496 Customer Reviews over 50 pages
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- Location
- Wisbech
- Reviewing
- SSE
- Date
- 2016-03-29
- Comments
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Dismal service. The fibre optic broadband is no faster than the non fibre optic I had from Plusnet, and the range of the router is very weak. I can no longer use my tablet in the garden. Contacting customer service is dreadful, they tend to shout at you and not listen, also they're not technically trained and whatever they say is unreliable. They told me to get wifi extenders to increase the range but they haven't addressed the problem of the weak signal, which is probably a faulty sender aerial. Bloody abysmal service and if I can't get out of the overpriced contract I shall certainly not renew it.
- Location
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- Location
- Weston-s-Mare
- Reviewing
- SSE
- Date
- 2016-03-15
- Comments
-
Customer service initially very good but it took over 6 weeks to get connected. Very slow broadband speed and customer advisers now ignoring my emails. It's cheap for a reason!
- Location
-
- Location
- Saltfleetby, Louth
- Reviewing
- SSE
- Date
- 2016-03-10
- Comments
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I am coming to the end of my first contract with SSE Broadband and feel it would be fair of me to review their service. The changeover around April 2015 (from BT) went relatively smoothly with the phone going over first and about two weeks later the broadband went across. There was a day's hiccup following this (I believe an exchange fault)but since then the service has been excellent and I have had no cause to complain. I am hoping to negotiate a good deal with SSE (after looking at alternatives on-line I am in doubt as to where I would go)
- Location
-
- Location
- Essex
- Reviewing
- SSE
- Date
- 2016-03-07
- Comments
-
0.02mb/s to 3mbs depending on time of day. regularly drops out. customer services very polite and friendly, UK based and answer within seconds, but yet to resolve issue.
- Location
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- Location
- Rural Petworth
- Reviewing
- SSE
- Date
- 2016-02-22
- Comments
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Switched from PlusNet to SSE late last year as I wanted to move from my old 15GB usage plan to unlimited so I could use my new Samsung smart TV and watch movies without going over limit. SSE and PlusNet both supplied via BT as no LLU on my exchange (northchapel). Speed and reliability just the same as PlusNet but SSE cheaper as special offer was available. Only problem is customer service only available working hours Monday - Sat so if you have a problem you may have to wait or use mobile broadband as I did. Same Technicolor modem as PlusNet uses.
- Location
-
- Location
- Hincklye
- Reviewing
- SSE
- Date
- 2016-02-20
- Comments
-
A faultless move with everything done when expected or sooner with Broadband change over occurring seamlessly. Moved from TalkTalk and the improvement in every area is clear. Better service, better connection, better, more friendly and informative customer service. I am delighted and a lower charge as well!! I would recommend SSE Broadband without reservation!
- Location
-
- Location
- Bexleyheath
- Reviewing
- SSE
- Date
- 2016-02-18
- Comments
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After an initially difficult set up (Preserve it's worth it!) SSE have been a brilliant broadband provider. Having the fibre package my speeds match the estimations given to me before I signed up as well as exceeding them at times. Customer services are excellent but there are sometimes awfully long waits, sometimes in the region of ≥45 minutes so could be inconvenient for some.
Been with SSE for 5 months now with no issues, highly recommend to anyone. But take note that you may need to chase them up during your set up; having called them mulitple times I once discovered my order had been cancelled by mistake and I had to start over but overall there weren't any major (I.e. Days not weeks) delays.
- Location
-
- Location
- Henley on Thames
- Reviewing
- SSE
- Date
- 2016-02-16
- Comments
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After some difficulty with enabling the connection , SSE are as good as another provider, the customer service I found good.
The initial difficulties seem to stem from the Open Reaches way of doing the connection, in a word POOR. SSE customer services were good and provide compensation for the finical costs incurred by the delay.
- Location
-
- Location
- Dorset
- Reviewing
- SSE
- Date
- 2016-02-15
- Comments
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Broadband worked well till it failed on sunday am. Found there was no support after 1400 Sat. Spoke to the 1 person on support for phones who thought the broadband line was OK but she didnt have any broadband training. Documentation with the router is non existant. So no advice what to do if you can resolve problems with a power off/on. No info on how to log onto the router admin from a laptop. Found that out by guesswork. Once on I could see a PPP error. But again no info on what user/password I should have set here. No info on whether I should reboot to factory settings from the laptop or the reset 'hole' on back of router. So no broadband for 24 hrs due to lack of support or any support info. Not every customer could have tried fixing these problems, but I could have, if there had been some support paperwork with the router. Seriously considering asking to go back to my old slow& more expensive PhoneCoop provider. They were good & reliable.
Not of this helped by SSE failure to realise the original go live request had failed & thus my cutover was 2 weeks later than required. Plus SSE sent out router only 1 working day before cutover & then set out another on the afternoon after I went live. Overall a shambles of a company for broadband & I wont be recommending it to anybody. Shame as the phone service has been good.
- Location
-
- Location
- Barry
- Reviewing
- SSE
- Date
- 2016-01-18
- Comments
-
I joined SSE at the New Year. I have been with SSE for Gas & Electric for about 8 years and assumed it would be good to change from my previous provider; TalkTalk.
I was given no start date for the broadband and then found it was apparently the same day as the phone had started.
The first router would not connect to the internet. The router from SSE is so big it does not even fit on the shelf where the last router (a third of the size) had sat.
The second router arrived a few days later and connected straight away.
However, after about 9pm onwards the speed drops to between 1.0 mbps and 6.0 mbps. The signal either shows as 'very low' or 'no signal'.
A couple of times I have not been able to connect to the internet for over 30 minutes.
When I explained these issues to SSE they started saying there would be an engineer charge and if i cancelled my service charges would be incurred.
I should have thought twice when two of the sales staff, when I asked what the minimum access line speed was (as opposed to the estimated access line speed) they could not tell me.
SSE have been ringing every other day to discuss the issue but their suggestions that the router should be permanently left on and having to use a pin to do a hard re-set every time there is a problem leave me without any confidence that they are actually looking at what is causing the drops in line speed.
If this carries on then I will consider leaving SSE altogether along with my utilities as SSE are one of the 'big 6' energy firms who, according to the press, have apparently failed to pass on energy savings to the customer as well ...
- Location
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