TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 640 customer ratings since 2023-05-09 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

7,010 Customer Reviews over 176 pages

  • Reviewer
    Location
    Hereford
    Reviewing
    TalkTalk
    Date
    Comments
    After cancelling my contract due to it ending and i was moving house had so many problems with Talk Talk. After being accused of not returning the equipment to them (even though i have proof of postage from Royal Mail) and Talk Talk acknowledged they received it after many phone calls, I have debt collectors chasing me for £120 i would not recommend that anyone uses the services of Talk Talk, customer service is very poor and the whole experience in general is stressful - AVOID TALK TALK!!!!!!!
  • Reviewer
    Location
    Bristol
    Reviewing
    TalkTalk
    Date
    Comments
    Worst service ever, nothing resolved spent more money and time paying for no internet!
    Information not documented but staff and still taking payment when they know it’s not connected.
  • Reviewer
    Location
    brierley
    Reviewing
    TalkTalk
    Date
    Comments
    please please don't go with talktalk,
    they are nothing but trouble from start to finish, you have been warned
  • Reviewer
    Location
    Prestonpans
    Reviewing
    TalkTalk
    Date
    Comments
    Absolute shambles of a company and the Customer service is appalling! This is an internet service provider who seems to struggle to provide internet.

    We recently moved and phoned talk talk to see about joining them after a neighbour had recommended them. Said neighbour had a fibre package which we were after. We were told there would no issues with our fibre order and that it would be installed at theirs and our earliest convenience (approx 2 weeks later). All good so far. The day before they were due to attend they phoned and cancelled the engineer appointment saying their was a problem with the line and openreach would have to attend. We then had to wait 3 weeks for an openreach engineer to turn up. He arrived believing he was here to install our fibre and wasnt made aware it was to repair the line. He wasn't able to repair the fault due to not having the correct equipment. The fault in the line was the copper wiring for the fibre at the exchange. We then had to wait another week for another openreach engineer to attend. This engineer was able to repair the fault and install my router etc. My internet wasnt on at this point though and after a phone call with talk talk customer services I was advised my order had been cancelled due to a "techinal error". Just a fancy way of saying someone in the office had cocked up! I was then told I would have to reorder everything and start again which would mean waiting another 2 weeks (at least) for an engineer to attend. At this point I had already been waiting 6 weeks. I requested to file a complaint with their complaints manager. I was eventually passed through to her and after speaking with her for 5 mins she had assured me my internet would be active by the next day and she didn't understand why the last agent had told me my order had been cancelled. I was happy with this believing I would finally be getting internet but of course this wasnt case. The next day came and my internet still wasnt connected. I phoned talk talk very frustrated at this point for another agent to tell me my order had in fact been cancelled! They advised theres nothing they can do and must follow normal procedures which would mean waiting 2 weeks for an engineer again to activate my internet. I advised I had an engineer yesterday who repaired the line and connected me up and that I also had my router so I didn't understand why they couldnt just switch me on. I was told this couldnt happen as they must follow the normal procedure. I demanded to speak to a manager and was eventually passed through to one. This manager then told me she wasnt allowed access to certain parts of my account to answer my questions so swiftly got told to put me through to a manager who actually can. Over an hour on the phone by this point I finally got through to a manager who could go into further details about my order. They advised they cancelled my order because of the repair to the phone line needing done. I asked why cancel and not just postpone my go live date to which they never had an answer to. I then asked why it has took 4 weeks, 2 engineer visits, repairing the fault and sending out my router to my address before they realised my order had been cancelled to which they also couldnt give me a valid answer. I was then passed back to an agent who told me they have just noticed fibre isnt available in my street. This is of course an absolute lie. As I said at the start my neighbour has a talk talk fibre package and just to be sure I checked with BT if I could get fibre and they advised me yes. The agent then told me it was just my property on the street that fibre wasnt available in. Yeah ok then why did the engineer repair the fibre line and tell me everything was good to go? Talk talk clearly just couldnt be bothered with the hassle any longer and asked me to cancel my contract. They never even asked whether I may think about downgrading to normal broadband they just wanted rid of me. So even if it were true and I couldnt get fibre in my street they just wanted me gone and again if it were true this has taken talk talk 6 weeks, 2 engineer visits and many phone calls for them to realise fibre isnt available but like I say it's a lie. I will now be joining BT but of course have wasted 6 weeks of my time on talk talk! Avoid them go with anyone else!
