303 Customer Reviews over 8 pages
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- Location
- North Wales
- Reviewing
- Utility Warehouse
- Date
- 2018-10-09
- Comments
-
LOVE THEM!!!
I have a 3 storey stone house. And use their middle rooter out of 3 possible. Works perfect. If you have signed up through website and picked small free rooter(meant for 1-2 bed flat) to just cut cost - your own fault. That's why they have distributors to get you the services and deals best suited for you. And look after you in long run. I have all my services with UW. I love the fact I get everything on one bill and no other provider reduces my bills when I do my usual shopping. My broadband and landline usually works out free when I spend with cashback card.
- Location
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- Location
- Uffculme Devon
- Reviewing
- Utility Warehouse
- Date
- 2022-09-20
- Comments
-
Just taken on Utility Warehouse Ultra + home phone and broadband this week. I received the router within the promised five working days. It was very easy to set up and working within 10 minutes. Am getting speeds of up to 75 download and 18 upload. Signal steady and reliable. Our grandson who likes some hefty gaming is even happy with good strong levels upstairs and down. Very pleased.
- Location
-
- Location
- Essex
- Reviewing
- Utility Warehouse
- Date
- 2018-03-28
- Comments
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Excellent. I have been completely happy with Utility Warehouse. The broadband speed and other services are much better than our previous providers. Would highly recommend.
- Location
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- Location
- DONCASTER
- Reviewing
- Utility Warehouse
- Date
- 2018-08-10
- Comments
-
I have moved from talk talk to UW. Been reading all of the comments below. I cannot fault UW at all. Smooth transfer over, saving on my bills, internet great for what we need it for . All internet speeds differ this is nothing to do with the provider it's outreach as they deal with all lines and cables. Great company I can't believe what I am reading of all the issues feels like they are talking about a different company. 10 out of 10 for me and my family
- Location
-
- Location
- Worthing
- Reviewing
- Utility Warehouse
- Date
- 2017-03-30
- Comments
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Very good service. Speeds fine to work from home. Any problems sorted quickly and efficiently.
- Location
-
- Location
- Maidstone
- Reviewing
- Utility Warehouse
- Date
- 2017-09-06
- Comments
-
Switched from standard broadband giving me 5MBs max download to fibre optic to street cabinet, promised 35Mbs download with minimum of 29, actually regularly got 42 MBs!
Very happy !
- Location
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- Location
- Derbyshire
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
-
Don't seem to have any problems
- Location
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- Location
- Whitstable
- Reviewing
- Utility Warehouse
- Date
- 2017-10-17
- Comments
-
We move from BT to Utility Warehouse and we couldn't be happier. Moving from BT's constant rebooting till I suffered repetitive strain injury on my finger.... to UW where I have never, not once, had to reboot. The supply is constant and true. The best broadband decision we've made. FANTASTIC.
- Location
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- Location
- Bedfordshire
- Reviewing
- Utility Warehouse
- Date
- 2020-07-27
- Comments
-
I joined this company nearly 5 years ago on a recommendation and readIng some of these reviews baffles me. They seem to be describing a different company!
Ive experienced no issues whatsoever and even if I do have any questions or need any help, I have the details of a personal rep (The person who signed me up) who has helped me even with things like plugging my router in, helping with my mobile & my tv & other things whenever I need it. What other company gives you that level of support?
For me its been the BEST switch I have ever made. I have recommended this company myself and as a resutl received a thank you from the company in the form of £50 off my next bill - that’s huge. So a massive thumbs up from me
BTW the LED lights are A brilliant Service & I was told quite clearly that the cost if I leave or drop a service is £2p bulb after 18 months and NO CHARGE after 2 years & only there to protect themselves as a lot of time and effort goes into supplying and fitting them for us. I live in a five bed detached house and had 102 bulbs which were all replaced for me so I didn’t have to climb up and down ladders and fiddle with fittings. I can’t fault the service. I think it’s a brilliant company and the service on the phone is so gentle and helpful. I can’t understand where the negative reports are coming from.
As for costs my bills have come down with anything overtime and the bills are so clear to understand. I really cannot understand these charges have been mentioned unless there’s never been a meter reading submitted. I have a smart meter and find it brilliant my bills are always so accurate.
