303 Customer Reviews over 8 pages
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- Location
- Northampton
- Reviewing
- Utility Warehouse
- Date
- 2018-02-02
- Comments
-
I had a full package from Utility Warehouse (UW) including broadband, electricity gas and broadband. I really battled with them to get even close to my purchased speed option. When I cancelled they even had the nerve to ask for their router back, even though I never had one in the first place. Went to Sky and got exactly what I paid for. Cancelled all of the services in the end. Their customer service will set their dogs on to you for money that you do not owe due to their mistakes and do not even apologise when it was shown I was in credit. Use someone else!!!!
- Location
-
- Location
- Portsmouth
- Reviewing
- Utility Warehouse
- Date
- 2018-03-29
- Comments
-
I have been with Utility Warehouse for almost 2 years now and have all the services with them since the first day. Despite giving 2-3 meter readings a month they still estimate in every bill. I called them to ask for a smart meter and they sent me a so called company which came, looked around for a few minutes and then they said they don't have the proper tools for the installation...this was booked with 2 weeks in advance so they could have brought everything. I should have charged them a fee for making me take half day off from work cause they charge you a £50 fee if you make them come for nothing right?
At the beggining I bought 2 samsung s7 and did this over the phone, gold and black, when I picked the package only the gold one was in the box. I called them and they said like nothing happened yes because you only been with us for 3 months you can only take one as for the second one you will have to pay a deposit...when I made the contract over the phone we did it for 2 devices 2 monthly tarrifs and they haven't said anything about the deposit...
The serious problem started after 3-4 months with the internet. I have tried everything with customer service, changing the router trying different settings and the internet was very very slow not even 1mb. Within the last few months is just not working for good hours despite resets to the router and while at home I need to stay on data mobile.
I have sent them an ultimatum email at the end of march and I've been contacted yesterday(28 april) by somebody which she didn't even read my email and what was the reason of me leaving them and she asked me if I want to have more data on mobile:). I explained again what is the problem and she offered me to upgrade to ultra broadband for a few pounds more a month and I said yes whatever but then she said I will start a new contract for 18 months:) really? For what? The service? What service? Switching something from the computer??? No way...So I am accepting to stay with them I also accept to pay more and they want a new contract???? Yes I am happy to pay the mobiles contracts as they gave me a device of £600 but not for internet...
I am sorry but this is my opinion and I really can't wait to change them and be done!
There are more things to complain about but I spent already too much form my data mobile (wifi is still not working) for them. I do this mostly for the people who are looking to see the opinions anyway.
- Location
-
- Location
- Lymington
- Reviewing
- Utility Warehouse
- Date
- 2019-07-28
- Comments
-
Reported internet and wifi down two dsys ago,asked when would it be fixed,was told engineers there now they did not know when it would be fixed and sugested I walked round to the exchange and asked the engineers my self. Still no Internet today Sunday tried to contact UW but no one there told to use the Internet. Very poor customer service being told go find out yourself we dont care and we dont know.
- Location
-
- Location
- Somerset,UK
- Reviewing
- Utility Warehouse
- Date
- 2024-04-12
- Comments
-
I only changed to Utility Warehouse because of the bundle deal with my electric & mobile. My provider before was fantastic & I didn’t want to change. I’d also tried UW years ago & it was awful then but thought hopefully they’d be better now. No, awful signal dropping in & out constantly, was told there was something wrong with the wall socket in the house (it worked perfectly 2 days previous with Sky). I’ve cancelled & gone back to Sky.
- Location
-
- Location
- Atherton
- Reviewing
- Utility Warehouse
- Date
- 2016-06-16
- Comments
-
slowest broadband i've ever had.
my mobile phone network is quicker.
- Location
-
- Location
- Sheffield
- Reviewing
- Utility Warehouse
- Date
- 2022-05-01
- Comments
-
!!!!!DO NOT GET THIS BROADBAND IF YOU ARE LOOKING AROUND!!!!!!
Worse broadband I have ever had! Customer service blames the phone line box in my house, I know it wasn't because I was with sky for 5 years with 0 problems but I got it replaced anyway and still drop in broadband, nothing connects and when you finally get it working it drops out again! I am litterally being charged for a box to blink red all day!
- Location
-
- Location
- South Wales
- Reviewing
- Utility Warehouse
- Date
- 2019-01-30
- Comments
-
This broad band is absolutely shocking, I changed to UW broadbands with the promise that it would be faster and cheaper but ever since I changed all I have had is problems, and hoping it would improve I upgraded the internet package I was on and tbh it’s even worse than the lower package, constantly buffering, lagging. I was on my own in my house with only 1-2 devices connected and I was lagging all over the place on my PlayStation, and stuff was really slow on my phone.