  • Reviewer
    Location
    Durham
    Reviewing
    TalkTalk
    Date
    Comments
    I've been a talk talk costumer for 4 years. And when you contact is up they don't inform you and just put your bill up. So I cancelled my account throw live chat and there 3 months ago and they still send you a bill .so don't go with them.
  • Reviewer
    Location
    Croydon
    Reviewing
    TalkTalk
    Date
    Comments
    TalkTalk.. waste of time and money
    TalkTalk connection undoubtedly the worst service one would ever encounter in entire world. I would not recommend TalkTalk. When I took a new connection, I was told that there would be interruptions in network connection for the first 10 days. After 10 days, there would be normal connection with the speed upto 18Mbps (Highest estimated speed 18.3 and lowest estimated speed 12.3). But every day, we are experiencing some or the other problem with the network. Once we called the customer care, they could find nothing, and said there could be some ongoing maintenance work (without prior information to customers about it??). But I guess since last 2 months, they are doing the same maintenance work and yet not able to correct it. My observation is that whenever I start video call or any videos online, immediately it gets disconnected. I don't understand why I am paying them the money for 'Unlimited Plan' when I am not able to get uninterrupted connection for a single day. I request all the viewers, Please Please Please... Don't do the same mistake like me. There are so many different services in the market. TalkTalk is waste of money and time too (as with this connection every second day of your life will be wasted on the call with TalkTalk customer care call center).
  • Reviewer
    Location
    Liverpool
    Reviewing
    TalkTalk
    Date
    Comments
    The broadband is almost as poor as the awful customer service. Don't say I didn't warn you! This company should be bust by now. Terrible.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    TalkTalk
    Date
    Comments
    Horrible service provider and never select this one. Lot's of hidden charge. My service got a problem a year ago and I asked customer service, they said an engineering was needed and I was charged £65 for they fix their own issues. Then added an 'Unlimited UK Calls Boost', I do not have a telephone even, they hiddenly charged me £16 per month (since I set up a DD and I did not check until a few weeks ago'.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    TalkTalk
    Date
    Comments
    I've been a customer of TalkTalk for a number of years January this year my contract expired and they carried on taking £60 a month from me my contract was for 35 when I inquired about being over charged I was offered £20 in compensation TalkTalk or a company who do not care about their customers they're only in it for the money I have no change my provider to Skye who have been very good to me I would suggest anyone thinking on joining TalkTalk to think again their offices when you make enquiries or somewhere abroad you cannot speak to anyone in England TalkTalk should be ashamed of their selves when they are after to money from their customers there soon texting you for money but when they could offer you better deals they don't bother I was quite shocked when I found out I have been overcharged buy 6 month I paid by direct debit and never give is a thot they would rip me off like I have said beware of TalkTalk they pass all complaints on to someone then you speak to that one I then pass you on to someone else please please please do not sign up with TalkTalk by doing this you cannot say you've not been warned.
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Comments
    TalkTalk customer service is the worst that I have seen for years! I left them in May 2014 and paid up in full and they STILL keep sending me bill after bill. I called them to stop this and make sure that my account is closed, they said yes it was closed, but I still get demands for payment!! This is harassment! I hate this company with a passion! SAVE YOURSELF ALOT OF STRESS AND GO WITH ANOTHER PROVIDER. They are cheap in every way possible.
  • Reviewer
    Location
    Bathgate
    Reviewing
    TalkTalk
    Date
    Comments
    Do NOT deal with this company. Two weeks after receiving my router, I still am not connected. Very difficult to get through on the phone, a bot service which is hard to locate in the first place then ponderously slow, repetitive and ineffective. Truly awful service which is hard to fathom in 2022!
