1,017 Customer Reviews over 26 pages
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- Location
- Croydon
- Reviewing
- Origin
- Date
- 2020-12-01
- Comments
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This is the worst provider of broadband period I had nothing but grief and stress with this company so much so I'm putting in a complaint about them and there awful service
- Location
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- Location
- Swansea
- Reviewing
- Origin
- Date
- 2023-10-09
- Comments
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Completely disgusting company.
After 6 months of searching for a way to contact SSE about my broadband as they had advised they had only moved my utilities over to OVO and not mentioned anything about my broadband I was finally advised to contact OVO as they would now have any information as to where my contract was taken on by.
We discovered what I now see to be infamously awful with customer service and with handling a handover of someone’s contract.
With my utilities OVO had no problem continuing and crossing over my direct debit from SSE.
For some strange reason Origin are incapable of doing the same so they decided it would be acceptable not to bother informing me that it was them that had taken over the account so when I found on on September 11th after them holding my account for almost 6 months I called to see what was going on with my internet as I was now receiving next to nothing in terms of service for the last 3 weeks or so before finally finding out who was responsible.
I was then confronted with a 172 pound debt as of September 11th to which I stated I was not happy to pay as for the last 6 months I had received awful service that I now can hold Origin responsible for.
I later found out after they offered a resolution amount of £30 for 6 months of awful service. That the remaining 142 included the 22 days they had admitted to suspending my services for from august 20th up until the 11th of September when I called so I calculated the increased price (which they also failed to tell me about doing for the last 4 months of my contract) of 22 days out of 31 days at £24 pounds per calendar month worked out as £17 pounds (just over) so I asked for this to be added to my credit in addition to the 30 pounds which should have dropped the price to £125 pounds.
The first agent advised me there would be no further charges added to the account and that they would escalate this matter to manager who does have the authority to grant this extra credit to my debt that shouldn’t even have existed in the first place as they were the ones who cancelled the direct debit.
Awaited a call for nearly a month….
Then to be told the good news is the £17 can be granted but we have also billed you for Octobers line rental despite them actively suspending my services. Which meant the £142 they had lowered the debt had actually now increased to £149 pounds.
So then the next complaint starts adding charges when someone has explicitly confirmed the charges would stop from now on as we had already expressed our desire to seize the account in their words and they had tried to claim upon listening back to our calls that no seize had been discussed if that was the case then how did I know without being informed about any T&C’s that they have 28 day period that it takes to fully “seize” the account.
Excuse after excuse after excuse.
Received another callback from manager today that advised they would help to get this sorted and escalate it yet again to a new level of management that has the authority to remove this extra charge if they are willing.
Then another gentleman called me and was nothing but rude then after agreeing to seize the account advised that the original amount with Octobers bill would’ve now been £196 pounds with the 30 pounds taken off it would have been £166 instead of 142 but they were willing to take off a further £36 pounds however as they were unable to seize the account until Friday they would charge £5 for this period taking the amount to £135.
After how rude they have all been I understand they have come very near to our agreed resolution amount of £135 but again trying to charge for time where the services have been suspended due to debt that was no fault of my own.
The whole point of a direct debit is to not have to worry about remembering to pay your monthly bill and so when a company takes over your contract and cancels your DD without telling the customer then how are we to know? Not even my bank informed me so it seems rather suspicious.
Do not use this company for your broadband you will definitely regret it most awful company I have ever and probably ever will deal with.
- Location
-
- Location
- Accrington, Lancs
- Reviewing
- Origin
- Date
- 2017-07-02
- Comments
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Origin Broadband is not fit for purpose. It's the worst'service' I have ever encountered. I've soldiered on for 6 months, much to the amusement of my sons, who can't believe I stayed loyal for more than a week. Dire internet speeds, losing the internet several times a day, customer service that isn't a service... It's simply appalling. I can't believe they haven't been shut down. Avoid even if they stop charging, it's that bad...
- Location
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- Location
- Harrow, London
- Reviewing
- Origin
- Date
- 2017-08-13
- Comments
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Absolutely shocking download speeds. Went in with a standard contract that I had running with Fuel Broadband and getting a modest 5 mbs down. These jokers can barely get to 1-2 mbs download. Terrible!
