1,522 Customer Reviews over 39 pages
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- Location
- West Lothian
- Reviewing
- Vodafone
- Date
- 2020-10-05
- Comments
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Started experiencing frequent drop outs 3 months ago. Have since reported 4 times to Vodafone - twice on phone and twice via online chat. Asked to repeat the same actions everytime regardless of my case history. Raised complaint. No improvement to service- still dropping out regularly. Waited over 1hour 36 mins for answer to number I was given to call regarding fault before accidentally cutting off to answer another call. Now been waiting over 30 mins for answer to complaints number. Also called 191 from mobile and was told there was a wait time of 1-2 minutes. Still no answer after 20 mins so terminated call. Still waiting for complaints number to answer as I type this. My frequent disconnections have numbered over 15 disconnects in one day. Every time they PROMISE it will be resolved. Their broadband is woeful and their customer service is worse than diabolical. I will switch provider once my complaint has been dealt with.
- Location
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- Location
- West Midlands
- Reviewing
- Vodafone
- Date
- 2018-12-08
- Comments
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Been with Vodafone broadband for 14months and its been fine, but all of a sudden, every evening my speed drops down to 5-9mbs told them and they claim my settings must be wrong. Even tho I've had no problems before. Will not be staying with these fools.
- Location
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- Location
- west midlands
- Reviewing
- Vodafone
- Date
- 2017-10-14
- Comments
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I must say I was a little apprehensive about changing my broadband supplier. However I must say that I have been pleasantly surprised with service I have received. I placed my order online a few weeks ago and chose the date in which I wanted to switch. I was then kept informed regularly by email of my order. My router arrived a few days before the switch with no problems. On switch day I came home at 2pm not expecting the internet to be up and running at that time as I was told it could take up until midnight. However it was already switched over and ready to go. I had a minor issue with the router password which was swiftly dealt with by the customer service team. Overall I am very happy with the experience. The online chat is also very good and is readily available if you have any queries. The speed of the internet seems absolutely fine so far with no drop-outs as yet. So yes very pleased I switched
- Location
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- Location
- West of Scotland
- Reviewing
- Vodafone
- Date
- 2018-10-28
- Comments
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I was nervous about moving to Vodafone but it is all good. Top professional service. Fast steady broadband. Were there any hiccups? A couple but so minor not worth mentioning. I would definitely recommend.
- Location
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- Location
- West Sussex
- Reviewing
- Vodafone
- Date
- 2018-08-11
- Comments
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Awful broadband, awful customer service. Do not buy.
- Location
-
- Location
- West sussex
- Reviewing
- Vodafone
- Date
- 2018-01-04
- Comments
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Ignored the reviews as most with good or better service don't bother leaving reviews so switched just before Christmas and I'm getting the same experience as I was for BT. Gone for fiber 36 as standard broadband is too slow but that's the same for BT. and any other provider and all For £10 a month cheaper. Handy app is great for disabling connections to stroppy teenagers who decide to play games till the small hours. Bill is paired with the mobile bill. But so far happy
- Location
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- Location
- West sussex
- Reviewing
- Vodafone
- Date
- 2020-06-14
- Location
-
- Location
- West sussex
- Reviewing
- Vodafone
- Date
- 2020-03-19
- Comments
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Got my router only took two weeks to to find some one who understands English at call center so I could set it all up..I find my broadband keeps going of line .If it keeps going of line I will leave voda
- Location
-
- Location
- West Sussex
- Reviewing
- Vodafone
- Date
- 2019-09-24
- Comments
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Very dissapointed as a loyal customer of over 20 years after 3 attempts to get broadband installed at my new address they now claim it is not possible. Their only answer after numerous failures on their part was to try and fob me off with £15.00 to shut up and go away.
Over the last 14 days I have made repeated phone calls spending more than 8 hours being bounced from person to person, having to repeatedly re-explain the issue as they did not hand over the information. 3 separate attempts to set up phone and broadband at my new address and 3 times cancelled by them without notification to me or explanation. The first cancelled after 2 days for no specified reason. A second attempt was made at that point during which they 5 times attempted to give me a new number with the wrong area code, despite me pointing this out they assured me this was the only number available. This turned out to be the cause of the failure the 2nd time, but I only discovered this incidentally.
