699 Customer Reviews over 18 pages
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-02-26
- Comments
-
NOW is staffed by completely incompetent people, I've been trying to take over/open a new account as my housemate has moved out, and every person I've spoken to says a different thing. I've wasted hours on the phone to these unprofessional clowns. It should be simple and straightforward but they can't be bothered to train their employees and seem to think people have nothing better to do than waste hours on the phone to them. The most painful unprofessional experience with a service provider.
- Location
-
- Location
- Pimlico
- Reviewing
- NOW Broadband
- Date
- 2022-07-07
- Comments
-
If I could give negative star, I will
For 3 days I haven got my broadband set up and I called, calls are cut off
I wish I could have other choices
- Location
-
- Location
- Hornsea
- Reviewing
- NOW Broadband
- Date
- 2019-08-10
- Comments
-
Absolutely useless, had to cancel before it even got set up. Engineer never turned up when they were supposed to. Customer service is just terrible.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-08-10
- Comments
-
WiFi is absolutely terrible, service even worse, keeps dropping out every few mins , really useless at trying to get it fixed, don’t go with this service it’s just not worth the hassle
***** DO NOT USE ********
- Location
-
- Location
- HOUNSLOW
- Reviewing
- NOW Broadband
- Date
- 2021-07-30
- Comments
-
Worse Service provider..... One month it take for the engineer to install the internet....
- Location
-
- Location
- Worthing
- Reviewing
- NOW Broadband
- Date
- 2019-10-03
- Comments
-
This was quite frankly the worst customer service I have ever experienced.
I signed up in August. It is now October and I still haven't everything sorted. After 2 engineer visits and countless phonecalls my account was cancelled without consultation.
Avoid at all costs.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-09-20
- Comments
-
I became a member of NowTV in August and looked forward to having my internet done at my new place in September. I reserved an engineer with them to do the set-up on the 14th which is 2 weeks after I moved in, there has no other available slot earlier than that. and end up nobody showed up.
I called NowTV to see if there has any problem, and turned out they said they got informed that Openreach has rejected the installation so they cannot proceed further. They have also mentioned that they will chase up Openreach and will give me a call back the next day, which never happened.
It is very poor for a company to not let the customer know that the broadband request didn't go through. The reason for it is the staff have inputted the wrong details, instead of a new line activation, it should be a line takeover.
So it turns out they have let the engineer on the day of the appointment know and they never turned up and failed to let the customer know about the situation.
Very poor customer service raised the case to the complaints team, got a half-hearted apology, along with a one-month credit, which again, would need to wait for 2 weeks to see if the order will actually go live or if it even worked, asked for it to get speed up, as we are now a month in and still no broadband!
We found a better deal using topcashback, but it is for new customers only, have asked if they could transfer the 1month credit....
- Location
-
- Location
- Brightlingsea
- Reviewing
- NOW Broadband
- Date
- 2023-12-05
- Comments
-
Terrible Speed. Terrible customer service. I was given instructions to try and test several channels on my router which would take over 3 hours to complete. Can't do this though because the site won't recognise my login details. Awful company . AVOID!
- Location
-
- Location
- manchester
- Reviewing
- NOW Broadband
- Date
- 2020-08-21
- Comments
-
I have used Now TV for broadband for just under a year now, issues with the connection. failed engineers.... months without speed... its that bad we cant even watch a film with nothing else connected it just buffers... been emailing for months still not sorted.... rubbish company.... offered £15 compensation for months where i had no broadband and was paying £18 a month.... going to take it further now as they are very unhelpful and take over a week or 2 weeks to reply
- Location
-
- Location
- Tunbridge Wells
- Reviewing
- NOW Broadband
- Date
- 2022-10-04
- Comments
-
Hi, Now broadband is the worst ever experience i have had since 2008 in UK, their response is pretty poor and bad, they don't provide service connection on time, even after rescheduling the connection doesn't work. if you call customer care they are saying we will test and takes 72 hours and then if we find a fault then will arrange engineer, that could take another 1 week. this very very bad service. and no option of expediting the problem. no escalation mechanism.. poorest service probably I ever imagined in this digital world. god save us with this kind of providers. i dont recommend this service and they are not even allowing to cancel service despite they were not able to meet the service start date. NOW BROADBAND IS PRETTY BAD SERVICE...
