Origin Broadband Reviews

Worst service I’ve ever had, I’m literally the most laid back person but I’ve had to wait 45 days since the original live date was set and still no service, every time I ring up they tell me to do the configuration crap which I’ve done so many times exactly the same thing and obviously same result, any other provider sends someone straight out of problem, still awaiting news on engineer but nothing whilst I’m still paying and being told by there social media team to check this and check that which has been done so many times, I’ve barony so much on mobile data, absolute rip off and should be on watchdogs for scamming people

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

We live in the middle on nowhere so speeds will always be slow. I am writing this review because my renewal price was c50% higher and they sent my renewal c 2 weeks before my contract expires, but demand 30 days notice to leave!!! Be careful of them I would say? .... I have found a deal the same as last years so am now happy - just have to pay for the notice period...

• Satisfaction
  2 stars
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  2 stars

Daily disconnections, sometimes for whole days. Customer service and technical support lines always busy (once spent 2 hours waiting). Had to get updates on service from other users through twitter. After 12 long months waiting for contract to finish, they continued trying to bill me for a further 6 months and demanded I return the router or pay £40 for it (it's hidden in their T&Cs). Avoid like the plague.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I can't lie, I've had great broadband with origin it's fast enough for me I use between 6 and 10 devices tv, iPad ect.. but this month 2 payments have been taken out not really sure why and I've checked all payments and they have all been paid I know it's not alot of money but it's not a service I want to be paying double for?

• Satisfaction
  3 stars
• Customer Service
  4 stars
• Speed
  5 stars
• Reliability
  5 stars

I cannot say a good thing about origin . After suffering near dial up speeds for a year . My Wife terminated our contract with Origin and has been charged for the Router, it's in fhe bloody small print :(

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Shocking company.

It took 2 weeks for them to connect me and when they did, the internet was extremely slow to the point where using multiple devices was near enough impossible.

The cancellation process is ridiculous, they send you a bill and give you zero information. Their portal is useless. As a result you have to ring them, stay on hold for over 30 minutes and pay by card over the phone.

AVOID.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  2 stars

Keep stealing mone from me tell me I owe it I r g and guess what I owe nothing I pay by direct debit every ninety keep away from these shysters as sooon as 12 months is over they can get screwed

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Hand on my heart, the worst broadband I have ever experienced in my life. Not only is it the slowest, but also the most unreliable and inconsistent broadband available. I promise you if you waste your money on this junk you will regret it massively. Minimum 25/30 times a day you will loose all access to the internet, you phone customer services and because you are receiving the download speed you pay for there’s pretty much nothing they can do. I assure you, get this broadband, you’ll regret it.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

A fault was found with my broadband as I have only been receiving 0.2mps download and zero upload . I consulted Origin and went through all the technicalities with them but either intermittent broadband was achieved or none at all . Engineer appointment made over a 3 day period and nobody turned up or phoned . Got in touch with Origin again and apologies all round and appointments made for another 3 day period . Again nobody turns up but did get a phone call which was not convenient at the time so they said they would phone next day . They didn't and you guessed it nobody turned up again . Now been waiting for over 3 weeks for a better service . I appreciate they are cheap but I cannot see how they could charge more for this terrible service. I am out of contract but don't know where to go as all the reviews of other broadband providers are pretty bad .

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Misinformation is what this company thrives on. Absolutely awful.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

This company LIES to its customers on a daily basis. Nonexistent customer service.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

DON'T make the stupid mistake!!!
I made the stupid mistake of taking out a 12 month contract with this bunch of incompetent clowns. Even more stupidly I paid 12 months in advance to reduce the cost.
They took 4 weeks to connect me and then started charging me monthly as though I were an out-of-contract customer. Surely that is fraud?
The speed was around 50% of what I'd had with previous suppliers and their customer service so bad it was impossible to get anything done.
They persistently send out incomprehensible and blatantly inaccurate e-mails that customers cannot reply to; there is no address for their customer service department. The ONLY way to contact them is by phone, which they never answer; instead you are simply deafened with awful muzak until you can stand it no longer.
They charged me for a Caller Line Identification service I did not have - I still have had no refund of the overcharging.
After 11 months they attempted to take monthly line rental from my bank, even though I was paid up for a whole year. Another fraud?
Now I have decided to leave (one day outside my 12 month contract) they are demanding over £38 (yes, for one day's service!). I am not able to find out why as they have locked me out of their 'portal' ever since I told them I'm leaving.
AVOID this bunch at all costs!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  2 stars
• Reliability
  2 stars

