699 Customer Reviews over 70 pages
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-20
- Comments
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don't bother going with NOW TV broadband, had the worst experience possible and awful customer service . We went for the fibre option at £27.50 which has now gone up, and they did not ever get around to connecting me even after waiting for 8 weeks!(in the middle of London) With missed appointments (and not being told about it), getting stuck in the system, an array of lies I was told to keep me in limbo. Customer service was awful, they would never follow through with anything or have any answers for me. It was 8 weeks of constant chasing for someone to tell me what was happening, and I would just get passed around in circles. The promised speed was well below their predicted of 60mbs, were gonna get 27mbs which wouldn't even stream a movie! Since then I've gone with Sky, such a better experience, they helped fix my openreach line within 48 hours of me flagging the issue to them. Id advise finding anyone else, the short 12 month contract and not even cheap rate anymore, isn't worth the stress.
- Location
-
- Location
- leyland
- Reviewing
- NOW Broadband
- Date
- 2023-08-20
- Comments
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shocking 11 times lost connection due to a router which would not be suitable in a dolls house even in the same room the signal his medium to poor left talk talk and no problems ,think its about time sky you issued the sky router to now tv customers has this his not fit foe purpose
- Location
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- Location
- Scunthorpe
- Reviewing
- NOW Broadband
- Date
- 2023-08-19
- Comments
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Can't find a number to ring broadband keeps dropping out very unreliable and can't speak to them to report it such bad service
- Location
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- Location
- Cambridge
- Reviewing
- NOW Broadband
- Date
- 2023-08-19
- Comments
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They suddenly raise the prices without notification or reasons. They are really bad at communicating. We have to call them every month for paying the fees because the website doesn't work even though we have a normal UK bank account. What a rubbish company!
- Location
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- Location
- Bournemouth
- Reviewing
- NOW Broadband
- Date
- 2023-08-18
- Comments
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Rubbish service broadband always drops out very slow. At the end of contract they double the price hoping you don’t notice and then make it a mission to cancel.
Would never use them again
- Location
-
- Location
- Little
- Reviewing
- NOW Broadband
- Date
- 2023-08-18
- Comments
-
Don’t have any broadband despite paying for it and it “starting” weeks ago and no response from customer service either
- Location
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- Location
- BASILDON
- Reviewing
- NOW Broadband
- Date
- 2023-08-13
- Comments
-
Worst ever experience. Ordered broadband on 26 July 2023. All went well. NOW took £5 from me for the service to begin on 10th August. Nothing more was heard and router did not arrive. Tried contacting NOW on 8th August, but after hours on the phone could not get through. On checking my online account, I noticed that the contact had been cancelled. I had not cancelled it. Tried the phone again on 9th August and after about 30 minutes got through. The agent confirmed that my contact had been cancelled for some unknown reason. The agent could not explain the reasons. But I had not been told and money had been taken. This is diabolical incompetence and negligence. I will never buy broadband from this vendor.
- Location
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- Location
- Isle of Wight
- Reviewing
- NOW Broadband
- Date
- 2023-08-11
- Comments
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Switched from John Lewis Broadband as they were closing down their service, which was basically Plusnet branded as John Lewis. Switched to Now Broadband as they offer a month-by-month rolling contract, which was great because I didn't want to be locked into a long-term contract. However, speed, reliability and router performance are all noticeably inferior to JL/Plusnet. TV often freezes and web pages sometimes take an age to load. Then from time to time there's no connection at all, which can be really annoying as I depend on the internet my for work.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-08
- Comments
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Absolutely horrific speeds, was promised around 11mbps download speed and instead got around 0.5mbps to around 6mbps maximum. The only time I get any reasonable speed is around. Pages take around 3-10 minutes to load properly, games take around 5-40 minutes to connect to, anything above 1mb in size takes around 2-3 minutes to upload. For some reason their phone lines close at 5PM on a weekday. Spent most of my time on the internet connecting to things and waiting for things to load in.
Abhorrent provider, don't go anywhere near them or even consider getting their internet plans. STAY AWAY!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-08-04
- Comments
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A nightmare to cancel my account as I was moving houses.
First they told me they couldn't provide me broadband services in my new address despite confirming a few days before they could.
After being more than 1 hour with their customer service in the phone, I was confirmed it was cancelled on July 12th. On August 1st, I was charged again.
I'm right now in the call for another hour to try to close my account for the 2nd time. No trust in their confirmation that they will... no way, according to them, to jump the waiting queue as "the process doesn't allow so". They still keep my card details and charge amount.
It's an abuse, disgusting and a total nightmare to deal with their customer service. This company seems to be interested in their clients only when onboarding. Then, everything is just a pain.
- Location
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