496 Customer Reviews over 50 pages
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- Location
- Leicester
- Reviewing
- SSE
- Date
- 2020-12-24
- Comments
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Confused to read all these bad reviews only problem I had was the router not being delivered on time other than that the internet has been perfect not slow at all...can watch netflix amazon prime etc. with ease and not that expensive per month
- Location
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- Location
- Bournemouth
- Reviewing
- SSE
- Date
- 2020-11-28
- Comments
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Wow, what can I say. Worst broadband provider ever and incompetent liars. My mum was hitting 2 mbps max, which isn't good for me WFH because I use video conferencing. We called to ask them to leave or to fix the issue. Instead, my mother (her mistake) signed up to their fibre (thinking it would be quicker than moving). My mum asked several times if we could leave no hassle if we were happy - he said yes, within 14 days no strings attached AND that it would be done within a week.
In the meantime, they sent an engineer to look at the phone line as that wasn't working. The engineer fixed that and we asked him about why we had only 2mbps and he did some fiddling and fixed it so we were at least getting 9mbps.
Low and behold we call them after a week because we didnt get an email telling us they switched us (as promised, alongside new contract). No contact. We call them and they it will take another week.
2 weeks later (time we could have switched to a different provider) we had to call again. They had switched it, but we were getting NO internet now.
We have been on the phone to them for four days straight. No internet for me as a consultant means I lose out on money. They have not been able to fix the issue and so we tried to cancel, but it turns out the salesman lied to us: we cannot cancel our contract. As I said, my mum asked twice. Remember, he also lied about if they could fix the previous 2mbps and said no - had they done that, we could have at least 9mbps better than nothing.
Disgusting company, horrendous sales team. One lady we spoke to was helpful but that doesn't solve the problem. Wifi is dropping constantly rendering it nearly unusable.
Now they are saying we can only cancel if they don't fix it within a 'reasonable' time. What's a reasonable time to you? Because for me it is unreasonable that I still cannot work 4 days after making a complaint.
DO NOT USE THEM! Don't make our mistake.
- Location
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- Location
- Witney
- Reviewing
- SSE
- Date
- 2020-11-23
- Comments
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I was promised speeds of 74Mb/s and out of all the time using SSE only managed a speed of 44Mb/s. And they then had the cheek to charge an exit fee of £84.00.
I would not recommend using their service.
- Location
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- Location
- Tewkesbury
- Reviewing
- SSE
- Date
- 2020-11-02
- Comments
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I only have Broadband from SSE and trying to leave them has proved to be a nightmare. It turns out there is no way to cancel unless you call them (can't email, can't do it on the website), so good luck with getting through on the phone at the moment.
Having thought I'd informed them it turns out I hadn't done it correctly, so received a bill for £39 for the month after I moved out. I finally got through to their customer service and was told I had to pay the bill and I would also get another bill as the account could only be closed from today! When I asked how I could appeal, she said "you can't". I wouldn't touch this company with a bargepole if I were you.
- Location
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- Location
- Birmingham
- Reviewing
- SSE
- Date
- 2020-10-27
- Location
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- Location
- United kingdom
- Reviewing
- SSE
- Date
- 2020-10-20
- Comments
-
I took up SSE between 2016 and 2017, moving from sky. They have a particularly good offer at the time for FTTC which was very impressive. The service however was a bit of a disappointment though, I did try and leave the contract initially, but the penalties were far too great.
The first thing you have to know about SSE is that none of the network is owned by it. For all suppliers on BT lines this is the same as Openreach owns the physical network however other supplier out of the exchange traffic is sent over its own network. In the case of SSE it goes out via Daisy networks which is reselling to SSE. In a nutshell, Daisy are an appalling company, they sell cheap but restrict traffic a lot, they block ports, VPN's and they also do not have a large amount of backend capacity. Over the years it has been the only supplier where I have routinely got download speeds less than the sync speed of the line.
Moving onto support, it was nothing to write home about, in my mind I had made the mistake of going for a cheap service therefore it was my fault, this is all I could expect. Slow call response times and often first line call handlers who cant really appreciate the nature of the issue.
I left as soon as my contract was up, something I do nowadays is check if the ISP is just as reseller of daisy and then avoid if they are.
- Location
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- Location
- Sheffield
- Reviewing
- SSE
- Date
- 2020-10-15
- Comments
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Just perfect! Promised frustration free broadband, got frustration free broadband. They send an engineer from Openreach to my house to fix the line on my first day of contract, before I even mentioned to them that it's not working - something TalkTalk has not been able to do despite WEEKS of constant complaining! Honestly, save yourself the pain of a slightly cheaper provider without any service, totally not worth it. Choose SSE.
- Location
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- Location
- Bucks
- Reviewing
- SSE
- Date
- 2020-10-14
- Comments
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Extremely poor customer service - passed from pillar to post with excuse after excuse. Slow and unreliable internet with no support. Would not recommend.
- Location
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- Location
- london
- Reviewing
- SSE
- Date
- 2020-10-13
- Comments
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The home moving service is absolutely rubbish. Notified them 1 month before the move, but 3 weeks AFTER I move to the new home, I still don't have access to the Internet. Had to call them dozens of times, and the only answer is they don't actually work on the linework, it's all Openreach's fault and it has been delayed.
Due to the COVID situation, I have to work from home full time and can only mobile data for that! Not mentioning any other activities need broadband like TV/gaming etc.
- Location
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- Location
- Inverness
- Reviewing
- SSE
- Date
- 2020-10-11
- Comments
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Every night my speed gos down now tonight no internet at all this is 4th time in last 2 months think I need a new supplier
- Location
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