can’t wait to get away, went fir fibre as needed faster speed, that’s a joke think I’m as slow as I was with the old dialup system, funny when you use the app shows up higher speed, but terrible speed.
When you call customer service same old story try this try that still the same sick to the back teeth with them.
They will be gone soon!!
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2018-11-26
- Comments
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Absolutely ridiculous experience when I had to move to a new flat and move my broadband consequently.
First the CS – who answered after 30 minutes – told me that they were going to move everything on the next Friday and that an engineer would come who didn’t need access to the flat but only outside. The weekend passed by and the line was still inactive so when we called again the CS, they told us that the engineer came but that the line was going to be active only after 10 days (something that they didn’t tell us during our first call). Anyway since we were going on holiday for two weeks it didn’t bother us so much.
Then, on our last day of vacation, we received a message from the engineer saying that we missed the “scheduled” appointment for the broadband installation and that now we had to call again Vodafone to book another appointment. The next day, still at the airport, we called Vodafone complaining that no one told us about an appointment and that, actually, we were told that the engineer already came but all the CS could do was to schedule another appointment after 10 days!!
We then filed a complaint and we were contacted by a complaints handler to whom we asked either to have an engineer in the next two days or to cancel the contract and he told us that in the last case we had to pay fees for over 300£!! so he managed to book for us an engineer for the next day giving us a morning slot; my husband had to ask for half day off at work but, of course, the engineer never showed up!! not even we received a call or a message from him. So we complained again asking to end the contract right away and when they heard that the engineer never showed up they agreed to end the contract without any fees. But this doesn’t end here because after a few days I received a bill with the broadband charges for the period in which we never had the connection plus 60£ charge for the engineer!! so I had to call the CS service again and they cancelled the bill.
I had also to struggle to speak to the CS – not only for the waiting time – but also because when I activated the contract, I was supposed to receive a PIN code that nobody gave me, so every time I tried to call the CS – after a long wait – I couldn’t pass the security checks, also because – at the moment of the activation – the lady put in my contact details my wrong email address so I’ve never been able to log in in my Vodafone page online! So I had also to get out, find a Vodafone store and ask for my PIN code in order to be able just to speak on the phone with them.
Until I was in my old flat the connection was good but not as good as they told us it would be.
I would definitely NOT recommend this broadband.
- Location
-
- Location
- london
- Reviewing
- Vodafone
- Date
- 2017-06-23
- Comments
-
Appalling customer service. They do not value customers at all and treat you like you have to be grateful if they provide you with their service which we pay for! I made an appointment to have the line activated. I took a day off and none came to the property. I phoned and, as if nothing had happened, I was told that the appointment had been changed to a different date. Not only they did not inform me of the changes but did not apologise for my lost time and money and did not make any effort to give me an appointment that suited me. I had other similar issues with dongle broadband. Vodafone communication with customer should be rated 0. Expect the line to be cut off without warning, explanations or apology. Because t them the customer is always wrong! Pay someone else to get a proper service. I cancelled all my deals.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2018-08-12
- Comments
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Absolutely shocking overall service especially customer service, broadband isnt the fastest but ok when it works, about an hour a day, dont actually use it anymore.
First got it everything was fine, week in issues, constant calls palmed off all the time send engineers out, works for a day, got to the point where we are look we just want to cancel it now, oh please just wait until we run our tests everything will be fine, and they gave us that month free ok benefit of doubt we will let you try, 2 weeks still no fix, look we want to cancel oh no you cant now your grace is over you have to pay it off in full if you wish to terminate.
Basically they stalled us for 12 weeks until we were permanently locked in, to this day no fixes, turn router off 6-8 times a day, engineers turn up unannounced then never turn up when you are in. Cannot wait for 12 months of hell to finish
- Location
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- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2023-11-19
- Comments
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Appalling company to deal with! I changed to Sky as Vodafone increased charges and Sky said they would contact Vodafone for a seamless transition. I thought I would check and Vodafone claimed they didn’t know even though I’d steady been disconnected and Sky Broadband was operational. Anyway they are adamant at charging me for 2 months on cancel. I feel they are absolute robbers and their chat people are intransigent!!! I’ll never ever deal with this shower again and would advise other people to watch their tricks and hiding behind red tape !!’ Don’t use Vodafone !!!
