Origin Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.

Recent Customer Ratings for Origin

  • Satisfaction
    2.5 stars
  • Customer Service
    2.6 stars
  • Speed
    2.3 stars
  • Reliability
    2.4 stars

Based on 213 customer ratings since 2018-10-18 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

701 Customer Reviews for Origin

Reviewer Location Reviewing Date Ratings
Don't ever expect a reply to your email. Need to chase 5 times and wait about 2 weeks for a reply most of the time.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
london Origin  
An ISP which cannot provide a reply to an email in which they sent to arrange an engineer out to sort the problem I "have". They are lying manipulative thieves.

Do not make the decision to give them anything.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kirkcaldy Origin  
The worst provider I have ever seen. Continuous disconnections, problems with accessing pages that are online and checked with mobile through data connection. Speed is poor compared to same package and other companies. Sorry but they do not worth my money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Addlestone Origin  
What a joke of a company was with them for 12 months no notification contract had ended. Found a more competitive deal with them via cash back as a new customer, unable to process new order as they required me to cancel my existng service even though I was out of contract wait 10 - 15 days without any broadband or phone service. This company needs to put the customer both new and exist of at the centre of all they do. The 10-15 days without service will be worth it as its costs them more in administration the cancel the existing service and set me up as a new customers plus new annual cost has reduced by 8%
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Rural Shropshire Origin  
My Average download speed is less that 1mb/s (not 20-30mb/s as advertised) and subsequently I will die of starvation whilst waiting the proposed 64 hours for a 50gb installation on my console which by the way is a very average size download for a console. Origin broadband isn't far the most ridiculous excuse of an internet service provider within the entire universe.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harpenden Origin  
Saw ORIGIN plugged on Martin Lewis Money Saving Expert site so figured it must have been researched first so in blind faith I took out a contract. BIG MISTAKE. This company should be closed down and featured on RIP OFF BRITAIN for reasons too numerous to mention. Cant wait for the contract to end as no matter how many times you ring customer services they DO NOT carry out their promises to resolve your queries. Come on Ofcom please investigate!!!
  • Reliability
    1 star
Sunderland Origin  
Have been left with no broadband for 2 weeks . They are supposed to be sending out a new router but every time I phone about it I get fobbed off with more lies .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Cumbria Origin  
Absolute joke from start to...well now. In the 6 months or so since I moved my 77 year old mum across to Origin every single thing has been an issue, I won't list them, as I really mean every single thing. Do not use this company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Origin  
Terrible, support doesn't exist as far as I can tell. They heavily throttle Netflix to the point where it is unwatchable. Worst ISP I have ever had.
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Origin  
"Up to 38Mbps" averages 2.5Mbps for us. Not "great for streaming TV and video" as advertised - not even okay for streaming TV and video. Dishonest promotional material.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Oxfordshire Origin  
By far the worst company I've ever dealt with! I agreed to the £16.99 broadband per month to later find sums from £40-80 had left my account to no explanation as to why. My service was poor I complained and conveniently my complaints were lost and I had to re-explain on a number of occasions to despair. This went on from May till Novemebr they eventually agreed to refund my full payments only to find they again took the money out of my account! Months of grief and no explanation I've never been so frustrated. Even the staff bad talk the firm how they continue to run is beyond me.
Believe me when I say AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maidstone Origin  
Just been off the phone with them trying to cancel my service because I've had such a bad experience and was told I would have to pay for the rest of my contract and there was no way around it.
Don't sign up.
Don't try to call (you usually won't get through.
Company is too small to handle so many customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Origin  
Took out annual saver! But they split the internet and phone up from starting at same time. While trying to cancel services they kept cutting the phone off! Said they cant start to cancel until 13 month on a 12 month contract!!?? Disgusting company!! Poor customer services!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Doncaster Origin  
The worse broadband I have ever had, 2.4 MBS is unacceptable. The customer support sucks that's if you can ever get through to them. Streaming 1080p is impossible. Told them to turn it off as not paying no more for under 3mbs.Don't waste your time with this company as they are rubbish.
Preston Origin  
I changed from TalkTalk and wish I had not.
Origin has got to be the poorest excuse of a company.
Customer service is diabolical and if you have Origin I would closely scrutinise your bill including call charges.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Blackpool Origin  
I took a risk after reading all the reviews. In fairness I like this provider. Decent company, fair service. Nothing wrong so far. I’m happy.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Swansea Origin  
Worst company i ever dealt with. There customer service is non existent. They took my money straight away. No correspondence to tell me when we would go live. I called every day they promised a call back never happened. They blamed open reach. After 4 weeks and no date given i gave up and cancelled to which they said i get a refund in 14 working days so a month no doubt ill have to chase that. Every time you call it takes them 45 min to answer. So this company is a sham of a mockery. Do not go near them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shepton Origin  
It just goes from bad to worse with this pathetic excuse for a company. I had lots of problems to start with but now i'm about ten months into my year contract they have decided to start charging me for line rental, even though I paid a year in advance for line rental and calls. I did email their non existant customer services and got no reply. I eventually managed to speak to someone who said they would sort it out and I'm still waiting. Cant wait till my contract ends so I can go with another provider. Any provider no matter how bad will not be as bad as Origin. You have been warned!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Brighton Origin  
Do not use Origin!!!!!
  • Satisfaction
    1 star
manchester Origin  
Wish I had read these reviews before joining this joke of an ISP called Origin. Signed up in first week of October 1.I then received an email 2 days later to advise there had been a technical delay. 2. We are heading into the 4th week and I've received not a single correspondence from them. 3. Router was supposed to have been sent a few days before my go live date of the 24th October they never sent a router. 4. Rang up 4 different times with average 20mins call wait time chasing this. 5. Each time I was given conflicting information. 6. Was told they had a back log in sending routers hence the reason they hadn't sent it.7. Bearing in mind internet has apparently gone live but I can't use it bcos no equipment. 8. Finally lost my patience and called to make a formal complaint about poor service. 9. Staff didn't seem to know their own complaints processes and I had to speak to manager after almost 40mins on the phone. 10. Finally get a text message this evening from parcelforce about the router being dispatched. 11. In text message Origin had given them the wrong delivery address for me. At this point I've just lost the will. PLEASE AVOID ORIGIN AT ALL COST. TERRIBLE NIGHTMARE OF A COMPANY.AN ABSOLUTE JOKE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
LONDON Origin  
0 stars
Origin broadband are in a league of there own when it comes to total incompetence, was with them for 9 months of bad service and unbearably slow internet, moved to john lewis broardband in Sept ,but origin have re-installed my b/b (not my phone ) to talktalk , leaving me with no b/b at all, its going to take 2 weeks to migrate back to john lewis who are not happy about having a customer stolen from them, just unbelievable !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
taunton Origin  
Decent broadband service so far (after 3 months). I get the impression however they are very understaffed. Only had to phone on one occasion for an issue and took around 10 minutes to get help. The person who was helping was very good/helpful but ultimately unable to resolve the issue. Further technical help meant waiting an hour on the phone listening to music and still no answer so eventually gave up.

