Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.4 stars

Based on 818 customer ratings since 2019-11-24 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

264 Customer Reviews for Three Mobile

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Reviewer Location Reviewing Date Ratings
I have recently started a 24 month mobile contract at £18 per month to use with a Huawei E5573Bs-322 device. I now know what the "Bs" in "E5573Bs" stands for :(
The issues I have found already in the first month include:

1) When loading webpages it will more often than not, freeze half way through loading and require me to refresh the page.This seems to be especially bad when the webpage requires a secure connection using TLS. I also have three mobile internet on my iphone, strangely this has no issue loading such pages. even when the huawei device and my iphone are next to each other, my iphone performs fine but my laptop using the huawei device struggles. In addition, if I get my iphone to use the wifi from the huawei device I observer the same freezing issue with websites. This leads me to believe the device (Huawei) itself is the route cause of the the websites freezing, not necessarily the poor internet speed.

2) My internet speed routinely drops below 1 mbps. Now as I alluded to above I have an iphone that uses a Three mobile SIM aswell, now I can line up my Huawei device , my laptop which uses wifi and my iphone using its own SIM , next to each other on the table and my iphone can register 20gbps download speed and my laptop will register below 1 mbps. Again this points to the Huawei device being the problem.

3) at times my internet connection on both my iphone and Huawei device (which both use separate Three mobile SIM's) will just drop out for an extended period of time. This points to the coverage being crap.

All in all very disappointed with the quality of service here. really unreliable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Three Mobile  
Shockingly bad. Its now basically unusable and I have to use my 02 phone to tether to my computer. So annoyed. It cuts off all the time and everytime I try to upload a file it basically renders the whole broadband useless. Customer service (in India) just tell me to move my router - after 45min chat... How many more times can I move my router??? I wish I could give less than 1 start but I can't
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
This 'three 4G Huawei broadband' is the worst broadband I have ever used. It's completely unreliable and useless. There is always this hesitation by the network to open any page on my computer that I end up canceling and clicking it until it goes. This happens to be my worst broadband contract ever. And to imagine that I will be stuck with this rubbish for two years is completely sickening.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carmarthen Three Mobile  
Absolutely useless, constantly shows as 4g but no connection whatsoever. And attempts to contact anyone is another pointless exercise. Their website cites no problems and brilliant service where I live. But nothing could be further from the truth.
Another company that lies to its customers, takes their money, but really cannot be bothered to actually provide the service they are paid to provide.
I am so tempted to cancel my payment as I should imagine they would definitely contact me then.
Frustrating, unreliable, dishonest in their service claims, avoid at all cost
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk Three Mobile  
8-10mb for the price of 5G. Last time I take contract with Three.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    4 stars
London Three Mobile  
Network has been playing up in my area for a month now, complained via live chat 10 days ago and I was promised it would be sorted and I would receive a call with next steps. Call never came so I called to cancel my contract. Rather than the usual 30 days the rep disconnected it on the spot. Now I don’t have internet for working or staying connected with anyone. They’ve turned it off in an instant but told me it takes 3 days to turn it back on. They’ve told me to call a number to speak to someone that they know isn’t being manned, and at the same time told me that they won’t get anyone to call me. I know times are difficult at the minute but you really need to get a handle on your ability to provide your service and the way you allow your staff to represent you. I’m now seeking an alternative supplier while I wait for a call that I doubt will ever come.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hull Three Mobile  
In a "good service" area, yet getting top speeds of 5 Mbps and average daytime speeds of 1-2 Mbps. I suggest getting a fibre connection instead, this is simply far too slow
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
North London Three Mobile  
Not happy,and not a leg to stand on as going mobile home internet doesnt have a minimum speed promise, only 3 months into an 18month contract and i cant count amount of times i have taken sim out of Huawei router, reboot run a speed test and in evenings when im home from work between 6pm to 11pm my average download is between 1mbs to 4mbs, so forget netflix or play call of duty online, soooo much buffering and lag its pointless trying. in the 30 days try period when first into this contract i was getting roughly 20mbs download and about the same upload. Like i say now lucky to get 5mbs down and 1mb up. i Want out i dont want offers or money off, this was a really stupid choice thinking this would replace a landline internet service. Reminds me the days of dial up the time it takes to load pages, and buffering on youtube its like ive gone back 15 years! Just need to find out how much this crap gonna cost me to get out of contract?
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Gravesend Three Mobile  
Been with them for 7 months. Had download speeds of over 100mbps early morning, but typically over 50mbps most of day. Upload speeds excellent but never used. Any queries dealt with through chat very good. Only gripe is with the intro of 5G - it has been rolling out to my location since end of Feb for phones but not shown on coverage map. Broadband is supposed to follow. Youtube after 9:00 pm always "loading" - suspect this may not be Three's fault?
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
SHEFFIELD Three Mobile  
A few years ago, I was made redundant, I was out of contract with them so called to reduce my cost they put me on a £10 a month payment, I looked in my3 and ended up with a I'll of over £300, they then denied I had contacted them, after a few months after cancelling I thought hold on if they had no record of me cancelling I should of still been on my £45 a Month contract, to late by then. They are complete liars, and there speed is abismal O2 37mb, 3 2 to 3 mb, avoid like the plague, if you want to try their network go with smarty they use 3's terrible network, but at least it's only a 1 month contract, unlimited is only £20 too
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Three Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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