- Location
-
- Location
- Epsom
- Reviewing
- Utility Warehouse
- Date
- 2023-07-17
- Comments
-
Horrible WiFi connection, can barely stream a video at 114p resolution (no exaggeration) and I end up using my hotspot 90% of the time. Customer service keeps making excuses saying they are using copper wires and promised to upgrade to fibre optic but the broadband is still the same old rubbish. Who is still using copper wires? Waste of money and a scam.
- Location
-
- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2018-06-01
- Comments
-
Terrible internet from the beginning, even though we were meant to be in a high-connection area. Received a £700+ bill after leaving because they couldn't accurately estimate consumption. That bill covered 18 months of inaccurate billing. To understand the scale of miscalculation, the average electricity bill in the UK is around £600 per annum for a big house (lived in a flat). Customer service lines always understaffed. Avoid like plague.
- Location
-
- Location
- The Wirral
- Reviewing
- Utility Warehouse
- Date
- 2019-02-11
- Comments
-
This may take a while.
I live in a rural area, where broadband stability and speed has, until this year, been a significant issue. Nothing more than the lowest speed service available at the same cost as other areas are paying for significantly better.
I was a customer of BT for 2 years and had significant issues with the broadband service. Eventually, they advised me to ditch the telephone handset as that appeared to affect the braodband service further and, like many households today, it wasn't being used. (We live in an old cottage with thick walls.....pretty much opposite an Openreach green box).
So, having ditched the handset, nothing improved. I switched to UW to pay less for the same broadband service. And didn't replace the handset. It's definitely not the same. In fact, I am now 12 days without any Broadband connection at all. There is a recognised fault in the area, which Openreach were scheduled to fix on February. They needed to apply to close the road; I watched two Openreach vans turn up as expected and leave within an hour; no traffic lights erected for traffic management and no road dug up.
I run a small on-line business; my children require the internet to carry out homework; I have used my data allowance on my mobile wifi unit and mobile phone; I have amassed a significant bill in accessing further data.
I understand the 80/20 rules in making business decisions. And falling into that "20" is stressful. My customers expect timely responses and orders fulfilling.
Being in the "20", no one wants to take any responsibility.
Clearly there are patches of good in UW. I don't rate them at all; the rules of them paying for me to come out of my BT contract changed after I signed up to the service, so there are now actions reliant on me to carry out to get the £80. These actions were not clear or explained when I agreed to switch.
My advice is:
Do your research before switching any service provider. And more over, if your broadband relies on Openreach, which it will unless you are a Virgin Media customer, understand the service level agreements in place in case you have a total outage.
HMRC are demanding that VAT returns are all executed digitally from April.....sadly by then, the excessive charges that I have incurred will mean that not only will I probably be bankrupt, but I'll be facing extra fines because I can't submit my VAT return.
We should all learn a lesson from BREXIT......ask questions and understand the facts. Don't be seduced by cheap because you get what you pay for. And be aware that no service for anything, from anybody, is consistent. It's impossible. Look for what's good in your area. The reviews here are massively mixed. My experience isn't great and I am more than stressed about it. Life in the 21st Century relies on broadband for the majority of the population. UW are no better placed to provide a broadband service than any other Openreach based service provider. But equally they don't have the empathy skills or alternatives to deal with customer issues.
I'm borrowing a wifi unit today. Who know what tomorrow will bring.
Benefit city here I come. It doesn't pay to be responsible for your self anymore.
- Location
-
- Location
- Frazer
- Reviewing
- Utility Warehouse
- Date
- 2018-05-14
- Comments
-
Well where do I start the internet speed is such a joke I mean I struggle just watching a short video on my phone never mind trying to watch something on either my Xbox or Netflix’s iv never used an internet provider that is so so rubbish I would even be payed to use this as it is so bad. never get internet with these as they’re not fit for purpose there customer service is okay but doesn’t help the WiFi speed. I tried getting fibre but the couldn’t because of my area where I live. THERE USELESS AND SHOULDNT EVER OF BROUGHT OUT AN INTERNET SERVICE
STAY WELL CLEAR OF THESE!!!!!!!
- Location
-
- Location
- Dover
- Reviewing
- Utility Warehouse
- Date
- 2017-11-08
- Comments
-
Absolutely awful , I can’t believe how slow the broadband is .
