1,510 Customer Reviews over 151 pages
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- Location
- Derry
- Reviewing
- Vodafone
- Date
- 2024-04-15
- Comments
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I was late in my bill month, so fair enough service got cut off. It cut at 1am while I was working on something, tried to pay the bill through the app on my phone, didn't work. After going round in loops on the automated phone service, it hung up on me when it said it would take the payment.
I got through everything the first go but because I took 3 seconds to get the expiry date on my card, it just cancelled and hung up. Never thought it'd be so much hassle to pay a company.
- Location
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- Location
- Surrey
- Reviewing
- Vodafone
- Date
- 2024-04-14
- Comments
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Avoid like the plague if you want anything sorting out quickly!!
Had issues getting connected originally. Had to wait 1 day before they would even talk about it and then 2 days to speak to a human. I now have an issue where my work laptop won't connect so loosing working from home time. I appreciate it mate be a hardware issue but why is everything so difficult to sort.
Also, a small thing, the route itself is HUGE!!!
Dreadful, am pulling out in my 14 days grace
- Location
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- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2024-04-13
- Comments
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Paid £40 monthly for a fibre broadband that cannot load a page successfully. Worst worst broadband service ever. Thank God am out. Avoid this service. Really really bad bad bad. One star is overrated. I could give a minus realistically
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-04-10
- Comments
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I’ll do the positive bit first, compared to Virgin, who I was previously with, their broadband is reliable and fast. For 12 months it was perfect. It has dropped once and been a bit erratic occasionally, but nothing so serious where I needed to contact them. Just as well because now for the negative.
Their customer service is the worst I’ve ever encountered. They are also devious and dishonest. They left me without broadband for a month when I switched to them because they had a great deal (I’m a mobile customer) and I actually had to go to a shop and demand help because that useless chatbot TOBI is a waste of time and their call centre staff are incompetent. One idiot told
me the man was outside my house working on my full fibre installation (!) this was after they failed to show on the appointed date. Then they said that because my broadband hadn’t been installed during the deal offer I would be paying over twice as much as I thought I would. That wasn’t my fault and I signed up when the deal was still on. I resolved that after a lot of hassle, but then two months later they tried to double the amount again blaming someone for giving me the wrong information. I went as high as I could to resolve that one, succeeded but that was it for me. I vowed that when my contract ends, which is does next month, I will leave. Calling another provider tomorrow. I dread contacting them to give notice, but I’ll do it.
My advice, don’t even think about it. There are better ISPs out there. Vodafone do not deserve the custom.
- Location
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- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2024-04-08
- Comments
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Terrible customer service and very hard to get money back from when you leave. Customner service is in India, the online help bot is useless, and they're terrible at sorting things out if things go wrong. It took them over a week to sort things out when my broadband went down. They also didn't give me a credit for the week I was without broadband, that they're legally obliged to do. I had to make an official complaint to get the credit added. They also took money out of my account on the day I left them which they have yet to refund any of six weeks later. They generated a credit note after I complained online, but it was for less than half of what they owed me, so I had to lodge another complaint. A terrible company, I will never use them again.
- Location
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- Location
- Mossley
- Reviewing
- Vodafone
- Date
- 2024-04-07
- Comments
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Absolute waste of my time spent 2 hours on phone,engineer failed to turn up 2 mornings wasted waiting. Heard nothing from them since.avoid this company like the plague.
- Location
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- Location
- PAISLEY
- Reviewing
- Vodafone
- Date
- 2024-04-06
- Comments
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Dropped out regularly. Asian call centre is a joke. Unable to access my router, help promised was totally ineffective, then they gave up and I have transferred back to Virgin. I was glad to be rid of Vodafone and happy to pay to leave my contract.
- Location
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- Location
- Hastings
- Reviewing
- Vodafone
- Date
- 2024-04-05
- Comments
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Do not get vodafone broadband. The signal is weak and cuts out as soon as there's a hustle of wind. We've been without Internet for several days and it has taken 3 hours and 4 phone calls to get them to finally agree to send an engineer and even then they booked the wrong day. I'm not asking for the world, just for them to do their job!
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2024-04-03
- Comments
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I just left a 2-year contract for Vodafone 35 Mbps speed on full-fibre (FTTP, Openreach fibre network) broadband. Coming to the end of the 24 months period, Vodafone removed the “discount” from the monthly fee making my 35 Mbps broadband as expensive as current Vodafone 100 Mbps. A message started appearing In my online account inviting me to check the special offers Vodafone had for me, currently a client. The problem was that the link did not work: an error message stated that it was not actually possible to show me those offers right now and I had instead to call a Vodafone agent.
I instead filed a complaint for the website not working and I received a call back from the agent handling my complaint. They could not understand why I wasn’t shown the options within my account and could not fix it. They put me in contact with another agent for the renewal.
Before talking to the agent I checked what FTTP speeds were available from Vodafone: Full Fibre 100, Pro II Full Fibre 500, Pro II Full Fibre 900. Way above my requirements but open to consider 100 Mbps for the right price. The agent supposed to keep me as Vodafone customer didn’t know what the Vodafone Full Fibre options were. While on the line they went and asked but received the wrong information and were then convinced that “Full Fibre 100” was not compatible with my setup. They therefore proposed “Pro II Full Fibre 500”, an extremely expensive overkill for my needs.
I was left with no other option then to switch to another ISP, to a 100 Mbps contact by the way.
I wasn’t unhappy with Vodafone but the incompetence of their sale service made it impossible for me to stay with them. I’m annoyed by the fact that I have now to recycle a perfectly working THG3000, the Wi-Fi router Vodafone supplies, which is a superior device than the router provided by my current ISP.
- Location
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- Location
- Truro
- Reviewing
- Vodafone
- Date
- 2024-03-25
- Comments
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We were woth BT, but their service was not great. Swapped to Vodafone. They are absolute rubbish. Connections weak in house despite having three boosters. Connection keeps cutting out for some devices but not others. Now seeking to cancel them and try another provider (prob BT again as they may well be the best of a shambolic bunch)
- Location
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