Origin Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.
Recent Customer Ratings for Origin
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 216 customer ratings since 2019-06-01 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
757 Customer Reviews for Origin
| Reviewer | Location | Reviewing | Date | Ratings |
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I was with Sky Broadband for several years but became fed up with them offering better deals to new customers than, loyal customers so chose to move supplier. Origin great pricing and £35 cashback offer through Quidco attracted me to sign up, the sign up process was very straightforward but that’s where the good stuff ends. |
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| Dan Harcus | Edinburgh | Origin | 2018-02-13 | |
Have been with Origin for a couple of years on broadband and am very happy with them. The best price for broadband and line rental, and customer service has always been excellent. Broadband not the fastest but this is because of distance from exchange. BT have finally upgraded the line to fibre, so am transferring to fibre but staying with Origin. |
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| Andrew | Sheffield | Origin | 2018-02-13 | |
dial up is probably a better option. had nothing but connection issues the year i was with them and had to call several times. spent more time without internet that with and they also avoid any attempt to cancel regardless of if you're in you're rights to or not. mum also went with them, had no response after the initial sign up,no internet provided and months later they started charging her. |
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| Shannon | doncaster | Origin | 2018-02-12 | |
absolutely useless. Broadband keeps dropping out. The speed varies from 3.2mbps to 20mbps at any time of the day. this is for fast fibre broadband.Tech help is not much better. Customer service when you can get them is next to rubbish. I have suffered them for 8 months continually having to ring them and waiting in a queue for an hour with the same three songs droning on and on all the time. Not a pleasant experience at all. Avoid like the plague. |
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| Me | Leicester | Origin | 2018-02-09 | |
This is a terrible provider. Cheap but terrible. They have failed to inform my old provider that I have switched and I was getting billed. Due to their laziness, I Am getting billed from both providers. When I contacted Origin Broadband they told me that they have informed my previous provider that I was switching to them. My previous provider have done an investigation and said that they never received a leaving notification. This is not the first time Origin Broadband have lied to me. When they dispatched the wireless router they didn’t put my house number on the parcel. It was going to be returned to them and I managed to call the delivery man. When I called Origin Broadband and asked them why they did that, they denied it and said that there system shows that the correct address was sent. Stay away from this company, they are liars, lazy and you will 100% regret joining them. I would give overall staification ZERO |
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| Fatum | Coventry | Origin | 2018-02-09 | |
First hurdle a 4 month delay because there was no fibre in the area "total crap" they kept hold of deposit and never advised there was a problem until i called them, my previous provider enjoyed over £200 extra cash as I was out of contract. |
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| thomas | st andrews | Origin | 2018-02-06 | |
Don't use this outfit should have gone on line 20/12/17 after horrendous time with there support teams still trying to get broadband 05/02/18 and guess whose fault it is mine and the are going to heavily charge me for this STAY CLEAR |
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| Craig | Salford | Origin | 2018-02-05 | |
Internet was terrible was only 0.9 speed and constant drop in connection but since the update on their router it's much better (still only 1.8 speed) and drop in connection has stopped still I only paid 154 pound for the year upfront guess you get what you pay for |
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| Mark | Pontypridd | Origin | 2018-02-03 | |
There are bad providers but Origin Broadband is just new level Bad , if there is definition for Worst then Bad it would be under "Origin Broadband" |
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| Another victim of Origin Broadband | Origin | 2018-02-03 | ||
Awful service, speeds are intermittent at the best of times. Oct/Nov i had 3 weeks of no service followed by a week or so of intermittent service, got a credit to the grand total of £5 and then all communication stopped when i questioned this. Never get through on the phone only via twitter chat, when i was told the lines were free i was still placed on hold until i said so in my twitter chat. Seeing the reviews and what they are doing to their staff makes me wish i had paid that bit more and gone elsewhere (although there are packages available cheaper now!). Currently complaining via the resolver website (surprise surprise no contact from them - 12 days until i can go to the ombudsman) shame you cant give 0 stars, please avoid! |
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| Alex | Hertfordshire | Origin | 2018-02-02 | |
