1,510 Customer Reviews over 38 pages
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- Location
- M
- Reviewing
- Vodafone
- Date
- 2021-06-15
- Comments
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When all working fine, it's fine, and getting good speeds.
But I've experienced poor reliability with broadband connection drops happening frequently across the weeks. This was accompanied by very poor customer service in trying to resolve the issue. I spent 4 months trying to get Vodafone to diagnose and resolve frequent broadband outages. These were happening a few times a week regularly interrupting my ability to work from home. After 4 months of lengthy calls, repeatedly explaining the situation multiple times over to various staff, they closed the case citing 'Your connection issues are below the threshold of 8 drops a day so we wouldn't investigate this'. They have 'kindly' let me out of their 2 year prison contract so now I'm moving to another ISP.
If you have any broadband issues, don't expect Vodafone to sort it, no matter how many times they use "rest assured" straight out of their customer phrase book.
- Location
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- Location
- Hockley
- Reviewing
- Vodafone
- Date
- 2022-04-05
- Comments
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Reliability is so poor. It’s crashes 2-3 times a day even we the house isn’t full.
Customer service takes a long time to speak to somebody. Was given another booster which had no impact. Other 4 times I’ve contacted them, I was told to move the extender around the room a bit. They test a strong signal but it’ll crash daily still.
The price was also been put up to cover costs.
Please don’t use. I’ll go back to BT as soon as I can get out of this contract.
- Location
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- Location
- Brighton
- Reviewing
- Vodafone
- Date
- 2020-03-05
- Comments
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You really get to know a company when you actually need their customer service and without doubt Vodafone has to be one of the worst companies ever. According to the Telegraph In 2019's 2nd quarter they were up their as one of the worst broadband companies receiving more complaints than any other. My experience with them alone has been a shambles and its scary to know im not alone. Ive spent 40 hrs on the phone with them countless hours online to try and recover over billed fees.Its taken 8 months and the company are still getting it wrong. when they thourght they had corrected it they cancelled my service and I was without service for over a month waiting for them to reconnect. Im not alone in the suffering and its just become a circus of error after error when dealing with them. Customer service is vital to the back up of any tech product and Vodafon simply is not equiped to offer it when you need it most. My advice is stay away regarless of what speed they are offering. They do not deserve your custom until they can provide a reliable service. This is not an isolated incident im not alone and you could be next.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-11-30
- Comments
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I placed an order with Vodafone but cancelled it within the 14 day period as unfortunately my house purchase was delayed. I spent an hour on the phone waiting for a service advisor. I was told the order had been cancelled but then 2 days later received a text and email to say the service would go live the following day.
I called up customer services again and had to wait 2 hours to get through to anyone that could help. I was then told it was a system error that caused the notification.
I doubt I will use Vodafone again for broadband when my sale does go through
- Location
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- Location
- Buckden, Huntingdon
- Reviewing
- Vodafone
- Date
- 2020-08-24
- Comments
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Works well most of the time but roughly once a month the download speed drops below 1 Mbps for between 1 and 3 days. You then have a phenomenal wait on the phone line to be fobbed off with the usual bull about the router & then the telephone socket. Then without doing anything else at my end the speed comes back. So no I won't waste my time on the router or telephone socket as luckily I have O2 4G and can tether from my phone. I have the speed test photo's to back this up so I hope Vodafone sort this soon. Non hold again & my first question will be when does my contract end.
- Location
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- Location
- Wakefield
- Reviewing
- Vodafone
- Date
- 2023-06-27
- Comments
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Customer service for installation non existant, CityFibre is contractor, Vodafone say have no control over them, not Vodafone problem for damage to my property,(their contractor)!! surly and incompetent installation team,damaged pipework, cable exposed above surface in garden,still trying to have issues resolved 3 months later, both Vodafone and CityFibre not interested, would not recommend, CityFibre shockingly poor quality, and using untrained kids to do installation work with absolutely no respect for customers property.
- Location
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- Location
- Weybridge Surrey
- Reviewing
- Vodafone
- Date
- 2023-03-15
- Comments
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First time customer of fibre broadband with Vodafone. Wish I had never transitioned - so very very unreliable - when it is good (rarely) very very good but mostly it is bad. Customer Service are very polite and have tried numerous 'fixes' none of which have worked. Am locked in for 2 years and I am exhausted already. 5 mins to attach a document to an email to send. Denied access to bank - took too long to connect etc. etc. Shut out from paying for an item, when I finally got to checkout. So wish I had not done this - regular traditional ADSL was just fine.....
