699 Customer Reviews over 70 pages
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- Location
- Chesterfield
- Reviewing
- NOW Broadband
- Date
- 2021-12-23
- Comments
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Ordered NOW Broadband to replace unreliable Virgin Media for work, and at £20 a month, no contract, and included calls, it was good value.
Everything was activated the evening before, not a single hitch, not a single issue, and reliable 75 Mbps download, what's not to like? Better if customer service was available online not just by phone, and a hub with better range would be good, but at this price it's cool.
- Location
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- Location
- Thatcham
- Reviewing
- NOW Broadband
- Date
- 2021-12-15
- Location
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- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2021-12-09
- Comments
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Why did I not find this site before? Changed to Now received the hub and was told services would start on 15/11. No joy so called them on 16/11 and they arranged Openreach for 17/11. OR guy came parked outside nextdoor No 11, ours is No 9. Called him and he said the order was for No 11 but had our name on the order. He came in checked it all then back to van and called his office, back again and said he would change plate then go to green box to do connections. Got it all working then guy from No 11 came round and said to OR guy that his line had been dead since Sunday the same as ours. Guy called his office checked line the days there was nothing he could do at that time. BT said No 11 would have to sign for another 24 mth contact? On 20/11 I got an email from Now saying I had asked for the contract to be cancelled as we were moving out, three days after the set up? Told them no I did not want to cancel they said they would sort it. I called Now on 02/12 about the crackling on the phone to be told I read being cut off as another provider wanted the line, obviously BT for No 11. NOW have stated it is their fault as they sent the OR guy to the wrong house which then must mean that OR connected two lines on the 14/11. Chasing round since 02/12 and totally useless. NOW and BT have said that our number of 40 years has gone, rubbish but too long a story, and idiot at NOW said that our number has always been registered at No 11?? So we have been paying their bills for 40 years, don't think so. I blame NOW for getting the house number wrong and Openreach for disconnecting two lines instead of one. Nobody is accepting blame except for NOW in a fashion as they have stated no compensation and will only charge me for the 14 days I was live!! Well aren't they stars looks like small claims court. Any advice gratefully welcomed.
- Location
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- Location
- Pinner
- Reviewing
- NOW Broadband
- Date
- 2021-12-08
- Comments
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Was meant to get activation for 6 December 2021. Still waiting. Can’t get straight answers from Customer Services as to when activation will take place or why so much delay.
- Location
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- Location
- Cheshire
- Reviewing
- NOW Broadband
- Date
- 2021-11-19
- Comments
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Advertised at 63mbps, only guaranteed at 33-25mbp!! And, guess what, that's what you get.
The router is so weak the wifi signal cannot even get 6 feet outside of the room where it is without dropping to 6mbps.
Drops signal all the time at peak times, customer service do the usual round of, it's not us it's the line, engineer appointment, new router, boosters, separate router, TP links, tried them all.
Only thing that is worth congratulating them on is being better than Talk Talk!
- Location
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- Location
- Carlisle
- Reviewing
- NOW Broadband
- Date
- 2021-11-17
- Comments
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Ordered online well in advance of moving as I expected to need an engineers visit. The website told me everything was already connected and I didn't need a visit. On my activation day I plugged everything in and was receiving Internet with no issues.
Two weeks later I was cut off. I called and they explained to me that actually I did need an engineers visit and they had emailed me asking for me to provide some dates. I gave them some dates but an hour after this I got an email to say my service had been cancelled. I called again and they told me I was too late and the order had to be cancelled, but I couldn't reorder until the phone side of the order was cancelled. It took them another week to do this and I was told it would take at least another two weeks from then to get me setup again.
They blamed the whole thing on Openreach which to be fair I can understand that a big part of the fault lies with Openreach, however as a customer I don't have any dealing with Openreach and I was totally dependent on NOW broadband to notify me of the issue and that I needed to advise them of some dates I would be available to have it corrected. Somehow they felt that a single easily missed email was sufficient for this.
Dealing with the customer service centre was difficult. After 5 phone calls I requested to speak to a manager because nobody could explain to me what went wrong. I was promised a call back on 4 occasions and never received it. I eventually received a call about 2 weeks after requesting it.
I was initially somewhat understanding of the issue and I was going to reorder with them as I simply wanted my Internet restored. However my experience was riddled with failures from NOW broadband and the confidence I had in them was lost.
I requested a full refund and this was paid.
- Location
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- Location
- Winchester
- Reviewing
- NOW Broadband
- Date
- 2021-11-12
- Comments
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This would probably be ok if you live in a small flat, but the router is so weak it won't penetrate around a bigger property and will drop out frequently. My complaints were listened to, and I was allowed to transfer without penalty.
- Location
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- Location
- Rochester
- Reviewing
- NOW Broadband
- Date
- 2021-11-08
- Comments
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Called me the day before install to say "it cancelled- we can't explain why would you like us to resubmit or leave it cancelled"
Nothing before then- no texts or anything to say there was an issue. Still waiting on a refund.
- Location
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- Location
- Aylesbury
- Reviewing
- NOW Broadband
- Date
- 2021-11-06
- Comments
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I changed provider because of the terrible customer service from my previous provider. NOW broadband are definitely better customer service wise but when streaming TV or music the broadband constantly drops out for seconds only but causes buffering, which was not a problem with previous supplier
- Location
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- Location
- South Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2021-10-22
- Comments
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The worst internet I’ve used. I REPEAT the worst… Can’t even do anything for 5 minutes and it starts crashing upon me, would definitely not recommend. I’ve been with these for 2 month and I’ve had to reboot internet over well 20 times , this should run at 70mbps apparently but it’s been on 8mbps for me ever since it got set up.
- Location
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