1,017 Customer Reviews over 26 pages
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- Location
- Reviewing
- Origin
- Date
- 2023-12-25
- Comments
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Frankly, poor in every aspect.
They don't give automatic compensation in line with Ofcom's guidelines, so why would you go with a company that behaves like that?
Poor speed of less than 10Mbps, drops out too often and takes a week before anyone fixes it.
- Location
-
- Location
- Stourbridge
- Reviewing
- Origin
- Date
- 2017-04-26
- Comments
-
Been without internet access for over 2 weeks now, nobody to assist and ignoring e-mails, AVOID and go elsewhere for your internet!
- Location
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- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2017-09-09
- Comments
-
Absolute scammers! Do not be fooled by their cheap prices as they'll find every little single way to add more to your bill. In the end it'll work out costing you more than some of the bigger broadband providers. They charged my card without me ever agreeing to the extra payments each month and when I tried to ask for a refund they'll point to the small prints on the website, which I can not find. Terrible customer service as well, takes about 40 mins to get through to a very rude woman on the phone telling me there's nothing she can do for me. Speed wise it's not fast enough to load a single YouTube video and good luck trying to watch a movie without it pausing every two minutes. Not to mention that the internet keeps disconnecting 3 times a day.
Avoid avoid!
- Location
-
- Location
- Aberdeen
- Reviewing
- Origin
- Date
- 2020-03-13
- Comments
-
Literlly the worst company! 3 times they took money out my bank for other people's Bill's. Leaving me short this last time I found out I've iver paid them by more than 200! The broadband is **** aswell! Left me with no money to pay rent or for my kids birthday! Told me there was nothing they could do! GO ELSE WHERE!!!!
- Location
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- Location
- Greenock
- Reviewing
- Origin
- Date
- 2019-07-25
- Comments
-
Never even switched but got a call out the blue saying they hard i was looking at broadband and asked if i could get a call back the next day between 14:00 and 14:30 which never happened and when i called up and explained i did not wish to switch and why, also asking to be taken off their call list, 10 mins after that call i recieved yet another call from them and yet again told them to take me off their call list, after that yet again i recieved another call which resulted in me being laughed at down the phone and hung up on, i called up their service and said not to call me again will wait and see if that actually does happen...
- Location
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- Location
- Southend-on-Sea
- Reviewing
- Origin
- Date
- 2023-10-06
- Comments
-
They are an absolute rubbish broadband service. They never contact you back when they say they will contact you back. They still have not cut my telephone line off. That's meant to be cut off. Please do not use this company as they are absolute rubbish.
- Location
-
- Location
- Wiltshire
- Reviewing
- Origin
- Date
- 2017-09-09
- Comments
-
I have had problems with Origin Broadband from Nov 2016.
Took 1 month to get the broadband working. Numerous calls but always the same answer 'waiting for open-reach update'.
Escalated to managers but still no joy. The company never phones back and you never receive feedback. I have never received a contract from this company either.
Currently I am experiencing very slow speed and unstable speeds. 0.36mb to max 1.72mb download speed. Fault was found on the line and open-reach contacted me to advise it was fixed, told open-reach that speed was bad and was advised to raise with Origin. First report to Origin was 3 months ago, still not fixed. In the middle of this (July) I got a random phone call to say my payment from January was not made. (I pay by DD so do not know how January was not taken), Requested the call to be followed with an email (to make sure it was not a spam call) email never received. I assumed the call was spam but line speed reduced drastically. Calling Origin they advised my line was throttled due to outstanding balance, said I had requested an email but was told it was my problem not theirs. I have called again today to ask what is happening with my unstable line, 45 minute wait to get through to 1st line, was then told I would be put through to second line support, asked how long this would take was advised10 minutes, told the second line support that what I was told last time. He told me he could see the queue and it was only 10 minutes. minutes later I hung up.
I would advise anybody do not touch this company. The staff they have try there best but are not at all good. Many of the staff are quite rude. The company never calls you back.
I must have made in excess of 35 calls to origin since I went with them Nov 2016
, many I have given up on as I have better things to do than to wait 1.5hrs on a phone.I am just waiting for my contract to finish(which I was advised over the phone was 8th Nov as I have never had a contract I will have to take their word for it) I will never ever have any dealings with this company once my contract ends and encourage anybody who is thinking of going with them to pay extra and go elsewhere. A terrible terrible company
Emailed forum@origin-broadband.co.uk after complaint on trustpilot, still waiting.
