699 Customer Reviews over 18 pages
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- Location
- west yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-09-30
- Comments
-
Absolutely Dire service, forever buffering, freezing, poor picture quality. Compared to BT Sport Now TV is rubbish..not worth paying for.
- Location
-
- Location
- Ascot
- Reviewing
- NOW Broadband
- Date
- 2019-02-10
- Comments
-
Now TV is a joke the speeds sold are half if lucky. They are a joke of a company. Advertise 62 meg speeds and they think it is normal to get 30. DO NOT DO BUSINESS with these Sharks
- Location
-
- Location
- Newcastle Upon Tyne
- Reviewing
- NOW Broadband
- Date
- 2019-07-18
- Comments
-
I signed up for broadband and subsequently cancelled it three days later. They took a £60 activation fee. When I asked how long the refund would take, they said it would take 30 days. I asked them at that point why the are holding onto my monye for that length of time. Refunds via VISA typically take 5 days at most. They said thats how long it takes.
I waited the 30 days and received nothing. So i called them. They then told me that the refund had not been actioned. I asked them to refund this again. They told me at this point it would take 5 working days. Fast forward 10 days, nothing recieved. called again, same story. The refund hasnt been actioned.
At this point I have stopped contacting them and have contacted my bank to raise a dispute.
I am not an unreasonable person, unlike these guys who will ake your money, and keep it for no good reason.
DO NOT DEAL WITH THIS COMPANY.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-04-23
- Comments
-
Worst customer service experience ever!
took over 30min to speak with someone first, we needed a broadband, so we got it ordered, until 3 weeks later they said it will be postponed again for 3 weeks. so we should have waited almost 2 months for broadband connection! then we wanted to cancel the order and they were supposed to email the confirmation, didn't hear from them, so called again and they said it will take min 72 hours to do anything, so still waiting for our cancellation confirmation. no way to email them, only by chat and phone, you need to wait at least 30 min to speak with someone who will escalate you anyway to a different department.
Useless!
- Location
-
- Location
- ka3
- Reviewing
- NOW Broadband
- Date
- 2019-06-27
- Comments
-
3.8mb down and 0.3 up.
so called brilliant broadband.
there speed checker says 13mb and 1.2mb.
total crap. ive used several independent speed checkers and not one tested over 3.8mb. wifi signal drops of approx 8ft away from router with no walls or doors in way. customer services say . you bought cheap slow broadband so thats what you got, AVOID
- Location
-
- Location
- Surrey
- Reviewing
- NOW Broadband
- Date
- 2022-04-14
- Comments
-
I have had the worst experience trying to get my broadband installed with Now. First they blamed Openreach then they said my address did not exist all they keep saying is they will look into it 72 hours. Well it's been a week and still no service.
- Location
-
- Location
- Oldha.
- Reviewing
- NOW Broadband
- Date
- 2024-01-18
- Comments
-
If you enjoy your broadband repeatedly disconnecting every day whilst trying to work from home and having every task uninterrupted for hours, then sign up to this rubbish. Otherwise I'd recommend you steer well clear
- Location
-
- Location
- Newtownabbey
- Reviewing
- NOW Broadband
- Date
- 2018-09-10
- Comments
-
Very very poor. 3 days after switchover day and still no landline or broadband. Poor customer service - pleasant staff but long delays getting through and staff unable to do anything (presume business modelled in this way - staff just there as a pretence). Reading reviews not optimistic about getting phone or BB service any way soon. My advice is go somewhere else - do not use Now.
- Location
-
- Location
- Northern Ireland
- Reviewing
- NOW Broadband
- Date
- 2019-06-05
- Comments
-
No contact phone numbers (that work)so no one to contact; so no customer services = they don't really want customers; as seemingly wrong information on their web pages there's no way of clarifying.
- Location
-
- Location
- Hatfield
- Reviewing
- NOW Broadband
- Date
- 2019-10-07
- Comments
-
Very bad customer service. False information shared with customers. Changed our instalment day for WiFi twice and cancelled account without notice. Would highly not recommend.
