699 Customer Reviews over 70 pages
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- Location
- Suffolk
- Reviewing
- NOW Broadband
- Date
- 2022-04-01
- Comments
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Despite 5 phone calls and two emails, I received no response to my request for progress report on my proposed change to now broadband order, resulting in an extra charge from Sky for period after my contract with them ended.
- Location
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- Location
- Plymouth
- Reviewing
- NOW Broadband
- Date
- 2022-03-26
- Comments
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Tried to get an assessment of area coverage but doesn't recognise my landline number as valid. I tried repeatedly, I know my own lanline number, I've had it for 11 years. Tried to contact customer service but just not available, so no solution. Anyway, seems they don't really want paying customers or to provide solutions so may have dodged a bullet.
- Location
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- Location
- lancashire
- Reviewing
- NOW Broadband
- Date
- 2022-03-23
- Comments
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buyers beware! I ordered their (very reasonably) priced Brilliant Broadband with free anytime calls package for £18 per month (first year). I was therefore very surprised when my first month's bill was £62.70. When challenged they explained that I had apparently ordered the package without free calls (although it was the same cost). Also their order confirmation, confirmed this. This "clearly" states: "pay as you use calls: £0.00", which I took to mean that they were free. They said it meant that there were no calls included. Needless to say as soon as my mandatory period ends, I will be off...
- Location
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- Location
- Kingston upon Thames
- Reviewing
- NOW Broadband
- Date
- 2022-03-21
- Comments
-
Just joined NOW and service is appalling. I'm only getting 2Mb !! and should have a minimum of 55Mb. Wish I stayed with TalkTalk now. Will cancel if no joy in next 7 days.
- Location
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- Location
- Wishaw
- Reviewing
- NOW Broadband
- Date
- 2022-03-09
- Comments
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Customer service is non existent. Trying to arrange engineer visit to move entry to house socket from window . Keep being told the team will get back to me and it does not happen . When I called again for 6th time I told I was down for a call out on day I am not available . Never bothered to inform me of a visit . Cannot speak to anyone in regards to arranging another appointment . Just told different team and I cannot contact them .
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-03-08
- Location
-
- Location
- Uk
- Reviewing
- NOW Broadband
- Date
- 2022-03-07
- Comments
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Terrible internet. Slow and constantly drops so you can't play online games. Their router also obly has 2 ethernwt slots instead of the usual three so I had to chose between my linkstation or my security system. Customer service refuses to help.
- Location
-
- Location
- uk
- Reviewing
- NOW Broadband
- Date
- 2022-03-04
- Comments
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When I started there were no problems, but my contract was coming to an end I foolishly gave them the opportunity to retain my custom. Speaking to the advisor they agreed to match the new customer offer.
Unfortunately they want to charge me more, I have written and spoken to them to get it resolved they are not interested.
I have tried to leave and retain my number but its company policy to refuse to port a number, so when you leave you loose the number.
They do not want to give a recordable means to communicate so they can claim nothing was agreed, then again you submit via their web form and nothing happens either.
- Location
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- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2022-02-22
- Comments
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This company has the worst customer service experience ever! They lie to you, the never, ever fulfil the promise of callback. Swear if I wasn’t in contract I’d be off. They obviously train the staff to be blatant liars. Worst service and it’s as bad as what seems like dial up broadband! The company is an embarrassment
- Location
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- Location
- Essex
- Reviewing
- NOW Broadband
- Date
- 2022-02-20
- Comments
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Been with them for 2 years now and just renewed. Never really had any great problems. Overall great value for super fibre. I’ve noticed some buffering late at night but not an issue as no one is particularly maxing out Wi-Fi in our household then.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.