I’d highly recommend this company to anybody with great confidence. It’s so good to have everything on one bill so I never need to waste time thinking about my boring utility bills
- Location
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- Location
- Shrewsbury
- Reviewing
- Utility Warehouse
- Date
- 2019-06-16
- Comments
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In my third year with UW and as yet no problems. Fully supported to change from BT and service the same as with BT, but less expensive. Initially, my anxious moments were well supported by UW team. They helped me when the old line required replacing and explained who to contact in BT Outreach. My usage is restricted to laptop, tablet and mobile, which all function very well using this broadband.Bills easy to access.
- Location
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- Location
- Norwich
- Reviewing
- Utility Warehouse
- Date
- 2018-10-22
- Comments
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We changed to UW a 3 months ago from Virgin. There is no comparison. UW broadband is much more stable with lower ping rate.I can't understand the bad reviews. We have there mid range router as we stream and game a lot. So much better than virgin which was fast when it worked but would drop out to nothing several times an hour.
- Location
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- Location
- Southampton
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
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no complaints, get what I want whenever, very pleased
- Location
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- Location
- Romford
- Reviewing
- Utility Warehouse
- Date
- 2020-01-14
- Comments
-
I recently joined this company on a recommedation and having read the reviews posted previous I can honestly say, I would think they are describing a different company. No issues whatsoever and even if I do, I have the details of a personal rep (The person who signed me up) who has said that he can assist should I need it, what other company gives you that. I guess its each to there own but for me its so far so good. I have recommended this company myself and as a resutl received a thank you from the company in the form of vouchers. So thumbs up for me
- Location
-
- Location
- East midlands
- Reviewing
- Utility Warehouse
- Date
- 2018-08-06
- Comments
-
Absolutely fantastic services I switched my home phone, broadband, mobile, gas and electricity and im saving nearly £50 per month on my previous provider (BT). When nobody else could offer me even standard broadband utility warehouse saved the day with fibre. They guaranteed 5mbps and im getting 7 regularly. Heartily recommend to everyone.
- Location
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- Location
- Essex
- Reviewing
- Utility Warehouse
- Date
- 2017-01-12
- Comments
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I moved over from BT for price and have found fibre broadband to be excellent. Have been a customer for almost a year now and I have a busy home with teenage boys on xbox and netflix etc and we never have a problem. Wonderful
- Location
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- Location
- Worthing, West Sussex
- Reviewing
- Utility Warehouse
- Date
- 2020-09-11
- Comments
-
I have been a UW member since 2004. I am very pleased with all I get. I have landline, broadband and utilities all together.
Landline. Just works. Broadband, I'm on a "Fibre to the cabinet" connection and no matter who you buy from the physical infrastructure, the actual wires, will be identical. The router they supplied was cheap, but I have replaced it with something better. I have never lost connection, I get 60 down 20 up. Good enough for 2 PC's and a tablet at the same time and to not notice any slowdown. Pings are just 14ms average. Pure fibre to the house would be faster, but thats not available locally and hell, this is enough for us.
Gas and power come down the same pipes as anyone else too. The only difference is the price, and I haven't been able to find a lower COMBINATION of phone, broadband, gas and power.
- Location
-
- Location
- Barnard Castle
- Reviewing
- Utility Warehouse
- Date
- 2022-07-11
- Comments
-
Been with UW since 2008 and they were a revelation back then and still are in my opinion.
Electricity is cheapest in the UK (check any price comparison site to see if you can find a cheaper price) and the free LED light bulbs is a genuine one - we had 115 lightbulbs installed at no cost in 2019 and if they break (and they do) free replacements are sent out within a day or two.
We can't get gas as we're out in the wilderness. Their mobiles are fine as they piggyback on O2 network.
The cash back card is brilliant - usually knocks £30-£40 per month off my utility bill.
Broadband is great - typically 32Mb download despite being miles from anywhere.
I'm really surprised to read of so many problems people have had with UW as my experience has been great.
The problems others have found with their broadband may be due to a few reasons that I can think of.
1. UW having to use BT/Openreach equipment in the exchange local to the customer. If the local exchange is LLU (local loop unbundled) then that means UW and other providers can put their equipment into the exchange. If it's not LLU then every provider is stuck with BT equipment. You can check this on www.Samknows.com
Certainly when we swapped from BT to UW in 2008 our broadband speed jumped by more than 50% overnight as it was UW kit in the exchange.
2. The second problem (my parents had this) was 'contention ratio' which is how many homes and businesses are connected to the internet at the local exchange and many people are using internet enabled devices in each of these homes and businesses. Think about how many new housing estates have been built nearby and how many kids there are all with games consoles, streaming Netflix, Spotify and so on. My parents orifginal broadband would be about 4Mb during the day then when the kids came home from school it was unusable at maybe 0.2Mb. Not UWs fault - it was a 100% BT/Openreach exchange and was not LLU so UW (and all other providers) had to use BT/ Openreach equipment and could do nothing about it.
