Origin Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.
Recent Customer Ratings for Origin
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 216 customer ratings since 2019-06-01 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
757 Customer Reviews for Origin
| Reviewer | Location | Reviewing | Date | Ratings |
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I was promised 11mbps for £17.99 a month which was ok for a single guy thats two months now highest its been is 6mbps today was 4.28mbps. I feel duped and silly but what can i do its depressing as they said its within their estimates so can't raise slow connection issues. Avoid You will be lied to lots of drops in service too. |
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| Derek Hind | Glasgow | Origin | 2019-12-19 | |
Been a customer for 3 years live in poor reception area but fibre is brilliant customer service excellent price of package competitive would recommend |
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| Diane | Shrewsbury | Origin | 2019-12-18 | |
I have never had any problems with Origin Broadband, customer service is Excellent and staff are always on hand to help out if needed, I have been with Origin Broadband for over a year now and no problems what so ever. Keep up the good work. Merry Christmas and a Happy new year to all. |
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| Lee | Ipswich | Origin | 2019-12-18 | |
4 years and still wouldn't consider leaving Origin. We did buy a new router but my tech geek partner would probably do that with any company and this one is so cheap each month so it wasn't a problem. No one's house I visit has such a stable line as mine and no one has as much connected to their internet! |
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| Stephenie | Scotland | Origin | 2019-12-18 | |
I've read all the bad reviews but thought I should chine in to say we've been with them for a month now and everything is absolutely fine. |
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| Gavin | Aberdeen | Origin | 2019-12-18 | |
Ok... So I left virgin due to high prices and foreign call centres. I thought ill compare and see what comes up. Origin hit top of the list. They stated I could take my number with me from virgin and that they would guarantee me a min 30mbps in speeds. Lies lies lies.lessthan 10mbps they didn't bother chasing my number. And these recon they supply the NHS, don't listen to it.after 2months of hell I'm getting a refund and free out of my contract. Call recording saved me. Staff are good company is worse than old talk talk. STAY AWAY!!!!! |
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| Lee | South wales | Origin | 2019-12-18 | |
There's nothing I can say that hasn't already been said in previous reviews, avoid this company at all costs! I was a customer for several years and they seemed to get worse every year. Slow speeds, regular dropouts and poor customer service. |
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| Joe Palmer | Sheffield | Origin | 2019-12-17 | |
Never again! It is really slow and bad internet. This is awfully supplier! I write a review on trustworthy and origin lied that I am not costumer at the same time they wan to take money from 12 monts and don't want to cancel the contract! They lied to me for the speed and I have never received the promised speed! Never again!!! Shame on you to lie the costumers! |
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| Hristo Hristov | Gravesend | Origin | 2019-12-10 | |
AVOID AVOID AVOID!! |
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| Hristo Hristov | Kent | Origin | 2019-12-09 | |
I cannot wait to break the contract with Origin Broadband. Even after my complaints and their failures to make right with me they tried to censor my review on Trustpilot! DO NOT join Origin Broadband. Avoid at all costs. |
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| Max White | London | Origin | 2019-12-04 | |
I'd give this joke of a company 0 if I could! September I joined and it was the biggest mistake ever!! They stole carers allowance on the 18th of nov, promised to return it on the 19th, didn't happen, I called 7 days later and again promised to refund with immediate payment, didn't happen, called again and was told it had been done on the 26th and would be with me in 3 days! Called to check today and have been told it was done yesterday (27/11/19) and its gonna take 3/5 days!! When the managers are the biggest liars the customers have no hope!! I will be leaving and they can take me to court for the £404:85 they want for early cancellation!! Absolute jokers |
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| Sarah harris | Berkshire | Origin | 2019-11-28 | |
Most recent issue of any my line was reconnected as a cross line.we eere without setvice for 3 days and yet we now receive a bill for calls we simply could not make as the line was dead. They refuse to act. Keep away from these morons. They will be bankrupt within months |
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| James | London | Origin | 2019-11-21 | |
I’ve been with Origin for 3 years now. I love the fact their call centre is in Doncaster and is manned by really nice people. What really lets the service down though is that to resolve issues, you need to hardwire link to the router. We’re all Apple at home and my work laptop can’t be hardwire linked. I’m not hugely IT literate so unless one of my teenagers is home, I’m stranded. |
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| Esio Trot | Tidworth | Origin | 2019-11-17 | |
2 weeks after having it installed my Virgin internet is on its last day and I still haven't had a single successful internet connection with origin. |
