7,010 Customer Reviews over 176 pages
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- Location
- Worcester
- Reviewing
- TalkTalk
- Date
- 2015-11-01
- Comments
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Was with Sky but not happy with their Service. Had no idea how bad things could be until I moved to TalkTalk. Poor access, no E Mail now for two days and on the odd occasion that I can make contact, am entirely unable to understand what is said.
- Location
-
- Location
- Worcester
- Reviewing
- TalkTalk
- Date
- 2023-05-24
- Comments
-
Absolute shambles of customer service. Have spent over 2 hours speaking to Talk Talk to upgrade my broadband, as my current deal coming to an end. They have twice placed an order and booked an engineer visit, only to turn round and say the order has not been placed (even though they emailed contract to me!) Needless to say we are changing provider.
- Location
-
- Location
- worcester
- Reviewing
- TalkTalk
- Date
- 2023-05-24
- Comments
-
Terrible customer service. Despite spending hours on the phone Talk talk were incapable of a simple upgrade to our broadband contract. As a consequence l had to seek an alternative provider.
- Location
-
- Location
- Worcester
- Reviewing
- TalkTalk
- Date
- 2019-01-28
- Comments
-
The old adage of getting what you pay for certainly rings true for TalkTalk. I was lulled into a false sense of value when i decided to switch to this ISP, as they were offering the same speed as my previous provider but at roughly £7.50 cheaper per month. This lower price is all well and good, however due to their faulty routers, of which I have had 2 replacements, and poor service, i found i was often left without reliable internet and would have much preferred a slower speed and stable connection. Overall i'd say if you are considering TalkTalk because you want a reliable fast connection, you should consider spending the extra cash to use BT or Sky. Further to this, the customer service from TalkTalk is appalling, they will do anything to shirt responsibility, and save themselves money wherever possible. Their basic "super routers" are prone to failure as their help forums can testify, however if you want a reliable router, so as to have a stable connection, in their "TalkTalk Hub" they will try and charge you £30 for the privilege. I would wholly recommend anyone to steer clear.
- Location
-
- Location
- Worcester
- Reviewing
- TalkTalk
- Date
- 2016-05-10
- Comments
-
Worst broadband service provider I've ever had. Slow, disconnections, terrible included router, poor customer service.
Also very high hidden charges for calls. Also billed for a plan I never asked for with no refund.
- Location
-
- Location
- Worcester Park
- Reviewing
- TalkTalk
- Date
- 2020-12-31
- Comments
-
Alex just installed our wifi today, he was so lovely and considerate! Couldn’t recommend him as an engineer enough, I hope he gets lots of lovely feedback!
- Location
-
- Location
- Worcester. 33. Wr40nu
- Reviewing
- TalkTalk
- Date
- 2023-07-12
- Comments
-
Never in my life have I been do un happy with a service. Not worked in 5 months and still charging me for it. Try to cancel hundreds of times get put through to technical department then phone gets put on hold for over 30 minutes. Talk talk are thieves take money for a service there unable to provide... shocking do not use this service...
- Location
-
- Location
- worcestershie
- Reviewing
- TalkTalk
- Date
- 2016-04-06
- Comments
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can only logon 3 times out of 10 attempts. Stays on 'loading' forever 3 times out of 10. Often does not 'send' or have to wait several mins. before it does. Often it doesn't work at all. Think I should change my e.mail to yahoo
- Location
-
- Location
- Worcestershire
- Reviewing
- TalkTalk
- Date
- 2014-06-02
- Comments
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A simple task like moving house is turning into a nightmare. I rang Talk TAlk last week and spoke to a very helpful chap. As ther is going to be a month or so gap between leaving one property and moving into another I was advised that my account could be frozen until I was ready to move into my new house and a note would be made on my account explaining this. All I needed to do was ring to give them 24 hours notice to close down the services at my old address and freeze the account. Thats when the fun began. This morning I attempted just that.After speaking to person A and having to explain exactly what I wanted I was transferred to person B and had to g othrough it all again despite there being notes on my file. Person B put me on "hold" while she actioned the request but after 10-15 minutes it donned on me that the line was in fact dead. I re-dialled and had to go through the whole process again with a different person A before being transferred to a different person B. After she spent another 10 minutes asking what Iwanted she then decides to tell me that the system is very busy and can she call me back before 6pm tonight. No she bloody well can't!!!! I am in the office and this should have taken 10 minutes max but I have been passed around for over 45 minutes now. Simple, if I do not receive a call by 4pm(my normal leaving time) I will cancel the DD and walk away. The ycan write all they like , I won't be there. I vote with my feet when I get crap service!!!!
