1,017 Customer Reviews over 26 pages
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2018-11-24
- Comments
-
I have been contacting Origin Broadband recently because they are preventing the activation of a new Superfast broadband cabinet in the village of Hatfield Woodhouse near Doncaster. They have failed to give their agreement to Open Reach for activation of the new cabinet and the result is that their customers who are paying for a fibre broadband service are being denied the best broadband available (even though they are already paying for it) and a large number of other residents in Hatfield Woodhouse cannot access Superfast Broadband even though the cabinet is installed and has been ready to be activated for 6 months.
I am told that Origin Broadband have caused the same problem in other areas but they are unwilling to make contact with Open Reach and resolve the problem.
From my conversations with Origin, I don’t believe they understand the problem so they are denying it exists.
If you are an Origin fibre broadband customer in Hatfield Woodhouse I recommend that you contact them to seek compensation as they are not fulfilling their responsibility to provide you with the best broadband service available.
- Location
-
- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2023-07-28
- Comments
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Internet always playing up have to switch my box on and of constantly paying £25 and it hardly ever works called them and they said there would be a call out charge not my fault there internet is terrible changing company had enough of a bad service
- Location
-
- Location
- essex
- Reviewing
- Origin
- Date
- 2017-03-02
- Comments
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From the ouset communication extremly poor. Sent date for engineer to come, rang origin told them i cannot make that date, agreed to email me with another date (also took their direct email). heard nothing for over a week. When I emailed them they told me they had changed the date but they had not and was offering date i stated i could not do. i emailed this person back stating that I cannot do and proposed other dates -heard nothing. Engineer still came and i called them. I was told that i would be charged for the engineer to come out. I sent the email trail proving this was not my fault, they told me I had to wait 7 days for a decision to be made. I waited 7 days heard nothing, kept emailing but no one bothered to contact me. I got fed up and went through debitcard disputes and got my money back. Bear in mind I gave them £360 pounds up front for a 24 month contract which they very promptly took from my account - shame they don't treat their customers the same way! I have had my problems with Ips before but even after long waits on the phone, putting up with script talking, I was at least being communicated with and things did eventually get resloved. Origin do not communicate, do not try to reslove things promptly and do not follow up!!!!
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-04
- Comments
-
Absolutely do not go with Origin Broadband provider. They provide an awful service & were completely unsympathetic to the fact that I wanted to terminate/cancel my contract due to a change in personal circumstances (I had to move to care for my father who had terminal cancer and passed away in a very short period of time). In order to cancel the service I had to pay the full amount for the year. Yet ironically they couldn't even honour the go live date which was delayed and required constant chasing on my part. When calling their customer service they won't even let me talk to their manager, even though I am taking the effort to call them whilst grieving the loss of my father. Absolutely disgusting behaviour.
- Location
-
- Location
- Cowes
- Reviewing
- Origin
- Date
- 2017-10-16
- Comments
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Awful customer service (no response) and terrible internet problems.
Avoid. Can't deliver an acceptable service.
Switched providers and no issues
- Location
-
- Location
- Leicester
- Reviewing
- Origin
- Date
- 2018-02-09
- Comments
-
absolutely useless. Broadband keeps dropping out. The speed varies from 3.2mbps to 20mbps at any time of the day. this is for fast fibre broadband.Tech help is not much better. Customer service when you can get them is next to rubbish. I have suffered them for 8 months continually having to ring them and waiting in a queue for an hour with the same three songs droning on and on all the time. Not a pleasant experience at all. Avoid like the plague.
- Location
-
- Location
- Newport
- Reviewing
- Origin
- Date
- 2018-04-11
- Comments
-
The very worst service I have had from an internet service provider!
The router is crap. It can barely send the signal to the bedroom directly above the router position. if your not within 4m of the router your signal strength is low, once you leave the room and stand behind a wall the signal to beyond weak. I reported the issue and had to pay for a new router, but the replacement was no better. I live in medium sized house, so there should be no issue with signal throughout the House. All previous providers routers had no issues getting signal throughout the house.
as I work from home it became impossible for me to work effectively and therefor costing me time and money which I can no longer cope with.
