7,010 Customer Reviews over 176 pages
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- Location
- York
- Reviewing
- TalkTalk
- Date
- 2017-02-02
- Comments
-
I have been with this company for nearly 2 months now and it's turning into a nightmare. Firstly, I had to wait for 3 days after the engineers installed my equipment, despite being told that they would have me up and running before leaving. I live in York where TalkTalk provide superfast broadband but it isn't super fast at all. It's worse than what I had previously with Virgin which is advertised at a speed 15 times lower. Then, I went to use my landline and it wasn't working so I contacted them and they suspended my services for 4 days because of their mistake when they set me up. They told me it would be 2 days, then 3 and then 4. Lies and incompetence and I'm not standing for it any more. I have made it clear to them that one more cock-up and I will cancel my dd and see them in court if necessary. Awful company - stay away! Remember the old saying - if you pay peanuts, you get monkeys.
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2014-10-29
- Comments
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Really annoyed with talk talk. I got a letter saying the engineer will be around to install my broadband and phone this week. Strange that as Ive never ordered anything from them ever as Ive heard theyre the worst net service in the Country. Called them up to ask what was going on. Was disgusted at the way I was spoken to and the matter was handled. Avoid them like the plague they really are that bad.
- Location
-
- Location
- york
- Reviewing
- TalkTalk
- Date
- 2018-04-01
- Comments
-
only switched to Talktalk from advice given to me from staff at PCworld/currys after purchasing new laptop. was given ‘advice’ by sales staff who stated my new laptop would work better with talktalk ..
shouldve stayed with Sky as i had never experienced any network or connection issues.. talktalk does not work during peak times.. ie mon-fri 4pm-6pm and saturday around 2pm. im still within 14 days of joining- so i will be cancelling within next couple days.
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2022-08-25
- Comments
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Very very disappointed.
Month after month I have been overcharged on my direct debit, month after month I have to call them to ask for a refund of the overcharge (in the process spending an average of 45 minutes on the phone) and month after month I am told the same story that they're "looking into it". The situation is still not resolved. Shame, because the product is OK. I just want to pay the advertised price for it, which surely shouldn't be too difficult to arrange.
- Location
-
- Location
- YORK
- Reviewing
- TalkTalk
- Date
- 2019-01-27
- Comments
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Bad Shortcomings of Talk Talk in their service
1. When they could not install the service, we had to communicate with them, because they never contacted us on their own initiative.
2. We spent a lot of time in calls and emails.
3. There was no follow-up of our case, each person who attended us gave us different information.
4. We did not have access to any supervisor or other person that we considered responsible to process our concerns.
5. We never knew exactly what the problem was. We felt lack of transparency and vague and generic answers.
6. They never met deadlines or the things they told us; If you can take your own actions like calling your bank and blocking any transaction.
7. We should have trusted our instinct more, anything as unpredictable as it seems to have happened to us.
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2018-09-29
- Comments
-
If there was an option to give no stars I would! I never write reviews but am so angry with TalkTalk I don’t want anyone else to experience how awful they are. TalkTalk are an absolute joke and should be avoided from the very start. I live in York and signed up to their new Ultra Fibre Optic (UFO) broadband which is not only at a good price, but claims up 900 mb/s. I had the Wi-fi box installed into my house with no issues and from a very friendly engineer. Unfortunately this was over 6 weeks ago and I still have no internet. Apparently there is a data base issue which means the router in your house will not connect to the fibre optic. Their engineering team seem very reluctant to rewrite the code because apparently it’s just too big a job. They cancelled my order, ran some tests and claimed it would be up and running. They placed a new order with me, and hey presto it still doesn’t work. So after 6 weeks of waiting they told me that they just can’t provide me with internet and it would probably be another couple of months before they could rewrite the code in the database. The customer service is appalling. I rang them about 15 times throughout this period to get an update, just to be told that they can’t provide any timeline on when it would be fixed. This is not an isolated incident either. There are around 30 other houses in York which are also affected and is actually probably much more. If I hadn’t been so pushy with ringing them to demand answers I’m certain I would have been left in the dark for much longer. Not only have they literally wasted hours of my time, there is absolutely no compensation. The Wi-fi box was on for 3 weeks charging and costing me money to run before I got so fed up and eventually turned it off. I will also be informing OFCOM and hope others who have experienced such awful service do the same. I sincerely hope the company gets fined or forced to review how it runs its business and treats it customers. DO NOT GO WITH TALKTALK!!!!
