Origin Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.

Recent Customer Ratings for Origin

  • Satisfaction
    2.6 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.5 stars

Based on 216 customer ratings since 2019-06-01 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

757 Customer Reviews for Origin

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Reviewer Location Reviewing Date Ratings
I was promised 11mbps for £17.99 a month which was ok for a single guy thats two months now highest its been is 6mbps today was 4.28mbps. I feel duped and silly but what can i do its depressing as they said its within their estimates so can't raise slow connection issues. Avoid You will be lied to lots of drops in service too.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Origin  
Been a customer for 3 years live in poor reception area but fibre is brilliant customer service excellent price of package competitive would recommend
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Shrewsbury Origin  
I have never had any problems with Origin Broadband, customer service is Excellent and staff are always on hand to help out if needed, I have been with Origin Broadband for over a year now and no problems what so ever. Keep up the good work. Merry Christmas and a Happy new year to all.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ipswich Origin  
4 years and still wouldn't consider leaving Origin. We did buy a new router but my tech geek partner would probably do that with any company and this one is so cheap each month so it wasn't a problem. No one's house I visit has such a stable line as mine and no one has as much connected to their internet!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Scotland Origin  
I've read all the bad reviews but thought I should chine in to say we've been with them for a month now and everything is absolutely fine.

Switched from Plus.net paying £38.99 a month but now getting the EXACT same service from Origin for only £26.99.

No complaints, really happy with everything really.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen Origin  
Ok... So I left virgin due to high prices and foreign call centres. I thought ill compare and see what comes up. Origin hit top of the list. They stated I could take my number with me from virgin and that they would guarantee me a min 30mbps in speeds. Lies lies lies.lessthan 10mbps they didn't bother chasing my number. And these recon they supply the NHS, don't listen to it.after 2months of hell I'm getting a refund and free out of my contract. Call recording saved me. Staff are good company is worse than old talk talk. STAY AWAY!!!!!
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
South wales Origin  
There's nothing I can say that hasn't already been said in previous reviews, avoid this company at all costs! I was a customer for several years and they seemed to get worse every year. Slow speeds, regular dropouts and poor customer service.

Customer service is no longer 24/7 and waits of between 45 and 60 minutes on the phone are normal. They seem to have no way to escalate technical problems, and just fob you off, asking you to reset your router etc. I ended up paying over £100 in early termination fees to get away from them. When I left, the day my connection switched to BT my speeds jumped from 0.5Mbps to 37Mbps, so the issue with my speeds was obviously to do with their poor network.

After I left they also removed my negative review from Trustpilot stating that I wasn't a genuine customer. So take star ratings on other review websites with a big pinch of salt!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Origin  
Never again! It is really slow and bad internet. This is awfully supplier! I write a review on trustworthy and origin lied that I am not costumer at the same time they wan to take money from 12 monts and don't want to cancel the contract! They lied to me for the speed and I have never received the promised speed! Never again!!! Shame on you to lie the costumers!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gravesend Origin  
AVOID AVOID AVOID!!
AVOID AVOID AVOID!!! ABSOLUTE LAIRS!!! THE WORST INTERNET ON THE MARKET!!! I have made a big mistake that I didn't read comments and feedback before I go with origin....it is absolutely slow and it took me 60 seconds to open my gmail and wasn't able to open youtube! When I tether from my phone to my laptop is 6-10 times faster!!! I'm reading the contract now to cancel this and it says you can cancel one day before you go life.. where is the point??? you don't even see the product and how it works! THEY PROMISED 18MBS AND I AM HAVING 10MBS OR MUCH LESS.... I HAVE CALLED THEM AND THEY SAID UP TO 14 MBS, BUT IT NEVER WENT UP MORE THAN 10MBS !!!! DON'T DO MY MISTAKE AND READ THE COMMENTS PLEASE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Origin  
I cannot wait to break the contract with Origin Broadband. Even after my complaints and their failures to make right with me they tried to censor my review on Trustpilot! DO NOT join Origin Broadband. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
I'd give this joke of a company 0 if I could! September I joined and it was the biggest mistake ever!! They stole carers allowance on the 18th of nov, promised to return it on the 19th, didn't happen, I called 7 days later and again promised to refund with immediate payment, didn't happen, called again and was told it had been done on the 26th and would be with me in 3 days! Called to check today and have been told it was done yesterday (27/11/19) and its gonna take 3/5 days!! When the managers are the biggest liars the customers have no hope!! I will be leaving and they can take me to court for the £404:85 they want for early cancellation!! Absolute jokers
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Berkshire Origin  
Most recent issue of any my line was reconnected as a cross line.we eere without setvice for 3 days and yet we now receive a bill for calls we simply could not make as the line was dead. They refuse to act. Keep away from these morons. They will be bankrupt within months
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
I’ve been with Origin for 3 years now. I love the fact their call centre is in Doncaster and is manned by really nice people. What really lets the service down though is that to resolve issues, you need to hardwire link to the router. We’re all Apple at home and my work laptop can’t be hardwire linked. I’m not hugely IT literate so unless one of my teenagers is home, I’m stranded.