- Location
-
- Location
- west yorkshire
- Reviewing
- Utility Warehouse
- Date
- 2019-10-08
- Comments
-
I've been with uw since 2014 and considered them a good company. However our internet is truly shocking, the mobile is expensive and I've just switched our energy as even Double Gold we were paying a high price for electricity especially. I'm a former distributor and cannot recommend them to any of my customers any more.
- Location
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- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2020-06-29
- Comments
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I had the standard subscription and the speed was somewhere at 9Mbs download. It often doesn't work. Works in the area. After I switched to the 60Mbs subscription, the speed is between 3-5Mbs. The phone doesn't work even today. All after work and cable changes. I gave up contacting by phone. One year with minimum speed and the highest subscription.
- Location
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- Location
- Milton Keynes
- Reviewing
- Utility Warehouse
- Date
- 2020-10-23
- Comments
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30 years of electricity and gas with different suppliers. 10 years of broadband with different suppliers. Utility Warehouse is the most useless company I have ever dealt with. Slowest broadband ever, extortionate fees and everyone passing the buck. Avoid them at all costs. Don't be fooled. They've lost over £10,000 long term just to make £175 cancellation fee short term.
- Location
-
- Location
- Barnsley
- Reviewing
- Utility Warehouse
- Date
- 2018-04-16
- Comments
-
I've been with them for 4years but the service is terrible it keeps dropping all the time soeed slow and then no connection at all don't use them its so frustrating in the middle of doing work on computer and it drops same with films
- Location
-
- Location
- Croydon
- Reviewing
- Utility Warehouse
- Date
- 2018-07-18
- Comments
-
We’ve had intermittent broadband connection for months now and we’re supposed to have the fastest fibre optic broadband going. That’s not to mention the double in price of our utilities bills since a smart meter was fitted. Feel totally ripped off by then.
- Location
-
- Location
- Leeds
- Reviewing
- Utility Warehouse
- Date
- 2020-01-30
- Comments
-
AVOID!!!!!!
They promise you the heavens, but you get nothing but sluggish and horrible service. If you did decide to leave them, even at the end of your contract they threaten you wil all sort of charges the latest recieved is see below.
Please return your wireless router
As you haven't returned the previous wireless router we sent you yet, we thought we'd drop you a little reminder. Don't forget, we apply a charge for any unreturned equipment. We don't want to have to do that, so please send it back today.
- Location
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- Location
- WATFORD
- Reviewing
- Utility Warehouse
- Date
- 2021-08-20
- Comments
-
Join UW on 30th March 2021 and broadband and phone start giving problems From April 2021, 5 months now still not solve the problems don't go to UW
- Location
-
- Location
- Sandbach
- Reviewing
- Utility Warehouse
- Date
- 2023-04-16
- Comments
-
Given up with this service. Unreliable, intermittent..internet at best, programs start then I get the dreaded white spinning circle...despite the TV being directly linked to the latest router. I dont even contact the company any more...they have no solutions. They are increasing the price for a service I just aint getting. Company speed tests state the service is fine, when I do my own test directly via TV, I get no service, intermittent connection or dropping in and out over the duration of the test(s). Im now looking at alternate service providers who will actually deliver actual internet speeds consistently with no drop out.
- Location
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- Location
- Wisbech
- Reviewing
- Utility Warehouse
- Date
- 2018-06-27
- Comments
-
I only found one of the customer service people friendly and helpful. The rest of them talk over you while you try to explan the issue and get you trying the same thing over and over even though it' not working. Then they lie to you.
What they *won't* tells you is that they use talktalk for the broadband. I deliv=berately didn't want to go with talktalk because they are dreadful. When I brought it up with a member os staff, they said "well you should have asked". So hands up how many people go to a new ISP and say "are you using talktalk"?
Then one told me that if I didn't have a landline phone connected, the internet wouldn't work. WTF????
- Location
-
- Location
- Fareham
- Reviewing
- Utility Warehouse
- Date
- 2022-10-16
- Comments
-
Told minimum speed would be 31mb, lucky to get half that. Customer Service trying to fob me off by saying my minimum speed is 13mb, despite what my contract states. Already got 1 complaint in with Ofgem, looks like another will be going in with ofcom. Only been with these clowns 2 months !!
