1,510 Customer Reviews over 151 pages
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- Location
- South West
- Reviewing
- Vodafone
- Date
- 2017-05-26
- Comments
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Waiting for nearly five (5)!!! whole months to get super fast home broadband activated at the contracted speed in my home!!!! Endless call centre promises (I now know the songs by heart when you are in the queue!), made then not delivered on. There is a serious lack of agency and responsibility taking, in call centre responses. No staff seem empowered to actually do anything to help. You are just a can kicked down the road from pillar to post. It is incredible how they are swift to sign you up and take your money but when it comes to delivery it is BT Openreach or DPD the courier who are to blame. This has been the worst consumer experience in my entire life it makes me nauseous and I am considering further action this being the first step.
- Location
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- Location
- Bury St Edmunds
- Reviewing
- Vodafone
- Date
- 2017-05-25
- Comments
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Can't fault it... Now with ofcom law they give you a guaranteed speed and speeds you can get up to... 73mbps constant... A few niggles with my first router but a call to them.. Based in Scotland no less... They were on the case.. Adjusted settings pushed a firmware not yet out didn't fix it so the sent me a new router which was up and running in 10 mins. Coming from sky which was poor and slow.. It's amazing.. Something to do with them not sharing bts data lines and having 2 of there own.. Keep up the good work Vodafone.
- Location
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- Location
- South Wales
- Reviewing
- Vodafone
- Date
- 2017-05-23
- Comments
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Don't usually write reviews but felt Vodafone are having a hard time here, so thought worth putting in a positive review for those who are not sure. I joined Fibre 76 this month, which took around 2 weeks from placing my order. All I can say is not one single problem from signing up to writing this e-mail. They kept me informed right the way through the process, equipment arrived well in time of connection and since being connected It's very stable (no disconnects) and I'm getting very good reliable speeds in both upload and download for a fraction of the price I paid with BT, who were absolutely useless in all aspects (Customer service being the worst) during issues I had.
Although I had my reservations because of the reviews on this site, I have no regrets switching and based on my own experience would recommend them.
- Location
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- Location
- Kirriemuir Angus Scotland
- Reviewing
- Vodafone
- Date
- 2017-05-19
- Comments
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Within four days of ordering vodaphone broadband it arrived. Set up took less than 10 mins. Each cable has a colour labelling for ease of use. Never before have I experienced such sped of dlivery and effortless connection. Wonderful.
- Location
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- Location
- North Norfolk
- Reviewing
- Vodafone
- Date
- 2017-05-16
- Comments
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This single star may, to some, appear a bit harsh; but I can guarantee these people have ever been foolish enough to use this company for broadband. When we first started using Vodafone as a broadband provider we were getting approximately the speed they had agreed to provide us with. Then after about 6-8 weeks we started to get very poor broadband speeds (between 0.4 to 20 odd Mbps. The 20 Mbps may sound pretty good to some of you, but we signed up for 38 Mbps! I have contacted their technical support (a bit of a joke as by definition 'support' would imply some sort of assistance!) and they blamed the low speeds on our setup at home. This 'setup' they refer to is the same setup we had when we were with BT, only they gave us almost 50 Mbps! We also get regular drop-outs of service (a few times per day). All-in-all if you are thinking of saving a few quid every month by going with Vodafone, I would think again. Because the savings would not be worth the infuriating hassle this incompetent company provides!
- Location
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- Location
- Bury Lancashire
- Reviewing
- Vodafone
- Date
- 2017-05-12
- Comments
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So far so good everything was on time never had a day without internet. Everything went as they said we have to firesticks 2 Xbox consoles a PS4 2 tablets a laptop and 4 phones connect and it's never dropped a bit. Very happy so far and it's faster speed than I got told it was only Surpose to be 27-38meg but I get all least 40meg speed so it's a thumbs up for me glad I changed from sky
- Location
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- Location
- Staffordshire
- Reviewing
- Vodafone
- Date
- 2017-05-11
- Comments
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Swapped from BT infinity 2, as the vodaphone was a lot cheaper.
Had lots of connection issues especially on mobile devices.
Speed very good at router (66Mb/s) but achieving nothing like that on wifi linked devices (even when 50cm away)
Apps were not loading videos (BBC, Imgur etc)
Spoke with customer support, updated firmware, updated phone, turned off firewall - still no joy.
Websites can take 20 secs to load and regularly freeze, so a pretty much un useable
Decided to go back to BT as still within my 30 days trial.
Cannot recommend
- Location
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- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2017-05-10
- Comments
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I'm new to Vodafone I've had the home broadband a few weeks and I've had no issues at all I've constantly had a good service and can't Slag vodafone off at all
I didn't know what to get when choosing broadband so chose vodafone as I'm on pay as you go and tbh I'm glad I did everyone I know is either on sky or BT and there always moaning about something or other.
Don't knock until you try that's my advise.
- Location
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- Location
- Cheshunt
- Reviewing
- Vodafone
- Date
- 2017-05-08
- Comments
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Broadband is ok but cross everything you have if you need to call customer service with a problem.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-05-04
- Comments
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I was concerned by all the negative reviews I'd read, but my experience has been great.
I switched to Vodafone after my previous provider increased the price. As a Vodafone mobile customer, they offered me 38mbps fibre for less than I was already paying for standard broadband, which was a great deal.
They cancelled my existing provider for me, which made the switching process very simple.
The switchover wasn't seamless as something went wrong on the scheduled day and the issue had to be referred to Openreach. But, as a Vodafone mobile customer, they gave me 50gb extra mobile data (with the promise of more if the problem couldn't be fixed quickly) so I could use my phone as a hotspot. This tided me over nicely until the problem was fixed in 4 days, without the need for an engineer visit.
Since then, I've been really impressed. I consistently get download speeds of at least 32mbps (despite my previous provider citing the phone lines into my building as an excuse for slow speeds). The connection has been very stable too.
The Vodafone router is a vast improvement on my old provider's. The Wi-Fi now covers every corner of my home, eliminating some annoying blackspots. Their app for controlling the router is really handy too.
I realise others have had worse experiences - but, based on my own in London, I wouldn't hesitate to recommend Vodafone.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.