Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.4 stars

Based on 823 customer ratings since 2019-12-03 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

267 Customer Reviews for Three Mobile

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Reviewer Location Reviewing Date Ratings
Customer service is terrible, as soon as my dongle broke, they did not want to know, tried to cancel as I was out of contract, sent many letters, chats, all were not replied too, They referred me to a debt agency and it will soon be in the hands of the Ombudsman.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Manchester Three Mobile  
The worst thing about Three mobile is their customer call centre, most of the tel operators have a pitiful command of English and sometime completely impossible to understand. I am 100m away from the mast the speed is down to 2Mb at peak times
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Haverfordwest Three Mobile  
Don't sign up for broadband with this company. like other sunscribers the first 4 weeks was good. After 4 weeks the speed is between 2mbps and 12mbp and constantly drops signal. The router is useless, 4G poor, 3G bit better but poor speeds. As for 5G ready they can't get 4G ready. Customer service is basically non-existant. I'll give them another month. If they can't provide the service they advertised they wont be getting my money. I've seen other posts on here where people still pay for a bad service, if we all refused to pay they would soon buck their act up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
N.I Three Mobile  
Best speeds I ever got were 7MBPS, usually closer to 1MBPS. Consistently cuts out once per hour, for about 5 minutes.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
New Basford, Nottingham Three Mobile  
Very slow, signed up for a Three mobile, first month or so I was getting 30mb then it has steadily decreased. I even bought an external antenna for a new router to try and improve reception. At best on an occasional time we can get 17mb now, but usually is around 7 - 9mb with 3mb upload. A computer guy I know said that Three will be just throttling my bandwidth and slowing my speed down. My external antenna faces a mobile tower in direct line of sight, but because Three 'piggy back' off the tower rather than own it, they get limited bandwidth on it as well so all in all it's crock of sh*te.

I will change to another supplier when the contract ends but I think the UK as a whole just does not have a good enough internet infrastructure for a modern economy.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
South Ayrshire Three Mobile  
We took up a contract in March as we had just moved into a new apartment and they assured us that the contract could be cancelled whenever and we would only be charged for data used.
2 weeks after taking up the contract (April 2020) we tried to cancel as we now had a better deal (better service and price) and they said we could not cancel due to COVID and to wait until they reopened their cancellation service and we would be refunded due to the wait as we were no longer using this service.
Now in June, we tried 3 times to cancel and we've had various excuses (computer system is down/not able to cancel atm), I finally got through today via telephone and was not able to understand the person on the other line (terrible signal on their end which is ironic) and have been informed that there will be no refund and that they are going to take another £30 next month prior to cancelling!!
Avoid this company at all costs!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Horsham Three Mobile  
The first few weeks of mobile broadband via Huawei router were good - high speeds, low latency. Convienently, after the 14 day cancellation period had expired the connection nose dived and hasn't been the same since. I can't even explain why this is bad, it's just inonsistent. For example, once I am actually onto Youtube or Netflix or whatever and I'm streaming then it's fine, but loading the basic website or google etc takes so long - I'm talking 5-10 minutes just to load google search results. Again, convienently, when I do a speed test it gives good results! But this doesn't actually translate to the usability of the connection.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shropshire Three Mobile  
I've switched to 3 from post office broadband and the difference is just huge.constant speeds between 40-75 Mbps. I am very satisfied with them, for now.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bridport Three Mobile  
Wasted hours on the phone and on chat getting consistently passed from pillar to post. They won't cancel my contract and want over £300 for the pleasure, they're a total joke, I can't even return the huawei cube thing as all the shops are closed, had to cancel DD
I could go on for hours but they've already drained my will to complain
Don't get involved in this nightmare, Think I'll try watchdog
0 rating should be an option in this case
Salford Three Mobile  
I don't social distance from my router and the signal is shocking, I'd advise anyone wanting to use this company to go elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbernauld Three Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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