- Location
-
- Location
- Glos
- Reviewing
- Vodafone
- Date
- 2017-06-05
- Comments
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Although Vodafone have tried very hard to resolve problems they haven't been able to. Lots of issues with their own systems include online account. I wasn't aware that they consider 9 lost connections every 2 days to be acceptable. Unable to meet their own guaranteed speeds, call centre staff don't do what they say they will do in terms of calling back. Billing wrong and I have had to call Vodafone far to many times than I consider reasonable. Technical help was better in terms of customer service, but as already mentioned Vodafone were not able to resolve their problems and were not willing to try anything new to resolve the issue. Basically gave up or said they could only continue more of the same which hadn't worked previously!
- Location
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- Location
- Chichester
- Reviewing
- Vodafone
- Date
- 2019-05-18
- Comments
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I only left Sky because I was offered a really good deal as I had my mobile phone with them and I wish I hadn't. This is the worst broadband provider I've ever been with. the service constantly drops out completely it's rare that we actually get to watch a film or TV programme in one go, trying to play online games like rocket league is next to impossible and I'm currently writing this with 1.5gb of download speed. When I call and complain the staff seem pleasant enough and for a week or two all seems fine then I'm back to drop outs and slow internet. Absolutely useless - avoid.
- Location
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- Location
- Warrington, UK
- Reviewing
- Vodafone
- Date
- 2020-09-25
- Comments
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Where do I start......
Great deal they offer for home broadband... But it's not the deal you get.
Vodafone customer service is very poor and speeds vary. I should have min of 35mbs but was getting 6mbps.
I was charged termination fees and installation fees when completing a home move, which I was told I wouldn't. I have now been put on a tarrif I didn't agree too and have additional charges no-one can explain...
But get this..... I have to call back after they have taken the money from my account to get a refund, how is that right?
Most of my issues are sorted now, it was easy, only took me 3hours each day using online chat and 2 hours a week on the phone. I'm being 100% honest about those times too.
Please avoid them. Great deal on paper but not worth the hassle
- Location
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- Location
- Windsor
- Reviewing
- Vodafone
- Date
- 2020-10-08
- Comments
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Don't be fooled by Vodaphone - From day one they have not achieved their minimum service level promise of 35mbps. Hung on for 49 minutes waiting on their support line before going up.
I looked at raising a complain through OFCOM and it seems they are equally useless. Mobile firms have signed up to a voluntary charter, which clearly they just ignore. All hot air and no action from all parties.
- Location
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- Location
- Scottish Borders
- Reviewing
- Vodafone
- Date
- 2018-02-07
- Comments
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Terrible download speeds. Frequent failures. Not worth the money or the hassle.
- Location
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- Location
- Hull
- Reviewing
- Vodafone
- Date
- 2018-12-10
- Comments
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My broadband activation date was tomorrow on the 11th December. Today I called vodafone to ask why I had still not received my new router, I was told that my order had been cancelled as it had 'fallen through the cracks'. Lots of apologies and was told that I would have to re-create the order and join the back of the queue. Pretty awful service really.
- Location
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- Location
- silloth
- Reviewing
- Vodafone
- Date
- 2019-02-14
- Comments
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nowhere near the speed guaranteed customer service a waste of time just fobbed off with bull**** excuses can't wait to run contract out and change
- Location
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- Location
- DEWSBURY
- Reviewing
- Vodafone
- Date
- 2017-11-10
- Comments
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Got vodafone installed 21st of March 2017, started complaining about a problem on 7th April. Been complaining about said problem in drops and kicking devices off the network ever since. Keep getting told, theres not a problem at their end (how great for them). So I have to either put up with this rubbish provider for another 8 months or pay 8 months to cancel it! This even though I've been complaining since within the 30 day cancellation period! Wish I hadn't of bothered. What a waste of my hard earned money!
Please avoid like the plague!