- Location
-
- Location
- Worcestershire
- Reviewing
- TalkTalk
- Date
- 2016-11-02
- Comments
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We've just migrated from BT Infinity and were nervous about our choice given the poor reviews of talk talk and EE whom we were choosing between.
TalkTalk have been excellent.
They delivered everything when they promised. We had a small DNS issue which they have resolved immediately and were available at the end of a phone on the 3 times I called them. Yes its an offshore customer service desk, but they know what theyre talking about and they answer the phone and that's what counts.
We are achieving 38MBPS consistently and this is more than enough for video conferencing, tv and video streaming and all our needs.
Strongly recommend Talk Talk.
- Location
-
- Location
- Worcestershire
- Reviewing
- TalkTalk
- Date
- 2018-05-25
- Comments
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Awful losing tv channels everyday, customer services abroad who all tell you the same thing with nothing getting sorted out, was told I have to be sat in same room for my wireless router to work which means removing a door .... jokers appalling service appalling customer service appalling internet and tv
- Location
-
- Location
- Worcestershire
- Reviewing
- TalkTalk
- Date
- 2022-04-22
- Comments
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Streaming and catch up TV became impossible, buffering at least 4/5 times in 30 minutes. Customer service abysmal, worst I have ever experienced, so bad and difficult I cancelled my contract.
Talktalk have since bombarded me wit emails and a letter offering me better deals!!! Not the issue at all
- Location
-
- Location
- Worcestershire
- Reviewing
- TalkTalk
- Date
- 2014-11-17
- Comments
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I have been with talk talk for many years. Over that time the prices have gone up and the service down. As for customer service - whats that. They don't listen, understand or do anything to sort the problems out. You are lucky to find someone on the other end of the phone who understands or speaks english. If the sevice works it's ok but the tv rarely works and the youview box is so slow you can make a cup of tea while waiting for it to change channels. In short don't go to talk talk unless you want poor service people who don't speak English and fast rising prices for a service that does not work. Bright side the phone works fine to phone them up to complain if you want to be on the phone for hours!
- Location
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- Location
- Worcestershire
- Reviewing
- TalkTalk
- Date
- 2023-07-19
- Comments
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Lying customer service who are terribly trained and don't know anything. Don't go near them. Please choose a different service
- Location
-
- Location
- Worcestershire
- Reviewing
- TalkTalk
- Date
- 2023-05-06
- Comments
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We were contacted by TalkTalk to say we had cancelled our contract to another supplier. It was not true as existing contract runs out 2024. They said the new co had an unusual name. They then talked my husband into renewing a contract for 12 months. He wasnt aware our contract didn't end until 24. He agreed. We had 6 letters saying sorry you are leaving saying we will owe over £120. We then had a letter re new contract. This week they disconnected us! I had emailed saying we didnt need a contract as we had one already. We have rang so many times, a promise to ting us back, putting us through to other depts, being cut off and still no response. Customer service is absolutely appalling. It says chat on line and all you get is the stupid chat bot. Once again sent urgent email. No response. Utterly disgraceful.
- Location
-
- Location
- Worcestershire
- Reviewing
- TalkTalk
- Date
- 2017-04-30
- Comments
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Rubbish Customer services, sent me another box even though being a customer I had one, charged £25 for their error, sent Two bags to send it back which are too small, tried to get me to pack it and pay for postage.
A so called Manager rang me with a lot of Rubbish and did not resolve anything.
