Utility Warehouse Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Utility Warehouse.

Recent Customer Ratings for Utility Warehouse

  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 100 customer ratings since 2022-11-08 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

303 Customer Reviews over 8 pages

  • Reviewer
    Location
    Doncaster
    Reviewing
    Utility Warehouse
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I called to make initial enquiries and these lot signed me up to a full package even though:
    - I gave no authority to set up an account
    - I hadn’t moved into the property.
    - I gave no bank details,

    Trying to speak to anyone to remove me from their system meant being passed from person to person, took over an hour, and I am not convinced that this is the end of the matter.
  • Reviewer
    Location
    UK
    Reviewing
    Utility Warehouse
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One of the worst broadband provider I have ever used. Slow speeds, the WiFi connection drops extremely significantly to the point playing a game is a big no & literally lags to load low quality (144p) videos. I literally pay to sit around waiting, for a not even a decent enough speed for the best broadband package they provide to actually do my work, maybe play a game with my friends or even browse the internet.

    Embarrassing Utility Warehouse, I recommend you stay away. Also the fact they have their “ties with TalkTalk” eeesh

    Also due to these sales from their agents or “partner scheme” whatever they call it, achieving customer support/ actual helpful assistance or a refund for their crap service is nearly if not impossible. Then to be stuck in a 18month contract with them! To leave you’re trapped charged with all these hidden fees they fail to announce upon purchasing. Really stay away, there are way better deals & providers out there. Virgin is good, EE is getting better, even BT provided a better service.
  • Reviewer
    Location
    Cambridgeshire
    Reviewing
    Utility Warehouse
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible company, I initially had my gas and electric with UW and decided to take up broadband and home phone thinking I’d be saving money! After being a customer for a few months I was offered a switch comparison, lo and behold I’ve been paying an extortionate amount! For a single mother of two I feel like I’ve been well and truly ripped off! In total I was paying around £130 pm for gas, electric, home phone and broadband! My new provider for gas and electric are charging me £58 pm for both and my broadband is now £18 pm! Do not sign up with UW it’s a rip off!!
  • Reviewer
    Location
    Hull
    Reviewing
    Utility Warehouse
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not sure how they get away with this. Ive considered logging speeds over the period of a month or so to try and sue them for scamming but its too risky.

    Utility warehouse are clearly paying handsomely for good reviews on some of the bigger review websites, where they rank close to the top 3. Dont trust any of this. The closest i found to non biased reviews is here, although i dont understand any review above 1 star.

    That router was made for a school project im sure.
  • Reviewer
    Location
    Inverness
    Reviewing
    Utility Warehouse
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    very slow broadband and often drops out. seem unable to sort the issue despite many phone calls. Totally uninterested and they are very frustrating to deal with. Avoid at all costs
  • Reviewer
    Location
    Dorset
    Reviewing
    Utility Warehouse
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT TRUST! RIP OFF!!!
    Pis poor service and they will rip you off. We were left with 5 weeks in total without internet access (without notice). This happened TWICE! All our bills were paid on time so why did this happen?? Incompetence!! We spent hours on the phone trying to get things resolved. No one was able to bring light to the matter on when we would be back online. The whole family was affected. They sent us a free dongle supposedly to compensate...BUT they started charging us for it without our knowledge!! No compensation for loss of service nevermind for the LOSS of earnings and hours spent trying to get to the bottom of the issue. No one knew their bottom to their elbow. Don't have everything under one roof, seriously they will drop you in the poo and treat you like dirt on their shoe. It isn't cheaper either, they do not save you money...they waste your time and money.
  • Reviewer
    Location
    Surrey Hills
    Reviewing
    Utility Warehouse
    Date
    Comments
    Very frustrating service! the internet drops out frequently and the speed is just a joke! I am trying to sort out the line issue from April and seems getting nowhere
  • Reviewer
    Location
    Hampshire
    Reviewing
    Utility Warehouse
    Date
    Comments
    Absolutely the worst internet I have ever used.

    Drops out constantly and is slow, at times it feels like I’m on dial up. It has dropped at least 25 times over the Christmas break.

