496 Customer Reviews over 13 pages
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- Location
- BRADFORD
- Reviewing
- SSE
- Date
- 2023-04-27
- Location
-
- Location
- Southwark
- Reviewing
- SSE
- Date
- 2023-02-21
- Comments
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They were good in the beginning some years ago and so we renewed a contract with SSE in May 2022 at good fixed rates and secured some fixed client discounts which were part of the full contract term. Since August they are collecting £10 more and when I called Customer Service they acknowledged the error and breach of contract and said it would be fixed in the next bill. Many bills later, long fruitless calls with customer services, messages through Whatsapp - all no effect. I cancelled my DD 2 months ago. The bills still come by email saying I should call to re-setup a DD. No I won't do that.
- Location
-
- Location
- King's Lynn
- Reviewing
- SSE
- Date
- 2023-01-21
- Comments
-
Today around 2-3pm my router disconnected from internet. Couldn't contact sse because they works just till 2pm. All day I'm without internet and probably no chance to get help from customer service till monday 8am. That's ridiculous. Very unsatisfied
- Location
-
- Location
- Moreton-in-marsh
- Reviewing
- SSE
- Date
- 2023-01-10
- Comments
-
Wi-Fi is absolutely rubbish , had it for over a year now , constantly turning off all day everyday , for the last month the speed gets slower and slower each day and its now at 0.1mbps and can barley open a website, shocking!
- Location
-
- Location
- Lincolnshire
- Reviewing
- SSE
- Date
- 2022-12-08
- Comments
-
Worst company I've ever dealt with. Have managed to over charge me on the agreed price for broadband for first three months and have failed to resolve the issue.
I have made several attempts at contacting them to rectify the issue, including; an online form (which no one bothers to get back to you on); a WhatsApp service (which takes weeks for someone to get back to you on, only to be told they can't deal with billing issues on there; and through phone - where I was promised the issue was resolved, only to receive with wrong bill again a week later).
I then emailed the email contact address included on the latest statement, only to receive an automated response telling me that they no longer monitor that email address, and to visit the Website for a list of contacts (all the ones tried above).
Had numerous drop out issues in first few months, also.
All in all, an an absolutely dreadful company, with a customer service department that's clearly not fit for purpose. Will be looking into cancelling the contract.
- Location
-
- Location
- Swansea
- Reviewing
- SSE
- Date
- 2022-12-02
- Comments
-
Worst company ever, do not go with them, wanted to cancel as I moved out of the property I was living at in September, I work 12 hour shifts with short breaks, so due to waiting times couldn’t get through to them then on my days off I would call them be on hold for about 1-2 hours, I would then get through to someone who would transfer me and the call would go on for another hour or so before I’d hang up as some people do not have all day to wait for someone to pick up? Or I would call and be waiting for again 1-2 hours and the call would just drop. So I tried emailing them, got no reply, so then I messaged on WhatsApp at the beginning of last month, and only now getting a reply, so I have payed 2 lots of £26 when I am not even using the Wi-Fi, which could have been avoided if they had better customer service skills, and now I have been messaged saying as it has only now been cancelled it can take up to 28 days for it to go through, so another payment of £26 will be taken out also they told me I will be billed a cancellation fee, avoid this company, I’ve had nothing but problems with them since I started with them and that goes for electricity with them too.
- Location
-
- Location
- Aberdeen
- Reviewing
- SSE
- Date
- 2022-11-01
- Comments
-
have been with them for years with no problems until they became talk talk from this point on they have gone down hill and they dont have customer service.........