They also keep sending me monthly bills via email despite the fact that I paid the entire year in advance. When I called to inform of the error (about a 15 minute wait for an answer) was told it was a known issue and they were trying to resolve it. Same thing keeps happening however as I keep recieving bills each month.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Aberdeenshire Origin  
This is a good example of "you only get what you pay for".
For basic standard broadband/calls:
Speed: Half that I got from Plusnet
Customer Service: Seems to be Non-existent!
I cannot recommend this ISP and will be leaving a.s.a.p.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
South Coast Origin  
had been with Talktalk for about 3 years and to be honest they where not bad .then I moved to my current address thats when things started to annoy me ,no signal then it would rectify itself ,then I needed to contact them talking to somebody in South Africa for 45 minutes sometimes longer with mixed results or I would just stop the phone call left to go to ORIGIN why ? british company reasonably cheap AND when ,needed I could talk to somebody who speak English mixed results finally after a lot of messing about got decent speed I,m on ADSL then 3/4 WEEKS AGO I was in Middlesbrough bus station and talk talk where selling there services via there agents ,I decided to go back to them because I got a SIM card deal with my broadband .the router arrived plugged everything in and NOTHING I had a red light on for 36 hours tried everything plugged router directly into BT socket I use an extension lead still no joy pressed buttons on side of router still no response .so yes I,ll ring talk talk South Africa went through the problems and got the usual thank you for that ,yes we.ll run tests ,nothing we can find ,what kind of socket do you have is it this is it that ?I,m sure people reading this will be familiar with things I,m talking about so in shear frustration ended the call .tried again the following day same results so router and everything packed up and is in some post office in TEESSIDE waiting to be deliver to enfield and a letter to talk talk in London so i.ll be getting letters demanding monies owed to admission of failure on there part oh no .and the good part ,oh yes I did,nt tell Origin I was leaving so I plugged there router back in and after 3or 4 minutes bingo we are away ,I used this site to check speed and its faster than ever 10 Mps wow .so thanks to talk talk what I can't get my head around is this ISP and all the other 570 I believe are ,supposedly regulated by OFCOM I don't know what things would be like if they weren't so its tatty bye
Norton Origin  
I just wanted to balance some of the negative reviews - I've had no problems with Origin ADSL and get consistent download speed of 11 Mbps which I think is quite reasonable. Upload speed is poor at 0.75 Mbps but it's good enough for my needs. On the whole I'm very satisfied.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Sunbury-on-Thames Origin  
Been with numerous ISPs since the 1990s, and I'm pretty clued up on internet/tech matters.