- Location
-
- Location
- Taunton
- Reviewing
- Utility Warehouse
- Date
- 2019-04-03
- Comments
-
Do not sign up with this company. We have had nothing more than problems with our broadband service since joining in November. Our connectivity with Sky prior to this was excellent but thought we could save money by combining our energy bills and broadband with one company. An engineer from BT Outreach has confirmed the problem is with the router and he receives numerous complaints from UW customers with the same issues as ours. The customer service team at UW have been extremely unhelpful so far. Why in 2019 have this company been allowed to get away with this. I hope the company can be investigated and save any others from the stress we have endured
- Location
-
- Location
- Manchester
- Reviewing
- Utility Warehouse
- Date
- 2018-06-18
- Comments
-
By far the worst customer experience ever!
I was a loyal customer of TalkTalk for 8+ years and was promised faster broadband and I would pay less, who would not go for that?
The broadband was terrible and due to my business, I had to cancel as the signal kept dropping.
UWDC's customer service team are often confrontational and implied it was my PC, rather than their poor broadband.
Had no choice but to find another supplier (Plus Net) and would you believe it, the broadband works as it should.
Due to the fact that I have cancelled one of their services (despite it not being fit for purpose) they have exposed me to a whole host of hidden charges, for allegedly "FREE" LED lightbulbs.
To make matters worse, my bills have now gone up instead of down.
Due to the fact they sell through 'agents' (kind of like pyramid selling) face to face meetings aren't recorded, as they would be by most reputable suppliers. This means consequently all the lies and false promises you are told to get your business boil down to 'hear-say' which you will struggle with in a court of law.
I will be seeing this company in court.
- Location
-
- Location
- Horsham
- Reviewing
- Utility Warehouse
- Date
- 2019-01-20
- Comments
-
IF YOU ARE READING THE CUSTOMER REVIEWS ON THIS SITE LET ME SAVE YOU A LOT OF TIME. THE OVERWHELMING MAJORITY OF REVIEWS REVEAL AN APPALLING RECORD OF TRULY BAD SERVICE. What is needed now is an expert guide on how to quit Utility Warehouse and avoid any severance penalties or fees. Will some legal expert please provide this?
OFCOM should step in and investigate this company - it is disgraceful.
- Location
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- Location
- BOURNEMOUTH
- Reviewing
- Utility Warehouse
- Date
- 2018-04-12
- Comments
-
Shocking reduction in service over last 6 months. Have been with U W for approx 9years but will be moving ASAP hidden charges poor speeds bad customer service.
- Location
-
- Location
- Wrexham
- Reviewing
- Utility Warehouse
- Date
- 2022-06-12
- Comments
-
So from the start the WiFi connection has been shocking slow speeds the lot. Phoned up and we ended up going for a higher per month price in order to get a better router as they stated there was nothing wrong with the connection so money spent at still as bad absoulty awful router is at the bottom of the stairs in a standard 3 bed council house and I can't get a decent connect in the half the router is in the other half of the house keeps cutting in and out all the time upstairs I don't connect at all
- Location
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- Location
- leamington spa
- Reviewing
- Utility Warehouse
- Date
- 2017-02-05
- Comments
-
Started off ok with broadband speed and it has been so slow now for a long time and the answer is always going through the same process of switching off this that and the other made no difference and we now have a speed of 0.59 which is ridiculous, never had a problem with Zen and their speed was always good. We live in a town with good speeds! Need to move now.
- Location
-
- Location
- Gosport
- Reviewing
- Utility Warehouse
- Date
- 2017-10-26
- Comments
-
It lives up to TalkTalks reputation,even though I asked about it before I purchased,so wrong of me to believe them.
- Location
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- Location
- North London
- Reviewing
- Utility Warehouse
- Date
- 2020-11-30
- Comments
-
Broadbank speed NIL Reliablilty NIL
Having been a Customer with Utility Warehouse for 16 years I am extremely disappointed with their Current Service
I had everything including mobile and Cash Back Card NOW BECAUSE OF THE USELESS BROADBAND SERVICE if I leave I am being charged £160. for breaking the contract When They Continuously Break Their Service to us.
NOT ONLY THAT THEIR 10 YEAR LIGHT BULBS are now breaking AFTER LESS THAN 2 YEARS and we are to be charged £140. for them THEY ARE ABSOLUTE C...
- Location
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- Location
- East Mids
- Reviewing
- Utility Warehouse
- Date
- 2019-02-22
- Comments
-
Absolutely shocking. I signed up to this company a couple of years ago, I immediate found the broadband was rubbish compared to what I had been used to with Sky, so I had to pay to upgrade which defeated the object of saving money, I still have problems with broadband mainly in the evening despite upgrading. I am now having nightmare with my Gas & Elec bill as they have allowed my bill to build up, since smart meter put in this year, and I have now been told I owe them a small fortune. Absolutely disgusting. I am going to save up to pay them off, and then cancel all my subscriptions with them. They don't deserve my business.