    Please avoid at all cost.
  • Reviewer
    Location
    Liverpool
    Reviewing
    TalkTalk
    Date
    Comments
    I have only been with talk talk for three months and im sorry i ever signed with them. With a terrible 4.2mbps and a regular cut offs every hour of the day i cant believe how they can justify taking money for a product that simply is 10 years old. They claim that i have super fibre optic but i disagree. 3 engineers have been to my house to try resolve this but each time theres always a resolve which indeed doesnt make a difference. 2 routers later and still no resolve im currently pushing to cancel and get compensations for the 3months of a none usable product in my case..
    I must add that if you do try and conact talk talk they're going to try everything to make up poor excuses i.e. your router is to close to your tv or you may have a loose cable theyve even asked me to perform my own tests, opening up the cable box, so now im a technician.... this is absolutely discusting as i think of all the OAPs that actually end up performing these home made tests!!! All in all i think talk talk is a joke of a company and should actually be looked into by trading standards.. DO NOT SIGN UP WITH THEM would be the main review here
  • Reviewer
    Location
    PONTYPOOL
    Reviewing
    TalkTalk
    Date
    Comments
    THIS MOB MAKES DICK TURPIN LOOK A NOVICE
    PLEASE PLEASE DON'T CHANGE TO THIS CRAP COMPANY.call centers with low empathy and huge call handling times. Low effort and urgency to solve problems and problems regularly occur - no understanding of how to solve the issues, just pointless diagnostic tests.it wouldnt let me give a minus
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Comments
    If you value your health and sanity I implore you do not use Talk Talk. I have been lied to laughed at and now I'm trying to leave they want me to pay a termination fee. So the fact in the 8 months I have been with them my internet and
    Phone line has worked less than it has worked. I have been down now for 2 1/2 weeks
  • Reviewer
    Location
    Martin
    Reviewing
    TalkTalk
    Date
    Comments
    There is no words to describe how BAD the service is, ESPECIALLY CUSTOMER SERVICE I would not recommend this service to my worst enemy. I have been passed around everyone in every department and still the issue of inconsistent fibre broadband cannot be resolved, or iff anyone is actually bothered it seems to just be a big joke to them IF YOUR THINKING OF SIGNING TO TALKTALK PLEASE THINK AGAIN I WOULDNT WANT ANYONE ELSE TO HAVE THE HASSLE AND INCONVENIENCE THAT WE HAVE HAD
  • Reviewer
    Location
    New malden
    Reviewing
    TalkTalk
    Date
    Comments
    The worst broadband service in uk, every single day lost the connection few minutes several time, worst customer service ever, I recently changed to sky, much much better
  • Reviewer
    Location
    Meltham,Holmfirth
    Reviewing
    TalkTalk
    Date
    Comments
    Lost my telephone and internet connection on4.1.22.Rang daily as I amdisabled and 75 so the internet is my lifeline.Finally resolved on 18.1.22.Having been without telephone,broadband and use of Netflix for which I have continued I was dismayed when I was contacted and told that £5.04 would be knocked off my next bill.I have written to the CEO for his comments.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Were not able to fix broadband for 2 weeks. Cancelled at the end.
  • Reviewer
    Location
    Colchester
    Reviewing
    TalkTalk
    Date
    Comments
    Comments
    I had to end my TalkTalk contract straight away after starting new contract.I informed moving home. The experience of doing so was appalling. I have end up with no internet facilities 13 day’s.after that I was on the phone and wasted my time around 3 hours with TalkTalk I was passed from department to department nobody know actually what they doing. I am even surprised how possible manage a company still doing business.If any one with TalkTalk Very Good luck to them. This is the worst customer service experience I have had in years. TalkTalk should be shut down
  • Reviewer
    Location
    Canvey Island
    Reviewing
    TalkTalk
    Date
    Comments
    I have had reasonable broadband for several years but this has deteriorated badly over the past 6 months. The reception signal has become increasingly poor, and now when keying the data registers in jumps with the text appearing several seconds after it has been keyed. In calls to their help line it is clear you are talking to someone in a foreign land who's command of English and level of speech is poor and clearly has little understanding of the problem. Their standard answer is, unplug everything, leave for a while and reconnect, all of which has already been done. The truth of the matter is that Talk Talk telephone is good, but they are out of their league with broadband.