Go elsewhere
- Location
-
- Location
- Worcestershire
- Reviewing
- TalkTalk
- Date
- 2016-11-09
- Comments
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Upgraded to fibre broadband 2 weeks ago, so wish I hadn't bothered. Most unreliable internet I have ever had. Almost every day since I upgraded I have had to contact them with continuous issues, upload speed as slow as 1.23 on a speed check. Extremely frustrating! Escalated issues by customer services to open reach where no problems detected. Yet still no constant speed?? Absolute joke wouldn't bother upgrading and I am going to cancel contract and go elsewhere.
- Location
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- Location
- worcs
- Reviewing
- TalkTalk
- Date
- 2017-08-12
- Comments
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If I could leave zero stars for this company I would. They cut off the service for no reason, then couldnt recover the old number which our new provider managed quickly. Their help desk and communications are truly unbelievable. Dont go anywhere near this disorganised mess. Call lines where their employees dont understand and cant speak English. Total disaster
- Location
-
- Location
- WORKSOP
- Reviewing
- TalkTalk
- Date
- 2014-05-21
- Comments
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A long term customer and satisfied with the complete package bb and phone.
- Location
-
- Location
- Worksop
- Reviewing
- TalkTalk
- Date
- 2021-05-05
- Comments
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Wanted to charge 116 exit fee as I was moving house. Our buyers charged 27 by their broadband company how can they justify this difference. Wouldn’t let me speak to a manager then had the nerve to say ask your buyer to pay the exit fee!
- Location
-
- Location
- worksop
- Reviewing
- TalkTalk
- Date
- 2015-09-07
- Comments
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Absolutely appalling. At least 2 or 3 times a day I only get "restricted" access for the broadband which really means not working at all. I wish I had never subscribe to their TV,Broadband and phone package. the TV box has to be reset almost every night or it does not allow me to watch on demand or record, or it's so pixelated that i cannot watch it. My phone line has gone down twice in 2 months. Choosing Talktalk was one of the worst mistakes
- Location
-
- Location
- WORKSOP NOTTS
- Reviewing
- TalkTalk
- Date
- 2016-10-27
- Comments
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I have found TT perfectly OK, apart from the October scam last year (which I spotted straight away) TT has served me well. Price wise can not be beaten, speed for fast fibre is good. Whenever I need customer support (which is rare) always satisfied me. I know TT has had some bad feedback BUT I talk as I find. I have NO connection with TT just a satisfied customer.
- Location
-
- Location
- worthing
- Reviewing
- TalkTalk
- Date
- 2018-12-27
- Location
-
- Location
- worthing
- Reviewing
- TalkTalk
- Date
- 2019-06-04
- Comments
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Shockingly bad. Over paid a monthly payment and having to battle to get it refunded. During the process, it transpired I am also owed a refund from a previous talk talk account from previous years. They sat on it and never notified me. Thats appalling. The actual broadband was rubbish despite being assured it would be ideal for my requirements. I strongly advise NEVER to use this company.
- Location
-
- Location
- Worthing
- Reviewing
- TalkTalk
- Date
- 2015-03-01
- Comments
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When I ordered the broadband, they pestered and pestered me with emails and messages that I should make sure I had the router ready for the engineer to install. When he arrived, he told me he wasn't supposed to install it and I should do it myself.
When I got going, I found that I had only restricted access to the internet. I complained, and they told me that "Kids Safe" was implemented on my account. I'm considerably in excess of 6 years old. They would not remove it, and gave me long instructions as to how I should do this myself, including changing my internet browser if necessary. I'm really hacked off with them.