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2023-03-07
- Comments
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I moved house and informed Talk Talk, the day my broadband went live the internet wasn’t working, this was 9 DAYS ago! I’ve called them over 10 times. Every time being put through technical checks. They promised me an engineer yesterday, then again today. But neither day did the engineer show up. Needless to say that I will be cancelled my account tomorrow, after being a customer for 2 years.
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2018-04-25
- Comments
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I cancelled my old contract to re open in my name, been having issues ever since. First off it took them a month to activate my ‘go live date’ then emailed saying it’s ready to go only to find there’s more issues with the line. Although we had their services before and it was fine . The customer services team are very unhelpful and don’t seem to care. Strongly advise to avoid even if their speeds are very good
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2023-04-09
- Comments
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The worst company I have ever had the misfortune to deal with. To be honest they should not be allowed to trade. If this was a train operator the government would sack them
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2018-08-06
- Comments
-
Having moved house recently I moved to TalkTalk. The line kept dropping when I was using broadband.
I used their terrible chat system many, many times. The time it takes the agents to verify who you are takes around 15 minutes, by which time my line always drops and I lose the chat connection so I'm forced to start again. I'm currently invested 10 hours plus in this process and each attempted interaction takes over an hour.
One Friday evening several weeks ago I managed to get as far as doing tests. I was told an engineer would then go to the exchange and remedy the situation.
This never happened. After several more failed chat sessions I made it through to another round of tests and was told the results would be telephoned to me within three days. This didn't happen. I did receive a message with a number to call. They said that they would mark the matter as resolved if I didn't reply within 7 days.
I took time out of my holiday to make a phone call to the number given, only to be told that I had to be at home to complete the test - I was on holiday and that took me over the 7-day deadline and I wasn't driving from Devon to York to sit on a phone call with people who can barely speak English!
I asked if I could leave TalkTalk and I can, but it will cost me £120 as they haven't completed testing. It's a vicious circle that I can't escape from and I have to continue paying for something that doesn't work. I'm trapped in TalkTalk hell.
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2022-03-21
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2023-05-22
- Comments
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If l could do 0 l would, had no phone for a week with no resolution. Makes it worst my internet went off, and after 4 hours of phone calls. All got asked was the same questions with no resolve, if l wasn't in contract with them l would leave. Avoid at all cost, it will cost you more time and money, than you will have the pleasure of there services.
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2021-11-09
- Location
-
- Location
- york
- Reviewing
- TalkTalk
- Date
- 2018-05-10
- Comments
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Got package , then waited , got email and text saying delivery would happen on 10/05/18 had day off work and waited and waited nothing so stick it up your a""" I have better things to do than wait and be lied to , they do not even have the decency to notify or apologise will take my business elsewhere , they did offer compensation if reordered , I would rather eat worms , so total waste of money time and effort Shame they do not value customers
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2018-06-22
- Comments
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So I’ve just joined and am not happy at all! They are rude on the phone, don’t care about customer service at all and one of them even lied about what they were doing! Signal is awful too had to ring up about 4 times within two weeks! Wish I never looked at this company! Beware!! AVOID
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2015-03-14
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2018-01-10
- Comments
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I was with a company called TenTel and talktalk bought TenTel. When this happened I cancelled my account because I didn’t want to go with talktalk. However talktalk continued to take over the account even though I had already switched to sky. So I had now two broadband providers, one of them I was unware of until I started getting billed. I then cancelled talktalk a second time and told them I wasn’t paying because I had already cancelled and haven’t been using there services anyway. They said that was fine and to call back when I got my final bill the following week with a reference they had given me. And that’s what I did. When I called back they had no record of me and had moved my £20 detbit to a det collector and I now have to pay £61. This company’s customer service is disgusting and they shouldn’t be aloud to treat people like this.
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2021-01-29
- Comments
-
DO NOT TOUCH WITH A BARGE POLE !! I recently moved to Talktalk and am deeply regretting it. Installation guy was 3.5 hours late and when he left the phone was not working and half the TV channels are missing. Today is my 3rd attempt to contact the service centre. On the 1st 2 attempts I hung up after 15 mins. So far today I have been on hold for 22mins. Going back to Virgin Media asap
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2016-10-03
- Location
-
- Location
- york
- Reviewing
- TalkTalk
- Date
- 2023-11-13
- Comments
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Terrible!! After 4 months of taking over a contract, hours spent on the phone they continued to not register our account. Absolutely diabolical
- Location
-
- Location
- yorks
- Reviewing
- TalkTalk
- Date
- 2015-01-18
- Comments
-
Unreliable and expensive with wildly varying monthly payments, cant wait to get out of this contract, truly awful provider
- Location
-
- Location
- Yorks
- Reviewing
- TalkTalk
- Date
- 2013-10-28
- Comments
-
Talk Talk service is a complete nightmare. They may be cheaper when everything is going OK but God help you if you have a problem.