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| Bristolgambling | Bristol | Origin | 2019-11-09 | |
Please don't go with people after two days can't get broadband bad service at customer service and then leave you on the phone for twenty five minutes really bad broadband service |
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| Maisie | London | Origin | 2019-11-08 | |
Dose Not supply promised speed |
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| F. Bailey | Scotter common | Origin | 2019-10-31 | |
I've been with Origin for 7 wks,mads 2 payments and received £10 back because I'm not online yet. I'm connected but get I access to the net. I've been thru the modem setup with them 3 times but still no access. I'm losing the will to live. I'll call them once more and give them 2 days to fix it. If they do t I'll block them at the bank and they can take their modem back. I'd advise others not to go near them. |
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| Gordon Swinton | arbroath | Origin | 2019-09-29 | |
I have been with Origin for nearly 3 months and still do not have any wifi service. A phone call takes forever to be answered and then an engineer is promised to be sent to inspect the premises which never happens. |
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| Sandra. Parker | New Milton Hampshire | Origin | 2019-09-12 | |
I've been with this company for two years and have been very disappointed with their services. |
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| Vincent Laudano | London | Origin | 2019-09-06 | |
Absolutely terrible connection drops constantly, origin tell me there's nothing wrong and if they send an engineer out and the fault lies with me (doubt it, I've never had trouble before)then they will charge me £108 or if I'm not in they will charge me same amount..I told them I'm not paying for a service I don't receive and cancelled my dd ...This is quite funny I suppose because they cut me off the next day and it took me over 6 hours to realise |
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| Sharon | Telford | Origin | 2019-09-05 | |
I've been with origin for almost 2 years and, from the start, the broadband service has been available all the time; no problems with that. |
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| John | Cumbria | Origin | 2019-09-02 | |
Over 2 years I've been with them and just renewed as I've never had a problem, got fast speeds, good WiFi and it's the cheapest I have found for Max fibre |
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| Karl | Doncaster | Origin | 2019-08-31 | |
I can’t comment on your internet service or speed as I’m not even with you, but I felt the rude young man who just called me out of the blue on my lovely Thursday afternoon needed a review - because your customer service is disgusting. After telling him I didn’t know who my package was with (what do you expect when you’re cold calling people) he then asked me ‘DO YOU KNOW ANYTHING??’ Before hanging up on me. Delete my number and train your staff properly. . |
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| Karly withers | Essex | Origin | 2019-08-15 | |
After leaving talk talk i found this company on facebook, filled in my details and was called yesterday but i was busy so requested a call back 10.15am next day. Bang on time the girl phoned me. Straight away she got into her sales pitch at 100mph. I had to ask her to slow down several times as i could not understand a word she was saying. I asked several questions which again i think she answered at 100mph. I commented that Now tv , were offering a slightly better deal on calls made from landline, her reply was " go with them then" . I asked to repeat what she said and she changed it to " well you have to go with the best deal." Thats not very professonal is it i said to her her , to which she replied "oh watever" then cut the call. I was so shocked at this advisor, having worked for a top high street Bank for the last 17yrs as a manager in a contact centre both inbound and outbound service. Its no wonder this company nearly colapsed last year and to be honest with staff like her it wont be long before they are at that stage again if thats how they value customers. My advice steer well clear of this company |
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| Francityfan | Rainhill, Prescot | Origin | 2019-08-09 | |
If you are wise you will avoid this disreputable company. Their promises are not to be relied on and their broadband sub standard. Be warned .... |
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| James | Eastbourne | Origin | 2019-08-07 | |
I have been with origin for nearly 2 years now. I had problems at first but for the past 18 months I've been trouble free and have great speed. It is very cheap too, customer service is slow to get through to but if your after a reliable frill free broadband provider then origin is the one for you. |
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| Michael | Middlesbrough | Origin | 2019-08-06 | |
STAY AWAY from these cowboys, I cancelled days after contracting with them as I was still under contract with another provider - origin promised to cancel order. 2 weeks later they had not cancelled and took payment from my account! Now they saying it’s up to 30 days to refund me by cheque... |
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| Samantha Topcu | London | Origin | 2019-08-05 | |
