699 Customer Reviews over 18 pages
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- Location
- Fife
- Reviewing
- NOW Broadband
- Date
- 2023-04-09
- Comments
-
Still waiting to be connected (9/4/23). Was due to be connected (28/1/23). They send me an email every few days to shift the blame to Openreach. Terrible service. Do not use.
- Location
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- Location
- Rugby
- Reviewing
- NOW Broadband
- Date
- 2019-06-12
- Comments
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Always drops out. Reported faults, they admitted the problem was at their end and told me it would be fixed within 72 hours. A week later no broadband at all. If you ring customer service at any time of day or night there is always at least 20mins delay to be answered. Usually more like 40 mins. Decided to change provider as Now TV is RUBBISH.
- Location
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- Location
- Nelson lancashire
- Reviewing
- NOW Broadband
- Date
- 2023-10-06
- Comments
-
Broadband constantly stops and starts and resetting router every hour wifi poor transmission around house.very poor signal .
Speed v slow even when working
- Location
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- Location
- Enfield
- Reviewing
- NOW Broadband
- Date
- 2019-02-11
- Comments
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Broadband is throttled then cut off immediately whenever used for more than 1mb/s (despite claims of no usage caps). Customer service is non existant, contact numbers are near impossible to find and when we found one we were charged £60 on our next phone bill. Live chat 'conveniently' doesn't let you log in whenever there is a problem. Even if you do manage to get through to someone their "troubleshooting" consists of unplugging and restarting your router over and over again until they throw up their hands and call an engineer (within 3-5days) to do the exact same until they finally even think to look into it at their end. If you want to end your contract early you can either cancel and pay nearly the rest of your monthly payments up front or call them up and no doubt be charged the same amount, if not more, in your phone bill. Don't let yourself be trapped in this scam.
- Location
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- Location
- North London
- Reviewing
- NOW Broadband
- Date
- 2022-12-05
- Comments
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They do not tell you that you must have the phone from the same provider as your previous provider. Mine were two different companies and they cancelled my order without telling me. VERY bad customer service
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-11-08
- Comments
-
Absolute terrible company
Have taken money with out authorisation,
When phoned they are telling me its a late payment from November, when the bank has told me its from May
The Company lie and take money where not authorised
- Location
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- Location
- Reading
- Reviewing
- NOW Broadband
- Date
- 2023-12-27
- Comments
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I didn’t know it can be this bad!!! I’ve applied for broadband and TV package and I’ve been told the engineer will come to install on 27 of December!!! The money have been taken from my account before installation with isn’t on the contract but I’ve sed it’s okay as long as they show up! You wish !!! Never showed up never have had a message from them extremele difficult to get to speak with someone! Got my money refunded for tv not yet broadband never get a good explanation why I haven’t received the services promised! Guys only if you’re really really desperate get involved with them !! They’re cheap for a reason! Don’t do it it’s rubbish!!!!
- Location
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- Location
- Fallowfield
- Reviewing
- NOW Broadband
- Date
- 2021-05-02
- Comments
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We are students and have had a really bad time with this broadband. It constantly cuts in and out, we have rang up 7 times and it still hasn’t been repaired and are really concerned as exams are coming up and we really rely on internet. We have been promised products to improve the signal twice and have not received them, and keep getting told we will be called back and never are. Really disappointed.
- Location
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- Location
- Cambridgeshire
- Reviewing
- NOW Broadband
- Date
- 2023-03-10
- Comments
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NOW - MORE LIKE NEVER!
We have waited 8 months YES 8 months for this shambles of a company to sort our internet!!!
I would appreciate some help and a contact number for someone who can help us!!
This company are awful we phone up and hear the same thing - we’ve updated your file and then no movement - we are at our wits end!!!
We waited 6 months for a pole to go in and now just need to be installed!!!! Why is it so hard to get them to book an appointment to hook us up? We should be HIGH PRIORITY BY NOW!!!!!
The useless people in the phone can literally do nothing. There’s no transfer to another team or anything!!!! I just don’t get it!
Does anyone in here have a number other than the generic one we can call???
- Location
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- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2023-06-22
- Comments
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Very slow and forever dropping signal, time for me to move on.