Absolutely terrible! Forever being disconnected and spending hours trying to get through to their helpline. I was disconnected for 6 days once and they couldn't seem to understand why I would have a problem with that.Totally unfit for purpose. Now with Plusnet. What a joy! And cheaper |
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| Julie | Lancashire | Origin | 2018-02-01 | |
Rubbish. Keeps dropping out a number of times a day and often goes off needing an engineer a couple times a month. Also slow, can slow down to next to nothing. Customer service try their best and are always polite. If possible go for different company. |
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| jep163 | South Wales | Origin | 2018-02-01 | |
Apart from interactions with a few brilliant technicians, my experience of Origin has been woeful. My main issue is the unacceptably long waits on hold- sometimes up to 2 hours. Slow response times to emails. It has taken 2 months to solve a line disconnection problem. I will not be using Origin again. |
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| Lara | Bristol | Origin | 2018-02-01 | |
God Awful. |
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| Nathan | Scotland | Origin | 2018-01-27 | |
Absolutely abismal service, since October have not had broadband. Spoke to customer service operative who told me there was a fault on the line, they would get an engineer out within 48 hours. Still not working rang again to be told the original fault had caused a loop fault, they did not ring me back to tell me this. They threatened me when I said I wanted the remainder of my money back. Would never go with them again. BEWARE it may look like a good deal, but when your not getting the service for at least half of the agreement, it’s quite an expensive option. |
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| Su | Bradford | Origin | 2018-01-27 | |
Terrible company!! Overbilled me when i switched provider, they then said i couldn't have the money back as they wanted me to return the router. No other provider as ever asked me to return the router, they said they will bill me for £40.00 for the router. I told them to keep the refund and have complained to the ombudsman. You call up and are on hold for 20-30 mins, its shocking. They should be closed down, but Ofcom / Ombudsman never monitor this company or even check the reviews on them. It says online that they are expanding, but i never know how they are getting any new customers. AVOID, AVOID, AVOID!!! |
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| Luke | Wednesbury | Origin | 2018-01-26 | |
I've been with a few different ISP's over the years and Origin are by far the worse. |
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| Matthew | Dudley | Origin | 2018-01-24 | |
Dreadful company. |
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| Delly | Cheshire | Origin | 2018-01-24 | |
Really not happy with the service provided by Origin. Everything was slow and unreliable from the start, it took over a month from first contact to getting an internet connection. Despite being quoted 10-14 days, after 15 days there was no information at all so I had to contact them only to find out essentially nothing had been achieved during that time. |
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| Nicholas | London | Origin | 2018-01-23 | |
Buyers Beware. Without question the worst company and customer services, I have ever had the misfortune to deal with. I cancelled my broadband from Origin back in November. They continued to take payments from my bank account for another 2 months. Upon discovery, I cancelled the direct debit and called Origin, to which I was told they knew all about the cancellation. . I was told they cannot just electronically transfer the money back to me and that I would have to wait 7-14 days for a cheque to arrive. 2 weeks later I received yet another bill for the forthcoming month. Yet, another phone call to Origin to re cancel the bill and ask about my pending refund and I find myself still waiting for it 3 weeks later. |
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| gary nash | Milton Keynes | Origin | 2018-01-23 | |
As others have said, once they get your money they are not interested. I have been overcharged by Origin setting up a direct debit with my bank without telling me. I have written to them 5 times and they are totally ignoring me. If I phone them they promise to get back to me and don’t. Sadly, I have paid for 12 months service in advance and will now have to escalate the problem to the ombudsman. |
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| Michael M | Llancyl | Origin | 2018-01-19 | |
New customer from Dec 17. Very slow speeds,nowhere near speeds advertized. |
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| al | lancashire | Origin | 2018-01-19 | |
Where do I start? This is a company which seems to fail on every level when it comes to customer service. Once they have your money they are not interested. I have been trying to get a refund for 10 months after they took over my service without my permission. No apology, no refund now going to OFCOM and then the leagal route if this fails. Avoid this company at all costs! |
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| Andrew Hyde | North Yorkshire | Origin | 2018-01-18 | |
Origin broadband is rubbish it said my line could do 70mbs was only getting 15 , they lie they steal no wonder they are cheap I gone with a small company they are great |
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| Dennis | Bristol | Origin | 2018-01-18 | |