- Location
-
- Location
- Worthing
- Reviewing
- TalkTalk
- Date
- 2016-02-04
- Comments
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Do not use this company under any circumstances. Like other customers who have left recent reviews, I have been charged £65 which they will not refund as the fault is apparently on my equipment, which is certainly is not. I have tried 3 different routers, 2 different handsets, had a new socket installed and changed all cabling. It cannot be my equipment. Speed is poor, router is second-rate. All the issues (strange router behaviour, outages, odd 'data' noise on the landline) that appeared last October are still there now. Also they tied me in to an 18 month contract and upped the price after doing so. I can't afford to pay 6 months rent in cancellation fees, so I am taking this further. I have already spent hours on the phone, and still have dodgy behaviour on the router (it has a red light, but activating my smart phone *sometimes* triggers the broadband connection), I still have the weird noise on the line, I have taken time off work for engineer visits, and nothing has changed. AVOID AT ALL COSTS
- Location
-
- Location
- worthing
- Reviewing
- TalkTalk
- Date
- 2018-03-07
- Comments
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Talk Talk is the worst provider of Broadband. Customer service is abysmal. Nowhere near promised speeds. Never believe anything they say. Go nowhere near them.
- Location
-
- Location
- Worthing
- Reviewing
- TalkTalk
- Date
- 2018-03-07
- Comments
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I have been penalised for paying early! They refuse to lift the bar on the account despite payment received. They will not offer any compensation for loss of earnings and inconvenience. Customer Services is the worst I have encountered. Too many departments. I have spent many hours being passed from one to another with no resolution.
- Location
-
- Location
- Worthing
- Reviewing
- TalkTalk
- Date
- 2019-05-24
- Comments
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I had joined talk talk, they gave me a installation date, which the failed to come, phoned them, and they apparently didnt have any record of me on the system, then magically founf us, they gave us another date that they were coming, which they did.
Broadband was working fine for 3 weeks, then talktalk cancelled our order, and cut us off.
Phoned talk talk several times, they they didnt know why we had been cut off of our broadband, but amitted it was there fault.
After conversations with talk talk they have said they can only re-connect us in 2 and half weeks.
As this wasn't good enough, i spoke with the CEO, who also wasn't helpful, i had explained that my wife works from home, and as its talk talk fault i had bern cut off, i want compensating, she said it wasn't her problem that my wife works from home, and the only date to reconnect is 2 and half weeks, with a £15 credit.
I told the CEO that it wasn't good enough.
I have now left talk talk, what an appalling company,and an appalling CEO.
Virgin media have great deals on and have decided to go with them.
Also i have reported them to watch dog.
- Location
-
- Location
- Worthing
- Reviewing
- TalkTalk
- Date
- 2018-05-01
- Comments
-
Terrible, how on earth can they claim to be Britain's favourite choice!!! Terrible connection speeds, always dropping out, customer services are about as useful as a chocolate tea pot. We had problems from day one, and despite jobs being logged to try and fix TV/broadband with a service engineer, no-one ever showed up and the jobs were closed as completed. I gave then 2 weeks to fix the issues, they did not and I cancelled my contract. I had to fight to get them to waive the cancellation fee, which they eventually did. DO NOT USE!!!!!
- Location
-
- Location
- Worthing
- Reviewing
- TalkTalk
- Date
- 2017-06-27
- Comments
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Without a doubt the worst service I have ever experienced.
Staff are rude, they constantly hang up and generally don't care about the appalling service. I had one guy start laughing before he hung up the call.
I have spent well over 10 hours trying to resolve an issue with their broadband (currently getting 0.06 download speed)
Avoid Talk-talk at all costs!!!
- Location
-
- Location
- Worthing
- Reviewing
- TalkTalk
- Date
- 2016-09-28
- Comments
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We've had our phone with TalkTalk for some years and it's been OK, however, in July we upgraded to phone and broadband, it's now nearly October and still we wait! We get a "progress" report every few days which always ends with "we'll call you again with an update" Oh, and another thing, we can't receive phone calls anymore, I explain this but I may as well be speaking Esperanto for the good it does. "You'll go live on 14 September" they say, which year would that be I ask! We need a decorator now to repair the wall that's been damaged by my head banging. If only I'd known.... hindsight and all that!