3. The last problem I can think of (we had this when we lived in Worcester and wanted to upgrade to fibre) could be that all high speed connections in the local exchange (or the green BT cabinet nearby) may already be taken in which case there is no additional capacity.
I'm not a telecomms engineer so no expert but I have had great service and reliability, cheap prices and can't see myself ever moving away from UW. I'm just sorry to hear so many people haven't had the great experience I've had.
- Location
-
- Location
- Burgess Hill, West Sussex
- Reviewing
- Utility Warehouse
- Date
- 2017-07-17
- Comments
-
I an extremely pleased with Utility Warehouse. I've been with them since 2013 and have been amazed at how low my bills are in comparison with other people who use other companies. Their customer service is second to none, they answer promptly and have always sorted out any queries I may have had. I just use standard broadband speed (not super fast) and it's been adequate for my needs including streaming. I like the fact that all the services are included on one bill and they are very easy to understand. Overall I can thoroughly recommend them.
- Location
-
- Location
- guildford
- Reviewing
- Utility Warehouse
- Date
- 2010-05-24
- Comments
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I have just found a company that has a uk call centre & they answer the phone so quickly too ! they are called the Utility Warehouse & I can also get further reduction on my bills by referring friends & family on top of that I get discount off my bill with a list of their well known retail partners at last hurray
- Location
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- Location
- North Wales
- Reviewing
- Utility Warehouse
- Date
- 2017-07-18
- Comments
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Everything gets full marks except the speed, it's rubbish where I live. It's forcing the fiscally challenged to buy fiber optic broadband. Other than that the broadband is pretty good, even when there's a problem, there's always a very polite and helpful person on the phone ready to help. It's very reassuring, especially when you can't get out much, internet is a lifeline
- Location
-
- Location
- Grantham
- Reviewing
- Utility Warehouse
- Date
- 2018-10-10
- Comments
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I am obtaining a premium router from my supplier to see whether it will improve my broadband speed. Only minor problems so far.
- Location
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- Location
- Coleford
- Reviewing
- Utility Warehouse
- Date
- 2017-07-18
- Comments
-
Overall I have no complaints. Customer service is superb.
- Location
-
- Location
- Dudley
- Reviewing
- Utility Warehouse
- Date
- 2020-10-27
- Comments
-
Been with UW since 2013 and had utilities, broadband and cashbackcard.
Dropped the gas and electric after 2 years as saving of £30 / month was better.
ADSL is very good for 15mbps down , 0.6 mbps up as it costs about half price due to cashbackcard.
Had to call CS twice in 7 years and issues were fixed within a day.
- Location
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- Location
- Warwickshire
- Reviewing
- Utility Warehouse
- Date
- 2017-05-17
- Comments
-
I have been a customer of Utility Warehouse since 2013. Since that time I have been genuinely delighted with their customer service, and offers. As I live in a very rural area, my Broadband service is very slow and nothing any Broadband service can alter that until new lines are installed. I'm told that there is no plans for that in the near future however. I have been offered help from Utility Warehouse as I am a pensioner with costs and meter readings etc. Now I have received a smart meter so no more readings are required. I have had all my light bulbs changed for LED bulbs free and the offer of a 'new' for 'old' bulbs' if or when a bulb goes. Recently I did have a problem with my broadband but I phoned customer service who solved the problem immediately and the agent told me how to do this myself if it ever happened again. I can honestly say that I am delighted with all sections of their service. The bills are so easy to read, the costs are low due to me being a 'GOLD' customer (I have phones, gas, electricity etc from the same firm) and everything I spend at certain shops gives a discount which is taken off my bill. However, there is one minor downside (which I have found with EVERY energy company I have ever been with) - when I phone Customer Services, the wait can be far too long. The phone call is free but my time is precious. Other than that, I have found this is the best Energy company I have ever experienced for prompt, efficient service, There has never been any cause for the smallest of complaint. (I hope I don't have to eat my words if the prices escalate!)
- Location
-
- Location
- Lancaster
- Reviewing
- Utility Warehouse
- Date
- 2017-07-18
- Comments
-
Quick to respond on telephone no waiting for service, very helpful if you have a problem
- Location
-
- Location
- Evans
- Reviewing
- Utility Warehouse
- Date
- 2023-01-31
- Comments
-
Excellent customer service, spoke to a guy within minutes who helped me to set my router up.