- Location
-
- Location
- Sheffield
- Reviewing
- NOW Broadband
- Date
- 2024-01-02
- Comments
-
Awful company - they are basically criminals. Broadband was always slow, didn’t reach certain rooms of the house and frequently cut out. I cancelled after finding a better deal and they still took a full payment from me in the full knowledge I didn’t owe them a penny. I had to call on five separate occasions to get my money back - it took over a month of constant calls, messages and emails to get my refund processed. Stay away from this company, not only will they give you a terrible service - they will openly steal from you.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-01-07
- Comments
-
Absolutely ridiculous service and promises were nt kept! Ordered December, and received notification to say that connection would go live on the 4th January. The hub arrives, and not connected on the 4th. Call customer services, and get told there is a delay and would take 48 hours.. call them every for the next four says.. get told 'it is with our back office team'. There is no escalation or priorisation, and just called them again.. it is now Friday, get told 'it might be next week now but we cannot promise this'. Not willing to wait 2 weeks or 3rd week. Worst thing is NowTv do not update the customer, I have called them every day for an update, absolutely awful experience. Ridiculous!!! I have now cancelled the order and service! Cannot be trusted!
- Location
-
- Location
- london
- Reviewing
- NOW Broadband
- Date
- 2022-06-08
- Comments
-
It's a total disgrace, do not use this. It's always off for several days at a time and when it's on it's speed is way below promised. They refuse to terminate without fees. Even if you can prove your speeds. They say things like 'try connecting fewer devices" Working from home is impossible.
- Location
-
- Location
- Oxfordshire
- Reviewing
- NOW Broadband
- Date
- 2023-09-11
- Comments
-
AVIOD - I called NOW on the 7th August 2023, to switch to their super fibre since I wanted our new contract to start on the 6th September, the same day that our current provider contract would expire. I didn't get any email updates, and on the 4th September, I called NOW for an update because our router hadn't arrived yet. I was informed that the person I spoke to on 7th had not actually processed our transaction!
NOW verified that the earliest day on which they could connect us was the 11th of September, which was not ideal, nevertheless we accepted and went over all the setup requirements once more.
I kept track of our installation update online and kept checking my emails for any updates, but I didn't get any. On the 11th of September our ‘Go Live Date’, I contacted NOW again and was told that our order had been rejected because there were no "ports" available from Openreach. I currently have no access to broadband, and other providers have given me a 2 week installation estimate.
I’ve had to pay for extra data because I work from home. For such a massive corporation, the lack of communication is inexcusable, and it is absurd that a broadband provider can't get ports to connect people.
- Location
-
- Location
- HAWICK
- Reviewing
- NOW Broadband
- Date
- 2019-10-15
- Comments
-
I think I might be quite fortunate after reading the litany of complaints made against Now. My order was cancelled by them yesterday without reason and was due to go live in a week.I have decided not to phone them as I don't want the service (if you can call it that) and I don't want to be charged for the call. One commenter stuck out in my mind was the person that bought a months TV deal only to be charged again the following month as he didn't cancel it! As he put it 'a month should be a month' this to me is surely terribly wrong.
- Location
-
- Location
- South East
- Reviewing
- NOW Broadband
- Date
- 2019-12-04
- Comments
-
AVOID THIS COMPANY AT ALL COSTS. NOW TV fibre broadband went live on 22/05/19. Constant problems with intermittent connection; phone line constantly stops working altogether; very low broadband speeds.
All of my previous ISP's were providing a good service with no service issues.
MY ADVICE: AVOID THIS COMPANY AT ANY COST. Total failure to respond to, or resolve, customer complaints. Hours wasted on phone calls to NOW TV. Incompetent staff. No customer service whatsoever. Matter still not resolved after more than 6 months!
- Location
-
- Location
- Oakham
- Reviewing
- NOW Broadband
- Date
- 2023-01-03
- Comments
-
Absolutely hopeless service. Internet keeps dropping off. Customer support give advice and say they will ring back to monitor results - they never do. This has gone on for the whole of the contract period.
Help is on the horizon now, Fibre has just been installed to the house by a new provider. Hallelujah!
Can't wait to give notice to this rubbish company.