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2018-04-06
- Comments
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Very disappointed with the speed received on the line. Customer service did try and help, but no improvement at peak times. Paying for 38Mb but receive about 6-10Mb in the evenings. Very poor. This is likely due to the insufficient backhaul capacity - Vodafone has oversold their packages in the area with promises that the infrastructure they lease cannot maintain. Avoid.
- Location
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2018-04-22
- Comments
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The worst fiber-optic broadband I have had for over 15 years. Including, SKY, EE (the best) and others. Constantly keeps dropping signal or running very slow and vodafone are unwilling to terminate my contract. I have heard many similar complaints since and the same with their mobile phone contracts. Avoid at all costs!
- Location
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- Location
- GIRVAN
- Reviewing
- Vodafone
- Date
- 2020-05-06
- Comments
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Only arrived in the UK about a month ago, signed up to Vodafone broadband and mobile service. Mobile OK but broadband keeps losing its signal. I have the latest box from vodafone but it keep going to a red light for service. When you call the helpline, once you confirm that you are calling about the broadband their system just cuts you off. I thought it was me but tried it several times and it does the same thing everytime. It seems they do not want to help you to connect the broadband properly, but they do want your direct debit to take money from you!! As it stand at the moment, I would not recommend the Vodafone service to anyone.
- Location
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- Location
- St Helens
- Reviewing
- Vodafone
- Date
- 2023-01-19
- Comments
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Never get the advertised speed that I pay for, some websites either won't load or take ages, but on mobile connection they load instantly. Terrible router software that often won't let me log in. Parental controls are a waste of time. wifi signal around the house is very intermittent and changeable
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-06-20
- Comments
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From day one constant drop outs on average 3 a day. Also had issues with DNS so some download and sites just won't load, customer service try to run rings around you nothing gets solved can't wait for my contract to be up, terrible service awful customer service.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-03-09
- Comments
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Avoid is at any costs! The worst broadband provider I ever had. The worse customer service, the worst technical support, and above all we get discounted at least 10 times a day! Joined Vodafone on October 2018, and finally report the issues to Ofcom. They advised me to contact ombudsman but prior to that contact Vodafone complaint depart and request the early termination of the contact based on lack or reliability. After contacting Vodafone, their compliant department, said: "it is normal to get disconnected once in every hour or 24 times in a single day!" At the moment waiting 28 days passes and take the matter to the ombudsman.
- Location
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- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2024-02-28
- Comments
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I had copper broadband from Vodafone for a while and was never that impressed with it. Speeds were never brilliant, router dropped out every night and needed resetting once a week to reinstate full connectivity and the WiFi strength was poor. However the customer service I received at the (early) end of my contract was deplorable.
I ordered an upgrade from copper to fibre broadband from Vodafone but the pricing wasn't explained properly so on reviewing details I decided to cancel the upgrade. Vodafone did this, but didn't stop the planned end of the copper service. One of their team even spotted it, contacted me to check it was wrong, then assured me it wouldn't come to an end. Yet it still did, with no warning.
They refused to reinstate it saying they could only offer a new fibre contract, which would take weeks to install. They offered no mobile data assistance because I didn't have a phone contract to attach it to, and refused any compensation unless I took fibre out with them. I was still in contract which they ended early and have since tried to charge me an early termination charge also. It's been appauling treatment and my complaint with them is still ongoing, but they think it's resolved and are ignoring my escalation. Do not go near them.