- Location
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- Location
- Lincoln
- Reviewing
- NOW Broadband
- Date
- 2019-08-31
- Comments
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The only time NOW said they would call me?? When my new supplier told them I'm switching. 3 weeks trying to speak to a HUMAN to find out why my bill had been increased by £16 a month.
- Location
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- Location
- Bournemouth
- Reviewing
- NOW Broadband
- Date
- 2024-03-06
- Comments
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Broadband is crap! Do not buy!
I’ve called 20times regarding my speed and keep being told it’s at the levels expected despite my own speed tests being way under. I can’t have a teams call and upload or download at the same time and god forbid I want to watch a film on Netflix!! Customer services tell me there is nothing wrong so I can’t get out of my contract and if I want to leave early I have to pay off the entire contract plus a cancellation fee!! Disgusting service
- Location
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- Location
- Oxford
- Reviewing
- NOW Broadband
- Date
- 2023-01-27
- Comments
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Terrible Experience
I should NEVER have signed up for Now Broadband. The service has never worked, despite long calls to the call centre and also formal complaints, which have not been responsible.
Seb
- Location
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- Location
- Leeds
- Reviewing
- NOW Broadband
- Date
- 2018-09-06
- Comments
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This company is THE DEVIL. I cannot believe how a company like can be in business. I've moved into my new house and the internet connection has been a NIGHTMARE. I've got a fever from how stressful I was, I'm not joking. Impossible to get in touch with them, left with no internet for 5 days, no clue what was going on, they got my address wrong, now they've sent me an email saying someone else is moving into my flat and they had to cancel my contract.. like.. what the hell?? Not to talk about the internet speed, trash. Cannot believe they provide a connection this slow in 2018. EMBARASSING. I can say with confidence that NowTv is the WORST company I've come across in my whole life. What a joke.
- Location
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- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2022-01-30
- Comments
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The broadband is very unstable, completely unusable for anything related to consuming media or gaming
- Location
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- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2023-05-20
- Comments
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Worst broadband I have ever had. Nowhere near the speeds they advertise. If anyone remembers using dial in it’s a similar experience. If I could have given 0 stars across the board I would have done
- Location
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- Location
- Morecambe
- Reviewing
- NOW Broadband
- Date
- 2024-03-15
- Comments
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Please do not waste your hard earned money on Now or Nowtv. They do not allow you un-subscribe without using 3rd party arbitration. Also highly inflate the monthly subscription bill there-after.
- Location
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- Location
- York
- Reviewing
- NOW Broadband
- Date
- 2021-05-03
- Comments
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I typically have one major issue with internet a week. I have trouble teaching online, subtitled movies display no words because of speeds. It doesn't matter what time of day it is or the amount of people using the service at any given time. It is 4:30 AM, and I am having issues connecting to the server. Also, I pay for the higher speed service.
- Location
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- Location
- Newcastle
- Reviewing
- NOW Broadband
- Date
- 2021-10-01
- Comments
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AVOID AT ALL COSTS
I have been with nowtv for almost 4 years and never had an issue however, my Internet has stopped working in my bedroom, 10ft away from the router. I've had this problem for a week and have had an engineer out and been on the phone several times regarding this matter. Each time it appears to be fixed then a few hours later, not working again. Today I've called back up as Internet isn't working again to be told there's nothing they can do and that I'm to purchase a booster which may or may not work. The "gentleman" I spoke to raised his voice at me and told me no one else could help me. I had to terminate the call and be put on hold for an additional 35 mins to speak to someone else. AVOID AT ALL COSTS
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-11-11
- Comments
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Horrible company. Unreliable service. Engineers who are supposed to come and fix it just don't show up at all. AVOID at all cost.
- Location
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- Location
- Reviewing
- NOW Broadband
- Date
- 2023-05-21
- Comments
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Very unhappy with broadband. Cancelled my service well in advance and they have still taken the money out of my account. Then said that I will have to wait a month for a refund and I will have to contact them again to get this. Absolutely shocking. We have changed provider as the service was rubbish, very slow and always dropping out, in the first place and them doubling the price. Would definitely not recommend
- Location
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- Location
- Shrewsbury
- Reviewing
- NOW Broadband
- Date
- 2023-11-08
- Comments
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The cheap router is the worst part of this. Weak and won’t reach through the walls of my house (my previous BT router would). Yes as others have said, they’re cheap for a reason. Owned by Sky as well. Only signed up for 12 months (thank god) so early termination fees aren’t too bad and am having fibre installed in a couple of weeks. After that, rubbish broadband will be a thing of the past. I cannot wait!
