Origin Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.
Recent Customer Ratings for Origin
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 216 customer ratings since 2019-06-01 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
757 Customer Reviews for Origin
| Reviewer | Location | Reviewing | Date | Ratings |
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Unfortunately, I cannot find Anything good to say so I won't. All I can say is avoid like the plague if you want a peaceful life. with a broadband service which works also, at a speed which is useful. |
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| Peter | North Herts | Origin | 2019-03-25 | |
Total confusion from the beginning! We paid £158 for a whole year up front. Just wanted basic broadband for a holiday let so it seemed a perfect fit. The first router was faulty. The second was faulty. |
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| Suzzy H | St Ishmaels | Origin | 2019-03-24 | |
I have been with Origin for over 2 years, and for the first year services was excellent. |
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| MickJ | Wisbech | Origin | 2019-03-21 | |
Was one of the first people to sign up with Origin Broadband here on the island...was with them the best part of 3 years...at the beginning, all problems were dealt with promptly and couldn't fault them...fast forward to now....was supposed to be on 36meg download....for close on 6 months had constant drop to between 1 and 5meg...complained after numerous calls, nothing done...emailed abuse, still nothing done...cancelled direct debit, it worked for about a month then back to the same shenanigans of not even being able to stream bbc i player at peak times...what a joke...Origin even had the cheek to ask me to reinstate payment while they try and sort it out!!!...Hilarious!....have decided tonight to switch to EE fibre in hope of a peaceful life...Avoid Origin Broadband folks, the began a great company but have got lost in the fog of their popularity and would rather bury their heads in the sand than sort out their longest running punters...should be banned by OFCOM with their carry on |
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| Mac MacQueen | Isle of Skye (West Scotland) | Origin | 2019-03-15 | |
Very good customer service with resolving issues. I switched because we experienced drop outs and slow speeds over the term of our contract and I hoped that our new ISP would be better. |
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| Ivan Gould | Marston Magna | Origin | 2019-03-09 | |
Cancelled my service today and it’s the only time in 2 years I’ve managed to get through to customer services in a reasonable length of time. With fibre speed less than 0.5 MBps and virtually unusable I sacked it. Totally appalling ISP from day 1. Steer clear. Shouldn’t be in business. |
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| Amelia | Aberdeenshire | Origin | 2019-03-03 | |
The worst internet ever I had to get a new router box as the first one they sent me didn't work. I tried to ring them the first time and had to wait an hour and the internet still did not work. I have rang them twice since as the internet keeps cutting off. Then they said they are going to charge me £198.00. Avoid this rubbish company. |
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| Marie | Blackpool | Origin | 2019-02-21 | |
spend hours trying to reach the customer support, no help, sending emals trying to schedule technician visit but not replying, no action, was without internet for 5 weeks, such a waste of time needed to switch |
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| anonimous | Bedford | Origin | 2019-02-20 | |
I am now in my third year with Origin. My experience has been mixed, I try to avoid all contact with the accounts dept as they never follow up on requests for genuine refunds. I also had slow speed and drop outs which I finally resolved myself by downloading and installing the latest firmware from Asus for the DSL-N16 router. Don't rely on the automatated update in the router software as it does not recognise the latest update (December 2018). I hope this helps others frustrated with their speed and reliability. Good luck. |
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| Graham | Gloucester | Origin | 2019-02-17 | |
It took 2 weeks to get a confirmation set up was complete. turns out it wasn't complete and was on hold for 49 minutes while trying to contact customer services to get it resolved. was then told the issue would take 5 to 10 days to correct. terrible, do not use |
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| Dave | Cardiff | Origin | 2019-02-14 | |
The broadband is completely unreliable. |
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| Nathalie | Nottinghamshire | Origin | 2019-02-01 | |
The reason I am posting this review is because Origin are lying to Trustpilot by saying my reviews are false because I am not a customer!, I have noticed they have an active campaign using the same excuse with other bad reviews to have them removed and Trustpilot are cooperating with Origin, I had all the same problems as the other reviewers, Origin illegally attempting to take money after ignoring your confirmstion that you will nit renew the contract etc, it is a good job that I do not actually live close to this shower of thieves, I have never,ever had to deal with such a disgusting excuse of a company before, they should be closed down by OFCOM. |