I have an outstanding ticket with origin raised 27/07/2017 where my speeds are between 0.3 upload and 0.07 download.
I have sent the proof that I am getting errored seconds,
Want to leave but origin want 340 pound for the privilege of no service
Please avoid this company, time the ombudsman got involved, this company is a joke
- Location
-
- Location
- Wakefield
- Reviewing
- Origin
- Date
- 2019-01-13
- Comments
-
If i could give minus stars i would, put up with Origin for the entirety of my 18 month contract. Took it up through a cashback website and to start, never received the cashback. As soon as broadband set up, they mixed my details with another customer account which stopped me being able to log onto broadband, once remedied (after many calls to customer services with minimum 45 mins before anyone answered), constant WIFI dropping, very slow speeds (and this was meant to be quicker than my previous provider, paying £10 more than before for the privalage! Received an estimated final estimate for £60 when i'd gone through my bank statements, I had actually paid for 18 months service and i'm leaving a month early. Contacted customer services to explain to them to sort their billing out.. Girl didn't sound like she knew what she was doing, told me the account will be updated to show i owed nothing, then get a final payment due letter to say i now owe £35! Cancelled direct debit, router sent packing. Calling customer services again. Honestly AVOID LIKE THE PLAGUE!
- Location
-
- Location
- Ringwood
- Reviewing
- Origin
- Date
- 2017-10-20
- Comments
-
Utter rubbish from the day I signed up. What should have been a 10 day broadband switch ended up being 4 weeks. Ultimately paid a month up front for no service.
Modem didn't arrive for the 1st week.
Since June I've had intermittent connection with speeds of no more than 20mbps rather than the 79 I'm paying for.
Umpteen calls to the tech team have resulted in hours waiting on hold and no contact.
Emails and calls of complaint have been ignored and I've waited 3 days for a BT engineer to check my line. Was told there was no fault found so back to square one!
I've now been sent a replacement router that doesn't work as it's conflicting with the new hardware. Once again I've been on hold for the tech team for over 2 hours......
- Location
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- Location
- Hythe
- Reviewing
- Origin
- Date
- 2017-12-20
- Comments
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Do not go with them. Seriously don't go with them. They have completely screwed up the transition from BT. We have been left over Christmas and New Year without a phone or broadband. We are going to have to have a new line to correct the issues!
Seriously don't!!
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2019-12-17
- Comments
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There's nothing I can say that hasn't already been said in previous reviews, avoid this company at all costs! I was a customer for several years and they seemed to get worse every year. Slow speeds, regular dropouts and poor customer service.
Customer service is no longer 24/7 and waits of between 45 and 60 minutes on the phone are normal. They seem to have no way to escalate technical problems, and just fob you off, asking you to reset your router etc. I ended up paying over £100 in early termination fees to get away from them. When I left, the day my connection switched to BT my speeds jumped from 0.5Mbps to 37Mbps, so the issue with my speeds was obviously to do with their poor network.
After I left they also removed my negative review from Trustpilot stating that I wasn't a genuine customer. So take star ratings on other review websites with a big pinch of salt!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-26
- Comments
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Update on my previous review from several months ago:
My situation did not improve with Origin. You have 8 weeks from when you first reported a problem to them for them to fix it. If they do not fix it by the time the 8 weeks is up, you can report them to the Ombudsman.
I ended up counting down the days until the 8 weeks was up and finally the day came when I could report them to the Ombudsman. I did and two weeks later I had ALL of the money back that I had paid them and was out of my contract.
ANYONE HAVING PROBLEMS WITH ORIGIN - I URGE YOU TO REPORT THEM TO THE OMBUDSMAN. YOU MAY BE ABLE TO GET OUT OF YOUR CONTRACT AND BE REIMBURSED.
I now have a fiber connection with Hyperoptic who have incredible customer service, contactability and reliability. Much happier now, no stress, and I can put the Origin broadband saga behind me at last.
- Location
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- Location
- st albans
- Reviewing
- Origin
- Date
- 2017-11-13
- Comments
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Been with them since June 2017, paid upfront for 12 months.
service keeps slowing down regularly or keeps cutting out completely.
C.S is a waste of time, can't even get through at times after holding on for over 45 mins.
twice after complaining i have been told they would phone back but never do.