- Location
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- Location
- SOUTH WALES, NEAR ABERGAVENNY
- Reviewing
- Vodafone
- Date
- 2019-05-07
- Comments
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I honestly wouldn't recommend vodafone to no-one at this time, after two phone calls, two online chats and 4 weeks of waiting my broadband is still s#. T, currently syncing at 2mbps, I'm getting money off but that's not what I need, just want to watch a movie without needing to wait ten times for it to load up..
Just cra. P :/
- Location
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2022-07-16
- Comments
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All was well until Vodaphone sent me an updated router. The new router is clearly faulty- power keeps cutting out. I have contacted customer services several times- onl6 to have to go through the whole saga every time- they always agree the router is faulty and promise to send a replacement- it never arrives.
I am no2 actively seeking another company
- Location
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2023-04-27
- Comments
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I took out a 24 month contract in January to start in february. It was going well. Until April... They put the prices up, even though I am in a contract, my contract says in big wording 24 months payment of 'blah' after contract it'll be 'blah'. In the terms and conditions it states April is when they raise their prices... I thought well I'm in a contract so won't affect me... WRONG! It does! They put it up almost an extra £3.00 per month, (it's a percentage they use, £20pm it's extra £3, £30pm £5). And they'll put it up again next April! I phoned them and was put on hold by a person that could only just speak English, she put me on hold no end of times. I was getting extreamly frustrated ad I'd been on the phone 43 mins for her to keep putting me on hold. When she finally understood what was going on she kept saying the same thing 'national prices' like it was given to her in a script to read. Which made me even more angry. I then got put through to someone else, who again, could only just speak English and was saying the same thing. So by this point I've been on the phone for hour and 15 mins, I've had enough I want out, they've changed the contract, so can I. I told her I don't require their services and cancel the broadband, they told me I'd have to pay so much to get out the contract.. So in the long run, it wasn't worth coming out of contract. I will never use Vodafone ever again! I'm just going to have to add it to the list of do not use companies. They've backed me into a corner I can not get out of and they didn't make it clear when taking out the contract. I am absolutely livid! Please do not use this company!
- Location
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- Location
- Tyne and Wear
- Reviewing
- Vodafone
- Date
- 2022-01-02
- Comments
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5GHz works but 2.4GHz only works if I am right next to the router and 2 of my devices are not compatible with 5G network. After many, many web chats, and timely phone calls, Openreach engineer call out (first one missed) many calls to tech team 2 and call backs from other people trying to fob me off with a booster. I finally got them to send a replacement router - this was like getting blood out of a stone. They just send you around in circles until the 14 days is up. If the new router still doesn't work then I will be contacting Ofcom.
- Location
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- Location
- KILMARNOCK
- Reviewing
- Vodafone
- Date
- 2020-09-16
- Comments
-
absolute crap, im on there highest speed fibre, and right this minute im getting 6mb down and 12mb up, outta the 60mb im supposed to be getting... same thing every day around the same time. unlimited throttle ...
- Location
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- Location
- Northern Ireland
- Reviewing
- Vodafone
- Date
- 2018-05-31
- Comments
-
At the start of my order, Vodafone missed the connection date by almost 3 months blaming our exchange and said it needed work done on it. Considering I had BT Infinity for years before, I wondered what was wrong; especially as my neighbours, who have BT and Sky had no such problems.
Not a great start, but Vodafone was very helpful and provided us with free mobile data during that time.
When finally up and running, I noticed the speed was getting slower as time went on.
It started off at 69mbps slowly going to 55mbps, which I did not mind because it was enough for our usage.
When with BT I averaged 74.6 and only had the odd disconnection.
Recently disconnects started happening, and huge amounts of FEC and some CRC errors. I phoned Vodafone and they agreed an issue was there and arranged for a BT engineer to call out saying I had a RAIN issue. The engineer called out, said it was not RAIN, and proceeded to change my master socket faceplate and fixed some loose wires that he noticed were loose at the cabinet.
The issue still wasn't fixed, leading to another engineer visit to do a lift and shift at the exchange and some more tinkering with the wires coming into the house.
