693 Customer Reviews over 70 pages
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- Location
- Stroud
- Reviewing
- NOW Broadband
- Date
- 2023-04-23
- Comments
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Terrible packet loss and high latency during prime time hours makes this unusable for online gaming and the constant buffering, even at low resolution, could make movies unwatchable.
- Location
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- Location
- Oxford
- Reviewing
- NOW Broadband
- Date
- 2023-04-17
- Comments
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The network has been really poor over the last one year. I called a month earlier to notify them of house move, they said it can't be activated until a certain day but no one activated it. Now I have to wait another 14days. Despite calling them, nothing can be done.
- Location
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- Location
- Moon
- Reviewing
- NOW Broadband
- Date
- 2023-04-16
- Comments
-
Absolute rubbish might as well be on a desert island
- Location
-
- Location
- Milton keynes
- Reviewing
- NOW Broadband
- Date
- 2023-04-15
- Comments
-
I have had so many issues with the signal and connection speed. I’ve spoken to customer services who were lovely and tried to be helpful and I was given instructions about how to try changing channel but while it is fine some days, other days it feels like being back in the 90’s with the little thing just spinning around on the screen and nothing loading. I just use my phone data often as it gets so annoying but what’s the point of giving NOW my money! Currently looking elsewhere…
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2023-04-13
- Comments
-
Have been with them for over two years all OK till April 23 when without permission or prior knowledge they increase my £23 a month contract too £40, that under the law is theft. They say they have sent email which was never received.
- Location
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- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2023-04-12
- Comments
-
Customer service beyond erratic. If you want frustration, this is the company for you.
- Location
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- Location
- Fife
- Reviewing
- NOW Broadband
- Date
- 2023-04-09
- Comments
-
Still waiting to be connected (9/4/23). Was due to be connected (28/1/23). They send me an email every few days to shift the blame to Openreach. Terrible service. Do not use.
- Location
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- Location
- Dorset
- Reviewing
- NOW Broadband
- Date
- 2023-04-08
- Comments
-
Cuts out all the time. Useless. Avoid
- Location
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- Location
- Sandhurst
- Reviewing
- NOW Broadband
- Date
- 2023-04-05
- Comments
-
All went well until my going live day...connected everything up correctly, turned on expecting great WiFi and then nothing. Called customer service and was told "oh it can be activated anytime up til m8dnihht" (OK so by then I have lost a days Internet.
Following day (2nd day) expected to turn on and be activated... again nothing. Called technical this time... ran a line check and low and behold finally coverage...well for 2 hours (12-2pm)then nothing.so back on the phone to technical who said engineer will be out to connect in 3-5 days could be sooner, so in thought ok they'll now make it urgent. Next day (3rd day now), still nothing so now cancelled... this lady very helpful then put me through to compensation team...bloke seemed less than enthused and said it'd be fish to open reach if I got any compo. He also said that an engineer had been booked and canceled by me...I'd be that lucky to have actually got a call, email etc.
So in the end I've now gone with Zoom who I booked for tomorrow for an engineer to visit and set up. OK Now broadband are cheap at £22 pm for 63mbs (when I ran a speed test for the 2 hours actually connected I was only getting 20mbs).
Zoom are £30pm (first 3 months £20) for 150+ mbs. So moral of my story is cheaper is not necessarily better.
- Location
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- Location
- Kilwinning
- Reviewing
- NOW Broadband
- Date
- 2023-04-03
- Comments
-
Far to many times I have been in the middle of a movie for buffing. It drives me nuts.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.