I moved to Origin in 2015 from O2 after sky bought them up,(Who wants to give money to murdoch?), and I do prefer to put my lot in with smaller independent ISPs, as so many have been gobbled up ofer the years.

For my first 2 year 78Mbps contract I had almost perfect service, top speed of 63Mbps which appears to be line limit, and which they informed me of before I joined, so was well happy with it.

Then at the end of June this year I renewed but with this time a 38Mb package, and unfortunately took up their "super saver" offer of paying upfront for the 2 years at a big saving. Shortly afterwards they moved from plusnet network to Talk talk, and as a LOT of people have since discovered the service has since plummetted.

The pattern of service for me is 36-38Mbps during most of the day, but every evening usually between 6-7pm to gone 11pm now suffer 5-6mbps and ping had rocketed from previous 30ms upto +110ms, so streaming and online gaming are now crippled.

They continued taking monthly payments from my account even though I'd paid upfront, although when I phoned to complain they did refund the money reasonably quickly so I cant complain too much, but it was only after I pulled them up about it.

Tech support used to be excellent on the odd occasion I had minor niggles in the past, but recently it feels that the company is struggling in all departments with poor or no tech support/ customer service response.

I REALLY want to support them, and up until the last couple of months would have had no problem recommending them, but it does feel as if their backs are now against the wall.