After 100 days without Broadband Origins offer of a compensation was a paltry £30. When you consider they had raided my bank account for over 3 times that amount during the same period, it demonstrates the contempt they have for their customers. Tech support won't answer the phone and complaints just spout platitudes |
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| Rob | Somerset | Origin | 2018-01-16 | |
Terrible provider. Useless service, useless customer service. Slow as a snail broadband. In the middle of complaints procedure gave ME a deadline for reply, after waiting weeks between replies from them. Avoid at all costs! |
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| Marc | Ipswich | Origin | 2018-01-16 | |
Terrible services, The broadband is barely there. If you manage to watch a video on the lowest quality on youtube without constant buffering then it is a miracle. No support whatsoever, waited on the phone for 2h and no one answered. They started charging me illegally 18 pounds per month on top of what i have already paid due to "mistake in the system". It is the worst provider i have come across. It was a big mistake going with Origin |
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| Kamil | London | Origin | 2018-01-11 | |
My experience of this company has been diabolical. I Joined in August.. and eventually went live towards the end of September... sorry it was actually October when I received my router!! And what did I have then? A congestion issue, basically the company that claims to not slow your speeds had slowed my speeds and at peak times my service that is normally 63Mbps was down to 0.8Mbps!! Which is absolutely laughable!! |
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| Dangerous DAVE | Newcastle | Origin | 2018-01-11 | |
Big mistake I made going with origin. |
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| Steve | Manchester | Origin | 2018-01-11 | |
The worst service provider I have ever experienced. They should be banned selling services like this. Thank god my one year is over as I paid full year in advance. From day 1 problem, slow connect, crackly phone line, broadband disconnection. |
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| Muhammed | London | Origin | 2018-01-10 | |
I have been with Origin for 14 months so though I should update my earlier scathing review. |
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| Michael | South Leicesershire | Origin | 2018-01-08 | |
Awful experience! Avoid if possible. |
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| Jorge | Hove | Origin | 2018-01-06 | |
Worst experience ever. Broadband cuts out on a daily basis. Have been complaining about it for the past six months, they have now stopped replying to the complaint. The best thing is you cant cancel whilst a complaint is ongoing, so by not replying they manage to block us from leaving! |
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| E | Oxford | Origin | 2018-01-04 | |
Exceptionally poor service. Ineffective at dealing with slow speeds (at 6-7mbps vs. advertised 38mbps every single day). At this point I have endured a month of brick wall responses. If you are thinking of dealing with this provider, move along as they are pathetically poor. |
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| Chris Baish | Swindon | Origin | 2018-01-03 | |
If you've read this far down this page you've heard it all before. Like many others I made a mistake in not reading the reviews before signing up to the great sounding £154.99 for 12 months deal ... Should have known better. |
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| Sophia | LEWES | Origin | 2018-01-02 | |
Wow I am staggered at the appalling service from Origin. |
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| Chris | Bath | Origin | 2017-12-29 | |
Moved to origin 5 month ago. Took the 38 Mbps fibre optic. However the speed recorded over a period of several days was 1.5 mbts with ethernet cable. Internet connection keeps cutting off. Apalling. My previous provder with normal broadband was much better than Origin. It is a rip off. I also took the anytime phone package. However unable to check itemised phone calls on the online service. Customer service seems to be ok at times but sometimes I had to wait for an hour. I will not renew with Origin again. Worse provider I had. |
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| SunnyD | Sheffield | Origin | 2017-12-26 | |
Origin should be barred from the industry. But the industry needs a huge shake up. Openreach controls the infrastructure, 'providers' deliver the illusion of competition; in reality they are another layer of protection to BT Openreach's accountability for infrastructure failure. OfCom needs a new set of dentures. |
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| imogen | Jedburgh | Origin | 2017-12-26 | |
A terrible company and a terrible service. Hours spent on the phone. Service lost for days at a time. Service lost for 6 days once and they can't seem to understand why anyone would have a problem with that!! I would be very surprised if anyone has ever stayed beyond thir first year. |
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| Angry Lady | Lancashire | Origin | 2017-12-26 | |
I have had 2 experiences with Origin, at our old address had no problems, speed was good, never cut out, never needed to call support. |
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| Lee | UK | Origin | 2017-12-26 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.
