699 Customer Reviews over 70 pages
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-09-11
- Comments
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AVOID AVOID AVOID, I am going to sue them.all the reviews from july 2021 till now was bad. 14days to go live,I waited for nothing. I have the router and the line, switching on should take only minutes in other first world countries but not UK,and with NOW,they are illegal cowboys.i suggest you buy at least 2different packages,and cancel the ones like NOW or SUE them.i am planning to take legal action
- Location
-
- Location
- Cambridge
- Reviewing
- NOW Broadband
- Date
- 2021-09-10
- Comments
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I was promised broadband going live on day 14,by midnight,it changed to day 17. Why is NOW even allowed to do a "digital"business if they can't even do this basic"switching on.in Japan,Korea,even Brunei,it takes less than 1day,in UK 17days????what kind of 5th world country is this
- Location
-
- Location
- Devizes
- Reviewing
- NOW Broadband
- Date
- 2021-09-10
- Comments
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Broadband keeps dropping out. We have poor signals in all the other rooms. This replaced Vodafone and, although it's a bit quicker, it's not so reliable.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-09-10
- Comments
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Non existent customer service as they expect you to jump through hoops before you can possibly if you are lucky speak to anyone!
They are absolutely atrocious so recommend avoid unless you are happy to have slow broadband and to spend ages trying to get to speak to an actual person to resolve any issues that might arise as web chat and emails are completely ignored as are the ratings they ask you to give when you have attempted but failed to contact them!
- Location
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- Location
- Adel Leeds
- Reviewing
- NOW Broadband
- Date
- 2021-09-02
- Comments
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We. Have been very happy with our time with Now WiFi . We had to call them once in a year and the service was very good.
- Location
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- Location
- E17
- Reviewing
- NOW Broadband
- Date
- 2021-08-31
- Comments
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Awful if anything goes wrong. The broadband speed is okay and everything was fine until we got an email saying that another provider had asked for our line so they were cancelling our account. We called up to say there has been a mistake, please don't cancel the line and the person said not to worry we will get that sorted. Heard nothing else at all until the end of the month and suddenly our broadband stops working. Call up and it turns out they haven't sorted it at all and the cancellation has gone through. That was fine and they put us through to the accounts to get sorted where we spoke to a extremely rude person who didn't even apologise, who argued that this wasn't there fault and there was nothing they could do to help. I would just have to open a new account with them and wait 10-14 days to get an engineer out and set up a new account. I was shocked at how awful the customer service was, my advice, just pay a bit more for a better company.
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2021-08-29
- Comments
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Absolutely the worst broadband we have ever had. Keeps disconnecting for no reason and loading takes forever. Customer service is absolutely useless, cant even solve the problem. Had a new router sent to twice now and the problem still occurs every day. Avoid at all costs.
- Location
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- Location
- Hertfordshire
- Reviewing
- NOW Broadband
- Date
- 2021-08-29
- Comments
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Moved to Now Broadband a few weeks ago after having terrible service for 18 months from a different provider.
The transfer was faultless. Router is lovely and quiet (unlike the one from previous provider). More importantly, our broadband connection never drops out, the speeds are good and it copes with our multiple devices.We are loving this service and it has made us realise how poor it was from our previous (big name) provider.
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-08-24
- Comments
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There is no 0 satisfactation. I can not choose to give 0 star. Really **** provider. After the activation date, I have no internet and I had an appointment with the Engineer, and the Engineer does not come. I wait at home for the whole day. **** company!
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-08-23
- Comments
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Ordered their broadband and phone service several weeks ago and given a date for telephone and broadband to go live. Had already cancelled my previous internet provider 4 weeks earlier. On the day my services were due to go live - nothing. No broadband and no phone line. As I had not received any communications from them informing me of any problems with the installation date, I was told that there was a problem with Openreach and that I would not be getting my phone and broadband service and that I had to ring their Sales team and place a new order. I was left with no phone and internet service for several weeks and had to go back and re-subscribe with my previous internet service provider. Don't waste your time with this company's very poor service. They are unprofessional, unreliable, poor communicators, and very much 'second rate' They also have not returned the £5 router fee that I paid them in advance = maladministration.
- Location
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