ADVOID
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2024-01-24
- Comments
-
AVOID THIS COMPANY
I informed Origin in November 23 that my mother (their customer) had died. They continue to send me bills, the latest received on the day of her funeral. I have sent 2 complaints (Nov & Dec) to email address provided on their website; absolutely no response. Have rung them numerous times to discuss and when I explain to their "service" representative the reason for the call I am cut off every time; are they deliberately hanging up???
So they don't answer complaints and won't talk to you on the phone.
Undoubtedly the worst company I have ever encountered.
- Location
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- Location
- West Yorkshire
- Reviewing
- Origin
- Date
- 2017-02-22
- Comments
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Opened up 2 accounts on the same day 23/01/2017 for 2 properties. Then we cancelled one of them on the same day as we have decided to landline free in one property.Telephoned the same day to cancel only for wrong one to be cancelled - we found this out 7 days later. 3 weeks after our connection date still without internet. Found out today the wrong one is still connected. No refund of the cancelled contract and unable to get through on the phone. Webchat no use as i keep getting told a manager will contact me - they don't. No replies from provisioning. Don't care how cheap a service is, if there is no customer service then it is a waste of money. Going to cancel everything with them and go elsewhere....
- Location
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- Location
- Sunderland
- Reviewing
- Origin
- Date
- 2017-11-03
- Comments
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Saw ORIGIN plugged on Martin Lewis Money Saving Expert site so figured it must have been researched first so in blind faith I took out a contract. BIG MISTAKE. This company should be closed down and featured on RIP OFF BRITAIN for reasons too numerous to mention. Cant wait for the contract to end as no matter how many times you ring customer services they DO NOT carry out their promises to resolve your queries. Come on Ofcom please investigate!!!
- Location
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- Location
- Anglesey
- Reviewing
- Origin
- Date
- 2018-12-03
- Comments
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Avoid. Guilty of breech of consumer trading law: "False Free Avertising".
They advertise the router as included and "totally free of charge"... yet you will get stung with the follwing when you leave after your term completes.
Origin policies page :
"However our relationship comes to an end, we will need our modem/router back. So you will be required to return our modem/router to us within 14 days after termination/cancellation.
If you do not return our modem/router to us we will invoice you for each piece of equipment in the amount of £40.00 (including VAT). The modem/router will then become yours."
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2016-12-27
- Comments
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I joined Origin on 07/12/16 and paid a year in advance including one year anytime calls.
I paid a total of £232.49. My contract ends with my current provider in 3 days.
Origin have not been in contact with my current provider so I will have to continue paying my current provider.
I contacted Origin on the 21/12/16 to find out what was happening and why I had heard nothing. They said they would look into it. Again nothing happened and no contact from Origin. I have today spoke to a chap at Origin who although very polite and apologetic was unable to tell me why nothing has been done or why my current provider has not been contacted or why the woman I spoke to on the 21/12/16 has done nothing to rectify the situation.
Origin have not contacted me at all since they emailed a receipt for the £232.49 three weeks ago.
I will keep you updated. Although I will probably demand a full refund within the next week as this company in my opinion is unprofessional and is quick to take money only.
- Location
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- Location
- Mitcham
- Reviewing
- Origin
- Date
- 2017-03-02
- Comments
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Ordered this broadband on 13th February. Today I write this on 2nd March and still have not been bee provided with an installation date. Have called on x4 occasions, been on hold for 20 minutes each time to just be fobbed off and told they will escalate my complaint...but I never hear anything. Have emailed x5 times and have received x2 responses back days after my original email. Have registered a complaint which has never been acknowledged ad have now requested a refund on x2 occasions because they have taken my money without providing me with a service. Yet to receive my refund or even a apology for the timescales they have not adhered to or their absolutely AWFUL customer service!
- Location
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- Location
- yorkshire
- Reviewing
- Origin
- Date
- 2017-11-17
- Comments
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Signed up a few months back, as I had recently moved into my own place. I went for the 75MBP/s download top limit, and 32MBP/s upload. Everything was great for the first few weeks, and then they came to do some work in my area on the lines. Suddenly 1MBP/s if that, on a daily basis it would disconnect for hours on end - and if it did reconnect it would be on 100KBP/s which takes around 5-10 minutes to open any web page no chance of watching any videos or whatnot.
So I ring up and tell them of my issues, the first time I called they answered within 5 minutes and told me some work was done so they will send someone out to check the line for me. Well no one ever came out, nothing changed. The second time I rang they went through a router diagnostic and reset with me and that kind of worked, got me up to around 6MBP/s for about 2 days. Then it went back down to 100KBP/s.