- Location
-
- Location
- co. durham
- Reviewing
- NOW Broadband
- Date
- 2022-08-24
- Comments
-
total waste of money speed rubbish only 1/3 of what now state i am getting had to change cctv to wired as broadband rubbish internet keeps dropping off cannot wait for contract to end to change provider have given 1 star as i cannot give less
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2020-04-16
- Comments
-
Where do I start?! Applied online 18th November to move to Now from PlusNet, given a start date of 2nd December during the process. Order failed. Multiple orders subsequently placed, all failed. REPEATEDLY told useless staff issue needed escalating, REPEATEDLY ignored. Ombudsman utter waste of time (industry bias). Finally lost it and emailed CEOs of Now (Sky), BT Openreach, PlusNet etc. Issue resolved by BT Openreach who found an issue between two systems. Still no help from Now other than placing further order. On 11th February Now advised I was entitled to compensation for the delay (114 days from start to end). Bear in mind they didn’t bother to even attempt to resolve the issue, they are now stating that as the start date was not confirmed (it was, albeit during the initial order process and verbally by staff, not by email) I am not entitled to compensation. They subscribe to an ‘automatic compensation’ scheme. Clearly nothing automatic about it, clearly they think it’s acceptable to breach their own policies, clearly a joke of a company. Off to the equally useless Ombudsman again, and the press (having been told by Now that emailing others slows the process which is both ironic and a threat). Their broadband is absolutely nothing to write home about either. Just do yourself a favour, take account of all these poor reviews, they are poor for a reason. Go elsewhere. Honestly. Anywhere but Now. It’s just not worth the stress.
- Location
-
- Location
- Sussex
- Reviewing
- NOW Broadband
- Date
- 2023-08-26
- Comments
-
Awful customer service, there was a problem with the order and they didn't think to tell us. Avoid.
- Location
-
- Location
- uk
- Reviewing
- NOW Broadband
- Date
- 2018-06-20
- Comments
-
Had this Broadband for a couple of months now.2 Openreach visits 2 routers and still constant dropouts.Please do yourself a favour and avoid.Fibre joking uploads faster than downloads.Router is the worst i have come across wifi impossible if more than 10 feet away
- Location
-
- Location
- exxes
- Reviewing
- NOW Broadband
- Date
- 2019-05-03
- Comments
-
Ordered broadband with company on the 20th told all will be good then 2 weeks laterwith still no sign of arriving i call the company myself to be told the order is on a delay!!! also the time for the engineer to arrive will now not be met. For a communications company there dose not seem to be much communications. Wouldnt recomend this company to anyone
- Location
-
- Location
- NE London
- Reviewing
- NOW Broadband
- Date
- 2019-12-25
- Comments
-
BY FAR THE WORST PROVIDER at the same address and with the same set up (router, gadgets, tv, console have been at the sam spots for 5 years!).
I havens seem such poor service on anything. Literally. Ghe only reason i picked nowtv was the 12 months contract. If bt wasnt such a rubbish provider chucking 24 month contracts down peoples throats i wouldnt change but hey...
Since i joined nowtv, never enjoyed stable internet, their poor router doesnt do the job at all, you cant replace it either because of some router option 61 or some sort of rubbish...as if it s such a magical super internet, everyone is in a queue to hack it...
Movies are interrupted all the time, router needs reset every day, forget about ps4 or xbox...
- Location
-
- Location
- Hastings
- Reviewing
- NOW Broadband
- Date
- 2023-07-22
- Comments
-
If I could put no stars I would.
They never achieved connection for us. Never sent router. Repeated excuses. Finally managed to cancel - we thought. Now being told they connected us on the day we cancelled so we have to cancel again. As someone else here put it, I could not recommended them any less.
- Location
-
- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2024-01-18
- Comments
-
Absolutely useless. The product is terrible and the speeds are just nonexistent. We have been with Now for a month and it feels like a year! We have already cancelled to go with someone else sue to how poor everything has been. The signal is terrible, we have had to buy 2 boosters for the house to try and get any signal anywhere, and still have incredibly poor connectivity. We have called customer services a number of times, they seem to just want you off the phone quickly and don’t really offer any help. They were supposed to send an engineer after the 4th call to them just for my wife to wait in all day and no one turn up. Having called them again, they eventually admitted that no one ever did come out. As I type this, no streaming services on my tv which is in the same room as a booster, can connect to anything so I will need to reset the hub for the 7th time today!! Avoid this lot at all costs.
- Location
-
- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2023-11-27
- Comments
-
Shocking company BEWARE ! Took out a contract and they got rid of my original telephone number
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-04-02
- Comments
-
ABSOLUTELY USELESS. I tried to swap from ‘put your prices up Shell broadband to this NOW bunch of incompetents! A modem was sent to the wrong address and returned to the postman. Openreach attended but couldn’t fit the line as no modem. Told I’d get another modem - but a pure lie. Openreach to come again Tuesday without a modem and they cannot order another modem until line in! Customer Service - ZERO.
- Location
-
- Location
- Gloucestershire
- Reviewing
- NOW Broadband
- Date
- 2023-12-20
- Comments
-
I cancelled 12 days after I set up NOW broadband. To use my online bank account it was necessary to turn off WiFi and use 4G every time. The same if I needed to access Google. NOW is not fit for purpose. I have another provider and I can go online every time I want - using WiFi.