- Location
-
- Location
- northallerton
- Reviewing
- Utility Warehouse
- Date
- 2020-05-13
- Comments
-
been with them 2 years only 1 break down not the cheapest as i am on monthly contract good so far
- Location
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- Location
- Hazel Grove
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
-
On the whole Utility Warehouse are excellent. Very helpful staff. The routers for broadband aren't very reliable. We're on our third in 3 years but on the whole i think the service is outstanding.
- Location
-
- Location
- Sherborne
- Reviewing
- Utility Warehouse
- Date
- 2020-05-20
- Comments
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I was happy until recently. However I am now having to do regular housekeeping on my mailbox. If you are using a browser (I am on Outlook for email) you get no warning, even when the box is full, until peoples start phoning saying they have got a "mailbox full" message. As message size increases with photo attachments etc. this happens regularly. I know how to fix it (clear large inbox messages plus trash and spam, but it is a great nuisance. The mailbox size seems simply to small. I have at least one friend who has like me been using UWCLub for years who has just left because of this issue.
- Location
-
- Location
- Whittington
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
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Very good customer service. Competitive gas and electric costs. Don't feel we could get better service with any other service provider.
- Location
-
- Location
- plymouth
- Reviewing
- Utility Warehouse
- Date
- 2017-07-17
- Comments
-
Everything is fine
- Location
-
- Location
- Derby
- Reviewing
- Utility Warehouse
- Date
- 2017-07-17
- Comments
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We have the occasional hiccup but staff are always ready to take as much time as needed to get it sorted
- Location
-
- Location
- Weymouth
- Reviewing
- Utility Warehouse
- Date
- 2014-10-27
- Comments
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Really good, always English call centre. Bit more expensive though + on the outset they said it would be anytime calls - 2 months into the contract they withdrew this offer and said we would have to pay compensation if we left. Cant fault the rest of the package though - just not as cheap as they make out.
- Location
-
- Location
- Oxford
- Reviewing
- Utility Warehouse
- Date
- 2019-06-05
- Comments
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Been with them since February and I've not had many problems but the ones I've had have been rectified quickly. Going over these reviews all I can say is wow what a load of crap!!!
I used the cash back card accordingly and not only did I zero out my current bill but I am in credit for next month. The free yes free lightbulbs are worth it when one blows I'll get a new one with no charge.
The gourmet society card is worth £80 and to be given that as a bonus also confirms the rubbish articles on here.
Oh yeah not only that I've referred 23 people and I've received £460 in shopping vouchers for my referrals.
If you have any brain functions other than a soggy biscuit and work your savings in the right way you'll not only save money but have a more reliable service.
I'll admit the internet speed isn't as fast as virgin or bt direct but for the house holds needs it runs an xbox one, ps4, PC, laptop, sky q box hard wired while also running 4 phones, iPad air, galaxy tablet, 2 kindles and 4 smart TVs wireless!
So as you can see I'm happy with the service I get. And I'd recommend that if you see a sales representative for this company go and ask them this "so how much can you save me?"
I was being cocky when I asked that question and the response after the appointment was not only was I saving £63 a month £756 a year but I'd be getting lots of bonuses as I messaged above.
- Location
-
- Location
- Hastings
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
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Speed more than sufficient for my limited needs. Reliable without any significant loss of speed at peak times. Costs are satisfactory. Small problem with spam soon rectified by changing filter settings. Been with them for many years.
- Location
-
- Location
- Stroud
- Reviewing
- Utility Warehouse
- Date
- 2017-05-24
- Comments
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We did not realise that one of our e mail addresses was not portable, and have had to pay the previous provider to keep the address, after e mails stopped arrive. Advance notice of this as an issue would have been helpful, as its taken a while to sort.
- Location
-
- Location
- Lincoln
- Reviewing
- Utility Warehouse
- Date
- 2017-04-17
- Comments
-
Acceptable level of connectivity for my particular usage.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Utility Warehouse
- Date
- 2019-12-28
- Comments
-
When it comes to customer service I really can't fault Utility Warehouse they are by far the best providers to date
- Location
-
- Location
- Northampton
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
-
Broadband ok. Other services not so good as prices keep creeping up, small, but they add up to unacceptable levels.
- Location
-
- Location
- Epsom
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
-
New here, still evaluating but all seems good.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.