I endured extremely low speeds of between 4megs and 11megs for 12 months without any improvement (and that's when I had service at all, often it just wouldn't work). Today I had enough and I ended my contract, I was then hit with a £196.50 charge. I had asked that they release me from contract, but they refused, so I must now expend even more time and energy trying to recover this charge through the Ombudsman. Weather or not I'll get it back is questionable, but I decided its a small price to pay to leave and join a provider where you can actually used the service your paying for.
I reviewed my phone contract and over the last 13 months I over spent each and every month as the broadband was running too slow or crashing. constantly having to disconnect from the broadband at home to use my data allowance. My over spend as per the below was exclusively due to the broadband not working, I never used to exceed my limits before joining Origin. Over spend below:
May 17' +£16.31
Jun 17' +£8.59
Jul 17' +21.58
Aug 17' +£11.67
Sept17' +£16.51
Oct 17' +£24.31
Nov 17' +£14.01
Dec 17' +£32.55
Jan 18' +£7.01
Feb 18' +£11.07
Mar 18' +£18.63
Apr 18' +£4.05
A total Overspend on my phone contract of Approx £175.00. Thanks Origin!!
Avoid at all cost!!!! Pay the extra £5 per month and join one of the more trusted brands!!
- Location
-
- Location
- Stockwell
- Reviewing
- Origin
- Date
- 2017-05-24
- Comments
-
If only I had read the cacophony of negative reviews here before signing up with this shower of clowns.
The only thing they managed to do right was take £30 from my bank account. Speaking of which, I had better instruct my bank to cancel the direct debit, because I have no faith that Origin will follow through on my request to cancel and not try and take more money next month.
Their website barely works. The emails lie about when you will be contacted. I called customer service to find out when they would be connecting my internet and they seemed put out that I was contacting them only a week after I had paid money.
Another week later on the day I was told to expect an engineer, and I had taken time off work, and I call them again to find out when they will be here.
Of course nobody is coming, and somehow they try to make it sound like that's my fault because Fibre isn't available in my area? WHAT?!?!
Avoid like the plague.
- Location
-
- Location
- Sindon
- Reviewing
- Origin
- Date
- 2017-04-07
- Comments
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PLEASE don't be tempted. Hours and hours on the phone. So poor it will bring you to tears.
- Location
-
- Location
- Norfolk
- Reviewing
- Origin
- Date
- 2017-11-22
- Comments
-
KEEP AWAY!!!!!!!!!!!
Hours on the phone. Overcharged, weeks delay. Promised compensation, got charged instead. KEEP AWAY!!!!!! SAVE YOURSELVES THE TROUBLE!!!!
- Location
-
- Location
- SOUTHEND-ON-SEA
- Reviewing
- Origin
- Date
- 2021-04-22
- Comments
-
Critical the poorest broadband in the planet
Critical: Quality
Very very very very poor quality and the cheek of them charging me for few months after my contract ended is somthing else.
Wouldn't recommend
The poorest broadband in the planet and they rip you off
- Location
-
- Location
- UK
- Reviewing
- Origin
- Date
- 2017-12-26
- Comments
-
I have had 2 experiences with Origin, at our old address had no problems, speed was good, never cut out, never needed to call support.
At the new address was totally different, speeds were awful, connection dropped multiple times a day (1MB-33MB, suppose to get 75MB) Took 4 months, over 10 calls before finally making an official complaint, it was complaints that confirmed there was a fault, not tech support, not 2nd line tech support but complaints, if you can believe that.
Asked them repeatedly for a static IP address, never got one.
There was always a 30 second delay before establishing a connection when trying upload or download files, origin claimed it was my server in germany that was the problem. Spent months trying to improve performance because I thought the problem was my server.
We switched to plusnet 4 days ago, same line, same phone number but now we get 75MB solid DL speed, connection never drops and low and behold, instant connection when uploading and downloading files to my server.