- Location
-
- Location
- Wirral
- Reviewing
- NOW Broadband
- Date
- 2020-11-16
- Comments
-
It took me 2 months and I am still in the midst of a long process getting back my refund with them. After purchase, the box cam very quickly but there is no internet connection on the day it suppose to go live. Waited for 5 days, customer service is very poor with a lot lapses in communication. Get different instructions every single day and none of them works out as promised. Cancelled on day 5, and thought that was it but no. a month later and our refund is still not with us, called several times again with different instructions, message and timeline. Asked us to wait another month and we will get a full refund. Mid October, sent an email to charge us for early termination fee, which is more than the broad band we subscribe to. So without using their data once, i was charge the first month and now issued another letter for an early termination fee when we cancelled within the cooling off period. Called again several times, again different messages. Reassured us that is an autogenerated email and don't worry about it. Refund will be done in November. November, not surprise we got charged AGAIN. We are fuming by now and the customer services are just completely unreliable. Called again this morning and hope to get all the money refund in next few days. But this again, might be one of many promises that they can't keep. I just want to cut this relationship with nowtv asap. Wasted a lot of our time and causing significant inconvenience. Took me 2 months to decide to put it here, hope to save you from your time and unnecessary stress.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-08-25
- Comments
-
Had a good start with fast delivery and fast set up. Then it all went down. Very slow internet to a point I couldn't get to the website for help. On the phone, they tell you everything is fine and they lie on the delivery speed. After many complain, they came up with the excuse that they deliver broadband to the socket, the rest is not their business .... yes it is as it is their box ! Don't bother!
- Location
-
- Location
- Wiltshire
- Reviewing
- NOW Broadband
- Date
- 2019-10-12
- Comments
-
Super slow broadband, when there is any internet connection at all. WiFi only works if you sit within 30cm of the hub! Absolute rubbish, will change provider asap. Other people in the area with different providers seem to have no problem, which tells me all I need to know.
- Location
-
- Location
- North London
- Reviewing
- NOW Broadband
- Date
- 2022-12-25
- Comments
-
Keeps cutting out. Huge pain, especially as I use the internet for work.
It’s Christmas Day and I simply would like some downtime and to watch a film on Netflix. I’ve had no luck today or for the last few days.
I input my problem online and I guess I’ll call after the Xmas break to get it sorted, but I’m actually hoping it may start working again.
- Location
-
- Location
- browne
- Reviewing
- NOW Broadband
- Date
- 2019-08-02
- Comments
-
stay clear. They are appalling.
Try the call centre number and go through as though you want to move....
Call us 0330 041 2480
You'll wait forever.
you've been warned
- Location
-
- Location
- Streatham
- Reviewing
- NOW Broadband
- Date
- 2019-10-02
- Comments
-
Waste of time and money - AVOID
We waited two weeks for them to set up our connection at which point they told us they had cancelled the order but forgot to inform us. They then said they would escalate the matter and try to resolve the issue that had caused them to cancel (an issue with capacity at openreach) they then never called and told us they had never had any intention of trying to resolve it.
Typing that out it's so bad it almost seems made up but they really were that incompetent.
- Location
-
- Location
- Aberdeen
- Reviewing
- NOW Broadband
- Date
- 2019-09-10
- Comments
-
What a pile of rubbush , worst internet I have ever had , lies about speeds and blames the walls in my house I could lots of 4 letter words to describe this service
- Location
-
- Location
- Suffolk
- Reviewing
- NOW Broadband
- Date
- 2022-08-10
- Comments
-
A very poor experience, the router was not fit for purpose and Wi-Fi could only be used within 10 meters of the router. They refused to accept the issue was related to router and insisted that I split the band frequency. While this helped the range marginally it slowed the speed. An engineer was sent out and there were no background line faults and a second router was sent. The same issues continued. I have switched to another provider and I now have Wi-Fi across the whole house. I would not advise using NOW as a provider if you rely on broadband for home working.
- Location
-
- Location
- Wallington
- Reviewing
- NOW Broadband
- Date
- 2022-12-13
- Comments
-
They are probably the worse broadband provider we been with so far.. we swapping from the in the new year for sure… basically internet is more often down than we can actually use it. I gotta use my mobile net most of the times so what is the point of paying for it even if is cheap they shouldn’t be on the market cause it’s useless
If you thinking on switching to them just go find else anything is better than these guys
- Location
-
- Location
- Bournemouth
- Reviewing
- NOW Broadband
- Date
- 2023-04-03
- Comments
-
DO NOT USE.
Absolutely terrible service and customer service. Ongoing issues for months, NOW TV take no responsibility and just make up excuses.