I left it for a few days, but things are the same. I am left with a connection that has disconnected 3 times yesterday and 14hrs connected today that I had to reset manually because the connection went stale. I phoned Vodafone support who insisted that no issue is present and took me through the range of useless tier 1 support stuff that was never going to check things. In the end, the lady agreed to raise another ticket with second line support who were to ring me back within 24 hours. Over 24 hours have now passed, and no return call.
The Router, as you would expect, is not great - poor wifi that cant cover my terrace house and lacking management features like QoS.
My impression of Vodafone is that there is lower speed than BT, never mind the shaky start, and now there is the issue of the unresolved fault that I feel Vodafone has washed their hands of.
I would never recommend Vodafone Broadband to anyone and even if they fix my issue tomorrow and it stayed fully working, I will still be leaving as soon as my contract ends.
These are my own opinions based on my personal experience.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-07-12
- Comments
-
I canceled my order during the 14-days window and avoided cancelation fees. Internet kept disconnecting and was not able to work. Customer service super unhelpful. This is by far the worst broadband provider. Stay CLEAR and save your money.
- Location
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- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2019-10-01
- Comments
-
Worst isp ever. Broadband stutters so no good for on line gamers. When we changed to another isp after a week they are still demanding payment two months later. They can't access information on their internal systems to show any relevant dates. After calling to complain they use a pop up app on my mobile to scan and take a picture of the letter they had sent to me, to prove that we had terminated within the required time period. Totally inept.
- Location
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- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2023-09-28
- Comments
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Please anyone who thinks about joining them! The telemarketers are not accountable for their promises over the phone! Also be weary of 30-Day disconnection policy...
- Location
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- Location
- Me6nt5
- Reviewing
- Vodafone
- Date
- 2017-12-23
- Comments
-
Doesn't seem to be working even tough they sent out open reach with out me asking
- Location
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- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2019-03-06
- Comments
-
I switched to Vodafone from EE to pay less and soon came to regret it. I was supposed to get more speed but that didn't quite translate, and I had a couple of instance in which the line was off. That is nothing compared with what happened recently: without a reason, Vodafone assigned my phone line to another address and proceeded to cut my broadband connection without a word. It took six calls to their useless customer service to get them to "fix" the issue, which they didn't really, as all they could do was put together a new contract. This, without compensation or anything! I have never received such abysmal service.
- Location
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- Location
- Cumbria
- Reviewing
- Vodafone
- Date
- 2018-04-04
- Comments
-
Do not sign up. Paying half price for 3x the speed I got with BT, too good to be true. Minimum guarantee speed of 49mbps download. Should be 76 mbps. Getting 35 max. Speed always alters. 13 live chats, 3 phone calls and 3 engineers later and still having cut outs every hour and slow speeds no where near what we were promised. Pay the extra £10 a month because it is much more worth it than the extremely poor service delivered. Wish there was a way of pulling out of a contract as I would definitely.
- Location
-
- Location
- sutton
- Reviewing
- Vodafone
- Date
- 2018-02-04
- Comments
-
marginally better than a non-fibre TalkTalk wifi also accidentally clicked on content block and i dont have a vodafone phone number so i cant get a request to reset the setting
- Location
-
- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2020-06-12
- Comments
-
Really awful. Broadband keeps disconnecting. I have tried to contact someone via customer services, however you can’t get in contact with anyone.
- Location
-
- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2022-02-13
- Comments
-
We changed to vodafone because our existing broadband was slow. However since joining our main line phone worked for approx 2 weeks before we lost all use of it and re installing was so long winded we gave up. Subsequently our broadband connection has now disappeared and again the procedures to reinstate are so complicated, i.e. photograph of driving license isn't clear enough, we are away and staff cannot continue with their work we were told 48 hours max since then the problem with indistinct photograph has arisen. We were contacted and asked to put another code in but we have been unable to enter this code. The gentleman then said it would it would be another 48hours before we could sort the problem and he would contact us on Thursday, it is Sunday tonight so that makes 96hours plus 48 hours previous to this and we have also been asked to go into a vodafone shop which will be a 60mile round trip and at least 2and a half hours out of our day. All in all really poor service, very expensive in time, lost work and generally very frustrating.