At this point there was a brief ray of hope with the assistance of a lady called Lorraine who was very understanding and went out of her way to go away and try and resolve it the following day. As part of the process she also got the management to agree to a good will gesture of £50.00 applied to the account. The following day, true to her word this was resolved and the application started again.
Two days later once again it was cancelled by vodafone with just a text request to call them after being bounced around a customer representative eventually suggested it was now down to an issue with BT and not being possible to provide broadband at my new address. Despite the fact that having moved to all suppliers, including BT, confirming 77mb superfast broadband was available and 2 minutes after getting of the phone with Vodafone, plusnet have sorted out, phone line up and running in less than 24 hours and broadband shortly to follow.
This representatives solution was just to offer me £15.00 good will payment for the inconvenience to go away as this is all they would offer, despite already offering significantly more. After nearly and hour of him repeatedly trying to fob me off with taking this now as it is all I will end up with he eventually agreed to call me back the following day after speaking to a manager as he was unwilling to consider my request to end my mobile phone contract early so that I can end all engagement with them as a result of their diabolical lack of customer service.
The following day he has failed to call me back at the arranged time but did eventually call back later and just transferred me to a manager that he had lied to and only suggested I wish to discuss compensation of £15.00. Having explained the situation again to her she just told me I would have to pay £187.75 to end the contract early but she could not help. She dumped the call to someone called Marshall but failed to tell him anything and he just dumped the call to a barely intelligible French lady who did not know what was going on and was not listening so just dumped me with an English gentleman to give me a PAC code but he claimed he could do nothing else but that and that I would have to ring another number to deal with my complaint.
To add insult to injury I then get a text confirming the PAC code my exit fee is suddenly £220.37.
No doubt I am about to have to go around the houses again to try and bring this to a conclusion and potentially the only way to get them to take any action is to cancel my direct debit and when they chase me send them a bill for my time, which at my hourly rate will leave them owing me money.
- Location
-
- Location
- West Wales
- Reviewing
- Vodafone
- Date
- 2020-01-25
- Comments
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Waiting for 2 new business broadband lines to be activated. Told to wait until after midnight but still nothing on either line. Zero ability to get support - spent over 1.5 hrs trying to call - automated Tobi is a piece of work. Vodafone have absolutely no interest in meeting their customers needs
- Location
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- Location
- West yorks
- Reviewing
- Vodafone
- Date
- 2019-02-17
- Comments
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Absolutely crap , swapped from the post office and can't wait to leave , spend most of my time on 4g because the internet is slow and drops out . Never had a full day of constant connection and when you ring up you get robbed off . Would not recommended to anyone
- Location
-
- Location
- West Yorkshire
- Reviewing
- Vodafone
- Date
- 2020-05-20
- Comments
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So I signed up to broadband back end of 2019, to begin with speed and reliability was not a problem. We wasn't getting the stated speed but they matched the price of the next tier down. 2020 arrives. Speed is appalling (1 hour to download 500mb file) Speed to internet has been throttled down so low, that it would be quicker to go back to 56k modem and dial up. (videos on Youtube stutter like hell, remember the buffer face with Kevin Bacon. Yeah that's it.)
Won't be stopping around with them and I suggest you don't either.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Vodafone
- Date
- 2023-12-01
- Location
-
- Location
- West Yorkshire
- Reviewing
- Vodafone
- Date
- 2018-01-27
- Comments
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Major hiccup with the router when BB went live took 3 days to solve sync problem and a new router had to be sent out. Customer service was excellent the people in the Newcastle call center were very friendly and helpful and spoke a language I could understand. As for speed i am paying for 38Mb and getting 37Mb which is a much better ratio than the 200Mb I was paying for with Virgin Media and getting 74MB
- Location
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- Location
- Weston super mare
- Reviewing
- Vodafone
- Date
- 2018-06-06
- Comments
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I ordered broadband from them on 21st may which they promised that my services will be activate on on 4th of june and I will receive router within week after placing an order. Today is 6th of june and I am still waiting for router and my broadband service activated on 4th of june. Their bill payment started and I spoke to staff everyday from 2nd of june and everyone saying it will come next day and they wasted week. Today I spoke to paul which is english guy and he don't understand english. When I asked him to can I spoke to your supervisor or manager then he clearly refused and said to me that first I have to tell him reason which I already explained him before requesting to speak to manager. I thought from last week I was speaking every day with staff and they couldn't help, so I will raise issue to their superior people and they can help me out. But I am very disappointed with vodafone and it will be my first and last order.