- Location
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- Location
- West Calder
- Reviewing
- Origin
- Date
- 2018-10-04
- Comments
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What a totally rubbish company....
Avoid like the plague and pay more for a reliable provider,
I spent over 4 hours trying to connect the service and still ended up with a massive bill for cancelling the non existent service...
Go BT
- Location
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- Location
- Lancashire
- Reviewing
- Origin
- Date
- 2017-04-12
- Comments
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If you have time to waste. Like being given the runaround, like to spend hours on hold on the phone, have money to giveaway, love being ignored, like to spend time waiting for a call you never get, don't like getting straight or any answers to your legitimate questions, love listening to lies and absolutely love getting fobbed off.
Join Origin Broadband.
- Location
-
- Location
- Chester
- Reviewing
- Origin
- Date
- 2017-08-22
- Comments
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It's been a month since I ordered Origin Broadband and I still haven't even received an installation date. Tried to call twice before work and put on hold for 30 mins with no response both times. I have since emailed them twice and still no response. Worst customer service I've ever had.
- Location
-
- Location
- Lancashire
- Reviewing
- Origin
- Date
- 2017-12-26
- Comments
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A terrible company and a terrible service. Hours spent on the phone. Service lost for days at a time. Service lost for 6 days once and they can't seem to understand why anyone would have a problem with that!! I would be very surprised if anyone has ever stayed beyond thir first year.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-17
- Comments
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Dreadful connection. Cuts out every ten min...utes. Nobody to respond to queries and complaints. Would never use this company again.
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-09-19
- Comments
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Do not become an Origin customer! This was/is the worst customer experience I have ever had. They managed only max 1Mbps (compared to Sky's min 2 at the same address) but refused to engage in a discussion about it. They sent me a deadline letter but then didn't engage with the Ombudsman who awarded in my favour a cancellation without penalty and full refund which they are now fannying about with, having paid only half. Just terrible and can't wait to be rid of them. They shouldn't be allowed to operate.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-06-17
- Comments
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Absoloutely shocking. After having waited 6 weeks for the router to arrive the connection speed has been very inconsistent. Within seconds it goes from 30mbps to 5mbps. DO NOT PURCHASE FROM THIS COMPANY
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-09-05
- Comments
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Don't EVER buy broadband from this company!
I don't know how I missed all the bad reviews on Origin as it's all I can seem to find now when I search them online.
Origin have taken over a month so far to set up my broadband and every time I call to complain I have to wait on hold for one hour minimum!
They first blamed it on our previous ISP and sent out a technician to fix it. Technician tried saying he'd finished and asked for a signature from my parents to say he'd completed the work, but they asked him to first test the wifi on my dads phone which of course didn't work. He then said it must be a faulty router and said we'd have to call to order another one (I can't understand why he couldn't just request this for us).
Still no internet access and I'm so annoyed that I chose this terrible company...
- Location
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- Location
- Ayrshire
- Reviewing
- Origin
- Date
- 2017-08-22
- Comments
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If it were possible to select no stars that would be better! Switched online on 28/6/17 took payment successfuly and 6 weeks later received nothing. Our own provider cancelled as requested our service and on calling origin ( and waited an eternity to talk to anyone) they admit our order was not placed!!!! Best they can do is place it in the next 24-48 hrs!!!! From there it would take 10-14 days to set up. Called plus net our previews supplier who got us up and running in 9 day. Not always about price they may seem cheap but service shocking and left us with no braodband and told lies on the phone as to the state of the line. Shocking service
- Location
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- Location
- Oxford
- Reviewing
- Origin
- Date
- 2017-03-26
- Comments
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Bitterly regret the day I signed with Origin. Unreliable broadband plus now they are taking money they don't have the right to. Seven weeks in to the contract only hope now is Ofcom complaint. They really are dreadful people.
- Location
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- Location
- Bournemouth
- Reviewing
- Origin
- Date
- 2017-08-13
- Comments
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Do not use!!! Poor service throughout my experience they took over 6 weeks to install my internet connection. Additionally, now I have internet it drops connection every evening!!!
If you try and call them for anything be aware at least a 20 minute wait and even they they are useless at helping you with anything or tell you the wrong information which has happened to me multiple times.
Although they are cheap I strongly advise everyone to not use them!!!