- Location
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- Location
- Cambs
- Reviewing
- Vodafone
- Date
- 2023-09-17
- Comments
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Had vodaphone broadband fitted, placed router in bedroom, now no signal in living room, when I mentioned I had sky glass they said they can’t guarantee signal for TV , is it possible to run a cable from box to tv, 30 feet not really, should have kept with Plusnet
- Location
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- Location
- Melling
- Reviewing
- Vodafone
- Date
- 2023-11-16
- Comments
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I have Been with Vodafone home broadband for 18 months this is the 4 th time they have switched my broadband off saying due to missed payments which has never been the case this time I have had network down for 36 hours they said they sent an email on the 13 th of November which is not the case I have an email from voda dated 22/10 was last corrospondance with voda stating my bill of 45.04 was due on such a date I set up DD so I left it . Yesterday morning I. Called them with proof of payment they said it will be in in 2 hours . Then last night I called again they said could be later tonight then I called this morning and they said they are still trying to lift the bar !!! What a load of crap I am leaving Vodafone broadband they are a very poor provider with even worse customer support and I would like to ask why a corporation of that size needs to lie about emails send and time to get service up ?? Stay away from Vodafone broadband
- Location
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2018-12-09
- Comments
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Shocking. Having switched from SSE (which was excellent) having been taken in with the Vodafone space game TV marketing the service has been totally unacceptable. I rarely get above 3Mb/s in the day from my 37Mb/s fibre connection entirely as a result of capacity issues on the Vodafone network. Having complained nothing other than BS from the Vodafone rep. Now requesting early release from my contact. Totally unacceptable. Avoid.
- Location
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- Location
- Uk
- Reviewing
- Vodafone
- Date
- 2023-07-03
- Comments
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Worst customer service, cut me off for not paying a bill, with no communications at all, 4 days BEFORE the bill was due, according to their own text!!!
Would not recommend.
- Location
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- Location
- 58 Newark Avenue
- Reviewing
- Vodafone
- Date
- 2019-01-24
- Comments
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I got this not that long ago. I was meant to get 500 MB/s but i am averaging about 20-35 MB/s.
Even though virgin media was really bad in my opinion. I'd say it was still better than this.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-09-03
- Comments
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Bad customer service, very bad
- Location
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- Location
- Blackwood
- Reviewing
- Vodafone
- Date
- 2017-10-26
- Comments
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Good customer service. Awful broadband though.
I’ve been with BT for 2 years on 72mb fibre and average 65mb. However, Vodafone had a great deal on so I swooped to them. Big mistake. I am now getting between 10-30mb. 4K doesn’t work very well with Netflix, even HD buffers sometimes.
If I am paying for a service I would expect to get the service not half a service. Not impressed so far.
- Location
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- Location
- Uk
- Reviewing
- Vodafone
- Date
- 2020-06-22
- Comments
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Awful customer service and incompetent staff
I have had Vodafone broadband for over one year now and recently tried to arrange a house move. Vodafone are unable to supply at my new property and after what they have put me through i`m glad.
I gave them the date I was moving, which was in July and that was agreed as my disconnection date. They assured me that it would be 30 days before i disconnected which would take me past my move out date. 2-3 days later, they have disconnected me and have now told me it is up to 14 days to reconnect.
I rely on internet immensely for my job like most of us. I was bounced around different departments and "managers" and told to expect various phone calls throughout the day which did not happen.
So now with 3 weeks to go until i move, I have no internet thanks to the incompetence of Vodafone. I was also told at one point I was going to be compensated and be put through to the billing team...never happened. I am going to progress forward with legal action.
My phone is also with them and i will be expediting a move from their awful service.
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2019-04-04
- Comments
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The worst experience I have ever had with a telecommunication company. I had a mobile broadband, the website stated clearly that the end date of the service. Three months after the end date, I get a bill for the past three months. I call them up and they tell me that I have to give a notice and the services will be cancelled after a month and I will have to pay for 4 months in total after the "end-date" of the service.
The customer services and complaint lines advisors are very rude. Whenever I asked a question, their reply was, "Well, that's very unfortunate""Well, that's how it is".
What I didn't understand is why there were no emails sent in the past three months to tell me there is an outstanding balance? and they didn't have an answer for that. They don't care about their customer satisfaction, they only want to squeeze and extra amount of money.
Very bad service, very rude customer service agents.
- Location
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- Location
- gorebridge
- Reviewing
- Vodafone
- Date
- 2020-03-26
- Comments
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i was with sky but thought i would try
Vodafone i wish i never now slow speed always up and down very disappointed i will just have to stay with them the now but will keep eye on the speed! if it gets worse i will let them know im not happy with this! and leave!