I rang a third time, waiting about 20 minutes for someone to answer - She told me that she was passing me off to stage 2 as it was more than she was capable of helping with. I waiting an hour with no answer before hanging up.
Over the past 3 weeks I've rung twice a day to try get through to someone, waiting between 30 minutes to an hour for someone to answer and no one ever does. Perhaps new customers take priority?
Today I managed to get through to someone to cancel my contract as they aren't holding up their end of it legally - but they told me it was a technical issue and never cancel my contract, they keep passing me to technical without doing anything I ask them to.
To anyone thinking about taking a chance because it seems cheap for what you get, DON'T!!!
It's a scam, once they draw you in you can't seem to leave. You are waiting far too long for someone to answer the damn phone, and even then they will probably pass you onto someone else and you are waiting another hour or more.
Not worth the money, not worth your time, not worth your custom. Avoid this provider as they clearly are not professionals.
- Location
-
- Location
- Harrow
- Reviewing
- Origin
- Date
- 2018-05-01
- Comments
-
Without a shadow of doubt, this is the worst broadband supplier of ALL time. Broadband speed? Don't make me laugh. Reliability - dropped out several times a week. End of contract have to send back their router. They signed for on 16 April and on 1 May I'm still being chased for payment for non return of router. This lot couldn't run a bath let alone a business. If it was possible to take stars away I would. AVOID AT ALL COSTS. You'll waste years of your life waiting for them to answer the phone
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2022-03-03
- Comments
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Please even you are my worst enemy, I will advise you to avoid this network, pls pls pls pls pls. I signed for the 2 contracts and at the end of the contract they upgraded me early but I cancelled the upgrade with 14 days and took Plusnet. I was told that I won't pay anything cos my contract ended in Dec 2021. Instead of stopping my service they continue to charge and by March 2022 they have charged me about £500 they insisted I must pay or they send my name to the de3bit collector and put default of my credit rating to destroy my life. If you love your life pls avoid and avoid to avoid heart attacks and live longer
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2022-09-06
- Comments
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This company were absolutely useless. Never had internet access and they expected me to fix it. Spent hours on chat changing lots of things and still would not have internet access. I gave them time to try to sort this out and then cancelled just after the cooling off period because I thought they would fix it. They then took over £350 out of my bank account. I have been unsuccessful getting this back. Avoid this company
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2017-09-09
- Comments
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Poor all round. Spent hours on phone on hold. Really slow broadband. I wish I had never heard of this company.
- Location
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- Location
- Oxford
- Reviewing
- Origin
- Date
- 2018-01-04
- Comments
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Worst experience ever. Broadband cuts out on a daily basis. Have been complaining about it for the past six months, they have now stopped replying to the complaint. The best thing is you cant cancel whilst a complaint is ongoing, so by not replying they manage to block us from leaving!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-04-16
- Comments
-
Origin Broadband really deserves a negative amount of stars.
Setting it up took forever. Of course, you pay extra for it and already pay for the broadband even though it is not yet working.
The internet speed is really poor and if you restart the router it takes at least half an hour until the internet works again.
They are a paperless company, which I at first thought was a good thing. But for origin that just means that you don't get any written confirmation regarding your order (or termination) at all. Their costumer portal is a joke.
They terminated my service a week early. Unnecessary to say that they were not competent enough to correct the mistake.
The only thing they were good with was the billing. They usually charged me two months in advance.
- Location
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- Location
- Milford Haven
- Reviewing
- Origin
- Date
- 2018-10-18
- Comments
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I have given them 1 stars because I cant give zero.
My internet connection has been terrible from day one, I complained to the company, but these complaints were closed by Origin without my agreement. I work aborad and cannot take telephone call when I am away, this is the only way origin will communicate with you, they will never put anything in an email.
Now 18 months down the line they say I owe them over £100 going back to last year. I have not heard anything about this prior to this. I have been abroad work and because I have not paid this outstanding amount they have cut my broadband off within 30 days of informing me I owe this money. My bills have always been paid ontime by direct debit.
Technical support is now only available during working hours and when you do call you end up on hold for at least 30 minutes.When you do manage to speak to someone they speak over the top of you, they do not listen to what you are saying, everything is very scripted.