- Location
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- Location
- Eyemouth
- Reviewing
- Origin
- Date
- 2023-06-26
- Comments
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Absolutely awful, unreliable service since my contract was sold on to Origin from Ovo from SSE with no get-out. Luckily, there's only 2 months left. After a 2 hour wait on hold I've cancelled from the renewal date. Now to see if they keep on charging!!!
What's the bets?
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-10-17
- Comments
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HI PLEASE DONT GO WITH THEM HAVE THREE PHONES IN THE HOUSE CANT CONNECT TO THE WIFI HAVE TO USE THERE OWN DATA REALLY IS RUBBISH JUST CRASHES THEN AFTER FORTY MINUTES WAITING TO FET THROUGH THEY SAY THERE IS NOTHING WRONG WITH YOUR LINE LIERS THEN THERE IS COMPLAINTS PHONE SAY THEY WILL LOOK IN TO IT BUT NO ONE CALLS YOU BACK OR THEY TELL YOU TO BUY BOOSTERS FOR THEIR AWFUL SERVICE
- Location
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- Location
- Pontefract
- Reviewing
- Origin
- Date
- 2020-03-30
- Comments
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Well... First of all please don’t trust all them happy reviews... they are obviously paid for.
Here is the story:
Got signed with them over the phone. Steve, sale adviser, promised me minimum guaranteed speed of 17Mb/s... not bad for basic broadband deal... Upon checking my location he’s assure me that no fibre optic available to my area at all... So admit me sign up for basic broadband. When openreach engineer came to install the line he said that fibre optic IS available as there is fibre optic connection on the pole... After plugging in the rooter my internet speed showed 0.24Mb/s... FTF??? Rung them to check what’s wrong with my broadband and they replied “What do you want? You are on the lowest speed option and we can’t do anything with it..” Really??? Wanted to terminate the contract with them but there is the trick... YOU CANNOT TERMINATE CONTRACT AS SOON AS YOU GOES LIVE... Or pay for the full therm of the contract... Made a loads of phone calls to them and got official confirmation that they guaranteed speed not less than 0.5Mb/s... After they realise that they actually confirmed that minimum guaranteed speed is 0.5Mb/s they top it up to 0.5Mb/s... Parallel they try to push me to sign the “better deal” with them as “your speed defenatelly gonna get improved. I guess that this is the way they push customers to sign for more expensive packs.
The customer support staff is rude!!! Proper rude!!! They not willing to help you out... dropping the calls and threatening you that they going to put your number in to a blocked list if you keep ringing them...
Only advise... AVOID AT ALL COST!!!
- Location
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- Location
- North East England
- Reviewing
- Origin
- Date
- 2017-02-08
- Comments
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Been with origin since Dec 16, had problems ever since and wish I went with a more expensive and reliable company. Very slow Internet connection can't stream anything and if one person is using wifi, the other can't.
Recently my Internet totally cut out and after waiting over an hour on the phone I was put through to someone who said they are only trained at level 1 support and don't have the experience to help me yet. After waiting a further 20 minutes I was put through to someone else who also couldn't help me, they said they'd ring me back within 24 hours, they didn't. So after 24 hours I rang them back and was waiting for an hour again to be put on the line with the same man who was level 1 trained only, what a joke! Of course he couldn't help me so I was on hold for a further 1 hour to be told by some "level 2" that I could be waiting a few days because they need to wait for another company to tell them what's the matter with my Internet.
He explained to me that they do need more staff and they can't help as much because people aren't trained. I thought this was very unprofessional. They get plenty of money of us and they don't buy expensive Internet modems. They buy they of Amazon for around £20.
Avoid this company at all costs, you get what you pay for. It's cheap and slow and awfully rub. Once you buy with them you can't get out of the contract unless they can't fix the problem in 8 weeks. But this doesn't count for slow Internet. I'm kind of hoping they can't fix mine for 8 weeks so I can get a full refund and go with someone else.
- Location
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- Location
- Chippenham
- Reviewing
- Origin
- Date
- 2017-07-11
- Comments
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After signing up with Origin. It took 2 weeks to get an engineer out and installed. That was normal. However the same day of the line being installed, I still had no connection. Called them to wait on the phone for an hour. Got told to wait 24 hours. Called the next day as no connection. Told to wait another 24 hours. Still no connection. Logged a fault. 48 hours and 3 call later ( all calls were longer then an hour on hold) Got told that it had been logged with BT. Wait 48 Hours. this went on for 2 weeks until they managed to get BT onsite. Finally got connected. about a week later, lost internet connection, could not get through to any of there numbers. I have not gotten any reply backs to the emails i have sent through to them for support. They have now charged me for line rental on a package that has no line rental as advertised and agreed to when signing up.