- Location
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- Location
- Bucks
- Reviewing
- NOW Broadband
- Date
- 2021-10-01
- Comments
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This was genuinely the most awful, stressful, harrowing experience I've had with any customer service that I've experienced in my life. My WiFi has been delayed for over a month, the engineer completely missed the first appointment and they expect you to stay at home for an entire day to wait for them to come (btw they might not even come). Just forget about it. Other companies are more expensive by a bit, but at least you'll actually get wifi at some point with them. If you try to leave, they tempt you with false offers which they never follow through with. One guy told me he'd call me as soon as my broadband went live to upgrade me, when I wanted to leave, but that never happened. Honestly they are just a bunch of scammers. Their internet is also slower than mobile data. Seriously don't go with them, save yourself the energy.
- Location
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- Location
- Renfrewshire
- Reviewing
- NOW Broadband
- Date
- 2022-02-07
- Comments
-
Worst broadband! Constant buffering! Have cancelled and gone back to bt!
- Location
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- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2024-01-25
- Comments
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Wish we'd read these reviews first. I've never had such an awful experience with a utility company. Two months delay connecting our broadband - no explanation other than to blame Openreach. A problem that other utility companies apparently don't have. I think I've managed to deduce that it is a computer system issue at NTv end. Messed us around for 2 months, no info, didn't even reply to emails to the complaints department. How they are allowed to operate in this industry with this level of non-service, I'm mystified. Don't bother, we only chose them because of lack of fixed contract. We've given up and gone with BT.
- Location
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- Location
- Port Glasgow
- Reviewing
- NOW Broadband
- Date
- 2024-04-05
- Comments
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Tried to set up now broadband as the cheapest, website makes you put in bank details and doesn't leave you able to request a set up date, but to set a date for engineer to visit, which now realise is the date, but you can't change the date, request set up date everything leads to calling customer service which is abroad hard to understand, where they keep you waiting while they ask colleagues, update your account, then can't do this simple request think this is a scam to keep people on phone for long time and then results in telling you to call back in a day or two, ended up just requesting cancellation and asked for email to confirm cancelled, didnt get anything, only a customer survey which I completed. I am a rational person and wanted cheaper broadband but now reading other reviews realise that any problem would result in calling the helpline and really shoddy rude 'service' and I hadn't even got to starting with them, however doing this enabled me to get a better deal from my current provider as they had gone to the step of requesting having the same number from my provider.....DONT DO IT!
- Location
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- Location
- East london E9
- Reviewing
- NOW Broadband
- Date
- 2023-09-06
- Comments
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I have been with 3mbps for nearly a week now. It was a 3 days struggle to get hold of technical help and they could not solve issue. I have now switched to BT who will install fibre
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-12-29
- Comments
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Genuinely the worst wifi I have ever had. I am constantly on 5G instead because the wifi keeps going out, disconnecting, etc. Save your money and go elsewhere
- Location
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- Location
- Heysham
- Reviewing
- NOW Broadband
- Date
- 2021-07-30
- Comments
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Absolutely shocking. Don't waste your time or money. After over two months of trying to get Now Broadband set up I have given up. In total I was given 9 different instalation dates, the only one of these which wasn't cancelled, moved or just didn't get booked correctly I sat at home all day and the engineer didn't turn up. They seemed absolutely incapable of booking an appointment for me, I would be told I had a date then 2 days later they would ring me and ask for three dates, invariably about a week after my original date, then they would say the first one hadn't gone through. After hearing 'I can only apologise' for the 100th time I realised that was literally all they could do and gave up.