- Location
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- Location
- Weston super Mare
- Reviewing
- Vodafone
- Date
- 2020-09-21
- Comments
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I have had a fault since joining Vodafone in June. I still have no idea when it will be repaired, even though I ask about 3 times a week. I am Just told ticket is open. My FFTC sync speed is now 5 MHz,
- Location
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- Location
- Weston Super Mare
- Reviewing
- Vodafone
- Date
- 2022-08-12
- Comments
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Wifi drops so often it is not funny.
Vodafone check the line which is not the problem and close the call as the line is fine.
I have been round this process 4 times now.
Incompetent would be giving them too much credit.
- Location
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- Location
- Weybridge Surrey
- Reviewing
- Vodafone
- Date
- 2023-03-15
- Comments
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First time customer of fibre broadband with Vodafone. Wish I had never transitioned - so very very unreliable - when it is good (rarely) very very good but mostly it is bad. Customer Service are very polite and have tried numerous 'fixes' none of which have worked. Am locked in for 2 years and I am exhausted already. 5 mins to attach a document to an email to send. Denied access to bank - took too long to connect etc. etc. Shut out from paying for an item, when I finally got to checkout. So wish I had not done this - regular traditional ADSL was just fine.....
- Location
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- Location
- Weymouth
- Reviewing
- Vodafone
- Date
- 2018-03-18
- Comments
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Totally useless broadband, sometimes measured in the Kbs. Never got through on phone, aalways hang on for an hour then give up. cannot use chat as broadband constantly drops out and chat disconnects, then have to start all over again, then drops out etc. AVOID.
- Location
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- Location
- Weymouth, Dorset
- Reviewing
- Vodafone
- Date
- 2018-04-20
- Comments
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Constantly drops out, usually runs at under 1 Mbs, ( was 30+ when first installed). waited on phone for several hours,. Cannot chat online with advisor because it keeps dropping out.
Terrible, will be changing suppliers as soon as contract is up.
- Location
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- Location
- whitby
- Reviewing
- Vodafone
- Date
- 2021-12-22
- Comments
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Total joke of a company & never again will i go back to Vodafone. My internet was very very slow. So started speed testing and i was only getting around 16g all the time. I am paying for fast fibre. My speed should be Max – 44g Min 30g and what i did not see when joining them on their web site but it does say on my paper contract theres a Min guaranteed speed of 23g. So contacted them by chat line and they said my speed was at 44g & to test using www.speedtest.net which is what i was using anyway. I then had to phone a engineer who first i could hardly understand and he said i was getting 44g. Then after i started carrying on with him. Hi said look your min guaranteed speed is 23g and that’s what your getting. `Yet he had just told me 44g` I said will i am only getting around 16g and he said that’s good and all you will get. Then put the phone down on me. I then what down to my mates house who is on Vodafone to test his and his speed should be 66g. But all he was getting was speeds around 25g and its been the same in the 4 times i have been down. I am paying for fast fibre and getting standard speeds, So you can clearly see what there are doing. Offering fast speeds at the lowest prices and supplying you with the min guaranteed speeds. Same as talktalk did years ago. Shocking & disgusting. Go with them if you dare.
- Location
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- Location
- Whitley Bay
- Reviewing
- Vodafone
- Date
- 2018-10-22
- Comments
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Absolutly awful speed and even worse customer service. Had had issues for a while, have been promised all sorts to sort it - no one helps.
Tech 2 team were supposed to call back - still waiting after 3 days. Have asked to be released from contract which has until May 2019 to run - rep called Rana in Egypt - I am almost sure she laughed at me when I asked to be released and again when I asked to esculate complaint to manager who is not available for 2 hours!