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| Mark Skinner | Wales | Origin | 2019-01-29 | |
We’ve been customers here for over 3 years and haven’t seen such humiliation and depression when it comes to customer service, honestly I’ve been on the phone with other companies that took a long time to answer but NOT as long as Origin Broadband takes to pick up the phone. The internet is great but I’m sorry I honestly cant believe that for a company as big as yours with all those phones and yet people are still waiting in line for 1 hour or 1.5 just to say that my broadband isn’t working and we’ve paid everything in full and they told us that it would take approximately 1 hour to work, btw WE GOT EXAMS. |
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| Zaied | Blackburn | Origin | 2019-01-22 | |
AVOID, absolute cowboys. every time I tried to call I was on hold for hours it’s only recently that they I improved the ways of getting in touch with origin which has possibly come from all the bad reviews you have recieved in the past, I emailed on several occasions confirming that I would like the leave when the 12 month contract finished as they can see from my account I paid for 12 months contract then stopped paying as I emailed to say I’m leaving, not once did I say I want to renew my contact therefore the contract was unlawfully extended without my knowledge or agreement, not once did I receive a phone call or email or letter saying the contract has been renewed, the broadband has never worked as the engineer didn’t Install the phone line correctly, I have been on talk talk since the first month I took out the last Initial contract but I knew I had to stay in the 12 months period which I did, they can check the broadband connection and can see that it’s never been used because it never worked. I told them via email that either the broadband is cancelled or I will happily take my email evidence of wanting to leave origin after the 12 month period to court if you try to ask for any outstanding balance. Don’t let origin get the better of us, it needs to be shutdown NOW!!! |
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| Dean | Stanmore | Origin | 2019-01-21 | |
Update: switched to Zen internet and all my internet problems are solved, even ones I didn't realised were caused by Origin e.g. LG TV would sometimes not connect automatically to internet which I thought was it being slow or malfunctioning. Nope, it was Origin and their terrible router. |
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| Will | London | Origin | 2019-01-20 | |
If i could give minus stars i would, put up with Origin for the entirety of my 18 month contract. Took it up through a cashback website and to start, never received the cashback. As soon as broadband set up, they mixed my details with another customer account which stopped me being able to log onto broadband, once remedied (after many calls to customer services with minimum 45 mins before anyone answered), constant WIFI dropping, very slow speeds (and this was meant to be quicker than my previous provider, paying £10 more than before for the privalage! Received an estimated final estimate for £60 when i'd gone through my bank statements, I had actually paid for 18 months service and i'm leaving a month early. Contacted customer services to explain to them to sort their billing out.. Girl didn't sound like she knew what she was doing, told me the account will be updated to show i owed nothing, then get a final payment due letter to say i now owe £35! Cancelled direct debit, router sent packing. Calling customer services again. Honestly AVOID LIKE THE PLAGUE! |
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| Sue | Wakefield | Origin | 2019-01-13 | |
Customer service might be OK if they ever answer the phone! Abysmal! I have now held for 45 minutes twice and still not got through to anybody. I only wanted to upgrade my package but thinking I'll just wait until my contract ends and leave them. |
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| Georgina Atkins | Bexhill on Sea | Origin | 2019-01-10 | |
The speed of the internet is slow, can not be any quicker. Always the same speed with previous providers. |
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| tg | liverpool | Origin | 2019-01-07 | |
Very poor speed (1Mb/s), intermittent connection, customer services reaction was "that's the speed you get" (tough!) |
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| Martin | Kings Lynn | Origin | 2019-01-07 | |
Worst customer service known to man, if you like to listen to 3 different songs for multiple hours while trying to contact your Internet provider then this is the site for you! And if you like paying for a service your not provided then also this is a site for you, but if your one of them really lucky people (the type that wins the lotto multiple times) then you will eventually have someone answer the phone, but they will just fob you off with what you want to hear "so you go away" and then never answer the phone again. But on the plus side you will have the option to switch provider, just as soon as your contract runs out, Advised. |
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| Mr harrison | Hythe, Southampton | Origin | 2019-01-05 | |
Ratings should have -5 stars the only good thing I can say about this service is they don't have that terrible noise we older folk can remember from dial up. Do not I repeat DO NOT be conned. This must be the worst service ever. |
