Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.4 stars

Based on 818 customer ratings since 2019-11-24 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

264 Customer Reviews for Three Mobile

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Reviewer Location Reviewing Date Ratings
As is often said in these sites. If there was lower than one I would give it. Appalling service, appalling speeds, total lack of interest if youcontact the shop. All in all, I am suprised they are still in business. Just absolute *****. And I NEVER normally bother with giving reviews. So that's how bad it is.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wincanton Three Mobile  
I have expected much more from a company such as Three.

The Three guy at the Chester shop said I should get "tier 1" reception and I should not believe the negative reviews. He was wrong on both accounts.
The TV that needs only 3mps gives me distorted picture. Even the simple internet browsing takes a long time.

My advice is only to use them if there are no other options.
I will be disconnecting the service the minute my cable service is connected.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Chester Three Mobile  
Pretty much is realist here what others have truly said in their reviews... Awful, very slow connection (on SIM only) everything slowed down. Previous provider EE. I had no problems. Customer service abysmal. Left me waiting an hour twenty minutes, then, as others have said, they ended the call... Don't do it. Cheap but not worth it...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Three Mobile  
Its been a frustrating and ultimately unsatisfactory relationship with 3. I've just now cancelled my broadband after many months of poor connectivity and customer service, worse than other companies I deal with that are also working form home during Lockdown.
How does an existing customer, since 2011, feel when you find out your provider offers an unlimited broadband for about half the price of my current contract? That they finally admit your router is old and will send you a new one after many previous calls where excuses were made, e.g. work in your area, reboot your device, reset it etc. etc. Too many excuses, not enough interest in resolving the issue until I finally rang in to cancel. Too difficult to make a complaint (no complaints email address!)
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Glasgow Three Mobile  
terrible service.
the broadband was down within the first week of service. The device looked as if it had been used before, the sim card was already installed. I couldn't register on the website as the password they gave me didn't work and I never received the mail to reset the password. So I had to call, I couldn't go through the first day. The second day, I waited 1:30h and gave up. They have literally 5 songs on repeat, hurting your ears I'm sure on purpose, an actual torture.3 ppl asked for my details and put me on hold again. I was so fed up I decided to cancel my contract, and waited for another 30mn to talk to someone. It's the most ridiculous service you can imagine. It might be cheap, but it definitely isn't worth your time and energy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
On my first night of using the mobile router I knew I made a big mistake. Incredibly slow connection which in reality was worse than using my mobile as a hotspot. I couldn't register online as it kept wanting to send my an ID to the telephone number of the mobile router. Customer service is very elusive.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
Lamborghini and Maserati don't need to advertise their products because their state of art quality screams for itself, mouth to mouth.

Unlike terrible service quality by 3 that needs to drop their prices to pathetic levels AND sponsor Chelsea to desperately attract customers.

Here is the horror story, on Sunday I walked in the store to get my SIM card checked for not working since I hadn't topped it up for over a year as I was abroad doing business and being their customer for 4+ years, I was expecting that I wouldn't need any identification to confirm that im their client.

However, I was sent back home to get an ID. I went back to the store then I was told that they can't accept my EU ID since DOB and pic are not on the same side. I wasnt even told beforehand so I had to go another round to get my passport.

After spending 2 hours in store, observing the employees STRUGGLING to get their customer support service colleague on the phone to sort my issue out, I was told to come back on Monday and try again.

On Monday, still the same STRUGGLING story, so they decided to go Live Chat, which is something I coud do myself at home and save myself time of my life and money.

Eventually after 30 minutes I was told that my SIM would be delivered to my address in 1-2 working days.

However after 3 working days nothing shows up, I go Live Chat and to my huuuuge disappointment, I was told that my SIM hadnt been placed in delivery by mail yet.

Causing me to lose even more money because people were unable to contact me.

Beyonf awful, I would rate 3 with ZERO stars if I could.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Three Mobile  
Customer service is terrible, as soon as my dongle broke, they did not want to know, tried to cancel as I was out of contract, sent many letters, chats, all were not replied too, They referred me to a debt agency and it will soon be in the hands of the Ombudsman.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Manchester Three Mobile  
The worst thing about Three mobile is their customer call centre, most of the tel operators have a pitiful command of English and sometime completely impossible to understand. I am 100m away from the mast the speed is down to 2Mb at peak times
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Haverfordwest Three Mobile  
Don't sign up for broadband with this company. like other sunscribers the first 4 weeks was good. After 4 weeks the speed is between 2mbps and 12mbp and constantly drops signal. The router is useless, 4G poor, 3G bit better but poor speeds. As for 5G ready they can't get 4G ready. Customer service is basically non-existant. I'll give them another month. If they can't provide the service they advertised they wont be getting my money. I've seen other posts on here where people still pay for a bad service, if we all refused to pay they would soon buck their act up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
N.I Three Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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