I made the stupid mistake of taking out a 12 month contract with this bunch of incompetent clowns. Even more stupidly I paid 12 months in advance to reduce the cost.
They took 4 weeks to connect me and then started charging me monthly as though I were an out-of-contract customer. Surely that is fraud?
The speed was around 50% of what I'd had with previous suppliers and their customer service so bad it was impossible to get anything done.
They charged me for a Caller Line Identification service I did not have - I still have had no refund of the overcharging.
After 11 months they attempted to take monthly line rental from my bank, even though I'd paid for a whole year.
Now I have decided to leave (one day outside my 12 month contract) they are wanting over £38 (yes, for one day's service!). I am not able to find out why as they have prevented my accessing my account ever since I told them I'm leaving.
Their 'customer service' consists of sending incomprehensible e-mails full of glaring mistakes - if you try to reply your response gets rejected by their server. The ONLY way to contact them is by telephone but no-one answers, you are left hanging and being deafened by very loud muzak for hours.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  2 stars
• Reliability
  2 stars

Shocking service really slow
Took 2 weeks to connect me and still charged full amount
Avoid at all costs total garbage

AVOID AVOID AVOID ORIGIN at all costs! Try to leave and your stuffed. Will send you a massive bill so cancel any direct debit before you ring them. Charge £40 for the router unless sent back... no other provider does this. They disconnect you from your account portal as soon as you inform them you are changing providers so you're unable to access it to check your bill or personal info. Give you duff information to get you off the phone and make the rules up as they go saying 'someone has just informed me that ...'
Ask for Oliver Brysou and they dont know their own Managing Director! Then say he's not available. You can hear the smugness in their voices as they know they have your bank details and credit card number so will try and get your money anyway they can. I CAN'T BELIEVE THEY HAVEN'T BEEN INVESTIGATED BY THE FRAUD SQUAD YET BUT HOPEFULLY SOON. DOM JOLLY SHOULD BE ON THE CASE.

Garbage service, customer support 'hadn't been trained' on the modem they supplied me, modem was supplied with incorrect credentials, had to factory reset and find settings on google, garbage service drops out every twenty minutes. YOU GET WHAT YOU PAY FOR.

Utter scum, breach of contract, unusable quality of service, no support, no improvement, won't cancel contract, threatening legal action if I don't pay for a service I am not receiving until the end of contract expires.
DO NOT TAKE BROADBAND WITH THESE CON ARTISTS

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

A joke. I reported an external line fault 7 days ago and nothing done. Told broadband a nice to have but not a necessity. Actually book hospital appointments for elderly relatives.
Was told to unscrew junction box of phone line. Keep away from origin. Clueless call centre .

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Top 5 reasons Origin are pure garbage:

1. Connection is beyond unreliable.
Netflix constantly buffering, lagging online gaming, can't load simple gifs sometimes when 4G can easily.
It's unreliable and not simply bad because sometimes it works as expected which is great but rare.

2. Pricier than competitors.
They use same lines as all of the other 80 down 20 up top package providers yet they are more expensive with worse everything.

3. Awful router given.
Not even dual band like every other provider gives, has a horrible complicated UI and poor performance. Plus they have you return the bloody thing when you cancel internet service with them or incur a charge. Again no other provider I've had asks for router back.

4. Long call wait times.
Meanwhile you listen to the same annoying Pharrell song played over tinny phone lines for 15 mins.

5. Clueless technical support.
Came up with a ridiculous reason as to why internet was being slow "too many devices". It handles less devices fine sometimes so clearly not the reason. Also it's 2018 and I pay for your top package. Provide a better router and give some actual helpful troubleshooting advice instead of lame excuses.

To summarise, don't go with Origin or you will regret it; pay up and switch to Zen Internet or save some money and you will probably get better with Plus Net, talktalk etc.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

As a young mum and starting off in my own home with my 3 year old son, I wanted a cheap and realible broadband but since having origin installed into my home I’ve had nothing but problems with the internet. Every time my house phone rang the internet would lose connection and I’ve rang the company several times and I cannot fault the customer service as they’ve always been helpful, but I’ve noticed just recently my internet always looses connection before it’s due to be paid and a few days after. My stepdad is also a customer with origin and after speaking to him and addressing my issues to him about the situation with my broadband he has exactly the same problem. I feel like I’m forever restarting it, I know longer use my house phone and still have the same issue. I also went 3 months without internet it still made payments to the company and when I rang up about this they failed to tell me they recalled the first router as there was problems so then I waited another few days to receive the new router and I do believe it’s just as bad as the first one. I am so used to sorting the issue out myself I no longer have to ring the company to talk me through what I need to do to restart my router.