- Location
-
- Location
- LONDON
- Reviewing
- SSE
- Date
- 2022-10-31
- Location
-
- Location
- Wales
- Reviewing
- SSE
- Date
- 2022-10-17
- Comments
-
They have changed how I can pay preventing me paying online meaning I have to ring them wouldn't be a problem if I didn't spend the last 2 months trying to actually get through to them oh and the few times I have I'm chucked on hold for hours till I hang up. I've emailed and sent them messages on WhatsApp most I got was " you're in a queue" at gone 10pm over 8 hours after I tried to make contact with them. All I want to do now is pay the bills due and switch provider now because they are the worse I've known and none seem to want to sort this out other than put me on hold
- Location
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- Location
- Braintree
- Reviewing
- SSE
- Date
- 2022-10-15
- Comments
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I am so frustrated with this company. Been with them since 2015, all was good until Ovo came on the scene. What a complete cock up!! Been waiting since July 2022 to get them to send me a bill. D.D was changed to Ovo Energy Ltd, but has remained inactive since July. Have been trying to contact them for 3 days. Phone ringing out continually or you get cut off, appalling customer service! Found another number to ring(one of many I might add),and was actually answered. Very nice,polite man, who has assured me my bill will be taken out in Nov. He apologised for the cock up, although its not actually his fault, but takes the flack and frustration from SSE customers. So, I will wait with baited breath, and hope, my bills will actually, be taken out my bank. Have had advice from Citizans Advice, who said they were in breach of contract under common law, and maybe a phone call to Trading Standards wouldn't go amiss. Let's hope the gentleman I spoke to today,is giving me the right information, as I don't really want to go down the legal route if it can be avoided. It's amazing really when you think they chase thousands of clients that don't pay their bills, when, all I want to do is actually pay mine!!!! Let's hope Talk Talk will be better, but I doubt it, we shall see.
- Location
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- Location
- Lowestoft
- Reviewing
- SSE
- Date
- 2022-10-07
- Comments
-
If I could give them no stars I would. Customer Service is non existent, they talk down to you and think they are better than everyone. Just set up with another company. My advice, I honestly wouldn't bother if you are thinking of going with SSE... DONT!
- Location
-
- Location
- Cupar
- Reviewing
- SSE
- Date
- 2022-10-03
- Comments
-
I have been with them for years now. I got a call
today nice caller but waste of time. Was not told
they are now talk talk which I did not sign up for
and said I had an unpaid phone and broadband
bill from last time. I really do not understand this
Also sone recent bills no details of calls. Very strange
company.
- Location
-
- Location
- Prrston
- Reviewing
- SSE
- Date
- 2022-09-29
- Comments
-
I have the Unlimited Fibre and it is rubbish i cant not have tv and phone wifi on at the same time.
My account online says inactive and £0 due.
- Location
-
- Location
- Gillingham Kent
- Reviewing
- SSE
- Date
- 2022-08-26
- Comments
-
SSE customer service is literally non existent. We have been with them over a year for electric and broadband and had very little reason to contact them. Until this month when we didn’t get the usual email that our bill was due. I pay every month on time without fail. This month no email so I went onto the account to pay when we didn’t get the email and it says account inactive and we owe £0 and does not allow me to make a payment. Our internet is still up and running mind you. For over a week I have tried every single contact method available and have not once got anywhere. Live chat agent told me to call and ended chat. WhatsApp tells me to call. Email they provide on invoice is defunct and says to call. So I call and call and call and call. I complain and they immediately close the complaint. Honestly I’m sick of trying to pay them now and will just switch. Honestly don’t bother. The speeds are good but god forbid you ever need to contact them.
- Location
-
- Location
- Richmond
- Reviewing
- SSE
- Date
- 2022-08-25
- Comments
-
Cowboys & liars. Do not understand a thing about broadband . Their technical support engineer told me to open the sockets on the wall myself in order to run the checks.
However, I just been told that they been taken over by another dreadful company
TALK TALK which I dealt with 12 years ago and as usual dreadful people to deal with
Please I do not want to deal with you anymore
- Location
-
- Location
- Reviewing
- SSE
- Date
- 2022-08-10
- Comments
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Please consider carefully before you use SSE for your broadband. My mother is 85 and uses the internet to live stream her favourite programs. This is her life line. We had problems with SSE from the start. We upgraded in the hope it would change. The customer service when you have a problem is a shambles. We have been paying a DD for months with no service. No emails have been replied to. I have switched provider and am prepared to go to any lengths to not pay another penny to SSE. I have spent valuable hours trying to find a resolution that they seem unable to provide.