Today I have finally resolved an issue that has been ongoing for 7 months. What could this most complicated of issues be you may ask? I simply wanted to disconnect my call plan. I have spent hours on the phone, written innumerable letters, been lied to, contradicted and passed from one department to another. Resolution only came about, by appealing to the CEO, from whom I received a personal apology.
Today is a good day. I am finally rid.
- Location
-
- Location
- Yorks
- Reviewing
- TalkTalk
- Date
- 2018-10-23
- Comments
-
I wish i had read these comments before joining up with talk talk. I have never known such rubbish customer service. They are very rude when you can get a word in. The customer service manager was shouting at me and wouldn't stop over quizing my bill iv never over the phone been spoke to like that especially someone im giving business to. I reported it and they closed the case because i said so. Never would i want the case closed. Even after i made the complaint they wasn't very helpful and said if u really want we will send an apology letter out to you.it wasn't taken seriously so dont know why i bothered. I would never ever recommend talk talk they are first class a***h**** !!!!!!
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2021-04-28
- Comments
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The worst company I’ve ever dealt with. Slow internet and terrible customer service. Switched to now tv who are so much better.
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2019-05-17
- Comments
-
Rubbish. Can't even get the 3mb download promised in my contract.
They keep sending me new routers because they can't see an issue else where. When i tried to cancel, because they are breaching the contract, they are trying to charge me £180 and when we explain they are in breaching the contract they hang up on us or talk over us. Just save the hassle and don't use this joke of a company
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2016-02-02
- Comments
-
AVOID at ALL costs.
I have been with talk talk over a year and throughout that time I have had very bad internet/wifi. More or less as soon as I started with them I had to call to say I was not getting any wifi signal, there started the dreadful journey of incompetency where I was assured again and again that things have been tweaked or settings changed and the results should be seen in the next few days. I DID NOT! Again more calls more tweaks more waiting.
After many months (nearly a year) eventually I demanded an engineer comes round, when the engineer did come he did some tests and announced that I had a faulty Modem all along!
I ring talk talk and after many long waits and numerous disconnections mid call without any call back I eventually speak to someone from an overseas centre claiming to be a manager, after a further hour trying to explain that I should be compensated for what has always been a hardware fault they failed to diagnose I am told that this form of issue is not eligible for compensation. After telling them I was disgusted that they have allowed me to call again and again and failed to diagnose a hardware issue they should be taking responsibility, this fell on deaf ears and I was offered £5 as a “loyal” customer, I undoubtedly told him where he can stick this £5 and again explained their hardware was always at fault and as such they should take RESPONSIBILITY, again this was refused.
My only advice to others is talk talk is an incompetent and irresponsibly provider you should AVOID at all costs both financial cost and the cost to your sanity.
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2023-03-21
- Comments
-
I've been with talktalk for years because they give me superb service for one of the lowest price comparable fibre BB services
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2019-03-10
- Comments
-
Rubbish service, super slow broadband, and hidden boosts make cost greater than UK based services. Don't be fooled by cheap offer and faster speed - rubbish speed and boosts make it a rip off service
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2015-10-05
- Comments
-
Beware read these reviews sadly they mirror my experience ..They do not deliver the contract , take your money then wil not help cancel even within the 14 days !!!
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2017-11-15
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2014-06-16
- Comments
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Please follow the advice of others and steer well clear. These guys have absolutely no idea what they're doing. I now have 2 accounts set up with them, that I have not been able to cancel, because after being passed from pillar to post - "Sorry, they've put you through to the wrong department. We can't help you." - and spending over 2 hours to them on the phone, the only thing they've managed to achieve is to set up accounts so that they can take money from my bank account. I have no service whatsoever. Having taken holiday to make sure I was in for the engineer, between the delightfully precise times of 'between 1 - 6', they simply cancelled my engineer on the basis that my address was not registered with Royal Mail. At least my postman's a genius - he's been delivering mail for weeks, so he's obviously got some serious skills! No-one had the courtesy to let me know that no-one would be coming out. A new account was then set up to remedy the problem, but this according to the slaes person's colleague was the wrong thing to do. When I complained and said I needed this resolved, I was promised a call back the next day. One thing I can say for these guys...they're reliably useless. They didn't call. When I rang to complain, I was cut off before I got through to 'the right department'. I don't think they have one of these. All departments are based on ensuring imcompetency is prevalent. The final parting wonder of this bunch of charlatans...Closing question asked on my phone call re complaint. "Would you like to recommend us to friends or family?"
