SSE Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Recent Customer Ratings for SSE

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 466 customer ratings since 2019-10-26 (Show all time ratings)

Visit SSE   Read our SSE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

411 Customer Reviews for SSE

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Reviewer Location Reviewing Date Ratings
Absolutely conned by this company. Their broadband was probably the best I have ever had, but towards the end of my 12 month contract I got a letter to say that my contract would auto renew to the most expensive of 3 package options unless I phoned and asked for a different package. I phoned up with the intention of asking for the cheapest package (I don't use the internet a huge deal) but the number quoted multiple times was an invalid number. I made a complaint on their website and about a week later some fly by night bloke phoned me to apologise and chuckled to himself about how rubbish his own marketing team is. He said "I think based on your usage you should be on the cheapest package" and I agreed. I thought the problem was sorted, but a month or so later I looked at my bank statement and had been charged for the most expensive package they do, he hadn't changed a thing. I raised a complaint 2 weeks ago about this. Not heard anything. Considering whether I can recoup the money via the small claims court or some such avenue.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Sussex SSE  
DO NOT GET SSE
Worst wifi ever goes off at least 5 hours a day cant get hold of them if It does go off still send me Bill's after no internet for 2 weeks
DO NOT GET YOU WILL PAY MONEY FOR THE WORST SERVICE I HAVE EVER SEEN IN MY LIFE DISGRACEFUL
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester SSE  
Upgraded to fibre19 from adsl only received for 48 hours can't get answer from customer service phone line after several 1 hour calls from my mobile sent complaint emails got no answer so can't report the fault 6 days later still no signal and no answer from sse I have walking difficulties and rely on the Internet I am at my wits end they have not held up there side of the contract
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Stranraer SSE  
I wanted to cancel my "no-fixed term" contract and was told I could get a discount. What I got instead is a new 18 month contract, but was only told I am getting a discount! Now I'm having to pay cancellation fees due to not being aware of the new contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen SSE  
Worst service I have ever had the do not answer emails
Have had problems since 2018 broadband connections
Cutting off all the time very poor customer service
For disabled OAP
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Crieff SSE  
Absolute rubbish! Rubbish service. Pricey... never, ever again!!! Extra charged. DON"T EVEN THINK TO SWITCH TO SSE... you will REGRET! 100%
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol SSE  
We've been with SSE for a couple of years and their broadband has been a little patchy with the router dropping out every now and then. However last Wednesday night it dropped out and has not been back since, apart from a brief period over the weekend. We phoned last Thursday to be told it would be referred to their technical desk, and they could give no timescale to be resolved. Phoned again this morning and I was told the same, and the reason they could not give a timescale is because they are just getting set up for people to work from home! Nearly four months since everybody else did so. Service from them is non-existent with no emails or calls replied to. Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Partridge Green SSE  
My internet stopped working I called them, it took one hour for somebody to answer the technical team could not do anything, two days later the internet started working. Four days later it kep cutting out again whilst I was in the middle of a zoom meeting for work. This keeps happening every day. Friday 10 July 20 it went off again and not come back on again. It has cost me money on my phone to pay for more data. SSE you need to sort this mess out!!! I will have another stressful day Trying to contact you to sort yet again the same problem !!! Wake up !! You will have no customers left
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Knutsford Wa16 SSE  
I am at a loss how bad the customer service at SSE is. The lack of communication on the process of moving home is non exsistent. When you do receive an email its most likley got the wrong information and irrelevant to the process. Whats really frustating is waiting approx 20 mins each time to get though to advisors who cant really tell em anything to then say they will call me back and never do. I have raised a complaint bt have received no official response in how they are going to deal with the situation. They may be cheap, but its for a reason.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Wales SSE  
My first time with SSE was brought to and abrupt parting of the ways by a house move. Overall at the time I was pretty happy with them. The accounts system was one of the best I had come across, never as mistake, an overcharge, nothing. Support at that time was pretty brilliant if you could not get through the automated system asked if you wanted a call back and gave you an approximate lead time, and it worked, brilliant! The only downside I recall was the fair usage policy, which quite simply was not fair and caused a lot of frustration at times and up to the time of writing is still sadly in place. I tried to transfer my account to the new address but was informed they could not supply to that address at that time.

I tried 2 other broadband suppliers, neither one up to much. I won’t name them here.

(But they were Sky and Plusnet)

Later SSE became available. So this is my second time with them and my 18 month agreement has come to an end. I have sadly made the decision to move on. The systems and accounts department are still solid. As far as support goes the automated call back system is no longer there and your stuck with the endless wait times, though the staff have always been helpful. I have been on a supposed 35mb fibre connection which for the most part seems to operate between 8mb and 20 mb and the test were run in the main via ethernet cable. I understand that they are thinking about moving over from unlimited broadband to truly unlimited. I f anyone from SSE happens to read this I would like you to know how much you have got right and to thank you for it. What a shame!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Cumbria SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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