Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.4 stars

Based on 823 customer ratings since 2019-12-03 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

267 Customer Reviews for Three Mobile

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Reviewer Location Reviewing Date Ratings
Not happy,and not a leg to stand on as going mobile home internet doesnt have a minimum speed promise, only 3 months into an 18month contract and i cant count amount of times i have taken sim out of Huawei router, reboot run a speed test and in evenings when im home from work between 6pm to 11pm my average download is between 1mbs to 4mbs, so forget netflix or play call of duty online, soooo much buffering and lag its pointless trying. in the 30 days try period when first into this contract i was getting roughly 20mbs download and about the same upload. Like i say now lucky to get 5mbs down and 1mb up. i Want out i dont want offers or money off, this was a really stupid choice thinking this would replace a landline internet service. Reminds me the days of dial up the time it takes to load pages, and buffering on youtube its like ive gone back 15 years! Just need to find out how much this crap gonna cost me to get out of contract?
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Gravesend Three Mobile  
Been with them for 7 months. Had download speeds of over 100mbps early morning, but typically over 50mbps most of day. Upload speeds excellent but never used. Any queries dealt with through chat very good. Only gripe is with the intro of 5G - it has been rolling out to my location since end of Feb for phones but not shown on coverage map. Broadband is supposed to follow. Youtube after 9:00 pm always "loading" - suspect this may not be Three's fault?
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
SHEFFIELD Three Mobile  
A few years ago, I was made redundant, I was out of contract with them so called to reduce my cost they put me on a £10 a month payment, I looked in my3 and ended up with a I'll of over £300, they then denied I had contacted them, after a few months after cancelling I thought hold on if they had no record of me cancelling I should of still been on my £45 a Month contract, to late by then. They are complete liars, and there speed is abismal O2 37mb, 3 2 to 3 mb, avoid like the plague, if you want to try their network go with smarty they use 3's terrible network, but at least it's only a 1 month contract, unlimited is only £20 too
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Three Mobile  
To follow up from my previous review, I found that changing my routers settings from Auto 3g+4g, to 3g only, made a huge difference to my usage speed. No longer is the router box scratching its head whether to use the sketchy 4g signal that I have in my area or the strong 3g one thats there. Still need xbox compatibility tho before im truly happy with the service and Im still waiting to hear from them.. (if at all, as rumours suggest theyre huawei boxes just arent powerful enough to deliver) So come on Three.. Prove us wrong, pls!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
S.Wales Three Mobile  
Agree with all other reviews, as we have had the exact same experience.

Pulled into a £20 P/M contract for 24 months.

Unbelivable. I've been with three since 2007, I have my phone contract and recently the mobile wifi (with Huawei AI Cube)

Given the current work from home situation for most people, its become more important than streaming netflix etc. During a working day I have to reset the hub multiple times to get an even passable connection.

Phoned them up and told to switch to 3G, which is equally as sh** as their pathetic 4G connection. The amount of disconnects and low speed daily has become intolerable.

As soon as both my contracts are up, they will lose my business forever.

Do yourself a favour and just avoid Three no matter how many offers they throw at you. They are liars.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North London Three Mobile  
I have strong signal in my area but the problem is the Huawei router is quite unresponsive. When it works its blazing fast, but after just a short time of idle, you need to keep refreshing browser page etc to get the router box to wake up and start moving again. Beware also.. Its not compatible with XBOX and so my son cant get updates for his system or games to run (three said they are working on it)and for this reason Ive had to keep with my old internet providers and am now paying two subscriptions. To sum it up.. Whole family been with three for donkeys years (for telephones) and truth is we really like them. Im sure in time these issues will get sorted, but for now, they are not a feesable home broadband provider.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    1 star
S.Wales Three Mobile  
Overall satisfaction/broadband speed/reliability -10.

There's Broadband "IS NOT FIT FOR PURPOSE"

Therefore, when they take your money, they are COMMITING FRAUD.

They don't care because they know that they cannot be touch.

Considering the amount of complaints, shouldn't Someone be held accountable.

How about the GOVERNMENT WHO GIVE 'THREE' THEIR LICENCE.

Why should customers have to deal the stress of complaining to the Ombusdman. Clearly, these Ombusdman don't work.

I received a TEXT FROM 'THREE' INVITING ME TO COMPLAIN TO THE OMBUSDMAN. ARE 'THREE' WORRIED.

Instead of complaining on these sites - as that doesn't seem to WORRY 'THREE' EITHER, perhaps some Legal minds/anyone that knows/expert in how to start a petition, or something, to have 'THREE's' LICENCE EVOKED.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
I wouldn't wish threes broadband on my worst enemy

The only reason I havent cancelled it yet is because I had to pay £49 upfront. From day 1 I havent been receiving the service I pay for. Everytime I ring them they make some excuse about the service and that it will be better within 24 hours. I've had this since the first day turning it on and am still having it 2 months later. It disconnects several times a day (it says I was connect over 30 devices to it, yet with only 1 device connected most of the time my ps4 runs at less than 5mps, and thats on the rare occasion the internet is actually connecting to the router).

Bare in mind I live in the city centre, a place famous for good internet connection; yet nowhere in the house can I get more than half the way up the 'best connection point's. Even on window sills there is NO connection. Oh and btw being half way up is monumental as a vast majority of the time it is at about 10% up the bar...

If I was paying £10 a month I would still not be getting the service I paid for and I would cancel.

Before this I was with EE who's basic internet was a minimum guaranteed of 6mps (threes is 20mps I believe) and yet I was getting more consistent service with them.

I've regretted joining three since the day I started (I didnt cancel in the 14 day cancellation period because of the promises of it getting better, but it never has).

The customer service (the scripts they are given to read are fine and calming) but they have no idea what they are doing or saying and cant sympathize with you because they are ALL in Asia...

Absolutely disgusted with my experience within 3, I would rather catch coronavirus than have to see out the rest of my contract paying over £30 a month
Derby Three Mobile  
Sadly, I can only agree with many of the comments from others. Streaming crashing when another computer simultaneously in use. Speed both upload and download going to a crawl whilst streaming and pings increasing tenfold. Atrocious lack of technical knowledge by anyone, passing from one sevice agent to another who can only either suggest repositioning the router or resetting the router - both useless suggestions.

After months of phoning, I finally got a no-cost termination of my contract. Changed to Vodafone on their equivalent package and have no problems.

I wrote to the CEO's office to discuss not only the technical issues but the fact that 3 didn't deliver a replacement router on an agreed date (had to take a day off work). 3 wont accept this is a breach of contract. 3 pointed out that normally an early terminaton of contract requires the customer to pay a 40% penalty - what, 3 cant supply a minimum acceptable standard and expects customers to pay for early exit?!!!

Anyway, I have been offered £30 as a 'goodwill' gesture. I refused that and they upped it to £50 in full and final settlement. No thanks, I lost a day's pay and have had months of crap service and crap customer support. I am taking the complaint to the Ombudsmen, not for more money, but to hold these charlatans to account.

If you are trying to get out of a contract, keep on trying. Alos, log an official complaint as this sets the clock ticking for your, if you want, make a claim to the Ombudsman.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Thurrock Three Mobile  
I am so frustrated This service does not provide what is promised the broadband speed is rubbish and so loading now tv, itv hub, Netflix etc Is difficult and almost impossible. I have just spent 45 minutes on the phone trying to get some satisfaction and was passed around and kept waiting until the broadband section was closed. This is the third time I have complained.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Yorkshire Three Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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