Origin Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.
Recent Customer Ratings for Origin
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 213 customer ratings since 2018-10-18 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
701 Customer Reviews for Origin
| Reviewer | Location | Reviewing | Date | Ratings |
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This is the worst company I have ever dealt with. I have today gone live with another provider and hopefully free of this horrendous company. |
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| John | Brighton | Origin | 2017-12-05 | |
Broadband completely unreliable, constant drop outs and very slow. |
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| Anna | Origin | 2017-12-05 | ||
Origin Broadband deserve zero stars. I paid 18 months upfront a year ago to receive a discount. There is no reason why Origin should be taking any further money from my bank account but nonetheless, they fraudulently have taken different sums of money which make no sense at random times of the year. When I call to try and resolve the issue, there is never anyone who has authority to do anything available to actually talk directly to me. I am always told I can be assured the money will be refunded and it won't happen again but it does. I have also repeatedly been told when I call and ask to speak to someone with more authority that I will get a call back, and I never do. I have chased for months now. I am still owed 2 wrongfully charged bills to be refunded. I spoke to a manager last week and he said he would deal with it personally and send me an e-mail later that day to confirm. I told him I didn't even believe him because of the history, but he assured, yet he didn't follow through. I was told by their complaints department that the only way I can make sure they don't continue to take money is to call my bank and block them. I've never ever received such bad service and been so outraged with a company. They are stealing money and they shouldn't be able to continue running a scam of a business. |
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| Charlotte | London | Origin | 2017-12-05 | |
--DO NOT GO WITH ORIGIN-- |
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| Chris | Leeds | Origin | 2017-12-04 | |
Once again I have had the misfortune to address the issues with this company. Despite cancelling my order many months ago they have suddenly invoked my direct debit mandate, charging me £17.99 for a months rental for a service that I have never had. What is the matter with this company??? they have cost me time and money, never responded to my calls or letters yet still expect me to pay for a non existent service. I propose to seek some form of legal redress against them for loss of earnings, out of pocket expenses and stress...... anyone thinking of using this shower please don't, they are the worse company I have ever had the misfortune of dealing with!!!!!! |
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| John Tavender | Bristol | Origin | 2017-12-02 | |
These people are crooks, pure and simple. Still trying but failing to take direct debits out of my account 4 months after I left them. Awful people. Service was slow and kept disconnecting. With Sky now, never had a problem with Sky not once. |
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| Michelle Phillips | Crewe | Origin | 2017-12-01 | |
The most unreliable broadband provider there ever was or ever will be I hope ! |
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| Thompson | Norfolk | Origin | 2017-12-01 | |
Poor customer service. I can never reach a customer service agent - I seem to be on hold for over an hour every time I call. I pay for Origin max which is £37 per month. This should give me in excess of 70mbit. No. I actually get 20mbit. They told me they will not lower my monthly cost unless I sign up to another 18 month contract with them. They refuse to help me. The service they offer is awful - you get what you pay for - if only I’d listened to my father - if you want good quality broadband, you have to pay for it. I urge anyone thinking about joining Origin Broadband to NEVER do it. I’m waiting patiently for my contract to end - then it’s straight to virgin or BT. |
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| Sebastian | Oxford | Origin | 2017-11-29 | |
Everything you have read is true! Do not go anywhere near this provider they are appalling in every respect. By far the worst company I have ever dealt with for broadband. |
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| Filip Suli | Birmingham, UK | Origin | 2017-11-29 | |
After seeing a great deal for Origin Broadband at '£17.99 with no hidden costs' i got this broadband for my new flat, but after four months i switched to another provider due to the constant disconnections, slow speed and disgraceful customer service. |
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| Adam | Glasgow | Origin | 2017-11-29 | |
Terrible provider. Internet cuts out multiple times per day and they deny there is a problem - I can see from the router logs the line does down from their end. |
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| Dave | romford | Origin | 2017-11-29 | |
One would be better off banging ones head off a brick wall for six months than dealing with this excuse for a company. |
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| Agw | Belfast | Origin | 2017-11-28 | |
Sends text with 'no engineer required' but emails an undiscussed phoneline installion date - then denys all responsibility and when cancelled will try to remove a £108 fee for the openreach cancellation. |
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| John B | Paisley | Origin | 2017-11-28 | |
Very slow (1.9 meg ) with irregular outages. but helpline have responded within seconds and been absolutely wonderful to deal with. |
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| M H | DL11 | Origin | 2017-11-27 | |