- Location
-
- Location
- Wray
- Reviewing
- TalkTalk
- Date
- 2015-08-05
- Comments
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OK if nothing goes wrong
Now it has it is hopeless
I've had no service or barely 2mb since 17th July. Talk Talk blame BT, BT blame Talk Talk
I've switched to BT fibre as good offer now , as they are phone provider, there can be no doubt who is responsible
- Location
-
- Location
- Wraysbury
- Reviewing
- TalkTalk
- Date
- 2023-11-08
- Comments
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As a customer for many years, I can’t really express how poor the broadband reliability is and has been. It’s simply atrocious. I actually don’t think the problem is with Talk Talk. I believe it’s the phone line to the house. After changing routers three times and running through fault finding procedures at least four times, Talk Talk always tell me there is no problem. The speed regularly drops to sub 2Mb and drops out completely once an hour at the moment. It can recover temporarily but the problem always comes back. I remember the Outreach engineer, who was up a nearby telephone pole making repairs, telling me he was surprised we ever got any broadband service at all (due to the condition of the lines). So what should we do ? Talk Talk take no responsibility. Outreach says contact Talk Talk. What a great system we have created in the UK. Would changing service providers fix anything ? Now fibre is in the area. Time to upgrade. But not with Talk Talk.
- Location
-
- Location
- Wrexham
- Reviewing
- TalkTalk
- Date
- 2017-01-18
- Comments
-
Talktalk is absolute rubbish, worst provider i have been with. To start they were perfectly fine, but for the last year they have gone. Poor broadband speeds made me upgrade to fibre for the extra 10 pound.. 54mbps download, yes please! Sadly i went from 18/20mbps from normal to 4/8mbps on fibre. And that's the times it's working, most of the day the service is really bad with 1.0/1.2mbps speeds, im having to turn the router off and on to try boot the internet back up just to get it to do anything. When it comes to using your mobile data to go online because it's faster than your internet shows there is something wrong. Last couple of months they have been going down everyday, some days having no internet for a few days. Customer service is a joke also, i now refuse to phone. Past to different people on the phone, i seem to spent the first hour repeating the same problem to different workers, to the point im fed up of saying the same thing. I will be so glad when my contract is up, lets get some better internet for once.
So far i feel im wasting my money, i should of opened my window and thrown it out. Least then i could of seen where it went.
But don't worry employers of talktalk, sainsburys take on anybody so you wont be out of a job for long. Because the way talktalk is going, they'll be out of it soon
Anybody looking for a internet provider, stay clear of talktalk, because you will regret it.
( So far ive tried 4 times to sumit this post, but due to the fast speed of talktalk i just get a white page with an error, haha.. Service is to fast for the internet to catch up )
- Location
-
- Location
- Wrexham
- Reviewing
- TalkTalk
- Date
- 2015-04-12
- Comments
-
First when I bought talktalk it seemed ok but after a year of time with them it seemed like they were disconnecting us from the internet because they always kept saying are setting have been changed which obviously ment they were changing the setting. Then after several calls they told us they are going to send an engineer... when the engineer checked everything he said there is no fault so they made us pay £60 for the engineer and the was still appearing... DO NOT EVEN CONSIDER BUYING TALKTALK!!!!
- Location
-
- Location
- Wrexham
- Reviewing
- TalkTalk
- Date
- 2022-11-29
- Comments
-
Promise the earth, deliver little. I was supposed to get a new modem when I renewed my contract, several conversations later I am still waiting. The old one has packed up so no internet. Time to buy myself out of my contract. If you have any sense you will stay away.
It will cost me £210 to buy myself out of the contract but worth every penny. My son plays his Xbox online but the broadband drops regularly; it's not stable. He has ADHD and has wrecked his room due his frustration with the service.
- Location
-
- Location
- WREXHAM
- Reviewing
- TalkTalk
- Date
- 2017-02-06
- Location
-
- Location
- Wrexham
- Reviewing
- TalkTalk
- Date
- 2017-03-19
- Comments
-
In the last 12 months I have received dreadful broadband speed plus losing connection many many times. I have had numerous visits from talk talk and open reach and have been overcharged on three separate occasions. I have spent hours on the telephone trying to get a service that I was promised in their literature.
- Location
-
- Location
- Wrexham
- Reviewing
- TalkTalk
- Date
- 2019-03-02
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.