699 Customer Reviews over 70 pages
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- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2021-05-26
- Comments
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Never had customer service this exceptional. Reported no service on Sunday due to broken outside cables. Jess from Now TV was so helpful. Knowledgeable and friendly. Engineer called Tuesday for repair.
Very impressed with this company. Excellent broadband at very reasonable price.
- Location
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- Location
- Bognor Regis
- Reviewing
- NOW Broadband
- Date
- 2021-05-23
- Comments
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not reliable at all, goes off for no reason, speeds are not even close to advertised(even when using ethernet), the router they provide has terrible range
- Location
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- Location
- Greenhithe
- Reviewing
- NOW Broadband
- Date
- 2021-05-18
- Comments
-
Poor connection. Keeps cutting in and out, weak connection. Would not recommend. Will be changing over to better internet provider as soon as the contract ends.
- Location
-
- Location
- ROMNEY MARSH
- Reviewing
- NOW Broadband
- Date
- 2021-05-07
- Comments
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Just started with Now Broadband, quick delivery of Hub,easy connection on activaton day, all devices working ok by 10am after entering password, printer works fine and smart TV is fine with Netflix and iplayer.Had a phone call to say my free calls were up and running and could make as many calls as I like. Not needed customer service yet it's early days but all good at the moment
- Location
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- Location
- York
- Reviewing
- NOW Broadband
- Date
- 2021-05-03
- Comments
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I typically have one major issue with internet a week. I have trouble teaching online, subtitled movies display no words because of speeds. It doesn't matter what time of day it is or the amount of people using the service at any given time. It is 4:30 AM, and I am having issues connecting to the server. Also, I pay for the higher speed service.
- Location
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- Location
- Fallowfield
- Reviewing
- NOW Broadband
- Date
- 2021-05-02
- Comments
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We are students and have had a really bad time with this broadband. It constantly cuts in and out, we have rang up 7 times and it still hasn’t been repaired and are really concerned as exams are coming up and we really rely on internet. We have been promised products to improve the signal twice and have not received them, and keep getting told we will be called back and never are. Really disappointed.
- Location
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- Location
- Durham
- Reviewing
- NOW Broadband
- Date
- 2021-04-30
- Comments
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I watch TV shows on my phone, us using data because this cannot handle the basics.
- Location
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- Location
- rugby
- Reviewing
- NOW Broadband
- Date
- 2021-04-27
- Comments
-
Not able to supply the speed they have been charging me for.very poor service
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-04-21
- Comments
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Literally can not play a single online game without disconnecting. Can not believe they charge people for this service. Asked for help to improve the WiFi got no help whatsoever and now I am say here having scrape pennies together to pay the contract off. Would rather **** in my own hands and clap before giving this company a second chance.
- Location
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- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2021-04-17
- Comments
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Absolutely rubbish broadband tonight I have no internet I work from home. The past two months have been dire. When I rang for advice I was told 6 devices were too many. Two laptops two phonesNOT IN USE no apps open a smart tv on standby and a work mobile not using any internet. Really!? Want to charge me to leave and. The day they confirm my new provider has been in touch and confirming the change will take place in 3 weeks and they will charge me my internet starts playing up. The day after and the orange light meaning no internet has been on for over an hour. But they still want money. The clown on the phone told me that I couldn’t raise a complaint or a dissatisfaction with her as “we don’t have a complaints procedure’. Upload speed was so low my IT department at work laughed and said they were pretty sure now tv had no right charging for such poor service. And this was while word to the router. Can’t wait to get a decent connection. With someone else.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.