Origin, please get away from talk talk network...If I'd wanted that I would have paid them for it, they're currently £1 a month cheaper for their 38Mb package, but they are a poor company, if you cant get back to how you were you've lost me as faithful customer.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Southport UK Origin  
Utter rubbish from the day I signed up. What should have been a 10 day broadband switch ended up being 4 weeks. Ultimately paid a month up front for no service.
Modem didn't arrive for the 1st week.
Since June I've had intermittent connection with speeds of no more than 20mbps rather than the 79 I'm paying for.
Umpteen calls to the tech team have resulted in hours waiting on hold and no contact.
Emails and calls of complaint have been ignored and I've waited 3 days for a BT engineer to check my line. Was told there was no fault found so back to square one!
I've now been sent a replacement router that doesn't work as it's conflicting with the new hardware. Once again I've been on hold for the tech team for over 2 hours......
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ringwood Origin  
Incredibly poor service. The internet speed is so poor i can barely open emails at times and it is constantly dropping out. Customer service and support is none existent. I’ve spent the best part of 3 hrs trying to get through to someone today. Do yourself a favour and avoid, if you do go with them I guarantee you will regret it. I will not be going back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Origin  
The worst broadband supplier in all my over 15 years of using broadband. They have the worst customer service and technical support I have ever had to endure. I will be moving off their service (and I use that word in the loosest sense) as soon as I possibly can.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Manchester Origin  
This company deserves no stars at all, I have two accounts with them and have had absolutely the worst service ever. They never answer the phone or reply to mobile have had slowest internet ever despite BT coming twice to try and sort out - average wait time on phone to them an hour. DO NOT GO WITH THIS COMPANY- I will,leave them as soon as I can
Malvern Origin  
Awful customer service (no response) and terrible internet problems.

Avoid. Can't deliver an acceptable service.

Switched providers and no issues
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cowes Origin  
Extremely poor internet provider with the slowest internet connection at any time
I will not recommend origin broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cm201ay Origin  
Experienced all of the problems others have mentioned; minimum 30 mins on hold to customer services (usually more like an hour!), slow speed, dropped connection often, etc.

The worst thing for me is that they have basically 'bullied' my 80 year old Dad over the phone!! They've lied to him, confused him and taken him for a fool.

Put simply, they have ripped him off, got a lot of money upfront and then failed to deliver. They are by far the worst company/service I have ever come across.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
N Yorks Origin  
We moved to Origin from Sky, what a mistake we made. Everything about this company is wrong. From day one we had issues with the broadband speeds after being promised more than Sky were providing. Trying to get in touch with customer service is a joke, a sick one at that, once through to them they aren't very helpful at all and leave you wanting to smash your head against a wall. DO NOT, I repeat, DO NOT use this company unless you want poor service throughout, expensive phone calls, hours complaining to customer service and make to yourself ill.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley Origin  
It is shocking how disgraceful and rubbish this broadband is. My previous broadband had just gone into administration and it was for tradition broadband. So I decided to go for fibre glass as it was now available. I wanted the £24.99 deal but was hard sold into their more expensive plan.

In exception of the installation being free and on time, it has been a disgrace. The broadband is unstable and it doesn't feel any faster than the 17.5mb, oh and this is mean to be the 80mb speed, i would expect a difference since we have gaming PCs.

It's unreliable, their routers are unreliable, their lines are unreliable, at any moment one (if not all) will give way.

Waste of money and I want out of this contract.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Inverness Origin  
How has this company still got an operating licence? Ofcom/Trading Standards wake up please!
  • Customer Service
    1 star
Leeds Origin  
Joined origin in December with a 13.5Mbps line , left today with a dead phone line , throttled to death ! What a traumatic time ! They don't care about customers ! THE WORST ISP EVER !
STAY AWAY !
wirral Origin  
Terrible! Took out a 2 year service thinking all providers are the same seeing as it's a BT Openreach line but these guys are a total shambles. Suffered terrible service for weeks then total loss of service now for 3 weeks. They've finally conceded they need to cancel my contract but can't even calculate the refund correctly. If you are stuck in the same position make sure you raise a formal complaint and if that fails look at the Ofcom site for the arbitration bodies.
York Origin  
AVOID!!! I never leave reviews however the service provided by Origin Broadband is so poor I feel compelled to warn everyone to STAY AWAY! The connection is exceptionally unstable and looses connection 4 to 5 times per day taking up to 30 minutes to connect. This happens whilst you are browsing, gaming, watching movies etc. The customer service (45 min hold) are useless and you will be counting down the days until your contract runs out.
Rochdale Origin  
Utterly awful. They leave you constantly without any internet, then you spend hours on the phone trying get through to someone. Worst internet service ever. I've been without broadband now for three weeks and have clocked up over 10 hours on the phone and it's still not fixed. Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bedfordshire Origin  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.

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