693 Customer Reviews over 70 pages
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- Location
- Sussex
- Reviewing
- NOW Broadband
- Date
- 2023-08-26
- Comments
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Awful customer service, there was a problem with the order and they didn't think to tell us. Avoid.
- Location
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- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2023-08-23
- Comments
-
Just left Now Broadband thankfully. Absolutely diabolical - don’t go anywhere near them. I’ve been with several providers, but I’ve never had broadband so slow which keeps disconnecting . Customer service absolutely terrible as well..
- Location
-
- Location
- Kirkcaldy, Scotland
- Reviewing
- NOW Broadband
- Date
- 2023-08-22
- Comments
-
I signed up for now broadband band around 1/8/23 and it went thru fine , I got a message on 7/8/23 saying my order has been delayed and they will update me on 11/8/23 which I received the same delayed message and they would update me on 15/8/23 on 15/8/23 I received the same delayed message and they will update me on 21/8/23 well the 21st came and went and no update ! Absolute bloody joke! I’ve even paid the activation fee by now I’m peed off and gonna go with someone else
- Location
-
- Location
- Perth
- Reviewing
- NOW Broadband
- Date
- 2023-08-21
- Comments
-
Having a nightmare with this company over something which seems simple. I cannot access some websites I need to as they are blocked by NOW. I cannot update my preferences as my account does not appear to be linked to my broadband they tell me. Using the link they provided tried to link this but, although I am entering the correct information, it says I am not and can get no further with it. Have phoned their customer service who had no clue. Someone did phone me back and went through the same steps of trying via the same link with no success. She then told me someone from their IT would be in touch - three weeks ago and heard nothing. On their community forum it appears this problem has been ongoing for the past 3 and a half years. Now any emails or complaints forms I fill in are being ignored. That's their customer service for you - abysmal. I am out of contract in November, sent them an email to say as they cannot solve my problem I would like confirmation that if I move to another provider I will not have to pay any charges for early cancellation. Ignored.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-20
- Comments
-
don't bother going with NOW TV broadband, had the worst experience possible and awful customer service . We went for the fibre option at £27.50 which has now gone up, and they did not ever get around to connecting me even after waiting for 8 weeks!(in the middle of London) With missed appointments (and not being told about it), getting stuck in the system, an array of lies I was told to keep me in limbo. Customer service was awful, they would never follow through with anything or have any answers for me. It was 8 weeks of constant chasing for someone to tell me what was happening, and I would just get passed around in circles. The promised speed was well below their predicted of 60mbs, were gonna get 27mbs which wouldn't even stream a movie! Since then I've gone with Sky, such a better experience, they helped fix my openreach line within 48 hours of me flagging the issue to them. Id advise finding anyone else, the short 12 month contract and not even cheap rate anymore, isn't worth the stress.
- Location
-
- Location
- leyland
- Reviewing
- NOW Broadband
- Date
- 2023-08-20
- Comments
-
shocking 11 times lost connection due to a router which would not be suitable in a dolls house even in the same room the signal his medium to poor left talk talk and no problems ,think its about time sky you issued the sky router to now tv customers has this his not fit foe purpose
- Location
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- Location
- Scunthorpe
- Reviewing
- NOW Broadband
- Date
- 2023-08-19
- Comments
-
Can't find a number to ring broadband keeps dropping out very unreliable and can't speak to them to report it such bad service
- Location
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- Location
- Cambridge
- Reviewing
- NOW Broadband
- Date
- 2023-08-19
- Comments
-
They suddenly raise the prices without notification or reasons. They are really bad at communicating. We have to call them every month for paying the fees because the website doesn't work even though we have a normal UK bank account. What a rubbish company!
- Location
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- Location
- Bournemouth
- Reviewing
- NOW Broadband
- Date
- 2023-08-18
- Comments
-
Rubbish service broadband always drops out very slow. At the end of contract they double the price hoping you don’t notice and then make it a mission to cancel.
Would never use them again
- Location
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- Location
- Little
- Reviewing
- NOW Broadband
- Date
- 2023-08-18
- Comments
-
Don’t have any broadband despite paying for it and it “starting” weeks ago and no response from customer service either
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.