496 Customer Reviews over 50 pages
-
- Location
- Edinburgh
- Reviewing
- SSE
- Date
- 2020-10-09
- Comments
-
Worst IPS I've had the misfortune to use. Usually an IPS will have good internet, but bad customer service, or good customer service, but slow internet or faulty equipment. SSE is bad on all fronts. The worst customer service. It was so bad that even their automated password recovery email didn't work. I emailed them 6 times to try and get into my account, and they didn't reply once. I was locked out of my account for 6 months. Long waiting times on the phone just to get hung up on by rude agents or faulty connections. Worst of all was the broadband. It was so inconsistent, I'd have drops outs at least once an hour, forcing me to reset the router. I spend hours, checking all the device drivers, forwarding ports, and troubleshooting wireless receivers because I was in complete disbelief that any broadband connection could be so awful. The moment I switched to BT every single problem I'd had with my internet, even the ones I hadn't suspected were related to SSE went away. Every. Single. One. Do NOT use this company, no matter how much they try to sucker you in with savings. My phone gave me a better internet service.
- Location
-
- Location
- Spalding
- Reviewing
- SSE
- Date
- 2020-09-25
- Comments
-
I signed up with SSE 5 months ago in a new area. The first 3 months were great - good speeds, no issues. Then in August my broadband went down for 2 weeks. It took 3 calls, waiting for about an hour each time, before the fault was resolved. Now this month it has gone down again for almost 2 weeks so far, still not resolved and no 'updates' they promise you when you call. I'm just totally fed up. It's so stressful and time consuming dealing with this...
- Location
-
- Location
- Essex
- Reviewing
- SSE
- Date
- 2020-09-16
- Comments
-
Oddly after multiple attempts at calling and waiting, I got through to a perfect Customer Service rep
She explained my Billing
SSE being a big company has poor Front end IT and user interface (especially Utility firms)and leaves many confused about billing - the Online experience for SSE, once into ones account is very poor. Big companies suffer from this because of very poor and dogmatic myopic hiring protocol and not thinking outside of the box, thats why I stay small and nimble.
So SSE is not specifically different but could improve significantly.
- Location
-
- Location
- Shetland
- Reviewing
- SSE
- Date
- 2020-08-28
- Comments
-
I am approaching the end of a two year contract. When I signed with SSE I was regularily achieving speeds of 74mb as I am very close to the cabinet. At the time SSE used Daisy to provide the internet to its customers and there was no issue and good overall speeds. However a good way through the contract SSE moved providers to vodafone and there was an instant reduction of speed down to around 22mb. I have a "fing box" connected to the router that does periodic automatic speed checks and records the speeds and the provider connected to, it showed a speed drop overnight that has never recovered. This was pre-covid and during the peak of that the speeds understandably, perhaps, dropped even further but reached the point where watching you tube required to reduce the quality to 360p if you were to watch videos at all. The speeds have recovered back to the 22mb or thereabouts but has never reached even close to the speeds that Daisy provided under the guise of SSE at the start. Definately time for me to move on
- Location
-
- Location
- Essex
- Reviewing
- SSE
- Date
- 2020-08-19
- Comments
-
Broadband is ok they are a reseller of Vodafone broadband. So if your a Vodafone customer go direct for broadband as you will get a better discount.
- Location
-
- Location
- Sussex
- Reviewing
- SSE
- Date
- 2020-08-18
- Comments
-
Absolutely conned by this company. Their broadband was probably the best I have ever had, but towards the end of my 12 month contract I got a letter to say that my contract would auto renew to the most expensive of 3 package options unless I phoned and asked for a different package. I phoned up with the intention of asking for the cheapest package (I don't use the internet a huge deal) but the number quoted multiple times was an invalid number. I made a complaint on their website and about a week later some fly by night bloke phoned me to apologise and chuckled to himself about how rubbish his own marketing team is. He said "I think based on your usage you should be on the cheapest package" and I agreed. I thought the problem was sorted, but a month or so later I looked at my bank statement and had been charged for the most expensive package they do, he hadn't changed a thing. I raised a complaint 2 weeks ago about this. Not heard anything. Considering whether I can recoup the money via the small claims court or some such avenue.
- Location
-
- Location
- Manchester
- Reviewing
- SSE
- Date
- 2020-08-18
- Comments
-
DO NOT GET SSE
Worst wifi ever goes off at least 5 hours a day cant get hold of them if It does go off still send me Bill's after no internet for 2 weeks
DO NOT GET YOU WILL PAY MONEY FOR THE WORST SERVICE I HAVE EVER SEEN IN MY LIFE DISGRACEFUL
- Location
-
- Location
- Stranraer
- Reviewing
- SSE
- Date
- 2020-08-05
- Comments
-
Upgraded to fibre19 from adsl only received for 48 hours can't get answer from customer service phone line after several 1 hour calls from my mobile sent complaint emails got no answer so can't report the fault 6 days later still no signal and no answer from sse I have walking difficulties and rely on the Internet I am at my wits end they have not held up there side of the contract
- Location
-
- Location
- Aberdeen
- Reviewing
- SSE
- Date
- 2020-08-04
- Comments
-
I wanted to cancel my "no-fixed term" contract and was told I could get a discount. What I got instead is a new 18 month contract, but was only told I am getting a discount! Now I'm having to pay cancellation fees due to not being aware of the new contract.
- Location
-
- Location
- Crieff
- Reviewing
- SSE
- Date
- 2020-07-20
- Comments
-
Worst service I have ever had the do not answer emails
Have had problems since 2018 broadband connections
Cutting off all the time very poor customer service
For disabled OAP
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
SSE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and SSE.