Never even switched but got a call out the blue saying they hard i was looking at broadband and asked if i could get a call back the next day between 14:00 and 14:30 which never happened and when i called up and explained i did not wish to switch and why, also asking to be taken off their call list, 10 mins after that call i recieved yet another call from them and yet again told them to take me off their call list, after that yet again i recieved another call which resulted in me being laughed at down the phone and hung up on, i called up their service and said not to call me again will wait and see if that actually does happen... |
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| Dylan | Greenock | Origin | 2019-07-25 | |
I would steer clear of this company, I signed up on Friday then read the reviews, cancelled on Sunday, Tuesday they took money from my account which I managed to get cancelled, now I find today,Thursday they have taken money again. Wouldnt touch them with a bargepole. |
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| Gwen Gilmour | Tayport | Origin | 2019-07-18 | |
I switched to origin a month ago and I can't ask for better service amazing broadband connection and speed I live in Scotland I will be recommending to friends and family |
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| Matthew | Dunoon | Origin | 2019-07-01 | |
Don’t use this company. Appalling speeds. I rarely get over 4MB using WiFi (my mobile phone connection hits 90MB). Forget a connection during peak times. |
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| Annabelle nolan | Bristol | Origin | 2019-06-21 | |
I joined them on an 18month supersaver deal and paid upfront for my landline and broadband. Yet almost EVERY month they kept taking money out of my account for broadband and line rental. It is unbelievable how difficult it is to get you money back from them. They keep lying which is why they are so difficult to deal with. First they promise you itl be back in your account within 7days, after 7days they say another 7days, then they increase that to 30days, then they say its not company policy to send a paid back to an account via BACs and that they've posted a cheque to my home address. A further month later when no cheque arrives and after screaming at them down the phone, they finally agreed to send my money into my account via BACs. |
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| Salim | Warrington | Origin | 2019-06-10 | |
Origin Broadband may seem attractive because of their low prices, and that's half the reason I took the leap, but it was honestly the worst mistake I ever made. While I like to take chances on smaller relatively unknown companies, this was one of the few times that decision has bitten me in the butt. |
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| Aaron Richardson | Staffordshire | Origin | 2019-06-03 | |
If you want your internet to not work half the time, zero customer support, a very cheap and unsuitable router, all for one cheap price, pick these boys. You will also not have internet for 2 months when you switch because they will mess up the switch over. AVOID. |
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| Jarvis | Gloucestershire | Origin | 2019-06-01 | |
I am submitting reviews to warn people off this company due to appalling level of service. Don't let the cheap price fool you if you have a problem your stuck with it as its virtually impossible to get through to technical support. I have had my land line broken for 4 days now and tried every day multiple times upto 20 minutes on my mobile just waiting in a queue with no idea where I am in the queue. No announcements just a continual loop of music. The customer service and sales pick up straight away as us us but cannot even pass details of your problem to tech team they just put you back in the never ending queue. Steer clear its not worth it |
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| Nigel | Shropshire | Origin | 2019-05-21 | |
I ended my contract early because of poor broadband service, worst ever customer service. Origin agreed to refund credit from my account. This was October 2018 and despite promises to settle payment has never been made. |
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| Elizabeth Harper | Inverurie | Origin | 2019-05-06 | |
The worst service i have ever received! |
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| Thomas Coull | Brighton | Origin | 2019-05-01 | |
Asus N16 latest firmware update available to download and install from Asus Help web page. Cured all my router problems. |
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| Crunchy | UK | Origin | 2019-04-21 | |
Terrible internet provider. They're cheap but you understand quite quickly why. They draw payments twice quite often by mistake, take ages to refund you, they stop your connection by mistake as well (never missed a payment and my connection has been cut twice over 1.5 years with them). I'm currently not supplied by them anymore but it's now the 3rd month they withdrew and I'm still waiting for them to stop and refund me... Customer service is terrible as well. Completely useless. |
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| Jen N. | Newcastle Upon Tyne | Origin | 2019-04-17 | |
Never get internet with these half - an hour waitin for them to answer the routers don’t work frew the day always looses connection and thehy fink am gna lay £49 for another router wen online its says its free installation and router not ad internet since last wekend they wunt recommend these to anyone agen Gota wait another month for them to actually cancel it so paid another bill for no internet |
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| Jamie | Carnforth | Origin | 2019-03-27 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.