- Location
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- Location
- Plymouth
- Reviewing
- SSE
- Date
- 2022-07-04
- Comments
-
Diabolical for gas and electric. They aren't helpful we chased them. As our pay as you go box ain't working. So we can't see what's on it. We rang them loads very unhelpful
- Location
-
- Location
- Bridgend
- Reviewing
- SSE
- Date
- 2022-06-21
- Location
-
- Location
- Pitsea
- Reviewing
- SSE
- Date
- 2022-06-20
- Comments
-
Haven't been with SSE Broadband since 18th April, and keep getting emails welcoming me back, you've set up a new direct debit without my consent, and 3 Mondays running ive had to phone you to sort it, to no avail. You were crap when I was with you and even worse now I'm not!
- Location
-
- Location
- Shrewsbury
- Reviewing
- SSE
- Date
- 2022-06-16
- Comments
-
Been with them since November constant bad connection they said it was fine on their reports sent an engineer who advised receiver was faulty had to constantly chase them had a new receiver that wasn't working phoned and they advised fault outside property been without broadband for 2 weeks offered 20 goodwill but that's an insult as had a faulty receiver no aftersales care restrict your service if a week late paying my lateness was due to the crap broadband connection and paying more to connect TV through phones don't touch this company with a bargepole very very bad they ignore emails etc now referring them to the ombudsman or offcom now they should stick to the energy providing not broadband.
- Location
-
- Location
- Ladybank
- Reviewing
- SSE
- Date
- 2022-05-31
- Comments
-
Tried to change tariff today and did not accept
My landline number. I have had very bad experience
With them on all accounts. Especially since ovo
Took over.
- Location
-
- Location
- Canterbury
- Reviewing
- SSE
- Date
- 2022-05-19
- Comments
-
Price goes up and I ask why, they just send me an attachment"Your SSE Phone package is changing"....you are correct... I'm going elsewhere due to your lack of explanation and general malaise towards customers.
- Location
-
- Location
- Cambridge
- Reviewing
- SSE
- Date
- 2022-05-19
- Comments
-
Persistently intermittent broadband connection. SSE customer service not interested - it's less than 3 days outage. They openly state that they "don't guarantee a fault free service". Tells you all you need to know.
- Location
-
- Location
- Leicester
- Reviewing
- SSE
- Date
- 2022-05-09
- Comments
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Dirt bags who sign you up to a contract and destroy your credit rating.
- Location
-
- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2022-05-07
- Comments
-
Can only agree with other reviewers here, avoid this company for your broadband service. Been with them for just 5 months and had issues since day 1 that haven't been resolved yet after several phone call to them. Always excuses and telling me what they think the problem is but without coming up with a long term solution.
Was told to buy a powerline adapter at cost to myself which I did and still having issues with wifi signal dropping out several times per day. Now trying to get out and cancel my contract and move to Virgin instead. SSE's routers are basically cheap garbage and they know it and their customer service try to make excuses for it and side step around the issue.
I was told that the signal coming into the house is fine and working but what happens to wifi in the house (i.e my signal keeps disappearing and dropping out) is nothing they can do anything about. Really?? Its their substandard equipment that ia causing the issue, and are they seriously suggesting that its ok if the wifi signal drops out several times a day and there is nothing they can do about that? Substandard routers, substandard service and substandard company. Avoid at all costs!!
- Location
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- Location
- Sunderland
- Reviewing
- SSE
- Date
- 2022-05-01
- Comments
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I would give it a zero if I had an option I have fibre optic unlimited broadband and it slower than any other broadband that I ever cane across
3 months I been using my phone dada and can not use any tablets or smart tv as it the slowest broadband I called them and had zero help and told me I have to wait till my contract ends end of July 2023 which is stupid I am gonna report them everyone please stay away
- Location
-
- Location
- Devonshire
- Reviewing
- SSE
- Date
- 2022-04-26
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2022-04-16
- Comments
-
By far the worst Internet provider I have ever experienced. Internet keeps going down and when I call them they are no help. My Internet goes down all the time and when I call them and complete these checks that they ask for and it STILL doesn't work they tell me ogg there's nothing we can do someone will get back to you in a few days.... so I have to go days without Internet over the easter holiday. By far the worst Internet provider I have ever experienced. I have NEVER had problems like this in any of my old addresses. And any of my old providers and trust me I have had alot of Internet providers... thus is By far the worst amd I don't recommend anyone give them your money as they will charge you for a faulty service........... absolute dog s*** of a service
- Location
-
- Location
- Birmingham
- Reviewing
- SSE
- Date
- 2022-03-18
- Comments
-
AVOID AT ALL COSTS!!!!!!!
