699 Customer Reviews over 70 pages
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- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2023-07-08
- Comments
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Drops connection many times every day on tv and phone need to be closer then 15 foot to get connection worst service I've ever had
- Location
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- Location
- Bow
- Reviewing
- NOW Broadband
- Date
- 2023-07-03
- Comments
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Utterly terrible. Promised a minimum speed of 47mbps, but most of our small apartment gets a maximum of 4mbps.
Customer service useless and making us jump through all sorts of tests and hoops rather than take responsibility. Cannot recommend them any less.
- Location
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- Location
- Brackley
- Reviewing
- NOW Broadband
- Date
- 2023-07-01
- Comments
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Woeful. Awful. Worst decision to move to Now. Terrible router makes the whole thing unbearable. Stand at the router you’ll get fast download - move two metres away or try and connect multiple devices and you’re wasting your time. Apple devices - forget it. Just terrible. As others have said - polite but disempowered customer service staff who can’t help. Avoid at all costs
- Location
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- Location
- Runcorn
- Reviewing
- NOW Broadband
- Date
- 2023-06-28
- Comments
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Broadband Speed was so slow, communications were so bad. I literally had to wait 30mins each time when there is incorrect billing on their side. I'll never recommed NOW broadband to anyone, unless they are extremely stupid.
- Location
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- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2023-06-22
- Comments
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Very slow and forever dropping signal, time for me to move on.
- Location
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- Location
- Swadlincote
- Reviewing
- NOW Broadband
- Date
- 2023-06-20
- Comments
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Broadband speeds seem ok but the router they give you is pile of poo, worse Wi-Fi range I’ve ever had and only 2 Ethernet ports, cheap and not cheerful, been with them for 3 months and they put the prices up, can’t wait to leave to be honest, was with post office broadband before, excellent router and great customer service , opposite end of the scale to these people.
- Location
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- Location
- Oswestry
- Reviewing
- NOW Broadband
- Date
- 2023-06-13
- Comments
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The worst provider that I have been with. Connection speeds are so slow and absolutely awful when trying to search apps, always disconnects. Will NOT be renewing when my contract finishes
- Location
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- Location
- portsmouth
- Reviewing
- NOW Broadband
- Date
- 2023-06-09
- Comments
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payment system nightmare as not accept direct debits and card payments have failed on many occasions down to their system error despite putting in new card their system fails to still take payments, so i get late payment emails, since day one . This is the only company which charges a £1 fee to change card as far as i know and takes forever to return it. If ever. Everything automated or online which is not good if problems. When signed up took 2 months to sort connection problems. when contract comes up for renewal, moving on never to return
- Location
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- Location
- Cleckheaton
- Reviewing
- NOW Broadband
- Date
- 2023-06-08
- Comments
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Great speed and reliability
- Location
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- Location
- Midlands
- Reviewing
- NOW Broadband
- Date
- 2023-06-07
- Comments
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Theives and liars. I don't believe for a second that this is an award winning service. Genuinely shocking customer service. I'm disabled and trapped at home and for that reason rely heavily on having internet. The day I was supposed to go live nothing happened. It was also the day my partner started an online college course which he ended up not being able to attend. I phoned up to try and see if there was anything Now Broadband could do to help, as when I signed up I explained my disability & how much I relied on the internet and they had assured me I would be connected smoothly.
I called them and was told that they had known three days earlier I wouldn't be connected on time but no one bothered to contact me. They said they would pass me to another department who may be able to help. I was spoken to like dirt by the member of staff I was passed to, who kept raising her voice at me despite me remaining calm. She said it was my own fault for not getting 'business broadband'? and kept telling me I needed to just deal with it. I was genuinely taken back by the way she was speaking to me, it's almost like she was taking my internet issue as a personal insult and became very aggravated and standoffish. I explained to her that I was worried because I am disabled I am dependent on having internet to be able to work etc and she started mocking me with her tone. I told her I was taken back by her unpleasant tone and asked to speak to a different advisor and she left the phone off the hook for a few minutes and then put the phone down on me, it was clearly a funny joke to her. I called back and was passed around in circles trying to find a solution and kept having more and more days added to how long I would have to wait to be connected. Inbetween all of this I looked Into lodging a complaint with Ofcom who suggested I ask them for a deadlock letter which would state that there was nothing more that they could do- they couldn't even provide me with this within the month!
Eventually I spoke to a lady who was much more understanding and told me that I wouldn't have my money taken or the contract started until I went live so not to worry- this was a relief. However the next day the money was gone from my account and I still had no internet! I phoned up to ask why they had taken my money without providing a service, when they had promised not to, and they couldn't give me a straight answer, I was told it would be another week until I was connected. At this point I was mentally exhausted with it and said I wanted to cancel and I wanted my money returned asap so that I can buy an unlimited SIM to hotspot from. They said I had to wait a week to cancel and up to four weeks for a refund! I can't even do a bank dispute because they have the charge as pending. I am absolutely disgusted. I now have no Internet for the foreseeable so I can't work, can't go to college, I have limited mobility so there really is nothing that I can do other than sit here and wait for them to resolve this and refund me. I can't even sign up to a new provider until they sort their mess out and give me the money they are holding back. Horrendous. I wouldn't recommend this company to my worst enemy.
- Location
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