- Location
-
- Location
- Oswaldtwistle
- Reviewing
- Utility Warehouse
- Date
- 2020-02-15
- Comments
-
Utility Warehouse have gone down hill fast in my estimation.
We have been with them 18 months now and after such a terrible service in all areas.
The energy and broadband deal we took out we had to take a SIM card at £10 per month to reduce the overall package we have never used this at a cost of £180
We was £40 in credit over a year in Gas and they insisted they reduce the direct debit by 7p a month (yes 7p)
We was £32 in debt with the electric and they increased this by £10 per month.
This was The most craziest thing you could think of.one could compensate The other and still leave us in credit.
They was not prepared to do this ?????
Our gas monthly charge was reduced by 7p and electricity increased by £10 per month.
I think these people need educating in mathematics.
The broadband WiFi has been terrible we have had to buy boosters upstairs.
We have now decided to move as our 18 month contract is up with UW.
They are demanding £102 for the so called FREE light bulbs which was on offer with UW if you took out Broadband and energy on a 18 month contract, they say the light bulbs are not FREE and you have to keep the contract for 2 years ??? This is another big con as the LED bulbs are rubbish I have replaced 9 over the last 12 months.
We definitely will not use UW ever again and definitely will not be recommending a friend to this company as they could become a enemy.
- Location
-
- Location
- Reviewing
- Utility Warehouse
- Date
- 2016-05-13
- Comments
-
Good for the first few weeks.Then running 0.15MB instead of getting 20MB.
- Location
-
- Location
- Worcester
- Reviewing
- Utility Warehouse
- Date
- 2018-06-14
- Comments
-
Terrible. Hardly any broadband. Constantly drops out. Just received new router and hardly made a difference. Locked into a contract and the monthly charges for telephone ridiculous. Think it will be cheaper to leave and pay stupid amount of money for leaving provider! Not impressive at all!
- Location
-
- Location
- Trowbridge Wiltshire
- Reviewing
- Utility Warehouse
- Date
- 2018-11-26
- Comments
-
Absolutely fed up to the teeth with this provider. Been with them for years,but the standard has deteriorated badly just lately, and it takes them ages to sort out any problem, specially with broadband issues. I was told 11Mbps when I signed up, I am getting about 4Mbps, upload speed is laughable, last night 3 hours to upload three photos, after which time I gave up, upload speed 0.2Mbps, can't connect my TV, playing games is a nightmare, and it keeps bombing me off whatever site I am on, not to mention the modem switching itself off when I am in the middle of something. Needless to say am now searching out an alternative. Can't come soon enough, just need to make up my mind which way to go.
- Location
-
- Location
- Herts
- Reviewing
- Utility Warehouse
- Date
- 2018-06-23
- Comments
-
Utility warehouse is the slowest most unreliable internet broadband I’ve ever come across. It’s is unable to even let you play a game without you glitching or lagging. Would definitely not recommend this awful service.
- Location
-
- Location
- Southampton
- Reviewing
- Utility Warehouse
- Date
- 2021-03-03
- Comments
-
There seems to be 2 sorts of review on here for UW, 1 or no stars across the board with complaints about constantly dropping broadband, poor customer service, exit fees and rising bills - or 5 stars across the board saying how wonderful they are. Not saying that the 5 star reviews are from UW partners, but I am firmly in the best avoided camp for all the above reasons
- Location
-
- Location
- Isle of Wight
- Reviewing
- Utility Warehouse
- Date
- 2023-09-21
- Comments
-
Terrible service. Have now been without phone line and internet for 4 weeks. We are pensioners with health problems but despite complaints have received no updates or action. Have now missed a appointment with a consultant neurologist. Our heating is controlled by internet so have no heating. Cannot print anything. Asked for unlimited data for mobile phone whilst without internet and they have the audacity to be charging us extra for that. The stress and worry for us is unacceptable.
- Location
-
- Location
- BRADFORD
- Reviewing
- Utility Warehouse
- Date
- 2018-08-21
- Comments
-
They do not provide the calculation they use to work out your bill so how can I be sure it's right.
- Location
-
- Location
- Liverpool
- Reviewing
- Utility Warehouse
- Date
- 2019-01-24
- Comments
-
4.74mb Download is pathetic. Quite often (every other day) we have to reboot our router.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.