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2022-12-21
- Comments
-
Do not use talk talk broadband & line rental.
Save yourself endless stress & aggravation from start to finish. then when you leave & swap to another provider it's not over yet.
They keep billing you month after month & add fees when you say it's been terminated on your account & new provider gave them notice on same day I did, that was leaving in 30 days time within the last 14 days of contract in their t&C's.
Utterly incompetent does not describe them enough.
OFCOM are being informed.
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2016-08-26
- Comments
-
We have been with talk talk for over three years and have been more than satisfied
After a problem with the TV box we had a new one delivered in less than 24 hrs fantastic !!
Well done !!
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2019-07-02
- Comments
-
Please do not put yourself through a year with Talktalk. After a year of red lights on my router and having to restart it every day & slow speeds. I have spent hours on the chat trying to end my contract, after the 12 month term, but they just won't do it. Its a joke and a scam. They only get away with it since people wont go to the regulators for the sake of £30 or whatever they try to squeeze out of you unnecessarily.
- Location
-
- Location
- YORKSHIRE
- Reviewing
- TalkTalk
- Date
- 2015-07-01
- Comments
-
Talk Talk should rename themselves JokeJoke.. what a bunch of incompetents... the crappiest broadband ever, worse than it was 20 years ago on dial up... I've had problems for months with pathetic broadband speeds from them, so much so that i can't even download my e-mails most of the time... I've rung them many times & it's really are hard work talking on the phone with them.. I've changed my modem, the filters & all the connecting cables & still no joy.. when I do an online broadband test it comes back as approx 220kb download & about 40kb upload... as I said earlier... worse than it was years ago on dial up... according to talk talk there's no problem, but they have admitted I'm on a very old copper line... why don't i upgrade to fiber they say... well if
i do it wont be with talk talk... I'm only in contract with them for a few more months so it'll be bye bye forever to them then.... they just don't have any customer services at all... avoid this company like the plague...
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2016-12-21
- Comments
-
The broadband speed is generally extremely slow, and when it does pick up, it's only temporary. Extremely unreliable service, and although the call staff are friendly enough, they do nothing in terms of actually fixing the issues.
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2018-02-18
- Comments
-
Opted for a free Mobile sim offer with associated free benefits as a broadband customer. I decided not to set up the account and remained with current mobile provider. Although the TalkTalk SIM card remains packaged and never installed in a phone I began to receive small charges for texts etc that could never have been sent as the SIM card was never activated. It took approx 5 chat sessions lasting approx 50mins each to finally get the operators to cancel the account and retract the costs.
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2021-09-06
- Comments
-
Was all set up and working for a year. Then had an issue with the router and can setup port forwarding to my website that makes money from product sales. spent several hours researching into help on this, Looking into firmware solutions, port forwarding guides from 2020 ect. after hours wasted i then contacted them, only to find a idiot and the other end who literally C&P'd pre-scripted answers to me about how they wont explain anything about port forwarding. This is tech support i was speaking with. They wont even touch topic on port forwarding. Then the chap thought he would blame port forwarding concept to be the fault, not the router. What a stupid POS. clearly it was the router when it worked fine last year. They have no clue and are the WORST ISP I've ever known. God knows what leaving is going to be like. one final note as i literally wasted my time with these pricks - they will only pass on out of date guide and then continue to use C&P repeating the same crap until you leave. Its awful and I've never Ever dealt with Customer service this bad. STAY AWAY IF YOU WANT WHATS GOOD FOR YOU.
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2011-03-08
- Comments
-
Appalling customer service with low levels of knowledge and insufficient grasp of the English language. An issue remained unsolved at time of switching despite promises over a three month period.
Some emails for update information were ignored.
A previous problem was only resolved when I insisted they follow the instructions I gave them and not their provided script.
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2017-05-10
- Comments
-
Cripplingly slow internet, after I switched to a new provider my internet speed doubled. Very cheap, but they repeatedly hiked my bills, after the first year I was paying triple the advertised price when I signed up!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.