They are the most useless, rubbish ISP I have ever had to deal with and I have dealt with alot of them, I am so glad we switched to someone who can actually fulfill the contract terms, unlike these amateurs.
Do yourself a favour, if you are having problems switch providers, if you are considering switching to origin, don't, you will regret it.
- Location
-
- Location
- Wales
- Reviewing
- Origin
- Date
- 2018-12-17
- Comments
-
Here we are another Originbroadband fail no phone no broadband again !
We have been overcharged month after month . we spend hours on hours to contact them they to tell them they over charged they then charge the right amount for one month then we have to ring again next month overcharged again. This as gone on for months they promised refund never arrived now we have paid hundreds of pounds over our contract 18 months @ 23.50p some months 65.00p. And now no service phone or broadband at all for five days but they will still take there money for no service again These clouns must be stopped
- Location
-
- Location
- North Wales
- Reviewing
- Origin
- Date
- 2017-07-25
- Comments
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Well, if I had read these reviews first I would never have chosen Origin.
Thankfully those before me have said it all. A disgusting company to deal with, treading a fine line between what is legal and what is an out and out con in my opinion. A Philip Green and Mike Ashley type of company. Yes what they do is legal apparently but is it right or fair?
I was promised 17mbps. It was tested before purchase and guaranteed to be close to that speed. I got a speed of 0.7 Mbps. And still have that speed for the next year until I can cancel. I can't stream anything no Netflix, no iPlayer ect..
Their explaination "our speeds are only estimated mate!" how is 0.7 Mbps an estimation in the region of 17mbps.
When I tried to cancel my contract on day one they said I couldn't. I said "but you have a cooling off period and I am within that period." They said "the cooling off period starts from your order date and not the date of installation and we don't send out the routers or switch on your broadband until that cooling off period had expired." Extraordinary?
Even after pleading with them, explaining, my wife is terminally ill and spends a lot of time watching films and shows you can only get with a good connection speed, they still said no. We are now stuck with standard freeview TV and an internet connection not fit for purpose.
I feel so stupid, and totally conned.
They wouldn't even let me pay out the contract in full so that I could switch to another provider that has no problem giving the speeds I need and the speed I had before.
I could go on.....
If you are reading this before you purchase your broadband please stay away from Origin.
How can the ombudsman think that this and other practices by this company (and others) are deemed acceptable?
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2017-09-05
- Comments
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Avoid at all cost!!
Avoid at all cost!!! We are with Origin since January and unfortunately have 12 months contract with them. The service is so bad we are unable to open emails, talk on Skype and not even dreaming about streaming ANYTHING at all. The connection is dropped every few minutes making it very difficult to buy anything online because I never know if the payment will go through or not or maybe I will pay twice. Not even dreaming of using it for work which makes my life hell. I am disabled so going out to work from places with wifi is quite a task. When we spoke to customer service to try to resolve the issue we were told it's not their fault but the phone line is rubbish so nothing can be done. This, of course, is not true because we spoke to previous tenants and they also used a basic broadband before with no problems. We were charged around £70 to set up the socket by an engineer, we were not told about it and found out from bank statement...He left lots of cables poking out and maybe that's an issue yet we are unable to find out as Origin Broadband will not cooperate and are not interested in looking into it. Luckily we have only just over 3 months left and will be finished with them soon. NIGHTMARE.
- Location
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- Location
- Kirkcaldy
- Reviewing
- Origin
- Date
- 2020-07-15
- Comments
-
Terrible experience. Decided to leave Sky and try a cheaper provider - Origin. 4 months later summoned with a £200 exit fee despite them providing little customer service after logging numerous calls for persistent dropped calls. I went to the expense of purchasing a booster..as they advised...no improvement. They failed to get in touch at all after about our 3rd call to book a visit. I decided I just needed to leave the company after they failed to get in touch to arrange an engineers visit. The initial sales guy was lovely and helpful (no surprise there). What an absolute joke of a company. During lockdown I have daily calls with my team and I was always the one to loose connection every single day. So I would disappear for 10 minutes...come back...and hope for the best. Extremely stressful when you are busy at work. Cowboys at their best.