- Location
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- Location
- Central London
- Reviewing
- Vodafone
- Date
- 2018-08-12
- Comments
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Avoid Vodafone like the plague. They are incredibly badly organised, and just don't have the organisational ability to run a broadband service. I had so many issues getting set up - all caused by Vodafone doing things wrong with the installation and mischarging me. They terminated an existing line instead of transferring it, they over charged me - and every time you want to talk to them it's 5 mins of automated telephone bot asking you questions till you get through. Everyone you speak to says something different etc etc - they wont ever email you anything either so you can't have a record of what they said. Just awful customer experience. The router is shoddy and drops out regulary. If you ever want to move they say you have to pay the balance of your contract or sign up to a new 18 month contract - which is basically extortion. Total joke of a company.
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2019-04-04
- Comments
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Been with VF for a few months now, after switching from BT due to cost.
Speed steadily getting worse with increasing drop-outs.
Customer service have actually been very polite and helpful - have called me back on several occasions when promised. However I think they simply can't fix the issue. Basically speeds ( measured via various test sites) is consistently poor, plus the wi-Fi coverage in house seems inferior too.
I am considering switching again (back to BT probably) as VF are unable to provide a fast stable service. I stream a lot of sport and it's impossible to enjoy a full football match without buffering / drop-outs
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-04-27
- Comments
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Switched over to vodafone as my mobile is with them and all went fine. The broadband speed is never as high as I'm paying for and it constantly drops out especially at peaktimes around 1800-2200 and the router is poor signal always drops out upstairs in bedrooms.
- Location
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- Location
- Warminster
- Reviewing
- Vodafone
- Date
- 2018-10-20
- Comments
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Switched from sky, I feel like I have done great mistake, never had a problem with sky broadband, Vodafone broadband is crap, dropped internet every 2 to 3 hours interval and even they can’t fixed it, so bad experience with with Vodafone I don’t recommend to people to join with Vodafone broadband.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2020-01-03
- Comments
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I’m going to bullet point this for ease of reading:-
Moved to Vodafone
New router doesn’t work
Input manual dns server information
Internet works but devices drop constantly on and off the network
Get mobile phone bill which confirms data usage is increased as the network is unstable so my phone keeps reverting to data mode.
Speak to Vodafone who run tests and say they’ll send a new router in 3-5 days
Speak to Vodafone 8 days later - they’re out of router stock at warehouse and will have more in 2 days, please wait 3-5 days
Speak to Vodafone after 8 days - and put complaint in online; reassured of router being ordered now and will be on way.
3 days later someone from Vodafone complaints rings me in regards to my complaint. Router was never ordered by any of the three previous people who fed me lies.
Router was ordered and arrived next day
Router connection still unstable and awaiting phone call back to find out what else they can do.
Wish I’d stayed with talktalk.
- Location
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2020-08-21
- Comments
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The "superfast" 2 here has never managed to exceed 20.6Mbs since the day it was connected. It keeps going extremely slowly often dropping to 13Mbs. Online chat requests for help are fobbed off and formal complaints get ignored, OFCOM is the next resort. Frankly they are miss-selling a service they can't deliver and don't seem to care.
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2020-01-13
- Comments
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Horrible. Do not be tempted by their broadband deals. I did with the mobile phone and broadband together deal and it’s the biggest consumer mistake I’ve ever taken. Horrendous service, drop outs, they’ll disconnect you over £2.75 (even when you’re on direct debit?) and it’ll take 7 days to be reconnected. They’ll blame Openreach a lot. YOU HAVE BEEN WARNED!
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2020-12-12
- Comments
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The first couple of years Vodaphone appeared fine - until we came to move house. Then they either could not or would not do the simplest of tasks - even the ones they would agree on. And their complaints procedure seems to be in the stone ages.
- Location
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- Location
- gorebridge
- Reviewing
- Vodafone
- Date
- 2020-11-19
- Comments
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what a joke phoned them 3 times to get this fixed dropping speed all the time paid for over 32.4 Mbit/s now stuck on 27.4 Mbit/s customer service is a joke! if they dont sort this out will be canceling my contract! clowns!!!
- Location
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- Location
- Clackmannanshire
- Reviewing
- Vodafone
- Date
- 2024-01-12
- Comments
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Switched from Plusnet in August 2022 and had nothing but trouble. Speed is slower than previous systems which were not "full fibre", with frequent variations and drop outs. Have to reboot system frequently. "Customer Service" is abysmal with staff blaming customer for everything - say I should be using cables to connect to hub, which is only 8ft from my PC indirect line of sight!!!! Had problems getting voucher which was part of offer as staff apparently totally ignorant of terms of Sale of Goods Act and Consumer Rights Act. Will definitely be moveing when contract expires.
