2,278 Customer Reviews over 228 pages
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2022-12-19
- Comments
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Sky broadband made 2 appointments with me that we both missed without a call or text to apologise, costing me hundreds due to waiting in and time off work due to a fault on there broadband service.
This has now been going on for 2 weeks. No calls at all from sky for the past 2 weeks to give updates despite me having to call multiple times a day. Partner works from home which has caused massive issues.
Communication with Sky is so poor and I believe they have broken GDPR laws as they refuse to accept they sent appointment by text but the text sent knew I was with Sky the time and date of the appointment if they didn't send it the information must have been passed on by them.
Unhappy is an understatement.
- Location
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- Location
- Nuneaton
- Reviewing
- Sky
- Date
- 2022-12-17
- Comments
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Dont use sky fibre worst customer service ever. Had an open reach engineer Install over a week ago and still no broadband get palmed off between and sky and open reach constantly the middle man they cannot supply broadband so I do not get why they say they can I'm going back to Virgin who can provide broadband
- Location
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- Location
- Wokingham
- Reviewing
- Sky
- Date
- 2022-12-14
- Comments
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Paying for 59MBPS, receiving 4MBPS... Scamming and unreliable. Reached out and was told to change brand. How can we be paying for 59MBPS and not even get 10% of the promised speed???
- Location
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- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2022-12-11
- Comments
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512 full fibre buffering very poor WiFi even with booster great upload consistent but download very poor not worth the money will not be renewing
- Location
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- Location
- Sunbury on Thames
- Reviewing
- Sky
- Date
- 2022-12-10
- Location
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- Location
- Carlisle Cumbria
- Reviewing
- Sky
- Date
- 2022-12-10
- Comments
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I’ve been with sky since 6/12/2022 I should of been on up n running with my sky broadband internet n tv my internet as never worked since they put it on can’t get my tv to work properly because it as to be paired up with the internet I’ve tried ringing them u just get a silly answer message telling you to do this to do that n it still doesn’t work I’m going to wait till this Monday 12/12/2022 n if it isn’t working then I’ll go with some one else
- Location
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- Location
- Cirencester
- Reviewing
- Sky
- Date
- 2022-12-05
- Comments
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Had no wifi now for over a week and I am told by customer service that it will be another 3 days. meanwhile I am spending a fortune on data for my phone to use it as a hotspot. Truly useless - though they will blame Open Reach as always.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2022-11-20
- Comments
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Very rubbish, I would give it <1 If I could. It is a absolute scam! Rip off! Jailtime! Bad quality for a ridiculously high price not worth a single penny.
- Location
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2022-11-16
- Comments
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Oversubscribed, unreliable, unhelpful and useless broadband provider.
- Location
-
- Location
- Worc's
- Reviewing
- Sky
- Date
- 2022-11-15
- Comments
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Like so many on here that have been ripped off by Sky, I thought I'd add my story and review this tin-pot outfit.
No-end of drop outs once they put me on their 'superfast fibre' superfast my arse it is. I was first on 59 mb package and lucky if I had 36 to 40 and that was on a CAT 6 direct to the router. I called their, well, what they have they nerve to call 'customer service' and they were useless! This was over a period of 8 months of no-end of drop outs and poor speeds. In the end I took my complaint to CISAS and I would everyone who has an issue with Sky, TAKE THEM TO CISAS, they were very good indeed, backed my claim for compensation and I was now dealing with dedicated Sky complaints dept. Oh yes, their services are that crap they actually have a dedicated dept to deal with their shoddy service.
I'm currently trying to get the media and BBC's Rip off Britain involved as now they have upgraded me as I wanted to leave them. They put me on 152 Mb fibre to which I average 62Mb on wi fi and 79 to 82Mb on a CAT 6 direct to the router, it's utterly rubbish! To get anywhere near 152 Mb you'd need to be on 500 Mb. With SKY you never get what they charge you for. if you want a 60 Mb fibre package you need to sign up for the 152 Mb to get close.
Whatever you do, don't bother dealing with the Derby 1 centre, what a bunch of clowns they are there; absolute idiots! When I asked Sharma to put me through to her line manager she went away, came back and said the manager does not want to speak with you. The call was recorded so, go on Sky, I dare you, put that conversation online for everyone to hear the conversation and how your operatives lie and conduct themselves.
We have all seen the advert for EE broadband where the machine shaves a guy using a blade on their fibre network to shave a guy on the mountain. You've also seen the one where they land a plane from someone's lounge with a 100 devices connected. Trust me, you'd never want an open blade or ever want to be on a plane using Sky's fibre broadband, OMG what a joke. You'd either get your throat cut, or the plane would nose dive!
I'm about to file another complaint with CISAS and this time I'm done with these cowboys. I shall get my credits that I'm due and NEVER-EVER use Sky ever again!
How these cowboys can operate in the UK and rip people off like this, it's just a joke!
Sky is old hat now, their technology is draconian, there are much better companies. If you can get it, go with Hyperoptic or Gigaoptic they have over 15,000 5 star reviews.
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- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.