- Location
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- Location
- Wells-next-sea
- Reviewing
- Origin
- Date
- 2017-01-04
- Comments
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At this point Origin have effectively stolen £18 from me. I bought one of their packages online on the 4th of November las year, and despite repeated calls to their call centres (along with spending a total of over an hour on hold), each time I was promised a connection date yet nothing would happen afterward. One month later I had still not received any communication about when my activation might take place, so I rang up, and said I expected a refund and for my contract to be cancelled or I would get trading standards involved. Despite a promise over the phone that a refund would be issued, I so far have still not had my money back nor any written confirmation that my account is closed. Do yourselves a favour and avoid these complete wastes of space for your own sanity
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2019-08-05
- Comments
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STAY AWAY from these cowboys, I cancelled days after contracting with them as I was still under contract with another provider - origin promised to cancel order. 2 weeks later they had not cancelled and took payment from my account! Now they saying it’s up to 30 days to refund me by cheque...
- Location
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- Location
- Leigh, Wigan
- Reviewing
- Origin
- Date
- 2020-07-05
- Comments
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Absolute rubbish. Left sky to save £5 a month, been with these idiots 3 weeks and so looking forward to next Thursday when sky is re connected. Worst decision of my life...even worse that asking my ex to marry me
- Location
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- Location
- Crumlin n.ireland
- Reviewing
- Origin
- Date
- 2020-07-24
- Comments
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Total scum would be the nicest thing I could say about these clowns. Didn't provide me with a service, wouldn't listen to anything I said but want me to pay £233 to leave when I got nothing from them. They try to intimidate you into paying and I'd say they do it a lot.
- Location
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- Location
- Chester
- Reviewing
- Origin
- Date
- 2017-09-14
- Comments
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Worst comany in the world. 0.01 mb broadband speeds. Don't go with them. Takes hours to get through to support.
- Location
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- Location
- Crewe
- Reviewing
- Origin
- Date
- 2018-02-15
- Comments
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Absolutely crap its borderline a scam DO NOT USE THIS COMPONY THEY LIE wen I phoned to see what was happening to my 70mbs because I was only get 2mbs they said I needed to buy boosters so I bought them and no difference I then phoned back to have there customer service laugh down the phone to me .......they should not be aloud to do business and after reading other people's reviews don't think they will be around for much longer....AVOID THIS COMPONY
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2020-01-11
- Comments
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We started out with sky turned to origin as promised fast reliable broadband waited 3 weeks for the line to go live it is but it's slow unreliable disappears cant play ps4 wanted to take it into cash converters not even a constant stream to watch iptv not been 30 days yet signed up with bt least you get what your paying for and they send out an engineer to sort out problems online not happy at all steer clear if you actually use broadband
- Location
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- Location
- Stafford
- Reviewing
- Origin
- Date
- 2017-03-07
- Comments
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Absolutely hopeless. Avoid this company because you will just be wasting your time before having to find a different provider. I placed my order on the 17th February 2017. I phoned Origin two weeks later (not my first call) for an update and they hadn't even put my order on their system yet! I was told that it would be done that day and that I would have an installation date within 72 hours. I heard nothing so I phoned them after the 72 hours had passed and they said my order had been cancelled and I would have to go to the back of the queue and wait another 10-14 days for an installation date! For 99p a month more, I'm going to Sky.
- Location
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- Location
- Norwich
- Reviewing
- Origin
- Date
- 2017-08-03
- Comments
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After 7 phone calls I'm still not connected. Told I would have a router sent to me three times and still no sign of it. They said they reconfigured my router and they haven't. Waste of time and money switching. Now on hold to cancel. Do not bother with this company.
- Location
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- Location
- Newcastle
- Reviewing
- Origin
- Date
- 2020-10-05
- Comments
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The worst company!!! Never installed the service and it’s been 3 months that I’m asking for my money back. It takes hours someone pick up the phone for telling you “we are trying to fix you problem please wait”
Never join this please !!!!