• Satisfaction
  1 star
• Customer Service
  3 stars
• Speed
  1 star
• Reliability
  1 star

Fantastic service! While it isn’t the quickest, the broadband is absolutely ideal for my needs (at such a cheap price too) and I haven’t had any issues with reliability of the service. Customer service is outstanding - really friendly, helpful staff who genuinely care about their customers.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  4 stars
• Reliability
  4 stars

The worst broadband ever! No customer service at all. Paid for 12 months in advance - money wasted.
Avoid them!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

As soon as I signed up with these clowns my internet speeds were on the low side and suffering from constant outages. Sometimes outages for hours, a few times a week. At other times 1 or 2 minute outages repeating every 5, 10, 15 minutes or so for hours. On average not more than 2 days would go by without some form of sustained outage or multiple, rapid-fire outages.

When it was working the speeds would frequently be worse than dial-up, page would take ages trying to load and then fail, even after multiple attempts. Between outages I would check my public IP address and ISP details and they would sometimes change. For a while it was in Paris and then eventually ended up in Russia in the latter stages(?).

Contacted them more than once, each time in the middle of sustained outages (one time in the middle of a 20+ hour outage), and of course "everything looks fine" and the "switch your router on and off" spiel. Resorted to trying every combination of 3 different routers and rj cables, no difference. Eventually had BT change the master socket in the house, change the physical line outside the house, and ultimately change something at the exchange regarding where/how we were connected there. No difference. Call customer service during another 12-hour outage, "everthing looks fine to us"...

Eventually cancelled the direct debit well outside of the contract. 3 or 4 months later these crooks somehow got my bank to reinstate the direct debit WITHOUT EITHER MY PERMISSION OR INFORMING ME OF IT HAPPENING, ie. against the direct debit agreement, and actually backdated it 4 months before I happened to notice it one day looking back through my statements.
Needless to say the money was back in my account within 2 or 3 days and then a change of bank was in order. But the nerve of these folk.

One of the strangest things was - checking the available services on the SamKnows availability checker, Origin was and still is listed as unavailable. They had had me on some bogus line and kept periodically bumping me off on to other crappy, dial-up-esque lines throughout the contract. Shysters.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Really want to say how pleased I've been with Origin today! My internet connection failed, which is only second time in 12 months.. I am not very good at technical stuff and rang Origin. The girl who answered (Milly) was so very patient with me and talked me through re setting procedures.. I always dread anything going wrong that requires technical help, but Milly put me at ease and helped me through it!! Thank you Milly and Original!

• Satisfaction
  4 stars
• Customer Service
  5 stars
• Speed
  4 stars
• Reliability
  4 stars

Appalling. Customer service non existent. Tech support useless. Billing department can't count - always to their advantage. No service for over 6 weeks. No reason given. Speeds should be around 11mbps. Currently 0.14. Seeing other reviews about overcharging, I'm thinking perhaps the fraud squad should be getting involved. Would have given zero stars if possible.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Without a doubt give this provider the widest of clearance.
Ave speed around 15mbs I am paying for their max up to 70mbs. The fastest in the first 12 months I’ve been with them is 35mbs and I mean once. Drop out is a daily standard, have emailed over 20 times. Auto bounce back. Logged in our system and we will get back. NEVER DO GET BACK.. have had a bt engineer here to check line. Told me the router they supplied with my package Would never give me anywhere near the 70mbs I’m paying for and reported same back to the company... just sent me a new router. Same model as the one I have. Still in box. After 12 months of an 18 month contract just about to change. Will argue and report to Oftel if they charge for the remainder of my contract, Has they have NEVER given me anywhere near the download speeds which I have paid for over the last 12 months. AVOID AT ALL COSTS. THEY ARE THE PUTS

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Worst ISP and customer experience I had in 20 years
I have been an Origin customer from April to August 2017 (South london area).
Since I subscribed I faced nothing but problems and bad services.

- Internet disruptions from poor speed to service completely unavailable
- I have been charged fees weren't due twice (for maintenance never received)
- when called to ask for an explanation after hours and hours queuing at the phone my request was bounced back and forth between billing and sales with absolutely no resolution.
- Customer support even hung up the call on me brutally once
- Considering the bad service experienced nothing has been done to mitigate, of course I was charged full fee to end the contract before the 12 months

Switched to Plusnet in August 2017 and luckily now all this nightmare is just a far away memory.
Do yourself a favor avoid this company at all cost. Completely waste of time and money.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

OK broadband when it works.
HOWEVER - Been without DSL for 25 days.
After waiting for an engineer, simply was issue with router. Why oh why takes this long for simple fix.
Most incompetent and slightly rude customer service I have ever encountered. So far they have £15 credit note. Insulting.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  3 stars
• Reliability
  2 stars

Absolutely appalling service been nearly 3 weeks without internet .five phone calls have been made and been told the same thing over and over again do they even have engineers I'm starting to think NOT!! I have now cancelled my direct debit and will NOT be paying this company anymore of my money. Disgusting the company needs shutting down what a load of ****!!!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