Horrible company with horrible managers that dont give a fig for what customers experience during one of their MANY down times!
I have video recording of a call where one of the managers forces us to disclose personal and embaressing details and then repeadely tells us he doesnt understand why having our money stretched even further would be hard for us right now!
Seems like these FAT CAT managers just sit in their ivory towers and have NO care for how their customers feel or things they go through as a result OF SSE!
- Location
-
- Location
- Kent, UK
- Reviewing
- SSE
- Date
- 2022-03-15
- Comments
-
Everything went live on time. Easy to set up and have had no issues so far. Speeds are excellent and having no problems running 10+ devices at once. Long may it continue!!
- Location
-
- Location
- London
- Reviewing
- SSE
- Date
- 2022-02-21
- Comments
-
the worst of the worst of the worst. nothing works for months. Tried to contact helpdesk many many times, but they can't fix it. Just awful.
- Location
-
- Location
- Gloucestershire
- Reviewing
- SSE
- Date
- 2022-02-03
- Comments
-
Would give zero stars if I could. Absolutely appalled with this broadband. I signed up and have been unable to use the broadband a single day without problems. Now having to pay over £200 bill to get out of contract early. Spent hours on the phone trying to fix issues (mostly on hold being passed between departments) but still got nowhere. Daylight robbery. Wish I’d read these reviews before I went with them!
- Location
-
- Location
- Forest of dean
- Reviewing
- SSE
- Date
- 2022-01-17
- Comments
-
Was once good but now terrible and when a complaint was sent in,never got a response so changing provider..
- Location
-
- Location
- Bradford
- Reviewing
- SSE
- Date
- 2021-12-10
- Comments
-
Absolutely appalling constantly crashes no signal alway having to reboot the $h*t€ never had Internet so usless carnt have more than one device on it getting shut of it in next few days going find another supplier was same with gas bill I never had and got charged for when didn't have a gas line to my home bunch of con artists
- Location
-
- Location
- Liverpool
- Reviewing
- SSE
- Date
- 2021-12-02
- Comments
-
Worst internet provider EVER. Not cheap ether at £33p/m
- Location
-
- Location
- Hampshire
- Reviewing
- SSE
- Date
- 2021-11-28
- Comments
-
Very slow broadband, and often no broadband. I now realise how expensive they are too! Was promised a new router, which never materialised. Can get a similar deal for half the price.
- Location
-
- Location
- Aberdeen
- Reviewing
- SSE
- Date
- 2021-11-25
- Comments
-
Shambolic. The broadband service on the website actually links you to gas and electric when you try and do a home move which means they will direct you to cancel then try to penalise you for thinking it is cancelled. Beoadband itself is poor too, video meetings often cutout due to speed. Pay the extra and avoid SSE.
- Location
-
- Location
- WARTON PRESTON
- Reviewing
- SSE
- Date
- 2021-11-14
- Comments
-
sse ARE TOTAL LYING INCOMPETENT people how they can make us wait 8 weeks,and still waiting to transfer our broadband to our new address is bloody disgraceful.
we have been give date after date and to date still no internet no reason why the hell it is taking so long i would never ever recomend this useless company ever!!!!!!!!!!
- Location
-
- Location
- Bournemouth
- Reviewing
- SSE
- Date
- 2021-11-12
- Comments
-
5 days without WiFi but A very big Thank you to Malick, Debbie and Openreach engineer for finding out that the router was at fault in my property and thank you all at the faults department for talking me through the set up with the new router at SSE found everyone so helpful so polite and very professional.
Many thanks to you all at SSE broadband
Mr B Redmond
- Location
-
- Location
- Blandford
- Reviewing
- SSE
- Date
- 2021-11-09
- Comments
-
Completely rubbish been with them for 13 days 3 of what still had no internet from start up. Called today to cancel as now I’ve been kicked out of my home and are homeless on the phone for an hour before speaking to anyone, now I’m having to pay £209 to cancel even tho I have no where to even wipe my own ass! The cancellation fee is the whole contract day light robbery! Will never recommend!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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