I really hope Origin get their act together because I will always support UK based and manned companies.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Tidworth Origin  
2 weeks after having it installed my Virgin internet is on its last day and I still haven't had a single successful internet connection with origin.

There customer service department close at 6 on weekdays so you can not get assistance after work. If you phone during work they will tell you that you need to be at the internet connection for them to assist. The package comes with instructions for the default modem but having been sold an upgrade - the instructions do not work for the ASUS AC55u. I also can not speak to anyone on live chat. The automated message says there will be delays because of flooding however they haven't contacted me back a singe time or even given me any evidence anyone is even in the office. So alas another hour will be spent waiting to speak to customer services without ever actually being able to access the internet. AVOID.

The engineer set up the phone line but as he said the modem was "plug and play" didn't set it up even on request. Genuinely bottom tier
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Origin  
Please don't go with people after two days can't get broadband bad service at customer service and then leave you on the phone for twenty five minutes really bad broadband service
Remember you only get what you pay for
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
Dose Not supply promised speed
poor customer service
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Scotter common Origin  
I've been with Origin for 7 wks,mads 2 payments and received £10 back because I'm not online yet. I'm connected but get I access to the net. I've been thru the modem setup with them 3 times but still no access. I'm losing the will to live. I'll call them once more and give them 2 days to fix it. If they do t I'll block them at the bank and they can take their modem back. I'd advise others not to go near them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
arbroath Origin  
I have been with Origin for nearly 3 months and still do not have any wifi service. A phone call takes forever to be answered and then an engineer is promised to be sent to inspect the premises which never happens.
Totally disgusted with Origin and don't recommend them at all - they are a nightmare.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
New Milton Hampshire Origin  
I've been with this company for two years and have been very disappointed with their services.
Modem keeps cutting off two to three times a day.
I gave them 30 days notice that I didn't want their services any more, and that I didn't want them to take the up front fee for another year that they were requesting.
I was assured that this wouldn't happen.
To my surprise they cut me off after 10 days! I called them about it and was told it was an error on their behalf and that it would take 14 days to re connect and that I needed to renew my contract with them!!
In addition to this, they had the audacity to go ahead and take the renewal fee for £193.23 from my bank account twice!
I had to call my bank to get the money refunded.
I have requested that they release my phone number for the new supplier who will request my phone number. The new supplier can't start their services for another 20 days.
I've been left with no phone or internet, that I had paid for up front thanks to them. I'm sure they did this on purpose for leaving them. I've read other similar posts by others.
I have made a formal complaint to them. I was told someone was going to contact me to try and resolve the issue. Still waiting after five days!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Origin  
Absolutely terrible connection drops constantly, origin tell me there's nothing wrong and if they send an engineer out and the fault lies with me (doubt it, I've never had trouble before)then they will charge me £108 or if I'm not in they will charge me same amount..I told them I'm not paying for a service I don't receive and cancelled my dd ...This is quite funny I suppose because they cut me off the next day and it took me over 6 hours to realise
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Telford Origin  
I've been with origin for almost 2 years and, from the start, the broadband service has been available all the time; no problems with that.
Customer service, however, is in need of some work. I signed up for a 12 month package and paid up front. After a couple of months - in the new year - I noticed that there was a payment from my bank account so I called up and was told there had been a mistake and it would be corrected. The following month, same again. Third month in a row, same again. Eventually, the payments stopped and a cheque for 4 months overpayments was sent to me. When my 12 months were over, I called and renewed, full payment, same as before, and in year 2 no problems either with service or extra payments.
I've just made a payment for year 3 - a bit early; payment on August 1 for a service starting in September but it's paid now so I'm not going to fight over it.

To be completely fair, the people at Origin have sorted out the problems as they arose but their process seems to be very slow. Whenever I've called, they have been polite and I don't recall it taking too long to connect.