I pay for 76mbps - supposedly syncing at 67 but I get between 2-4mbps every evening.
Totally rubbish service!
- Location
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- Location
- Wigan
- Reviewing
- Vodafone
- Date
- 2023-03-16
- Comments
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AVOID THIS COMPANY AT ALL COSTS. I have never experienced any company as terrible in my life. I'm in disbelief.
Took them 3 months to fit broadband, they are unable to deal with complaints. They tell you, you have the speed but this is pointless without connection. Everytime I call I'm on hold most of it being passed around for an hour. Horrendous customer services and product. They do not give a dam about customers.
- Location
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- Location
- Wigan
- Reviewing
- Vodafone
- Date
- 2023-08-16
- Comments
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Absolutely shocking how often the connection to the internet drops out. The router is useless and arbitrarily decides to block certain streaming apps on the TV until you restart the router.
Connection issues are getting more and more frequent. Used to notice it once or twice a month, now it's multiple times a day. "UKs most reliable network"? Utter rubbish.
Customer service is an utter joke, if you do get through to someone they're just reading off a script (not blaming them, it's not their fault they're not given any ability to get anything done), they're basically an answering service.
Price has gone up by 20% of what we were originally paying. Fortunately we're out of contact now and moving to another provider. Won't be partaking of their services again.
- Location
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- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2024-04-08
- Comments
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Terrible customer service and very hard to get money back from when you leave. Customner service is in India, the online help bot is useless, and they're terrible at sorting things out if things go wrong. It took them over a week to sort things out when my broadband went down. They also didn't give me a credit for the week I was without broadband, that they're legally obliged to do. I had to make an official complaint to get the credit added. They also took money out of my account on the day I left them which they have yet to refund any of six weeks later. They generated a credit note after I complained online, but it was for less than half of what they owed me, so I had to lodge another complaint. A terrible company, I will never use them again.
- Location
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- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2018-01-20
- Comments
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What a hassle! Signed up on 2/1/18 in store. Advised earliest connection would be 18/1/18. Text and emails to confirm this. Stayed home 8am ‘til 1pm. No engineer. Called Vodafone to be told that Openreach had changed the date to 19th but not told them or me. Asked for an early appointment. Vodafone called at 8am to say engineer had started work and could be outside! Turned out to be a lie. He finally showed just after noon. So 2 whole mornings waiting in addition to waiting for the "signed for" router delivery. Was told it would activate at midnight. It didn’t. Called again. Apparently the router sent was not the router registered and that mattered. Told it would all be OK next day. It wasn’t. Apparently Vodafone employee had mistyped their own company web address, so router still not registered. Told to do a hard reset and wait for another hour. Finally it works! Speed as advertised but this is first day. I have never had so much hassle with any other broadband installation.
- Location
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- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2018-03-17
- Comments
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AVOID!! Worst Internet provider I've ever used.. No technically support team to talk to just customer services who have no clue and fob you off for days with 2-24 hours it can take to reconnect after cutting me off for no reason bills paid.. Now on 3rd day and still no broadband or technical team to sort it..load of rubbish speed isn't what they made out when taking it either over all just a pile of crap AVOID!!
- Location
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- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2018-07-22
- Comments
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The speed of the broadband is great when the line is stable... Since we took out the contract with Vodafone 5 months ago we have had 4-5 dropouts a day and maximum of 3 days with no dropouts! Their support is friendly but repetitive and goes around and around with tests that just don't work but they refuse to try anything new, replace hardware or let me talk to the next level of support. Unless you enjoy spending your time on the phone being told the same thing over and over please avoid for your own sanity!!
- Location
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- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2018-05-15
- Comments
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Vodafone 76mb Service £24pcm
Started with the 38mbs service, on go live date I connected router but no service. Rang Vodafone and they had to "flick a switch" at their end. Within 5 minutes connected.
Router App confirmed sync at 40mbs. Ookla confirmed similar.
