496 Customer Reviews over 50 pages
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- Location
- warwickshire
- Reviewing
- SSE
- Date
- 2016-06-15
- Comments
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I joined SSE on the 10/06/2016 taking advantage of their home phone/broadband deal.
Was surprised to have a BT engineer turn up to connect the line. If I had known this I probably would have gone elsewhere, because I don't want anything to do with BT, but anyway, the broadband switch has been swapped over smoothly and seems fine, even though its been only five days. The problem is I have no landline, incoming or outgoing.
I tried going through the email side, but that was a big waste of time, so I finally got to talk to a person at customer services today.
The girl was polite, knowledgeable, and knew exactly what my problem was, which has me highly suspicious, because I had the distinct impression she was reciting from a script.
Reading these reviews there is a common trend of one or the other not working, and I am worried that this is gonna take a while to fix.
I think this provider is playing both ends against the middle, where the customer is concerned, and are beholden to BT for their continued monopoly on landlines,but it doesn't stop SSE collecting valuable subscriptions.
Seriously considering cancelling within the cancellation period before this drags on.
- Location
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- Location
- Milton Keynes
- Reviewing
- SSE
- Date
- 2016-06-02
- Comments
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Wish we hadn't bothered moving to SSE. Due to have ultra fibre bb installed and working on 1st june. Open Reach engineer arrived (late) and said he couldn't do it. To add insult to injury he lied to SSE saying we weren't in when he called (we can prove we were). Endless calls to SSE to tell them to just put us onto ADSL as we have businesses relying on internet access. Said that they would fast track it soit would be 2 days to be switched on, then have just been told it willbe 10 days. What a shambles of customer service!
- Location
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- Location
- Rhondda Cynon Taf
- Reviewing
- SSE
- Date
- 2016-05-21
- Comments
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At first they were brilliant. But as the months went on the line speed getting to the router started dropping. then the dropouts started. Thinking it was the router, I bought a Netgear DSL6400. It instantly gave me a 2 meg line boost to router (that has not dropped by 1.5meg). Even with new router I am still getting dropouts very often. done a BT Wholesale speed test this evening. it states I am getting 30 meg download. When I download though it is mazing out at 0.8 meg. Will be contacting Swalec when their complaints line is open to call. Disgusting service!
- Location
-
- Location
- Oldham
- Reviewing
- SSE
- Date
- 2016-05-11
- Comments
-
After waiting 8 weeks to get installed, I was happy at first with the speed I was getting, which matched the speed I was paying for.
But now my speeds are abysmal, it seems that after using about 2gb in a day they slow your download speed down to about 20 - 100kb per second, which then seems to be the norm for the rest of the month.
Also the wifi completely drops out for about 10 seconds at least twice an hour every hour! Causing my downloads to fail, they even charged me a different amount every month for 5 months, were every bill was higher than it should have been.
It's cheap and discounted for a reason! Stay clear!
- Location
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- Location
- inverkeithing,fife
- Reviewing
- SSE
- Date
- 2016-05-06
- Comments
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Moved from talktalk and very happy i did.great price,customer service best I've ever dealt with and had no problems with internet connection or speed.handles streaming,downloading,online gaming with no buffering or lag
- Location
-
- Location
- inverkeithing,fife
- Reviewing
- SSE
- Date
- 2016-05-06
- Comments
-
Moved from talktalk and very happy i did.great price,customer service best I've ever dealt with and had no problems with internet connection or speed.handles streaming,downloading,online gaming with no buffering or lag
- Location
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- Location
- Chippenham
- Reviewing
- SSE
- Date
- 2016-04-16
- Comments
-
Came to SSE from Plusnet (not bad) and previously BT (utterly abysmal customer service outsourced to India) due to SSEs very reasonable pricing. SSE's customer service is superb. We have been having real problems recently that eventually turned out to be due to a local BT open reach line fault. We have had personal contract from the same individual from SSE (Nials) who has held our hand through this frustrating period with almost daily calls to us. I have never had service as good. Very impressed!
- Location
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- Location
- uk
- Reviewing
- SSE
- Date
- 2016-04-10
- Comments
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dismal never once used it without dropping out every few minutes
- Location
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- Location
- Lower Cambourne
- Reviewing
- SSE
- Date
- 2016-03-31
- Comments
-
Very poor speeds with this supplier. Download speed is 0.19 and Upload speed is 0.25. I did a BT speedcheck the guaranteed Min Download speed is 3.0 Mbps
- Location
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- Location
- Tiverton
- Reviewing
- SSE
- Date
- 2016-03-31
- Comments
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Every thing as they said, all on time,
service excellent, support 1st class
could not have wished for better. I had tried the post office before and nearly had a nervous breakdown do not go near the post office. Get SSE and save your sanity.
- Location
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