Avoid? No - if you're patient with them, they will get things right and, to be fair, my broadband connection has never let me down.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cumbria Origin  
Over 2 years I've been with them and just renewed as I've never had a problem, got fast speeds, good WiFi and it's the cheapest I have found for Max fibre
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Doncaster Origin  
I can’t comment on your internet service or speed as I’m not even with you, but I felt the rude young man who just called me out of the blue on my lovely Thursday afternoon needed a review - because your customer service is disgusting. After telling him I didn’t know who my package was with (what do you expect when you’re cold calling people) he then asked me ‘DO YOU KNOW ANYTHING??’ Before hanging up on me. Delete my number and train your staff properly. .
Essex Origin  
After leaving talk talk i found this company on facebook, filled in my details and was called yesterday but i was busy so requested a call back 10.15am next day. Bang on time the girl phoned me. Straight away she got into her sales pitch at 100mph. I had to ask her to slow down several times as i could not understand a word she was saying. I asked several questions which again i think she answered at 100mph. I commented that Now tv , were offering a slightly better deal on calls made from landline, her reply was " go with them then" . I asked to repeat what she said and she changed it to " well you have to go with the best deal." Thats not very professonal is it i said to her her , to which she replied "oh watever" then cut the call. I was so shocked at this advisor, having worked for a top high street Bank for the last 17yrs as a manager in a contact centre both inbound and outbound service. Its no wonder this company nearly colapsed last year and to be honest with staff like her it wont be long before they are at that stage again if thats how they value customers. My advice steer well clear of this company
Rainhill, Prescot Origin  
If you are wise you will avoid this disreputable company. Their promises are not to be relied on and their broadband sub standard. Be warned ....
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Eastbourne Origin  
I have been with origin for nearly 2 years now. I had problems at first but for the past 18 months I've been trouble free and have great speed. It is very cheap too, customer service is slow to get through to but if your after a reliable frill free broadband provider then origin is the one for you.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Middlesbrough Origin  
STAY AWAY from these cowboys, I cancelled days after contracting with them as I was still under contract with another provider - origin promised to cancel order. 2 weeks later they had not cancelled and took payment from my account! Now they saying it’s up to 30 days to refund me by cheque...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
Never even switched but got a call out the blue saying they hard i was looking at broadband and asked if i could get a call back the next day between 14:00 and 14:30 which never happened and when i called up and explained i did not wish to switch and why, also asking to be taken off their call list, 10 mins after that call i recieved yet another call from them and yet again told them to take me off their call list, after that yet again i recieved another call which resulted in me being laughed at down the phone and hung up on, i called up their service and said not to call me again will wait and see if that actually does happen...
  • Satisfaction
    1 star
  • Customer Service
    1 star
Greenock Origin  
I would steer clear of this company, I signed up on Friday then read the reviews, cancelled on Sunday, Tuesday they took money from my account which I managed to get cancelled, now I find today,Thursday they have taken money again. Wouldnt touch them with a bargepole.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tayport Origin  
I switched to origin a month ago and I can't ask for better service amazing broadband connection and speed I live in Scotland I will be recommending to friends and family
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Dunoon Origin  
Don’t use this company. Appalling speeds. I rarely get over 4MB using WiFi (my mobile phone connection hits 90MB). Forget a connection during peak times.

I cannot even stream TV properly and the signal completely drops out all the time - this is not an exaggeration. I live in the city, not out in the country.

They are refusing to cancel my contract despite this stating they cannot guarantee wireless speeds. Who actually uses a wired connection anymore?

Terrible customer service. Terrible service in general. Have read other similar reviews since I started looking. Wish I had known before I signed a 12 month contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Origin  
I joined them on an 18month supersaver deal and paid upfront for my landline and broadband. Yet almost EVERY month they kept taking money out of my account for broadband and line rental. It is unbelievable how difficult it is to get you money back from them. They keep lying which is why they are so difficult to deal with. First they promise you itl be back in your account within 7days, after 7days they say another 7days, then they increase that to 30days, then they say its not company policy to send a paid back to an account via BACs and that they've posted a cheque to my home address. A further month later when no cheque arrives and after screaming at them down the phone, they finally agreed to send my money into my account via BACs.

These fictitious cheques NEVER made an appearance. And I had to go through this same torture pretty much every month as despite being on a supersaver they refused to allow me to cancel my direct debit.

Don't even get me started with Kim in the complaints department who refuses to give you her surname. When you get sent through to her in complaints she never responds back to you when she says she will. Also when you mention members in the team you have spoken to, TWICE shes told me two members of Origin staff who promised me refunds that never arrived have now left the company. I thought I would ring customer services to see if she was telling the truth, only to find she was lying as usual.