- Location
-
- Location
- kendal
- Reviewing
- NOW Broadband
- Date
- 2020-08-06
- Comments
-
absolute garbage, near impossible to contact. constant weak signal right through house.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2024-01-03
- Comments
-
I saw these reviews and thought NOW cant be that bad but yes they are. 5 weeks later and STILL no broadband and I have to wait ANOTHER week before they tell WHEN the broadband MIGHT be activated
AVOID AT ALL COSTS.
Looking for another provider now
- Location
-
- Location
- Southend-on-Sea
- Reviewing
- NOW Broadband
- Date
- 2023-09-12
- Comments
-
Absolutely diabolical company. Signed up with them on 22 August and activation on 06 September. Was clearly told that no engineer was required and I did not have to do anything on that date, just plug it. The day came, Openreach called to say they were on their way to the property to set it up. I'm in West London so not able to let them in. NOW didn't bother to tell me they couldn't set it up, I had to call them. Gave them 3 dates that I could do for set up, that I would be in for. Which has to be 10 days later. 6 days later, still haven't heard anything from them so phoned up. They clearly had not passed my dates on to Openreach as they requested them again and the earliest date available was now much later than originally offered. Gave up in the end and went with EE.
Trying to get hold of this company is actually ridiculous. In 2 days, I spent it total, 2 hours and 25 minutes on hold.
Would never recommend. Lowest price, but worst experience.
- Location
-
- Location
- Runcorn
- Reviewing
- NOW Broadband
- Date
- 2023-06-28
- Comments
-
Broadband Speed was so slow, communications were so bad. I literally had to wait 30mins each time when there is incorrect billing on their side. I'll never recommed NOW broadband to anyone, unless they are extremely stupid.
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2023-03-15
- Comments
-
Ordered a now broadband hub in the 27th of February, I was told my broadband will go live by 9th march which was then changed to the 10th without any notification. I contacted now on the tenth to raise concerns that my broadband was still not live. And they had technical problems with bt openzone to which my internet will be active within 72 working hours. Frustratingly, waited until the 15th march to then see my internet was still not active. I've contacted them today to yet again be told bt are aware and working on resolving the problem and they will have a ANSWER for me by the 23rd of march. Which also means my internet may still be not active.
Very poor customer service having been misguided from the very first phonecall I've had with NOW BROADBAND.
Broadband speed is non existent and doesn't deserve a 1* rating but it's the lowest option available.
Broadband reliability isn't reliable at all as I'm left frustrated and overall I'm very distressed by the whole service.
If you are looking for broadband I'd advise anyone to search elsewhere rather than opt for NOW.
- Location
-
- Location
- 1st floor flat in Workington
- Reviewing
- NOW Broadband
- Date
- 2024-02-27
- Comments
-
Very very low Mbps speed close to the router barely 1.5 Mbps in the bedroom next door.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-09-15
- Comments
-
Delays in going live of more than 1week in addition to the"usual"14days. Kept blaming BT lines as in all other reviews.BT and Nowbtroadband needs to pull their act together.This 14days+longer days is what makes UK the laughing stock of the world
- Location
-
- Location
- Hastings
- Reviewing
- NOW Broadband
- Date
- 2020-06-20
- Comments
-
I’m paying £30 per month for super fast broadband, yet I’m writing this review on my phone using 4G because I have no broadband signal. Yet again. I am heartily sick of paying out for a ‘service’ which fluctuates between unreliable and non-existent.
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-05-26
- Location
-
- Location
- Bs16 9qd
- Reviewing
- NOW Broadband
- Date
- 2022-01-13
- Location
-
- Location
- london
- Reviewing
- NOW Broadband
- Date
- 2020-09-10
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-03-08
- Location
-
- Location
- Watford
- Reviewing
- NOW Broadband
- Date
- 2018-08-12
- Location
-
- Location
- Chapel En Le Frith
- Reviewing
- NOW Broadband
- Date
- 2019-10-25
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-10-27
- Location
-
- Location
- Middlesbrough
- Reviewing
- NOW Broadband
- Date
- 2022-06-15
- Location
-
- Location
- RG1
- Reviewing
- NOW Broadband
- Date
- 2024-02-18
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-12-15
- Location
-
- Location
- Basingstoke
- Reviewing
- NOW Broadband
- Date
- 2020-01-27
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2023-10-25
- Location
-
- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2022-07-16
- Location
-
- Location
- West yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-03-28
- Location
-
- Location
- St Helens
- Reviewing
- NOW Broadband
- Date
- 2019-11-12
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.