A year on and upgraded to 76mbs at the discounted rate of £24pcm. Router app confirmed sync at 79.9mbs. On WiFi I'm averaging about 74mbs downstairs and about 65mbs at to of house.
Had a few issues with WiFi dropping out. Vodafone were very good, we worked together to rule out issues one by one. A replacement router fixed the fault.
Billing is accurate.
Customer service really do try to help and are a far very from Vodafone's legendary mobile phone customer service of old (not a compliment). From my experience (and people may choose to agree or disagree with this) when there are issues it can frequently be because the customer hasn't listened and followed instructions.
All in all it is a good service for a good price with good customer service. Would I recommend? If you are in a fibre area then definitely yes.
- Location
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- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2020-01-25
- Comments
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I've got the superfast 2 package and generally get good speeds of around 70+Mbps. This sounds great but Vodafone have traffic shaping in place and I get a lot of buffering issues when streaming. Haven't had issues with the big players like YouTube, Netflix, etc. but others services are impacted greatly especially during (and not limited to) peak hours. As soon as I connect to a VPN, I no longer have the buffering issues so definately Vodafone restricting the traffic. They do offer competitive pricing especially if you're a Vodafone mobile customer too, but not worth the pain of having to deal with buffering ruining a movie which shouldn't be expected with speeds of around 70M. Will definately be moving away when my contact ends.
- Location
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- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2021-04-09
- Comments
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I ordered a superfast 1 service from Vodafone on 2nd March, currently I am still without service of any kind. I have had 3 connection dates, nothing happened on any, this was down to 2 order mistakes their end and 1 Open Reach problem. I have now been advised that they need to start with another new order number 4. The call centres are primarily abroad and whilst they are polite, they are obviously not necessarily effective. The router looks great, just wish it would connect to something. I have since contacted BT who have advised that there is no fibre available at my address, which presumably is the problem. If only someone at Vodafone had checked this. Personally, I am sick of all this shopping around nonsense, U switch were the ones who said that Vodafone could provide fibre, that was the first mistake. I have no advice for anyone, other than if you have a good service from someone, maybe stick with them?
- Location
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- Location
- Wimbledon
- Reviewing
- Vodafone
- Date
- 2018-02-22
- Comments
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Just pray nothing goes wrong with your Voda broadband. Our router failed after 2 weeks (at least that is what they say the problem is). The WiFi keeps dropping out and we only got reception standing right next to the router and then only on some devices. The major problem with Voda is their customer services. To sort out this issue I have called them 4 times. Twice I had to wait for over 1 hour, once 24 minutes and another time about 3 minutes before they answer. An absolute joke.
- Location
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- Location
- Winchester
- Reviewing
- Vodafone
- Date
- 2019-02-04
- Comments
-
Ok to start of this review the first 2 months not much of an issue. Then the internet started to cut out every now and again we have an old line we’re we live so not that upset phone up to see if we can get some help it takes 7 times to even get through to someone they can’t help us apparently then 2 days later internet just cuts out for no reason phone up another 3 times to be told that only the account holder can make a complaint and when they did sent an engineer out who didn’t even arrive so had to reschedule for him to come and say he’s fixed it. It lasted 5 minutes before it cut out again are you serious! Been a week and a half with no internet they sent a new router still no change at all I have to use the internet for my work and I’m screwed without it. To sum it up if you like a house without and terrible customer service then vodofone is for you
- Location
-
- Location
- Winchester
- Reviewing
- Vodafone
- Date
- 2021-10-01
- Comments
-
I wish I'd never used Vodafone for broadband using their Gigacube. We have two, one at home and one at work and they are worse than diabolical.
Several reboots are required a week to even get service although speeds are good for the first 10 minutes after a reboot.
The two routers are in seperate towns so its not a mast issue.
We pay for the unlimited service which is supposed to give unlimited everything and as fast as possible. Its simply not true.
Honestly, do yourself a favour and steer clear of this service.
- Location
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- Location
- Windsor
- Reviewing
- Vodafone
- Date
- 2020-10-08
- Comments
-
Don't be fooled by Vodaphone - From day one they have not achieved their minimum service level promise of 35mbps. Hung on for 49 minutes waiting on their support line before going up.