At beginning of June my internet disappeared - just thought it was usual(!) drop-out - 2 days later realised no phone-line either - after the usual 40 minutes wait using my mobile, they
investigated and said my line was 'slammed' by another provider. They would try to get it back and ring me straight back.
After 4 days of no contact, had to endure another 40 minute wait on my mobile, to be told they're still dealing with problem.
6 days later of no contact from them, another 40 minutes on my mobile. Hurrah, that day they were reconnecting me. Sure enough both internet and phone line appeared.
I asked for credit on my bill and they granted a reluctant £6 FROM the time I had reported problem TO THEM.
Towards end of month I realised I'd not had an inbound phone-call.
Rang my own number from mobile and received engaged signal!
Another 40 minutes (standard wait?) call, although from land-line this time.
TO BE TOLD MY PHONE NUMBER HAD BEEN CHANGED.
WITHOUT MY KNOWLEDGE.

It would take too long to express just how awful this company is IN ALL RESPECTS.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

There are two good things about this ISP - its cheap and sometimes it works. The rest is utterly bad.

Do you like:
Listening to music on hold for long periods of time?
Appalling customer service?
Slow and unreliable broadband? Then this is the company for you!
Avoid like the proverbial plague IMHO.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

yep i agree, another that wished i wouldnt of ever gone with them, nothing but line dropping out even time the phones was in use for months, 40+ mins of hold to i gave up trying for that error,

now the contract was up in end of feb this year, and switched to plusnet on 5th of march, they still billed up to the end of april, for a service i didnt even have, witch after another 30 mins on hold, they promised to refund agreing it was an over charge, (but nope not happened yet) instend they want to charge for they router £40, even IF they cant even give an address to return it to, kinda just a little bit important,

even if they terms say you dont have to return they router IF your dont cancel before the miniium period, of your 12,18,24 months with the IF on line two, but i guess they just let dislixics like me write they terms huh lol

so IF im in the mood for it tomorrow im going to have a very fun time with them and the word IF, as in even tho they terms stat as i finished the contract than points ABC dont ply to me, that IF they want they router back and thats IF they can give me a damn address for it, and only IF they refund the over charge they agreed to refund, and IF im it the mood to send it back after the inconvice of it all, as its not in they terms, it only is IF you not finish the contract term, IF you do than it is an IF point

but ya jokers, and IF i could i would give them no stars

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Failing internet, phone line cuts off while on the phone. Put on hold for minimum of 40 minutes then disconnected. Customer service is appalling. Router didn’t work was offered compensation which was never received. Don’t reply to emails, 14 emails sent! Not a single reply. Never received call backs as told I would. Ombudsman contacted and took case on and struggled with contact. Agreement made for compensation after 2 months. Origin had 28 days to make compensation payment and failed, however took more money from my bank after the account with them was closed. Case is still ongoing with ombudsman. Disgusting treatment from this company.

Absolute joke of a company. If I could give no stars I would. AVOID AT ALL COSTS!!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Appalling service from start to finish. Poor internet signal, terrible customer service, incorrect billing and now they want £40 for a router that didn't work, having failed to provide details of how to return it. AVOID.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Surely I cannot be the only one in step? I have been with origin approx 18 months and am so pleased with them that I signed up for a further term. Yes there were some initial issues but they were all resolved satisfactorily. Compared to BT they are a godsend. In recent months they seem to have upped their game and performing well. Am I just lucky or do others expect too much from their supplier? I'll keep you posted.

• Satisfaction
  4 stars
• Customer Service
  4 stars
• Speed
  3 stars
• Reliability
  4 stars

Giving this bunch of idiots 1 star is far to generous as there is no provision for zero. The speed with fibre is around 4.1 mbps. They have had to replace the router and it is the same. Open reach have been out and have splinters in their fingers after scratching their heads. The customer service is non existent the technical team are useless and to cap it all the billing dept cannot add up a simple sum and get it right. Half a chance and they will rob you blind. They have won awards according to their e mails. I guess this was the wooden spoon award from Talk Talk. Do yourself a favour do not go with these jokers.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I would give this no stars if possible. The company were slow, unhelpful on the phone and had terrible queues. The service they ended up providing was so slow (0.2MB) that it was almost unusable. After a month of trying to get released, they finally let me out of my contract, and then had the cheek to continue sending me bills. Don't be fooled by the friendly call centre staff, they will do absolutely nothing to sort your problem. Cheap but rubbish.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I wish I read everyone's reviews about company..it's the most ridiculous company ever invented.rubbish service..just big scam..free router turns out you got to pay for router if you cancel contract..I wouldn't be tempted by their rates..they hide everything..I am now reporting them to Ombudsman..I never been so shocked..

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star