- Location
-
- Location
- St Albans
- Reviewing
- Vodafone
- Date
- 2018-03-12
- Comments
-
Equipment provided by Vodafone is an absolute joke. It took me 4+ hours to bypass their router to get normal internet speed over the wifi and cable. Whole process was painful so I won't ever again choose Vodafone in the future.
- Location
-
- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2023-11-24
- Comments
-
The internet is not at all stable. It keeps on disconnecting, especially at night and speed is very low at night.
- Location
-
- Location
- Wirral
- Reviewing
- Vodafone
- Date
- 2017-09-30
- Comments
-
DNTWABP. had a week. On first day it went off after an hour. Took an hour to get through to call centre, then They could not resolve issue. Called back the next day, another hour on the phone. Told them to cancel the contract. Got home from work and it was working, so another hour to get through to tell them to leave it on instead which they said they would. A week later and they disconnected it themselves. Another hour on the phone, a half hearted apology and told they will "email" their connections team
And switch me back on in THREE days! Three days later and it was still not on so just waited 2 hours for a call back and been told I shall have to wait another 3 days. Almost a week without internet. The customer service is shocking, the advisor was patronising telling me it was my fault for asking to disconnect. I told him to re-read his notes and that it should not of been switched off. Rather than apologise the advisor decided to get in to an arguement with me. Horrendous company, with long call queues as they will not pay to staff the call centre. Staff do not know how to treat customers like customers.
- Location
-
- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2019-12-05
- Comments
-
Terrible customer service, please do not sign out with Vodaphone especially broadband service. They signed me up for two broadband contracts at the same time-without my permission and sounded like they were giving me a favour for cancelling one of them (the one that was set without my knowledge). Managers zero emphaty for their side "error". Absolutely horrible and horrifying experience.
- Location
-
- Location
- Armagh
- Reviewing
- Vodafone
- Date
- 2020-02-22
- Comments
-
Hands down the worst fibre broadband I have ever had.
I went for the "Superfast2" option, it constantly drops the connection when multiple devices are connected so it's not suitable for an average size family home, decent enough speed for 1 or 2 devices but that's it. If you have a few X-boxes, phones, Netflix, etc running at the same time then stay well clear of this company, you will be left severely disappointed and counting the days down until your 18 month contract runs out.
When you start asking questions about the poor quality of service you will be put through to the technical team who's first response is to inform you that your connection is syncing at the maximum speed ~63Mb, why this is important I don't know as the actual data throughput from this connection is woeful.
They will then "help" you diagnose the quality issues you are experiencing, unplugging filters, cables, reset router, etc. Ultimately this results in them sending you a new router which makes absolutely no difference what so ever.
At this stage its then just a case of wash, rinse & repeat every time you contact them, I think I was on my forth router by the time my contract was up.
Switched to a new provider advertising the same speeds as Vodafone and the difference in quality of service, primarily download speed and throughput is day and night.
- Location
-
- Location
- Kilmarnock
- Reviewing
- Vodafone
- Date
- 2019-04-05
- Comments
-
If I wasn't already convinced that Vodafone's customer service was dreadful, the threat of £72 charge for not returning a router sealed it! Decided to drop them for another provider after poor service (had to use Google DNS to get some site to work) and blocked sites too (nothing dodgy - just regular sites) I needed to move. They stated how I had requested to return their router (I hadn't) so would be sending out a returns bag. That's fine - I don't need the router so they can have it back. No problem. Two weeks later still no bag but now I'm getting threatened with a £72 charge for not returning it! 45 minutes on the Live Chat today trying to sort this out. I will happily tell everybody how poor Vodafone is now, so it will cost them more than £72 in lost future business.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-09-28
- Comments
-
I changed from virgin to take up a 18 month contract
Big mistake. The service isn’t reliable most days. Customer service talk you through reboots which then show the full service only to drop off again later. Don’t sign up. I regret it and am stuck with a contract that doesn’t deliver
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.