496 Customer Reviews over 50 pages
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- Location
- Hellifield, Skipton
- Reviewing
- SSE
- Date
- 2016-01-07
- Comments
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We just switched to SSE and this has been the worst decision ever, they say up to 7.5mbps but were actually receiving at the most i've tested 2mbps.
Its shocking and now we are stuck in a contract with a terrible supplier.
Thats what you get for a cheaper price. Avoid at all costs
- Location
-
- Location
- Milton Keynes
- Reviewing
- SSE
- Date
- 2015-12-30
- Comments
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Very poor customer service.
Have no control of the network.
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2015-12-19
- Comments
-
I would like to thank for the best broadband which I had in UK!
All other companies charge high prices for low speed broadbands and let me tell you - it's insane! Then I moved to new place and I found about SSE company I tried and from now on I recommend it to everyone.
This company doesn't spend a lot of money for advertising so it's common that most of us even don't know about SSE.
Just one minus is that you need to spend around 20 minuets to be connected to customer service. I hope they going to sold out this problem soon.
In the end even you need to spend around 20 minutes on phone but you going to have high speed broadband for amazing price.
All the best!
Reda
- Location
-
- Location
- Glasgow
- Reviewing
- SSE
- Date
- 2015-12-09
- Comments
-
Avoid at all costs. If there was a zero rating I would definitely choose that for the Speed and reliability options above.
I have been having issues with this service since signing up some 6 months ago.
Firstly, the package which I signed up for was only partially taken over which meant even though I had ordered Telephone, Calls and Broadband in a package they only ported over the telephone line and not the broadband too. This meant that I was being billed from them for the full package and from my previous supplier for the broadband too.
Having since rectified this and since the broadband has been provided by SSE I have had barely any service with intermittent complete drop outs if it works at all.
I went through all their tests and still there were issues I asked for a new router and they never sent one. I also called back and they said that they had closed the complaint as they called me and no one answered - how about leaving a message???
I called to let them know I would be going with another supplier and they tried to pull the old "termination fee" being in the "terms and conditions of the contract" to which I politely reminded the call handler, through a muffled laugh, that it was indeed them who were in breach of contract and that they are more than welcome to pursue me under breach of contract if they foolishly believed they would indeed win.
- Location
-
- Location
- Haverfordwest, Pembrokeshire
- Reviewing
- SSE
- Date
- 2015-12-04
- Comments
-
Moved to SSE recently from BT, who kept adding things to my account I didn't ask for (i.e. BT Sport). I have never switched before, however, and was a little apprehensive about doing it.
I have gone from paying £200 a quarter to £87 for the same level of service (17mb unlimited broadband and anytime calls). SSE have also given me this for £5 a month for the first 6 months (including line rental!).
The speeds are also faster, as I have a new router, I suppose.
Thus, I am very impressed. Their energy prices are totally extortionate, but broadband is fantastic. Thanks, SSE.
- Location
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- Location
- Merseyside
- Reviewing
- SSE
- Date
- 2015-11-30
- Comments
-
Very good service, no throttling or anything either. maybe am just lucky?
also managed to get a free static IP
- Location
-
- Location
- Swansea
- Reviewing
- SSE
- Date
- 2015-11-28
- Comments
-
Speed and reliability is SHOCKING - switched from sky which worked fine by the temptation of a cheaper service - yes it is cheap but if it doesn't work what's the point. Speed down to less than half meg on busy periods on a line that's capable of 15mB plus and has been tested to do so by Openreach. When I quizzed the openreach engineer when he came to test he just laughed when I said SSE where providing the service - saying don't expect to use at periods then was his comment. On top of that the router is of such poor quality it's pathetic - when I complained SSE told me to get a booster - but again what's the pint when it keeps loosing it's outside line. If you want a cheap service go for it but if you need to use the internet look elsewhere.
- Location
-
- Location
- Sheffireld
- Reviewing
- SSE
- Date
- 2015-11-27
- Comments
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Swapped to SSE from Talk Talk. Download speed increased from 13Mbps to 17Mbps. Speed can reduce a little in the evening. British call centre. Overall very good value for money.
- Location
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- Location
- Klem
- Reviewing
- SSE
- Date
- 2015-11-22
- Comments
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I wrote first review of SSE Broadband on 22 October 2015 because my switch over was a disastrous, tedious and it took 6 working weeks all together.
My contract was taken on the 18 September and Broadband started working finally after many phone calls to the customer services & many complaints on the 2nd November .
I was without broadband for 5 and half weeks.
On the 9th October I called the customer services and was assured that my router will be sent to me in the next 7-10 days and broadband will work. I was very polite, and a lovely lady at the call center told me that she would fail a complaint, because I was waiting 3 weeks.
12 days later, after 25 min of waiting to speak to customer service, I was told that my broadband order has not even been placed. That they will look into the fault on my line and someone would call me back. No one called me back, I had to spend another 30 min, waiting to be connected to the customer services. I wasn’t getting of the phone until I spoke to the supervisor with assurances.
They use BT engineers, so they depend on their scheduling of repairs – another delay.
After BT engineer repaired the physical fault on the line, I waited another week for the router to arrive and for the broadband to go live.
First week broadband speed was very low - on average it was between 4,6 Mb download speed up to 5,4 Mb. The contract is for 17 Mb download speed, I was explained that first week is stabilising period, and that in reality in the future I will be receiving between 5 and 8 Mb depending on my area. Today is 22nd November and speed is 10,8 Mb. I had 3 days last week of speeds between 1,8 and 2,5Mb but this resolved itself without having to contact SSE Broadband customer services.
The advantages are: call centers are 0800 number, staff is polite and well trained, very good deal for broadband and phone rental.
Disadvantages: incredibly long and troublesome change-over, call centres closed on Sundays, phone line Service Charge and Access charge, details below***
If you want to spare yourself agony of waiting TO COMPLETE THE SWITCH OVER from your old broadband supplier, call SSE as soon as your phone line is connected and check on your order status. Call every day – is my advice.
***Depending on the package you choose 0845 & 0870 calls are either inclusive up to 70 minutes during the same inclusive periods as your call package or are charged :
Unbundled Tariff Numbers beginning with 084, 087, 09 and 118 are charged as the sum of two elements: a ’Service Charge’ and an ’Access Charge’. The ’Service Charge’ is as published by the business being called while the ’Access Charge’ is 6.9p per minute. 0845 and 0870 calls remain non-chargeable (no Access Charge or Service Charge will apply) for the first 70 minutes,
for the relevant periods of your calls package and calls to these type of numbers will not be subject to a set-up fee.
When not inclusive in the package, 0845 calls cost a maximum of 13.90p for a one minute call and 0870 calls cost a maximum of 19.90p for a one minute call for all these packages.
- Location
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- Location
- west sussex
- Reviewing
- SSE
- Date
- 2015-11-14
- Comments
-
Well where to start, made the mistake of seeing SSE broadband the offer, been with them for years with GAS/POWER, give them a try at least I could understand them, anyway during the day great 12m all day long evenings 1-3m phoned and phoned NOT broadband problem must be a line fault, NO it works well all day cant be a line fault , sorry go to fibre that will sort out your problems but cost more, went to fibre 36m all day 1-3m evenings ,,, well you can see where this is going as of today cancelled SSE BROADBAND OR LACK OF IT, GAS and POWER... PLEASE PLEASE DONT GET SUCKERED IN
- Location
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