Just signed up for an extension to my contract. I have been pleasantly surprised by the service, price and quality and on price they beat BT hands down! Their staff are excellent and keen to help. I've had a year with them now and I am surprised by the number of negative reviews on this site. Good on yer Origin! |
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| Michael J | East Midlands | Origin | 2017-11-25 | |
KEEP AWAY!!!!!!!!!!! |
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| Milan | Norfolk | Origin | 2017-11-22 | |
Dont even go there.. i wished i had read the reviews BEFORE i signed up!! i joined back in Aug, paid £24.98, received ONE email confirming y order and my details was sent to open reach and heard nothing since! struggled to communicate with someone from customer services and i have now requested via email to cancel my order and asked for a refund.. i am now going with another provider.. this provider is a complete joke.. |
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| louisa | gravesend | Origin | 2017-11-22 | |
Cheap but hopeless (in particular with regard to billing). |
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| Peter Simmonds | Norfolk | Origin | 2017-11-22 | |
What an absolute joke - the internet is so slow I can’t get anything done, it is quicker to go to a cafe with free internet than try use this crap. It always conks out and customer service is the worst I’ve come across, after half an hour on hold they essentially say they can’t help with anything (without even hearing the problem) and hang up. DO NOT GET ORIGIN BROADBAND |
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| Georgia | London | Origin | 2017-11-22 | |
Absolute joke of a company. Stay away! Poor internet connection and they never answer the phone. I've been waiting nearly 3 weeks for a technician to call me back to fix it. I've just cancelled my direct debit today and I'll not touch this cowboy firm again |
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| Hollie McClean | Rotherham | Origin | 2017-11-21 | |
When I was sold this package which still isn’t working I was told as i have the correct line into my property no engineers need to be in my property , I was assured the router was plug and play and it would be delivered on the Thursday so I took the day off lost a days pay , I was at work the following week when my phone rang “ey up I’m outside tha house I’ve cime to install your phone line !!! On the day the router was meant to arrive I stayed in all day only to be told that they had missed the first line of my address off so it went back to the depo, when I plugged in the router after tracking it down it wouldn’t work I spent the next 4 hrs either in hold or constantly being told by a series of people to turn it in and off I was finally told someone would ring me back by 530 which they never did still not working I’ve never dealt with such a shambolic out fit beware |
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| Carl wilkinson | North Lincolnshire | Origin | 2017-11-19 | |
Well where do I start! Moved to Origin broadband at the end of a 2 year contract with BT on a very stable fibre connection... Why! well the prices of Origin £25.99 a month seems great! but its for nothing! Activation date was the biggest mess! I was ready to move and the day before the router did not arrive, contacted origin and they confirmed they had not ordered it so on switch day i was without internet and ever since then my normal fibre connection that was around 30mbps stable is now around 0.76mbps! yeah not even 1mbps!... ive been in contact with origin and they dont really respond to emails the facebook team is where you will get a response but they need to escalate to the technical team who haven't got back to me yet.. this is all within the first 2 months so far and I havent had a day where the connection has been stable like it was for the full solid 2 years with BT! I have started the process in switching back to BT... I wont be paying them a penny more! Complete and utter joke of a company! |
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| Ian | UK | Origin | 2017-11-19 | |
They're cheap for a reason. They give you the cheapest possible router out there which can barely do it's job. It can't do port forwarding or anything like that without going completely unstable and unusable so some games are left with moderate or strict nat type. Supposed to get 70 down but it changes between 1 down and 20 all the time. Ping is unreliable and goes awful, if you're lucky once a week you get usable internet for games. To top this off they have support who don't have a clue and only know to tell you that everything will be ok. Probably from the mass calls they get. |
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| Nope | Stroud | Origin | 2017-11-19 | |
awful service i have the fibre package and somtimes i get between 20-50 gb download but between 3pm and 10pm it drops to under 1gb everynight without fail i work during opening hours and 1 hour lunch time isnt long enough to get a hold of these guys |
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| damen | northumberland | Origin | 2017-11-18 | |
Signed up a few months back, as I had recently moved into my own place. I went for the 75MBP/s download top limit, and 32MBP/s upload. Everything was great for the first few weeks, and then they came to do some work in my area on the lines. Suddenly 1MBP/s if that, on a daily basis it would disconnect for hours on end - and if it did reconnect it would be on 100KBP/s which takes around 5-10 minutes to open any web page no chance of watching any videos or whatnot. |
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| tom | yorkshire | Origin | 2017-11-17 | |
I switched to Origin because apprently with them I could have gotten fibre. And Plusnet as existing customer was extremely slow and very expensive. |
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| Annette | Dailly | Origin | 2017-11-17 | |