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| Sean Murphy | N. Ireland | Origin | 2018-12-31 | |
Want give me my money back even thought I cancelled one day after signing up. Do not use this company. Decided to cancel due to press coverage of them being in trouble (financially) - no refusing to give me my sign up deposit back. Seriously do not consider these. |
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| WHATTHE | UK | Origin | 2018-12-26 | |
Terrible company. Broadband regarding speed and reliability ok, but a complete mess regarding invoicing. I can only repeat what others have already mentioned....AVOID....AVOID....AVOID...at all costs. The market will do the rest. |
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| Paul Miller | Mansfield | Origin | 2018-12-19 | |
Here we are another Originbroadband fail no phone no broadband again ! |
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| stephen | Wales | Origin | 2018-12-17 | |
Poor beyond belief, imagine if Fawlty Towers ran a broadband company. Didn't tell me about my activation day, turned up unannounced and then the changeover left me without broadband as they hadn't posted my router yet (they sent it to the wrong address 3 times!) and lack of notice meant had to pay out my notice for old broadband provider. Slow speeds. Unreliable. Received other people's bills on more than one occasion. Terrible customer service. Posted router back at end of contract and after 4 phone calls and 2 emails am now taking them to court to be paid back the money for the postage they agreed to pay 3 months ago. Avoid at all costs. |
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| Yvonne | Keighley, West Yorkshire | Origin | 2018-12-05 | |
Never buy broadband with them, they are the worst ISP inn the country, the internet will be down 70% of everyday, the internet speed you paid for will never be met and should you call to tell them that it is not working they will say it is working according to their computer and that it will cost us heavily if we call out a bt technician. I AM SERIOUS I TYPE THIS TO WARN YOU DO NOT GET THEIR BROADBAND!!! |
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| kenni | london | Origin | 2018-12-04 | |
Avoid. Guilty of breech of consumer trading law: "False Free Avertising". |
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| Dean | Anglesey | Origin | 2018-12-03 | |
I have been contacting Origin Broadband recently because they are preventing the activation of a new Superfast broadband cabinet in the village of Hatfield Woodhouse near Doncaster. They have failed to give their agreement to Open Reach for activation of the new cabinet and the result is that their customers who are paying for a fibre broadband service are being denied the best broadband available (even though they are already paying for it) and a large number of other residents in Hatfield Woodhouse cannot access Superfast Broadband even though the cabinet is installed and has been ready to be activated for 6 months. |
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| Keith | Doncaster | Origin | 2018-11-24 | |
This is my review and to be honest I don't know where to begin with this company. Unreliability has been a major problem with the internet going down without prior warning of doing so. Despite numerous times I've rang to discuss issues like most of you the people are nice to talk to but it's like with there internet they can't function and go into the classic default mode of trying to blame BT or lying repeatedly to me about this will get solved or as I had with one of the complaints team " I know about the final right to reject and I accept that and also we will pay back in full the money that you paid out for the router that I had to pay for". This of cause was another lie. The other problems I've had is the internet will go off when we need it the most as I've got a one year old son he likes watching YouTube videos of his favourite tv shows it's very difficult telling a one year old that the internet has gone off and it's not his fault. Generally the moto for origin is correct the only thing they got right. Where it begins. Yes it begins with them lying, taking money for a service that works when it wants to and not accepting blame. If any of you have an enemy and they ask for advice for there next internet company then go with origin. This company should be shut down completely and Ofcom and relevant associations should close them down before anybody else's hard earned money goes to this horrible company. |
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| Gary | Crawley | Origin | 2018-11-23 | |
Had Origin for a year and generally found them to be really poor. I’ll preface by saying I’ve been with pretty much every big provider at some point – Sky, TalkTalk, Plusnet, Virgin, Vodafone, and whilst nobody is perfect, you should steer clear of origin. |
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| Malhar | London | Origin | 2018-11-23 | |
Origin cancelled my broadband (6 Nov) as they said they could no longer provide a service in my area (I had just renewed this and paid GBP200 in advance for a years broadband). Origin also tried to take GBP 58 pounds at the end of the contract, which I stopped. I could not access my online account to see why. |
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| jonathan | staffs | Origin | 2018-11-23 | |