    When you call, they don’t seem to read your history until they have asked you all the same questions as every other time I have called, I understand that for people that don’t call that often but really - you should know what phone socket I have - I have told you at least 10 times!!

    I would highly advise not going with them and looking at other providers. I am currently in the process of moving all my utilities away from them.
  • Reviewer
    Location
    Herts
    Reviewing
    Utility Warehouse
    Date
    Comments
    Utility warehouse is the slowest most unreliable internet broadband I’ve ever come across. It’s is unable to even let you play a game without you glitching or lagging. Would definitely not recommend this awful service.
  • Reviewer
    Location
    Reviewing
    Utility Warehouse
    Date
    Comments
    The worst broadband experience I've had.

    1. Randomly looses connection to the router for long amount of period of time I'm talking 2-5 hours mainly sometimes even more. Sometimes it could happen for days

    2. Customer services is literally one of the worst thing, sometimes they don't even know any information about their own broadband example being they sent someone out to "fix" our router and the guy had no idea what a default IP was so he could log into the router

    3. The Upload & Download speed you get sold with the broadband you only receive a quarter of what you actually paid for.

    4. Highly recommend if you're someone who plays games to stay as far away as possible from Utility Warehouse Broadband as it blocks ports that thousands of games require meaning almost every game will have connection drop issue meaning you will be booted midway through games or you'll be hard lock into NAT Type 2/3 where when gaming online you always want to be NAT Type 1

    5. 90% of the time if you want to watch YouTube or any form of video/streaming you're force to watch in 720p instead of 1080p60fps because of what i said in point 3