Not only is their broadband constantly dropping speeds, their is no point speaking to anybody at Origin about anything as the whole company just send you on a wild goose chase and never resolve anything. Fastest speed I managed to get on my line with Origin was 30mbps with constant drop in connection. I have now switched to Vodafone Broadband with whom I get 38mbps on the same time with no drop in connection.

Origin Broadband are just awful. STAY AWAY!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warrington Origin  
Origin Broadband may seem attractive because of their low prices, and that's half the reason I took the leap, but it was honestly the worst mistake I ever made. While I like to take chances on smaller relatively unknown companies, this was one of the few times that decision has bitten me in the butt.

First, I'd be surprised if your connection remains stable for longer than a few weeks. I don't have enough fingers and toes to count the number of times our internet went offline without warning, sometimes for days at a time. This wasn't limited to just me, either, check Twitter, more often than not, huge regions of customers will be completely cut off without warning.

On the rare occasion it is online, connection speeds fluctuate no matter what time of day it is. This is likely due to the outdated tech that they call a "router". But hey, if you have a couple of hundred quid to throw their way, you can buy their more up-to-date router.

Oh, and their customer support, I kid you not, is the same person every time I've called. But don't worry, why not head on over to Twitter to express your concern? A few times I'd spoken to their customer service via Twitter who seemed to "solve" the problem for me (they didn't) and reimburse some of my bill for the inconvenience (they didn't) as well as correct a double-charge on my account (they didn't).

Oh and don't even dare Tweet at them directly with complaints about their terrible service because they'll just block you. Yep. Having simply tweeted them about losing connection (again) I went to check their page for a status update and low and behold, I'd been blocked. Bloody good customer service there. Ignore the problem and it'll go away.

You're right, I did go away, to another ISP.

TL;DR - Origin Broadband is a terrible company with unstable connection and abysmal customer service. I'd avoid at all costs even if the deal seems too good to miss.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Staffordshire Origin  
If you want your internet to not work half the time, zero customer support, a very cheap and unsuitable router, all for one cheap price, pick these boys. You will also not have internet for 2 months when you switch because they will mess up the switch over. AVOID.

P.S. Don't let your flatmate pick cheap when you both need the internet a lot.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Gloucestershire Origin  
I am submitting reviews to warn people off this company due to appalling level of service. Don't let the cheap price fool you if you have a problem your stuck with it as its virtually impossible to get through to technical support. I have had my land line broken for 4 days now and tried every day multiple times upto 20 minutes on my mobile just waiting in a queue with no idea where I am in the queue. No announcements just a continual loop of music. The customer service and sales pick up straight away as us us but cannot even pass details of your problem to tech team they just put you back in the never ending queue. Steer clear its not worth it
  • Speed
    3 stars
Shropshire Origin  
I ended my contract early because of poor broadband service, worst ever customer service. Origin agreed to refund credit from my account. This was October 2018 and despite promises to settle payment has never been made.
I had paid the year up front but the service I received was disappointing. I couldn't connect to the internet. Customer service was non existent. I would recommend stay clear of this company. Rip off!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Inverurie Origin  
The worst service i have ever received!

Thinking of saving money on a slightly less premium brand than Sky or BT? Believe me the hassle is not worth the saving. Took me 3 months and persistent daily calls to chase anyone up to install my router. Their customer service is disgusting with no one really willing to put their hands up and take blame, nor apologise for the inconvenience; they simply bombard you with secret unwritten policies and T's and C's.

Finally my contract had run it's course and i rang them one final time to cancel; and then was told that i had been billed for one month extra, as yet another unclear T&C struck me with a brand iron whip, told that "While your account is still open, even if your contract has ended, we employ a rolling contract unannounced to the customer".

Genuinely disgusted with how i've been treated by this company.

So in conclusion, really do go elsewhere..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Brighton Origin  
Asus N16 latest firmware update available to download and install from Asus Help web page. Cured all my router problems.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
UK Origin  
Terrible internet provider. They're cheap but you understand quite quickly why. They draw payments twice quite often by mistake, take ages to refund you, they stop your connection by mistake as well (never missed a payment and my connection has been cut twice over 1.5 years with them). I'm currently not supplied by them anymore but it's now the 3rd month they withdrew and I'm still waiting for them to stop and refund me... Customer service is terrible as well. Completely useless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Newcastle Upon Tyne Origin  
Never get internet with these half - an hour waitin for them to answer the routers don’t work frew the day always looses connection and thehy fink am gna lay £49 for another router wen online its says its free installation and router not ad internet since last wekend they wunt recommend these to anyone agen Gota wait another month for them to actually cancel it so paid another bill for no internet
Carnforth Origin  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.

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