- Location
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- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2022-05-14
- Comments
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If I could give -100 then I would. Placed an order. Asked for the service to be supplied in my new home, but the hub to be sent to my current address. I wanted to have the hub arrive at my current address so I would be able to accept the delivery and have my internet available for the day I moved. Apparently they did this. I logged in to check on the hub delivery and it was being sent to my new address, 503 miles away. Called to have the address changed. Clearly that was stupid of me to think that was an easy fix. Had to cancel my order because the hub delivery address could not be changed!!!!!!!!! I was told if I placed another order, my internet active date would be 6 days later to what I had ordered. That is utterly idiotic considering my date was already booked. Ended up complaining. A manager was supposed to call me today, but obviously that was far too much work. Called just before 5 to find out when the manager would call and I was told I could get my chosen date. Placed another order. Then I got an email with them delaying it 4 days. Called and complained again. The agent, for the third time, requested a manager to call but he could not amend my active date. Again I cancelled. BT can get me online the next day, and I do not get why it was impossible to change my hub delivery, nor keep my original date. Apparently the manager who couldn't be bothered to call me today will call me tomorrow. I have a feeling hell may freeze over first. If they are this incompetent in placing an order, I've had a very lucky escape. I would rather pay an extra £5 a month to BT than deal with this incompetence, inconsideration and pure ignorance. Good riddance.
- Location
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- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2018-08-14
- Comments
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Failed to supply purchased router. Switch went ahead away so no access to broadband until replacement sent.irish call centre less than helpful verging on contemptuous. Refuse to supply details so that I can use my own router in the short term and we don't even switch until tomorrow. Terrible start, terrible customer service, terrible mistake. Once up and running again first Google search will be for another more professional provider than these bunch whom I suspect are operating out of a caravan!
- Location
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- Location
- ATHERSTONE
- Reviewing
- NOW Broadband
- Date
- 2022-02-17
- Comments
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I was with these for 2 years, for the last 2 months I noticed my speeds were around 20mbps when I should have had 54mbps guaranteed.
They then said I would need to pay £40 for a new router to fix this. I mean really?? I have to pay to fix there faulty equipment?!
Needless to say I have switched to another provider.
Just be carefull as the customer service is totally crap
- Location
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- Location
- Cambridge
- Reviewing
- NOW Broadband
- Date
- 2021-09-10
- Comments
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I was promised broadband going live on day 14,by midnight,it changed to day 17. Why is NOW even allowed to do a "digital"business if they can't even do this basic"switching on.in Japan,Korea,even Brunei,it takes less than 1day,in UK 17days????what kind of 5th world country is this
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-09-11
- Comments
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AVOID AVOID AVOID, I am going to sue them.all the reviews from july 2021 till now was bad. 14days to go live,I waited for nothing. I have the router and the line, switching on should take only minutes in other first world countries but not UK,and with NOW,they are illegal cowboys.i suggest you buy at least 2different packages,and cancel the ones like NOW or SUE them.i am planning to take legal action
- Location
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- Location
- East leake
- Reviewing
- NOW Broadband
- Date
- 2019-11-18
- Comments
-
Absolutely do not sign up for now tv and broadband we had 1.2 mbps promised a minimum of 7.mbps.
Cant contact anyone either by phone or their online chat as it froze.
If I could have given them no stars I would of
- Location
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- Location
- Enfield
- Reviewing
- NOW Broadband
- Date
- 2024-02-26
- Comments
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Terrible and unreliable bband. Drops speed over and over again. Service is rude and very unhelpful. One of the worst customer experiences I can recall. Avoid
- Location
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- Location
- rugby
- Reviewing
- NOW Broadband
- Date
- 2021-04-27
- Comments
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Not able to supply the speed they have been charging me for.very poor service
- Location
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- Location
- SE8 5JW
- Reviewing
- NOW Broadband
- Date
- 2021-09-11
- Comments
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RUBBISH. Go live date 10sep is a lie,see all previous review from july to aug 21. All blamed on openreach.now told it will be extended from to 13sep because not working day,then further 3days. I urge ALL of you to file complaints,take to social media and to take legal action.
- Location
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- Location
- Stafford
- Reviewing
- NOW Broadband
- Date
- 2020-02-04
- Comments
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Absolutely disgusting customer service. No contact number. Live chat is a Robot which can not answer any questions. No complaints procedure. Not even an email address!! am going to OfCom. Think must have gone bust
- Location
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- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2023-11-09
- Comments
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Absolutely tragic. I have never come across such awful service. No customer support whatsoever, can’t get hold of anyone and cannot cancel account as they keep charging me. I had to go to the bank to end it. Backward is not a good enough word. Be careful with setting up anything with amateur company.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.