- Location
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- Location
- Hertford
- Reviewing
- Origin
- Date
- 2018-08-23
- Comments
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Worst service I’ve ever had, I’m literally the most laid back person but I’ve had to wait 45 days since the original live date was set and still no service, every time I ring up they tell me to do the configuration crap which I’ve done so many times exactly the same thing and obviously same result, any other provider sends someone straight out of problem, still awaiting news on engineer but nothing whilst I’m still paying and being told by there social media team to check this and check that which has been done so many times, I’ve barony so much on mobile data, absolute rip off and should be on watchdogs for scamming people
- Location
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- Location
- SCOTLAND
- Reviewing
- Origin
- Date
- 2018-11-06
- Comments
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Terrible service throughout my one year contract. Very poor customer service, lie after lie when I challenged their answers to my problem. I paid the full year in advance as it was a good saving but they continued to bill me every month and it took almost 10 months to resolve. I did have a reasonable service from September 2017 to the end of May 2018 but since then it has been diabolical since then with download at 0.3mbps regularly and upload slightly higher at 0.6mbps. When I really started to push them on the problem they suddenly (by email) advised me that they could no longer provide me a service and gave me 30 days notice to change provider! The reason they gave me was flimsy at best and a downright lie at worst - they said it was due to a"network restructure". When I tried to get an explanation of the so-called "restructure", I got a load of nonsense and decided to just cut my losses and change provider. I'm now with Plusnet and things are much better.As far as calling Origin goes, the longest wait I had for them to answer my call was ! hour and 47 mins!! To be told absolutely nothing!
- Location
-
- Location
- Birmingham, UK
- Reviewing
- Origin
- Date
- 2017-08-13
- Comments
-
Paid for a year upfront, don't even have the telephone connected so I knew I would have no extra charges... First month, lo and behold an extra charge! EVENTUALLY sorted and refunded (a month later), meanwhile every morning a reset is required, most days back from work... oh look a reset required! Told by their technical team, it's because I only have the basic line, yet I've had the same speed and specs for a year with Fuel Boradband with no issues at all (only reason I left was a big price hike) so I know that's untrue! My phone simply hates it and rarely connects if it has the option of 3G/4G, so I have to be careful with my usage there, streaming from Netflix is... well, ummm.... don't even try anything HD you won't have a chance, SD it kinda works eventually, just be prepared for all the buffering breaks. It's got so bad I've given up and written off the loss of the rest of the year and gone elsewhere (most expensive year ever for broadband, thanks Origin!)
- Location
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- Location
- Swindon
- Reviewing
- Origin
- Date
- 2021-01-12
- Comments
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This company has done nothing but lie to me from the beginning, I was given an installation date of 18-1-2021 then it was changed, on the same day to 2-3-2021, I cancelled and was promised that no money would be taken from my account even though I cancelled on wed 6-1-2021 payment was taken on the 11-1-2021. Sky and virgin DO NOT take money before installing and still give you a 14 day cooling off period then bill you. This company are not to be trusted and by the feed back I've read not any good after installed. My advice is to avoid them like the plague
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-26
- Comments
-
I put 1 star cause I had to, but I give to OriginBroadband -10stars. Worst services I have never had, never available, dishonest, the list is long.... RUNAWAY
- Location
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- Location
- Hornchurch
- Reviewing
- Origin
- Date
- 2020-08-16
- Comments
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DONT sign up with these con men you won’t get the service of dial up. Let alone board band. We have had no service all weekend and have been told to go to a website that doesn’t exist.
Please please dint sign up. You’ve been warned.
