496 Customer Reviews over 50 pages
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- Location
- 65 Orchard House, Orchard Lane,Alton Hampshire
- Reviewing
- SSE
- Date
- 2020-06-24
- Location
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- Location
- Dundee
- Reviewing
- SSE
- Date
- 2020-06-24
- Comments
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Cheap and nasty .you get what you pay for. We were with BT for 14 years with minimal issues. We switched over to SSE for price reasons and sure enough we have a never ending problems. It takes on average 40 minutes to reply any customer service phone lines. I would avoid this like the plague if you’re looking for a broadband provider
- Location
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- Location
- Stalbridge Dorset
- Reviewing
- SSE
- Date
- 2020-06-19
- Comments
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Our fibre broadband stopped working, so once I got through to an operator (20 minutes wait at peak time) she was very helpful, patient and being an English call centre, there was no issue with understanding each other. She talked me through making several address changes in my routers settings which took a while, but she waited until I had tested the fix and all is well again.
I've had 3 occasions now to contact sse broadband with issues over 3 years, and all 3 times their level of service is excellent. I left BT because I found their customer service non exsistant and they caused me a lot of stress, sse customer service is a credit to them and is why I'm writing this review.
- Location
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- Location
- Portsmouth
- Reviewing
- SSE
- Date
- 2020-05-31
- Comments
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We've had SSE fibre ultimate for around 4 years now. Compared to the virgin product we were on previously, it is flawless.
In 4 years we've experienced 2 drop outs that lastest all of 5 minutes each. We have never experienced any throttling or peak usage and during lockdown with heavy working from home (I work in IT and spend 10 hours a day working remotely and on video calls). When we were with virgin the service here was terrible, packets constantly being dropped and peak time usage really effecting video streaming and general browsing
A lot of reviews on here are from customers who probably do not have a decent BT line to their property or have localised issues with the BT network. No matter was provider you were with, you would have experienced the same issues.
Overall, SSE is cheap, reliable and quick.
(I'm also an ex SSE employee who hates this company with a passion)
- Location
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- Location
- Wolverhampton
- Reviewing
- SSE
- Date
- 2020-05-27
- Comments
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Broadband keeps dropping, calling call centre, THEY ACTUALLY CLOSE EARLY EVENING!!!! Can never get throught to them.
I tried live webchat....HA!!!! I was number 1 in the queue for over an hour.
My speeds were eventually down to 3...yes 3mps.
Awful.
- Location
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- Location
- Almondsbury
- Reviewing
- SSE
- Date
- 2020-05-27
- Comments
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Excellent customer service: Called the faults tea
And an advisor answered within 2 minutes. The lady established Remotely that the fault was external and arranged with openreach to have the fault fixed within 48 hours. In fact the connection was up and running within 6 hours. Thank You SSE!
- Location
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- Location
- Wilmslow
- Reviewing
- SSE
- Date
- 2020-05-16
- Comments
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Customer service is terrible. 2 months after moving out and terminating the contract they are still sending bills.
- Location
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- Location
- Freuchie, Fife
- Reviewing
- SSE
- Date
- 2020-05-10
- Comments
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So we went through Uswitch as recommended by a friend and up popped SSE with the best deal, contacted them also and decided to take out the “Unlimited Fibre” package which is speeds up to 38Mbps. At the start it was ok speed but not great ranging between 14Mbps - 18Mbps and as the months went on it then began to decline at a steady pace we are currently 10 months into our 18 month contract and we average between 1Mbps - 2Mbps with an average upload of 0.5Mbps. Broadband is absolutely atrocious, the worst we have ever had. We where told to expect some issues with speed and connectivity from time to time but this is a joke, told that if we wanted to cancel we would have to pay a colossal sum of money to make up for the months remaining that SSE will lose out on. We currently pay £23 a month but this “Unlimited Fibre” is normally a £47 per month package.
- Location
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- Location
- South Shields
- Reviewing
- SSE
- Date
- 2020-05-06
- Comments
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Been waiting since 24th April for connection still waiting (6 may) !!!
Phoned customer service they put you on hold then either cut you off or put you on answer machine ,,,, disgusting service please avoid !!!
- Location
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- Location
- Fortrose
- Reviewing
- SSE
- Date
- 2020-05-05
- Comments
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Customer service is terrible. Connection would often cut out for short periods, no problems 2 weeks out since switching to a competitor. Still sending me letters and bills after switching.
- Location
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