496 Customer Reviews over 50 pages
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- Location
- Manchester
- Reviewing
- SSE
- Date
- 2020-05-04
- Comments
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Most trouble free broadband switch ever.Router arrived 2 weeks before date.Previous provider switched off on the dot.Plugged new SSE router in first thing in morning,and away it went.credit where it's due.thankyou.
- Location
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- Location
- Bridgend, South Wales
- Reviewing
- SSE
- Date
- 2020-04-02
- Comments
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Word of Advice - AVOID THIS COMPANY!
Never had a reliable connection and speed were less than contractually obligated speed.
Complained several times, no resolution.
I am taking them to the Regulator as they say I owe monies out of contract which they breached.
Good luck with that SSE, you wont get a penny out of me!
DO NOT USE!!!
- Location
-
- Location
- Perth
- Reviewing
- SSE
- Date
- 2020-04-01
- Comments
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Was good to start with but been gradually getting slower and more frequent disconnections and now the superfast fibre is just a distant memory. Can`t get through to customer services. Waste of money. Better off sticking to BT.
- Location
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- Location
- London
- Reviewing
- SSE
- Date
- 2020-03-31
- Comments
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THE WORST BROADBAND PROVIDER!!!
THE WORST! LOW PRICES FOR LACK OF SERVICE!
They said I owe them £120 because I’m leaving
I had NO BROADBAND CONNECTION SINCE THE START!
SENT ME MISLEADING LETTERS SAYING IM SPENDING TOO MUCH ON PHONE CALLS
I HAVE NEVER TOUCHED THE PHONE
After 40 minutes of waiting I have spoken to Katie on the phone yesterday and cancelled my DIRECT DEBIT WITH THEM WITH THE BANK AFTERWARDS and was told by the banker himself that this happens a lot, especially coming from SSE!
I WAS TOLD I WASNT IMPORTANT BECAUSE I’M NOT VULNERABLE but me and my family ARE!
They told me that I WILL HAVE TO STAY WITH THEM FOR THE NEXT 60 days to clear the charges.
There was no questions asked about my state and my lack of vulnerability was assumed.
DONT JOIN THEM!
They don’t care about customers!
They only care about money!
THEY LIE!
- Location
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- Location
- Edinburgh
- Reviewing
- SSE
- Date
- 2020-03-16
- Comments
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Avoid them at all costs, below average broadband with no customer support.
- Location
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- Location
- Norfolk
- Reviewing
- SSE
- Date
- 2020-03-09
- Comments
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It states on the router box "Welcome to frustration-free broadband from sse". Whoever wrote that and gave it the OK were a pair of comedic geniuses. Still waiting for it to go live, been told we have to wait for bt and they have no idea when it will be switched on. Ultra fast broadband just came to a sudden stop.
- Location
-
- Location
- Wantage
- Reviewing
- SSE
- Date
- 2020-03-08
- Comments
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Properly awful. I've been in touch any number of times with the customer services and simply not interested in improving the service. Constantly bleating about how many devices are registered on the router.
Yes, we do have a reasonable number of devices 9 but clearly not all being used at the same time!
Can't wait until the contract finishes then back to Vodafone!
- Location
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- Location
- Caerphilly
- Reviewing
- SSE
- Date
- 2020-03-02
- Location
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- Location
- Midlothian
- Reviewing
- SSE
- Date
- 2020-02-22
- Comments
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We have had no internet service from SSE since 14 February 2020. Despite multiple calls, SSE has been unable to fix the fault.
They have said that SSE appointed Vodafone as their new phone and broadband provider in September, and all customers underwent a migration from BT/TalkTalk to Vodafone in recent weeks. The migration failed for the TalkTalk service. We were first told we were the only customers affected, then informed there were 40 customers in this situation. The latest we have been told is that about 2,000 customers are affected. We understand that SSE have a review meeting on 24 February to find a way out of this. Has anyone else got further information or been told differently?
- Location
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- Location
- Scotland
- Reviewing
- SSE
- Date
- 2020-02-21
- Comments
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In the two properties I've been with SSE, the first time it took 10 weeks to get connected. In the second property it's now been 3 months since my go live date and still no internet.
The internet was pretty standard while I had it, not good or bad.
If you can ever get through to the customer service team, they are pleasant, but ultimately pass the blame off of themselves. Would happily pay a few £ more than be waiting over 3 months for internet. No compensation offered.
- Location
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