- Location
-
- Location
- Lutterworth
- Reviewing
- NOW Broadband
- Date
- 2023-10-02
- Comments
-
What a load of **** this is. Had internet for 2 days then stopped working. Rang ow tv up after half over half an hour to get though. Had to ring up again following week as still not working for then get told someone was coming out between 1 and 6 waiting in for them no one came this has happened to me 3 times now. Had no internet for over a month yet my bill goes out on time. No one seems to care or help and none of the people you talk to are English either. I will never use this again after I have cancelled it for good. I have even emailed a complaint and no one has got back to me.
- Location
-
- Location
- Blackpool
- Reviewing
- NOW Broadband
- Date
- 2020-07-14
- Comments
-
absolute and utter garbage. I had to dismantle my telephone socket for the connection to be made, fitted it yesterday ,todauY I find that the phone calls are being screened, i.e. press 1 to tallk to the person calling. Called the help centre, they are as bad as SKY to get to talk to someone,they then left me on hold, and then cut me off, phoned again, "we can,t do anything" what a complete and uttershambles, no wonder they are so cheap
- Location
-
- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2021-06-23
- Comments
-
Now broadband is just AWFUL. You can use one device as long as you are beside the router. I live in a city centre and this is the best I could get. They have the gall to jack up the price by 50% after a year. Astonishing! I literally couldn’t get a signal in my bedroom which is 8 feet from the router. Don’t buy this. Fair warning.
- Location
-
- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2020-09-05
- Comments
-
Worse broadband provider I have had and I have had most of them. I keep changing to get a better deal and NowTv was the cheapest in a June 2020 when my last contract with TalkTalk was up. I wish I hadn’t left TalkTalk. Why change when there was nothing wrong. My speeds have continually been lower than NowTv guaranteed, I have contacted them and tried a variety of alterations as they suggest, but to no avail. The internet freezes, trouble watching Netflix, etc. Really fed up and pending the early fees I have to pay, I intend to leave them very soon.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-29
- Comments
-
Don’t even think about it!! You may see it has the best deal in the market but also get ready to have the worst experience in your life. Full of lies as mentioned with most customers and also provide you the lowest speed with premium price. Forget to watch movies or TV in Full HD, their connection is so rubbish!! I was promised for 64MB and received only 7MB( we are in 2023 and I had better connect 15 years ago)
Customer service- an absolute nightmare. The rudest people on this planet. I was also told the engineers don’t know their job as the phone operators know more. Wowww!!
Thank god I managed to change my broadband provider.
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2020-12-09
- Comments
-
Switched online to NowBroadband from Virgin, then Virgin called us with a better deal. Cancelled the contract with NowBoradband within the cooling period.
However, they kept taking direct debits for 4 months and after spending hours with their useless customer service team on the phone, will still now refund our monies. Haven't even been connected to their service. In my opinion: thieves - stay away.
I recommend switching between EE and Virgin every 2 years to keep on good deals. Both have better service and speeds.
- Location
-
- Location
- N.ireland
- Reviewing
- NOW Broadband
- Date
- 2018-08-22
- Comments
-
Just ordered now broadband and arranged a date for installation. They have now sent a reply changing the date to a day that suits them but not me. I called the number only to be told by automated service the waiting time is at least 20mins. I have since read reviews others have made and it appears this company should be avoided.
Just a tip for those who have difficulty getting the contract stopped and a refund. Provided you have paid by card a sum of at least £100 you can use section 75 of the consumer act to make the card company equally liable for breach of contract.
75. — (1) If the debtor under a debtor-creditor-supplier agreement falling within section 12(b) or (c) has, in relation to a transaction financed by the agreement, any claim against the supplier in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor.
- Location
-
- Location
- Belfast
- Reviewing
- NOW Broadband
- Date
- 2021-09-22
- Comments
-
Avoid this company at all costs. Had nothing but issues between a 4 week delay getting the box activated due to constant faults on their side, terrible customer service, no offer of compensation, and now stuck in a contract with them that we can't get out of. Forgot to change our appointment time after saying it was changed, showed up 2 hours late, didn't come with the right equipment so had to delay, didn't contact us to tell us when they were coming back, refuse to give us an actual appointment time or consider the fact people have to work during the day and can't wait about for 6 hours, absolute disgrace and will be suggestive everyone avoid this broadband.
- Location
-
- Location
- Chesterfield
- Reviewing
- NOW Broadband
- Date
- 2020-05-19
- Comments
-
Highly unreliable broadband with poor service. Worst customer service ever received. Today I called up about a broadband issue. Turns out my hub isn't working, and they aren't going to do anything about it for 5 days. They said my broadband is 'not their problem' and I'm set to lose a week's wages as I can't work from home now. This last happened 3 months ago when I couldn't work for a week. They offered me a tenner as compensation....
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.