    I've had pretty much every single Broadband you can name from Sky, BT, Virgin & now to Utility Warehouse and i can truly say Virgin is crap but Utility Wareehouse is the tip of the iceberg when it comes to terrible Boardbands. Please stay clear from them only two i would advise would be Sky or BT as they actually have decent up/download speeds and you get what you pay for, Virgin is the same but they run maintenances a lot meaning you get randomly disconnected from your router.
  • Reviewer
    Location
    Ayrshire and West lothian
    Reviewing
    Utility Warehouse
    Date
    Comments
    Internet is terrible. I'm currently leaving this review using my phone provider internet which I have had to use multiple times when this internet fails. Massive drop in speed and consistency during weekends and days leading up.
    I've actually done speed tests that's have shown that the speed I was receiving was less than 0.01mb which is actually mental. I don't know how they can get away with it in this day and age. The internet is so bad that I wish that the company collapses and that all ceos and high ranking member lose all there wealth end up on the street. And if that did happen they would still have access to better internet than this garbage.
  • Reviewer
    Location
    east sussex
    Reviewing
    Utility Warehouse
    Date
    Comments
    awful company to go with completely regret changing. broadband drops out after a few minutes of using it.have now been told me cant get out of contract as its after 14 days of joining even though we have only had the internet since 30/06/2020. so they send the equipment out after the 14 days so you are tied into the contact!! Disgusting customer service are not helpful at all. Will not recommend them what so ever...
  • Reviewer
    Location
    Kettering Area
    Reviewing
    Utility Warehouse
    Date
    Comments
    My wife thought she was doing the right thing to save money going to Utility Warehouse from BT. Its been a horrendous experience that i wouldn't wish on anyone. It caused a lot of family arguments and distress. Here tonight trying to help my son with homework. Slow internet speed, can't even open the App Store in less than 5 mins. Constant issues over last 6 months. I shall be seeking to be taken out of contract without penalty and will be going back to BT. You get what you pay for!
  • Reviewer
    Location
    BENFLEET
    Reviewing
    Utility Warehouse
    Date
    Comments
    this is a joke!!!! i am a new customer...my broadband was supposed to go live Tuesday...still waiting after excuse after excuse.
  • Reviewer
    Location
    leeds
    Reviewing
    Utility Warehouse
    Date
    Comments
    Terrible service all round with Utilities Warehouse. As well as Energy problems I have been waiting over a month for the internet. The initial set up was cancelled without my permission and without telling by their Customer Services. I have not received an apology for this. Instead of fast tracking my internet set up I had to restart the process again.Every phone call has a 10 minute minimum waiting time and the communication between their different departments is poor - each department seems to operate separately. I have escalated my complaints but have never received a response from the company.
  • Reviewer
    Location
    Selby
    Reviewing
    Utility Warehouse
    Date
    Comments
    Having recently upgraded to ultra super-fast broadband I can Definitely recommend it, It is almost instant on my Apple Air.
    Download speed has almost trebled.
  • Reviewer
    Location
    Yeovil
    Reviewing
    Utility Warehouse
    Date
    Comments
    I’ve just had a review of my utilities by UW to find out I’d be about £30 a month worse off , it all seemed like a bit of a pyramid selling scam to me, make sure you read terms and conditions to see what you get charged for
  • Reviewer
    Location
    Maidstone
    Reviewing
    Utility Warehouse
    Date
    Comments
    Nil stars would be too many. Simply not getting the speed I'm paying for, supposed to get minimum 31mbps, lucky if I get 15. Said the uprated router might help, but charged for the privilege, changed plans without authorisation with added cost. Customer services eventually stopped advising, saying there was no problem. Home phone is very tempermental, will not accept calls from EE mobile numbers.
  • Reviewer
    Location
    Bridgend
    Reviewing
    Utility Warehouse
    Date
    Comments
    I cannot understand why I have stayed with Utility Warehouse for as long as I have? There must be something severly wrong with me! The broadband service is nothing short of a disgrace, and is completely unuseable if you actually want to make use of the internet. Everything is horrible. GOODNIGHT!
  • Reviewer
    Location
    Swindon
    Reviewing
    Utility Warehouse
    Date
    Comments
    Ive been with this company for two years. Last year they sent me a large bill for only gas. I called them about the leaking meter and when they sent the engineer they engineer told me that they would sort out the problem. They replace my meter and then they told me that they couldnt erase the large sum of money for the gas usage and they told me they would monitor the amount of gas i would spend over 12 months. The sum after the 12 months was very low compared to the original bill. So i told them i would pay around 50 pounds a month however they told ms they made a desicion to make me pay 350 pounds a month. I was shocked. They wouldnt listen to me and kept pressing on that i had to pay more than i needed to. This company is dodgy and a rip off do not sign up with them at all. The costumer service was terrible and rude they didnt listen to me at all. Ive been having problems for the past 2 years and im sick and tired.
  • Reviewer
    Location
    BN211DL
    Reviewing
    Utility Warehouse
    Date
    Comments
    Its VERY slow & doesn't reach many areas of the house!
  • Reviewer
    Location
    Uk
    Reviewing
    Utility Warehouse
    Date
    Comments
    I have been a distributor and member with UW iv had endless problems with my broadband from day one.
    My phone line just stopped working and no one knew why I had to book a BT engineer to come out on a Sat (due to me working Mon - Friday) I waited in all day on a Saturday 5 times and no engineers turned up I complained it fell on deaf ears. Eventually an Engineer came out on a sat and said they don’t always have engineers working only if they are doing overtime yet UW kept booking a Sat appointments for me. Eventually a new phone line had to be installed for the broadband and it worked only to keep dropping and not working every time it rained or windy weather it would drop.
    I spent days and days on the phone with customer services they blamed everything from my PC to my home walls. We spent £400 on a new PC in 2017!hoping it would fix the problem IT DIDNT. We have finally had enough as no on in the family can use the WiFi on phones laptops or gamess concoles we have been very patience with UW which got
    us nowhere. Finally this week we changed broadband to EE
    the download speed went from 3 mbps with UW to 27mbps with EE. If you want to keep your sanity do NOT use UW
  • Reviewer
    Location
    Salford Uk
    Reviewing
    Utility Warehouse
    Date
    Comments
    I have had such up and down the internet in my life, it always seemed to cut off at peak times. The whole Utility Warehouse is a scam and do not let yourself get kidded by it, the speed would be up and down the whole time, I speed checked at 1 pm one day the download speed was 40.MB, with fives it had gone down to 0.30, this how much a joke it stay well away

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.