- Location
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- Location
- Hythe, Southampton
- Reviewing
- Origin
- Date
- 2019-01-05
- Comments
-
Worst customer service known to man, if you like to listen to 3 different songs for multiple hours while trying to contact your Internet provider then this is the site for you! And if you like paying for a service your not provided then also this is a site for you, but if your one of them really lucky people (the type that wins the lotto multiple times) then you will eventually have someone answer the phone, but they will just fob you off with what you want to hear "so you go away" and then never answer the phone again. But on the plus side you will have the option to switch provider, just as soon as your contract runs out, Advised.
- Location
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- Location
- Scotland
- Reviewing
- Origin
- Date
- 2018-01-27
- Comments
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God Awful.
The only thing worse than the reliability of the connection and the speed of the internet is the customer service.
Everybody expects companies like this to be a little terrible over the phone but ORIGIN take the wet.
They also TAKE money out of your account without authorisation or for no reason.
They also set up direct debits without authorisation.
The only positive is the funky pre-recorded phone voice and the hold music. Which is a good job because you will be hearing it a lot.
- Location
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- Location
- Wales
- Reviewing
- Origin
- Date
- 2018-03-19
- Comments
-
We were looking for a budget package for a holiday let and found a deal from Origin costing £154 per annum if you pay a year up front. Sounds great, right? 3 months later though still no working broadband!
We first placed the order end of Dec 2017. First of all they cocked up the initial order and activation was delayed by over a month. Then when we came to connect to the internet couldn't get online. Spent over an hour on the phone to technical help configuring the router. Still no internet.
Technician says an engineer visit might be necessary and he'll contact BT. Over a week later, no appt booked. So I call back. No-one has contacted BT! An engineer from BT visited the property today and is 100% sure the problem is not theirs, but probably a faulty router.
I can't wait any longer as I have paying guests arriving soon who are expecting broadband as part of the deal. I am cancelling my contract and want a full refund. I'll stick to BT in the future.
Communication is terrible. Emails go unanswered, they say they'll do something and then don't do it. AVOID THESE AMATEURS!
- Location
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- Location
- Halesowen
- Reviewing
- Origin
- Date
- 2021-02-09
- Comments
-
Nothing good to say at all about this company! Promised between 35-45mbps and couldn’t of been any worse I was getting around 1.5mbps and yes I mean 1.5 not 15. A friend of mine who worked for virgin has said that it’s the worst internet he has ever seen ! Downloads that take my friend 3 minutes take me nearly 2 hours. Don’t go near this company as they don’t care about you once signed the contact and paying. The cooling off period that you get to cancel if your not happy ended the day after they finally put my internet live so I had one day to cancel.
Trust me and every other review on here don’t go near them !
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2018-12-04
- Comments
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Never buy broadband with them, they are the worst ISP inn the country, the internet will be down 70% of everyday, the internet speed you paid for will never be met and should you call to tell them that it is not working they will say it is working according to their computer and that it will cost us heavily if we call out a bt technician. I AM SERIOUS I TYPE THIS TO WARN YOU DO NOT GET THEIR BROADBAND!!!
- Location
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- Location
- Filey
- Reviewing
- Origin
- Date
- 2017-03-07
- Comments
-
Terrible service I paid 12 months upfront have now been waiting 7 weeks to be connected calls are not returned & complaints not taken seriously avoid!!!!!!
- Location
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- Location
- CAMBRIDGE
- Reviewing
- Origin
- Date
- 2017-06-22
- Comments
-
Shocking!! Worst broadband I have ever had and had some terrible suppliers... It's like it's a one man band running a company out of their bedroom! Companies like this shouldn't be able to be conning people like this. Lies after lies. Over charge. And won't let you leave when they offer no service!
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2023-05-21
- Comments
-
The worst bb provider. Just want you signed up so they can scam your money
- Location
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- Location
- Dorset
- Reviewing
- Origin
- Date
- 2024-01-25
- Comments
-
Previously with SSE and everything was fine.
Now with Origin and they're simply appalling in every respect.
Will be leaving.