- Location
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- Location
- Norfolk
- Reviewing
- Origin
- Date
- 2017-12-01
- Comments
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The most unreliable broadband provider there ever was or ever will be I hope !
download speed oftern drops as low as
0.09mbps with regularity.
- Location
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- Location
- Thomas
- Reviewing
- Origin
- Date
- 2023-08-01
- Comments
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Worst internet and take money out of bank on different dates before direct debit has been took out! Id definitely look for an alternative internet supplier as this one is awful in both customer service and signal.
- Location
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- Location
- stechford
- Reviewing
- Origin
- Date
- 2020-07-05
- Comments
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this company taken my money didnt provide me with the service i payed for .left me without any broad band.will have to find another internet provider ASP orgin will try and take payments i will stop all direct debts.they rip me off
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-03-26
- Comments
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Paid in advance 18 months for 76/20Mbit speeds. Took 1 month to get the fibre broadband installed(with spending more than 5 hours on the phone with customer support) During the work day(daytime) speeds are 50/20Mbit (never seen more than 50Mbit downstream, looks like limited...) During the evenings specially friday and all weekend the speed falls to 1-2Mbit both upstream and downstram. The pings are more than 30ms what is unacceptable if you work online and you need the fast response from servers. I ordered the fibre broadband not the DSL or any other last age... And when you most need the fast and stable internet PROVIDER CAN'T PROVIDE THE SERVICES YOU PAID FOR. It works worse than Three mobile all you can eat package what is cheaper and works better and no contracts! Don't waist the time with origin, pay a bit more but get the speed and reliability you pay for...
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-08-23
- Comments
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I'm lost for words. I can not believe any company would treat clients so badly. I ordered the broadband on 31st, was told that I can get fibre optic, so I did that, waited for two weeks, did not get an installation date a response, or anything else, got completely ignored. So I called them up and they said it's a technical issue they do apologise but I will need to wait another two weeks to get this installed. So I asked them at that point if this is due to the fact that there is no fibre optic available where I live, and they said no definitely not, it will go through this time. So I thought ok, I already paid I'll survive for the two weeks. Two weeks later, still no-one got in touch with me, giving me a date of the installation so I rang them again only to be told, that they can't provide me with fibre optic, and that I can take out their normal broadband deal, but still have to wait another two weeks for that. Got offered a compensation of a month free if I get that. Hilarious!! Obviously they ignore all the emails you send, so I will have to ring yet again (I'm on hold for ridiculous amounts of time every time), to cancel on them. SHAMELESS!
- Location
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- Location
- Crewe
- Reviewing
- Origin
- Date
- 2017-12-01
- Comments
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These people are crooks, pure and simple. Still trying but failing to take direct debits out of my account 4 months after I left them. Awful people. Service was slow and kept disconnecting. With Sky now, never had a problem with Sky not once.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2023-10-10
- Comments
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Absolutely disgusting service, SSE transferred me this broadband company so didn't have a say in it,never able to get through by phone to them when I did finally get in touch thought everything was sorted and now they have turned my Internet off.
- Location
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- Location
- Rotherham
- Reviewing
- Origin
- Date
- 2018-07-06
- Comments
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Absolutely appalling service been nearly 3 weeks without internet .five phone calls have been made and been told the same thing over and over again do they even have engineers I'm starting to think NOT!! I have now cancelled my direct debit and will NOT be paying this company anymore of my money. Disgusting the company needs shutting down what a load of ****!!!
- Location
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- Location
- northumberland
- Reviewing
- Origin
- Date
- 2017-11-18
- Comments
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awful service i have the fibre package and somtimes i get between 20-50 gb download but between 3pm and 10pm it drops to under 1gb everynight without fail i work during opening hours and 1 hour lunch time isnt long enough to get a hold of these guys
- Location
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- Location
- Inverurie
- Reviewing
- Origin
- Date
- 2019-05-06
- Comments
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I ended my contract early because of poor broadband service, worst ever customer service. Origin agreed to refund credit from my account. This was October 2018 and despite promises to settle payment has never been made.
I had paid the year up front but the service I received was disappointing. I couldn't connect to the internet. Customer service was non existent. I would recommend stay clear of this company. Rip off!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.