- Location
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- Location
- Portsmouth
- Reviewing
- Vodafone
- Date
- 2017-02-24
- Comments
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Don't switch to Vodafone. Went online to change providers because sky were getting to expensive (but I always received brilliant broadband with them) saw Vodafone, same deal but half the price. Put my phone number in & postcode. All fine nothing to be done. I got half price router at £25 so I was happy. Router should arrive in a few days & im good to go. Got an email saying they didn't have any routers available so I had to wait another 10days, not a problem still happy to wait. Then got an email saying there's a problem & they have been trying to contact me for 4 days & where I haven't responded they've cancelled my order. I've been a Vodafone mobile customer for over 10 years & it was all going through the same billing account so they got my mobile number & house phone both with voicemails, so no one tried to ring me. Any way rang them to see what was going on. They said they couldn't use my line & I had to pay £60 to get a new line put in & now I've missed the deal so full price for the router £50. By this time sky has been cancelled. So I refused to pay any more & said I wouldn't have left sky if I had to pay £110. They were good enough to honour the original deal at £25. Which I was pleased they did so thank you Vodafone. Anyway I've been with them over a month now & the wifi is terrible! On YouTube, a couple of seconds in it starts buffering. Any websites take ages to load, it's crap. Dial up when I was a kid was better. I've rang them 5 times trying to get this sorted. The 1st 4 people were brilliant, polite, easy to understand & very helpful. I never waited over a minute to speak to someone really, really good customer service. The 5th bloke was crap. Every adviser had put a note on my file of what they had done, what I told them. So each person in turn would know what's going on & save me repeating myself. The 5th bloke just said "all the others were wrong, wifi is a privilege. We only guarantee fixed line broadband so I should just cancel". I would have give them 5 star customer service but the last fella ruined it. Vodafone did exstend my 30day cancellation time to help me sort the problem.
- Location
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- Location
- Exeter
- Reviewing
- Vodafone
- Date
- 2019-07-01
- Comments
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Not a happy customer here. We switched from Sky to Fiberglass internet with Vodafone, but the speed isn't better than before and what's worse, the connection is interrupted frequently, which is a real pain. Can't wait until our contract expires, so we can switch to a better provider!
- Location
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- Location
- Coatbridge
- Reviewing
- Vodafone
- Date
- 2020-01-04
- Comments
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Since joining Vodafone we have had several on going issues either with changing address, access to the account, internet going down and others.
Customer services are an absolute joke and tell you exactly what you want to hear but nothing ever comes to fruition. I have been outright lied to on several occasions. Offered free upgrades and when I phoned to arrange this told that it wasn’t possible and that I can’t get one. The system is rigged against its customers and they do not care about you at all if issue arise. I will be happy to leave Vodafone as soon as our contract ends.
Wouldn’t recommend to anyone. Worst company we’ve had broadband with.
- Location
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- Location
- Bedfordshire
- Reviewing
- Vodafone
- Date
- 2022-05-01
- Comments
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Worst broadband I’ve ever had. Dial up was more reliable. And if something goes wrong, prepare to lose an hour of your life on their “chat” all this is despite paying extra for them to monitor my connection and act if there is an issue. It once have they done so, they just wait for you lose the will enough to tell them.
- Location
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2020-07-28
- Comments
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Worst broadband provider I've ever used. On Superfast 2 package, I've NEVER experienced the promised speed - but since Vodafone is not signed up to the Ofcom Code of Practice, there's pretty much no option for redress other than the small discount they give.
I could probably put up with this, but in addition the internet connection drops out on a daily basis.
tl;dr I'm trapped in an 18-month contract with a dreadful internet connection, save yourself the pain and go with someone reputable instead.
- Location
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- Location
- Hereford
- Reviewing
- Vodafone
- Date
- 2020-12-03
- Comments
-
Main problem is every time I’ve moved house, Vodophone mess up the order and it can take up to 2 months to get connected. When I’ve tried to phone them, I’m either on hold for upwards of over .Or like this evening, I was cut off 6 times.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.