- Location
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- Location
- Harpenden
- Reviewing
- Origin
- Date
- 2017-11-03
- Comments
-
My Average download speed is less that 1mb/s (not 20-30mb/s as advertised) and subsequently I will die of starvation whilst waiting the proposed 64 hours for a 50gb installation on my console which by the way is a very average size download for a console. Origin broadband isn't far the most ridiculous excuse of an internet service provider within the entire universe.
- Location
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- Location
- arbroath
- Reviewing
- Origin
- Date
- 2019-09-29
- Comments
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I've been with Origin for 7 wks,mads 2 payments and received £10 back because I'm not online yet. I'm connected but get I access to the net. I've been thru the modem setup with them 3 times but still no access. I'm losing the will to live. I'll call them once more and give them 2 days to fix it. If they do t I'll block them at the bank and they can take their modem back. I'd advise others not to go near them.
- Location
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- Location
- POOLE dorset
- Reviewing
- Origin
- Date
- 2020-04-04
- Comments
-
I have never Ben so frustrated and disappointed with a company in my life.
Do not under any circumstances use this company unless u want to be frustrated off line most of the time spend like I have a total of 12 hours so far on the phone only to be told there box is not a good one they do a better one but can’t send it without supervisors permission but they do two even better ones at a cost of approx £90 or £130 approx and I could pay for them xtra on two instalments if I wanted my contract started with them two weeks ago and still it’s not working each time I ring I wait for at least 10 to 15 mins just to be transferred where I wait so far for over 30 mins till I give up
So far to date I have made approx 15 calls to them to be told yes there is a problem (I know that ) I have now contacted resolvea who will try to sort it for me as I’ve been told if I change provider I will have to pay for the rest of my 2 year contract that has just started I have now given them 14 days notice I’m leaving surprise I’ve now been without any internet as no signal since I gave them the required 14 days notice
DO NOT UNDER ANY CIRCUMSTANCES USE THEM
- Location
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- Location
- Ilford
- Reviewing
- Origin
- Date
- 2020-11-04
- Comments
-
They asked to be not worried about my previous suppliers and promised to repay me 130 pounds which my previous suppliers charged me for the final bill. In the end they totally changed their statement and offered me 20 pounds. If you don't want to be scammed please stay away from them as in the end you have to go to the court like me to sue them
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-10-13
- Comments
-
Only works within 1m of the router, paid for most expensive package but download speed is barely 20mbps
- Location
-
- Location
- Hadfield, Derbyshire
- Reviewing
- Origin
- Date
- 2021-01-27
- Comments
-
They got one star because zero wasn't an option. Non existent customer service. they take almost 2 weeks to get round to connecting (if you're lucky enough to get a connection - I wasn't) and then even if you cancel within the 14 day cooling off period, they'll try and fine you £668.31 for early cancellation, sent via a text from CRS that you can't reply to. At no point did my broadband ever work and they failed to answer the phone. Useless, time wasting not fit for purpose. Has anyone started a class action for these shysters yet? If so, please get in touch because I'm in.
- Location
-
- Location
- Warrington
- Reviewing
- Origin
- Date
- 2020-05-30
- Comments
-
Just horrible please don't do it. I say origin broadband and I vomit.i pay and never got the internet.dont even let me cancel the internet
- Location
-
- Location
- York
- Reviewing
- Origin
- Date
- 2020-10-22
- Comments
-
I can’t stress enough, do not go with origin. I’ve been on hold for an hour, I’m only asking why the wifi is down.
- Location
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- Location
- Maidstone
- Reviewing
- Origin
- Date
- 2017-11-01
- Comments
-
By far the worst company I've ever dealt with! I agreed to the £16.99 broadband per month to later find sums from £40-80 had left my account to no explanation as to why. My service was poor I complained and conveniently my complaints were lost and I had to re-explain on a number of occasions to despair. This went on from May till Novemebr they eventually agreed to refund my full payments only to find they again took the money out of my account! Months of grief and no explanation I've never been so frustrated. Even the staff bad talk the firm how they continue to run is beyond me.
Believe me when I say AVOID
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.