  • Reviewer
    Location
    Leicestershire
    Reviewing
    TalkTalk
    Date
    Comments
    What a bunch of liars! Ordered a new connection and it never arrived . Told me that the engineer was 1 hour away. Then next day that the engineer couldn’t find our address. Rang numerous times and got cut off every time. The worst service I have ever come across by a long way! Avoid at all costs if you value your sanity.
  • Reviewer
    Location
    Highbridge
    Reviewing
    TalkTalk
    Date
    Comments
    Very slow for fiber why is it so poor
  • Reviewer
    Location
    Coventry
    Reviewing
    TalkTalk
    Date
    Comments
    Awful. Raised our bill without telling us after receiving awful service. Slow speeds, the internet would keep dropping..spending hours on the phome to talk talk restarting the router etc etc. Had seceral engineers out and still awful. Customer service team are rude.
    Would give them 0 stars. Avoid.
  • Reviewer
    Location
    XX
    Reviewing
    TalkTalk
    Date
    Comments
    TalkTalk is the worst service in the world. Their broadband is constantly not working and the customer service is the worst I have ever met. They also won't cancel your contract if you want to. Our internet service is not working for the last 2 months, they were unable to fix it and now they don't want to cancel it. STAY AWAY!
  • Reviewer
    Location
    Chesterfield
    Reviewing
    TalkTalk
    Date
    Comments
    Please avoid this company. Not one problem for two years with other providers, now 2 months of terrible speed and connection issues. Awful customer service, dreadful experience. We are trying to get out of early penalty charges to leave them. Please don't make the same mistake that we have
  • Reviewer
    Location
    Torquay
    Reviewing
    TalkTalk
    Date
    Comments
    I have NEVER been so DISGUSTED with a service as I have with Talk Talk!
    Their service is NOT a service.
    I am owed £40.04 credit, which they will not return.
    I left because the service was sub standard constantly losing broardband connection.
    I DO NOT BELIEVE I WILL EVER RECEIVE A REFUND.
    HENCE TALK TALK ARE ALSO LIERS AND CHEATS.
    I am disgusted having spent copious hours with no success trying to retrieve what is m8ne.
    Shame on you Talk Talk
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    Absolute disaster, called them multiple times and they told be it will be better but it ******* is not. Low downloading and uploading speed, really high ping constantly jumping over 100, disgusting.
  • Reviewer
    Location
    Wales
    Reviewing
    TalkTalk
    Date
    Comments
    I am not going to give it any stars talktalk are apauling! They are only interested in making money and do not care if you are not getting the guaranteed speeds of internet.
    I’ve had nothing but issues my supper fast broadband is the worst I’ve ever had, supposed to be guaranteed at 30mbs and I get 1.9mbs! And like others have stated if you can find the time with a family and Woking full time to call them to get someone out as you are on the phone with someone who doesn’t listen to you and barely speaks English for up to 2 hours!
    Then they want you to do all these different tests and you become an engineer before they will even send someone out to see if there’s a problem!
    My whole 2 year contract it has been the same, when an engineer comes out they can’t find an issue and they bump speeds back up and after a week of bliss it’s back to the 1.9mb if I’m lucky because sometimes it just disconnects for no reason!
    I demanded to cancel as they were not keeping these guaranteed speeds and they said it was going to be another 7 days and expected me to pay for them seven days even though I had an hour long conversation previous to this regarding my 1.9mbs!
    I stated they need to get an engineer out to me then for the 7 days they wanted me to pay and if I get my guaranteed speeds I would be more than happy to pay!