Whatever you do keep away from Origin Broadband the connect is so intermittant and the customer service a complete joke. These are without doubt the worst company I have every dealt with.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-07
- Comments
-
Worst experience ever! 3 weeks ago I sign up with these guys, still dont have internet in the flat. If you call the costumer service prepare yourself to wait 40 min in line before someone talks to you no matter if it's 7am or 11pm. They are busy alright, because this doesent worth a penny. Had an engineer booked to fix the flat one day that just didn't show up, apparently no one from the costumer service proceded with the booking. Stay away from them, spend a couple of pounds more and go somewhere else!
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2017-09-09
- Comments
-
Poor all round. Spent hours on phone on hold. Really slow broadband. I wish I had never heard of this company.
- Location
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- Location
- UK
- Reviewing
- Origin
- Date
- 2018-12-26
- Comments
-
Want give me my money back even thought I cancelled one day after signing up. Do not use this company. Decided to cancel due to press coverage of them being in trouble (financially) - no refusing to give me my sign up deposit back. Seriously do not consider these.
- Location
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- Location
- Skelmersdale
- Reviewing
- Origin
- Date
- 2017-03-07
- Comments
-
Massacre!! I still waiting for my broadband 9 days!! still I do not have it. How long have to wait?? You wrote this will be 4 days!!
- Location
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- Location
- Carmarthenshire
- Reviewing
- Origin
- Date
- 2017-04-07
- Comments
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I've no idea how this organisation has had any favourable Reviews. I have found them incredibly hard to contact via either email or phone, unreliable to the point of dishonesty, and totally unprofessional in their communications. Having promised a broadband service and taken my money for 3 months,when it became apparent that no service was possible they quickly abandoned me, promising a 'full refund', they have given only one months rental back, and have refused to respond to my further communications. To be avoided like the plague!
- Location
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- Location
- liverpool
- Reviewing
- Origin
- Date
- 2018-02-19
- Comments
-
my advice STAY WELL CLEAR worst internet provider ive ever used problems from day 1 slowest connection speeds ever experienced average waiting time for a call to be answered is roughly 30 minutes to then be past around various ppl one call took 2an half hours for the phone to them be hung up the attitude of the staff is diabolical rude an no help at all cheap company for a reason as they know you will terminate the contract and charge you a massive fee to end the contract or try to sell you a better product upon telling them i was goin with another well known company they started slandering that company not very good in my eyes stay clear of them useless company
- Location
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- Location
- Cambridge
- Reviewing
- Origin
- Date
- 2018-05-24
- Comments
-
I would give this no stars if possible. The company were slow, unhelpful on the phone and had terrible queues. The service they ended up providing was so slow (0.2MB) that it was almost unusable. After a month of trying to get released, they finally let me out of my contract, and then had the cheek to continue sending me bills. Don't be fooled by the friendly call centre staff, they will do absolutely nothing to sort your problem. Cheap but rubbish.
- Location
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- Location
- Yorkshire
- Reviewing
- Origin
- Date
- 2018-09-25
- Comments
-
There is a social media page dedicated to the poor customer service of this ridiculous company.
I honestly don't know how they get away with changing things/ making things up as they go along.
They don't even tell you that you need to return the router.
They they throw more obstacles in the way to stop you ever getting your refund.
SERIOUSLY AVOID, HUGE HEADACHE.
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2021-06-27
- Comments
-
Absolutely horrific.
Paid upfront with origin BIG MISTAKE wish I had read the reviews first. WiFi never ever works it’s practically none existent. Customer service is absolutely shocking also. Please do not waste your time and money on this company.
- Location
-
- Location
- NORWICH
- Reviewing
- Origin
- Date
- 2017-08-26
- Comments
-
Writing this using my mobile 3g as hotspot! Interrupted service with poor customer service, unable to leave the contract 30-40 min on hold everytime I speak to them. DO NOT USE
- Location
-
- Location
- Yorkshire
- Reviewing
- Origin
- Date
- 2018-06-07
- Comments
-
Appalling service from start to finish. Poor internet signal, terrible customer service, incorrect billing and now they want £40 for a router that didn't work, having failed to provide details of how to return it. AVOID.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2019-11-08
- Comments
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Please don't go with people after two days can't get broadband bad service at customer service and then leave you on the phone for twenty five minutes really bad broadband service
Remember you only get what you pay for
- Location
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- Location
- ROMFORD (UK)
- Reviewing
- Origin
- Date
- 2017-07-11
- Comments
-
Between the broadband which is not working and the impossibility to get through customer service (1.30 minutes wait on the phone), this company collect the bad points. To be avoided at all cost!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.