One word - don't. We were with these for a couple of months during which everything was fine, then they sent us a card saying they were making some changes. From that point onwards everything was a disaster. The connection kept dropping out, the speed yo-yo'd wildly from ridiculously fast, to an unworkable snail's pace, and we made countless calls to their technical team spending hours on hold. Every time we had to wait ages to talk to someone, then wait even longer to speak to someone in Advanced Technical. Every time somebody different promised to personally sort it out, one guy told us he'd get back to us by email or phone the following day, knowing full well he wasn't even going to be in the office on that day. Origin told us the line is at fault, BT Openreach told us the router is at fault, and finally we've had enough - we've been paying for superfast broadband which has turned out to be completely non-functioning broadband, and we've ditched them. How are these clowns still in business? |
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| Jayne Berry | Wakefield | Origin | 2017-11-15 | |
Worst internet provider ever - don't use! At best, internet speed that takes 10 minutes for a page to load. At worst, no internet for days. Unhelpful call centre staff - the best they could suggest was spending £50 on a new router. We had perfect sky before - never should have switched. |
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| Ems58 | London | Origin | 2017-11-15 | |
Avoid Origin. The service is unreliable, slow and the technical support is non-existent. Will be moving asap. |
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| steohen edwards | harrigate | Origin | 2017-11-14 | |
very bad customer services, yesterday when i asked them to fix my very poor speed i was waiting 1hr and 30 minutes then after i just had to hang up... my speed its like 1mbps, very very slow. |
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| patricia | glasgow | Origin | 2017-11-14 | |
Been with them since June 2017, paid upfront for 12 months. |
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| paula | st albans | Origin | 2017-11-13 | |
Absolutely awful. Modem broke. Sent new modem after having to work out for ourselfs that was problem. New modem had all different figurations which they didn't tell us about. Main computer still won't work after spending hours on hold and listening to technician talk rubbish. Asked to speak to someone in no told me no e could help me. Takes a week to get email reply then they just ask same thing can I have email address!! They just sent me one. They really don't give a damn |
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| Angela cooper | Sussex | Origin | 2017-11-13 | |
I have been pleasantly surprised with Origin service of Broadband. I signed up for it on the Monday and it was installed and up and running by Thursday. So far the speed has been pretty good when lasted tested |
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| Daniel | Edinburgh | Origin | 2017-11-13 | |
Signed up in November 2016, took the option to pay for the year upfront, problems from day one which lasted a full 10 months, broadband dropping almost every hour, called their customer services to sit on teh phone up to an hour and then get no where. broke their terms and conditions for not providing their advertised service so left, got a refund of £50 for 10 months of appaling service. AVOID, AVOID, AVOID. |
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| Mark Thomas | Birmingham | Origin | 2017-11-13 | |
I don’t suppose it will make any difference to them actually fixing my outstanding issues, but I would like to help others making their future broadband provider choices and say this company don’t give a fig about customer service. Their technicians will say anything to get you to go away; I’ll report it to networks, I will assign it to myself so I can monitor it and the ultimate push off I will call you back when I am back in and then don’t. |
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| Alan Bosworth | Allington | Origin | 2017-11-12 | |
I switched to Origin in the last few weeks. The speed continued to be slow so I called customer service. They ran checks and arranged for an engineer to come out. With in two days my line was fixed and I’m now getting 75.57MBPS download speed and 9.95 MBPS. There was a long wait to get through but they sorted my problem very quickly. My experience is much better than other people’s reviews suggest theirs was. I’m very pleased so far :-) |
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| Garry Birchall | Westhoughton, Bolton | Origin | 2017-11-10 | |
Absolutely disgusting service!!! Waited over a month for a live date after being told that I would have a live date by the and of the week |
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| Saira | Wolverhampton | Origin | 2017-11-10 | |
dont buy! they steal your money and time |
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| Mark | Greenwich | Origin | 2017-11-10 | |
1. 6 weeks for activation |
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| Leon | Manchester | Origin | 2017-11-08 | |
Customer service folks are polite, well mannered and competent, if you're lucky enough to get through to them. They simply seem overwhelmed; no replies to emails, hour-long waits for phone support even at 2am. Just been switched for free to fibre broadband, but they forgot to send me a new router (3 days no broadband), and now I'm connected the speed is inexplicably slower than the copper wire I had previously, and Origin seem clueless as to why. I'll probably switch back to Plusnet next month. Pity these comms companies always ensure there's a big gap between you broadband and line rental saver switchover dates. |
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| Paul | Aberdeenshire | Origin | 2017-11-07 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.