18 months with Origin must have been one of THE worst experiences of any kind of service I have ever received. Everything from charging me wrong three times, taking lump payments then direct debits, tonsending three different routers out, none of which worked, to abysmal internet speed when it actually worked, to their customer services (the same two women when you can get through), to the way they deal with you, to eventually trying to not let me leave when the contract had ended, to this morning trying to take £40 out of my account as they hadn’t received the router back yet. Please do not give them your money or you’ll end up paying for it ten times over with your time. |
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| James | Norfolk | Origin | 2018-11-16 | |
This probably has to be one of the worst internet providers I've had to deal with. Connection constantly cuts out, sometimes for hours or it just jumps on and off every two minutes. Earlier today, I tried downloading an app of the GooglePlay store, it genuinely took me 5 minutes because the connection kept jumping on and off. Don't get me started on the game I tried downloading the other day. YouTube was struggling to load a 240p video earlier this week. And all of this is AFTER we switched to the 'fiber optic' package. We tried calling the tech line, see if we could get these issues sorted, we were told that they cannot speak to us because we, as tenants, are not listed 'as trustees' as it's our landlord who sorted the wifi. I don't blame the employees, it's a rule, not their fault. But it's a stupid rule because they refused to even check if anything was wrong with the connection. |
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| RV | South Yorkshire | Origin | 2018-11-14 | |
Terrible patchy service. Line dropped without explanation. Slowest broadband speed we've ever had. Useless router. Friendly customer service let down by a awful product. We've just moved to Talk Talk fibre (with some trepidation given their reputation) but couldn't be happier. Has made me realise how pants the last year with Origin has been. |
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| NS | Herts | Origin | 2018-11-12 | |
AVOID AVOID AVOID |
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| Irfan | West Yorkshire | Origin | 2018-11-12 | |
I havent even rated this service cus i havent even had it i paid my bill...... and some how i have no internet.....because someone has took over my line... i have explained that i buy and sell on line and without it i can not live.... they dont care said someone will ring back... yhis has never happened this service has been no exsistant i have had the worst service ever avoid.... avoid... avoid... do not go with origin.... |
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| Levene | Sheffield | Origin | 2018-11-08 | |
Terrible service throughout my one year contract. Very poor customer service, lie after lie when I challenged their answers to my problem. I paid the full year in advance as it was a good saving but they continued to bill me every month and it took almost 10 months to resolve. I did have a reasonable service from September 2017 to the end of May 2018 but since then it has been diabolical since then with download at 0.3mbps regularly and upload slightly higher at 0.6mbps. When I really started to push them on the problem they suddenly (by email) advised me that they could no longer provide me a service and gave me 30 days notice to change provider! The reason they gave me was flimsy at best and a downright lie at worst - they said it was due to a"network restructure". When I tried to get an explanation of the so-called "restructure", I got a load of nonsense and decided to just cut my losses and change provider. I'm now with Plusnet and things are much better.As far as calling Origin goes, the longest wait I had for them to answer my call was ! hour and 47 mins!! To be told absolutely nothing! |
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| J | SCOTLAND | Origin | 2018-11-06 | |
poorest service in the UK. poor customer service on phone and email. broadband speed from 3.5mbps to max 7.8mbps for download and 0.01 mbps to 0.79mbps for upload on ADSL. The speed stays same whetherits midnight or weekend or weekday, just poor service. Price is same as of talk talk, plus net or EE so better avoid Origin. at the end of contract you pay for another 1 month as you have to give them notice and then return the crappy router..which I am putting in recycling bin as I don't want another customer to suffer with poor Origin hardware. AVOID, AVOID, AVOID this poorest broadband. I am now with Plusnet and I have constand 13mbps download and 1.09 mbps upload in Greater London area. |
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| Adrian | London | Origin | 2018-11-05 | |
Keep away. Cheap? yes but seriously pay a little extra and actually receive a service. This company may as well wear stripped jumpers and carry swag bags. They are so look bad |
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| Neil | Hinckley | Origin | 2018-11-03 | |
slow slow slow! it is so bad i no longer send emails i write letter as its more reliable, also i go to the library in salisbury to get information as it is quicker than google on my laptop! |
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| steven | amesbury | Origin | 2018-10-22 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.