    They are a joke I feel like all they do is argue with you to get you to give up which I previously have done hence the issue going on so long, I don’t know how they get away with it however I will be contacting the ombudsman regarding my issues and money wasted and I advise others to do the Same!
    Avoid, Avoid, Aboid! You know it’s bad when your mobile data is better than your broadband!!!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Well every ISP I viewed seems to have bad reviews. It is only that if something you dont like is when people speak up. To be honest I was with sky and they were the worst. Moved to Talk talk. so far so good. Speed bettercthan sky. no outage and now upgraded to fibre. Good service so far and lots of offers. Cheaper than Virgin and they matched their offer. No Tivo hub but generally they do the dirty work of switching. Virgin wanted me to do all the work. I have not seen bad service hence 4 stars. will come back after the connection done for the fibre
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    What a complete waste of time and money!! Customer service worst I've ever experienced. I cant believe they're even making any business. Wow worst company ever come accross. bad service, false information, worst customer service
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Comments
    Constantly losing connection, customer service a complete waste of time they never give you an explanation why this is happening they keep on doing the same diagnostic checks then say it should now be ok next day - NO IT IS NOT back on phone again
  • Reviewer
    Location
    scotland
    Reviewing
    TalkTalk
    Date
    Comments
    It is so bad in every way that it is criminal. I feel like reporting therm to police.
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Comments
    I really cant say they deserve a single star. Avoid Talk Talk at all costs. However good the deal may seem it is not worth the non existent customer service. Appauling all round. ....
  • Reviewer
    Location
    United Kingdom
    Reviewing
    TalkTalk
    Date
    Comments
    The worse possible service you can imagine with an industry low standard of just 1Mbps return link speed. Poor HUB hardware, cheap and nasty TV box and an incredibly poor support team who just do not care. Beware it is a total rip off!

    But try to leave after a few months because you are fed-up with their service and they just make it impossible and charge you for the privilege of saying goodbye.

    Cannot even give them one star!
  • Reviewer
    Location
    st Albans
    Reviewing
    TalkTalk
    Date
    Comments
    Awful broadband and phone supplier. I rang 6 timed to arrange a home move and service engineer to come and put in a telephone socket as talktalk couldn't move my existing number and service engineer. Unbelievable!! The customer service is rude and argumentative reading from scripts. I would never use talktalk again as something as simple as moving my number and booking an engineer is too sophisticated for this company.
  • Reviewer
    Location
    Bucks
    Reviewing
    TalkTalk
    Date
    Comments
    Had a chat with the customer services team this evening had to endure listening to some guy chewing his dinner down the phone whilst I was making a complaint then had a unpleasant lady laughing at my complaint. No one takes you seriously or even listens to understand your problem! They don't even deserve a half a star! Hours of going backwards and forwards and ending up worse off that when I started!
  • Reviewer
    Location
    Midlands
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely by far the worst experience of my life with any company..too much to list..I might as well ring my grandma than talk to customer services, clueless and I had to repeat the faults every week for 4 months & still didn't get rectified
  • Reviewer
    Location
    BANBURY
    Reviewing
    TalkTalk
    Date
    Comments
    Appalling services. I have not had a landline for over a month and the technical support rambles on endlessly and I cannot make sense of what they say. Promised to send an outreach guy to visit my home to check out. I took time off work and no one came. I complained but nothing happens, the same rambling from the complaints section.
  • Reviewer
    Location
    Sunderland
    Reviewing
    TalkTalk
    Date
    Comments
    Worst company I have ever dealt with.
    Broadband speed atrocious. ....connecting to an operator almost impossible. .... totally not worth the time or money spent on hoping to get a good deal. In the end returned to my previous provider who I now realise are an amazing company. Would definitely not recommend. ....
  • Reviewer
    Location
    England
    Reviewing
    TalkTalk
    Date
    Comments
    Talk talk is so slow. The internet can not handle more than 3 devices connected to it at once else it takes ages to use the internet. It’s so laggy and buggy. It turns off on its own and talk ages to work again. I do not recommend.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.