I looked at raising a complain through OFCOM and it seems they are equally useless. Mobile firms have signed up to a voluntary charter, which clearly they just ignore. All hot air and no action from all parties.
- Location
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- Location
- Wirral
- Reviewing
- Vodafone
- Date
- 2022-04-09
- Comments
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I switched over from Talktalk some years ago to Vodafone which was a blessed relief to be free of Talktalk. Internet was down for about 10 days when Vodafone took over due to their inability to switch the service. They eventually worked it out and did the switch. I fought for compensation which they eventually agreed to. Then the connection speed (basic fibre) was about 35% below the stated figure, for which they again provided a discount. Fast forward a couple of years and when they raised their prices I called them to negotiate. They offered me fibre to the home, which was an upgrade, all for £1 less than I was currently paying. Sound like a good deal? Sure. Well, BT Openreach came and swapped the old copper line for a fibre one. The engineer said it should start working in about half an hour. I called Vodafone a few hours later and they said it will take up to 72 hours to work. Definitely NOT warned about this before agreeing. The activation date was clearly stated on the email and now they wanted 3 days more. OK, well, what can you do except wait? Four days later still no Internet. Again I call them and spend over an hour (mostly on hold listening to the same 3 songs on repeat!!!!) on the phone with an Indian woman who I could only understand every third word she said (very different to Vodafone's previous Egyptian customer service reps who spoke perfect English). I asked to speak to a manager and was told one would call me within 24 hours. Guess what? No call back. And she told me I would have to wait for.... another 72 hours for the Internet to be set up. Sound familiar? Well, here we are, 5 days and still no further along. Time to cancel and move to Sky. For anyone reading this, ask yourself how much your time is worth and whether you really need the stress in your life for what should be a simple thing. If, however, you have more than enough time and not enough frustration, please feel free to use Vodafone. I wish you all the best.
- Location
-
- Location
- Wirral
- Reviewing
- Vodafone
- Date
- 2017-12-23
- Comments
-
Arranged switch date with vodaphone, switch date came, no internet connection. Phoned costumer support, 30 mins later spoke to representative. Told there was a fault on my line and would have no service for 8 DAYS until the fault could be fixed. Strange that my previous broadband provider found no faults. Abysmal service from vodaphone
- Location
-
- Location
- Wirral
- Reviewing
- Vodafone
- Date
- 2017-09-30
- Comments
-
DNTWABP. had a week. On first day it went off after an hour. Took an hour to get through to call centre, then They could not resolve issue. Called back the next day, another hour on the phone. Told them to cancel the contract. Got home from work and it was working, so another hour to get through to tell them to leave it on instead which they said they would. A week later and they disconnected it themselves. Another hour on the phone, a half hearted apology and told they will "email" their connections team
And switch me back on in THREE days! Three days later and it was still not on so just waited 2 hours for a call back and been told I shall have to wait another 3 days. Almost a week without internet. The customer service is shocking, the advisor was patronising telling me it was my fault for asking to disconnect. I told him to re-read his notes and that it should not of been switched off. Rather than apologise the advisor decided to get in to an arguement with me. Horrendous company, with long call queues as they will not pay to staff the call centre. Staff do not know how to treat customers like customers.
- Location
-
- Location
- Wirral
- Reviewing
- Vodafone
- Date
- 2021-06-01
- Comments
-
No issues for 3 yeas the last 5 months horrendous service, from no internet to dropping out several times a day.
Vodafone rent lines from B.T OpenReach who are in the process of installing fibre optic lines?
Vodafone have the most frustrating customer service!! so time consuming, any several compensation payments later, I went to CISAS and they negotiated release from my contract thank goodness
- Location
-
- Location
- Witham
- Reviewing
- Vodafone
- Date
- 2018-04-05
- Comments
-
I ordered Broadband through vodaphone as every contract we already have with them.
From the start there was poor communication from Vodaphone cancelling the order on TWO separate occasions, with this they kept sending openreach engineers whilst they was told that nobody was available until a certain date.
The service has been extremely poor, to which we have now cancelled the broadband service and we are now considering moving our phone services to another provider.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.