Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 2078 customer ratings since 2019-11-24 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

958 Customer Reviews for Vodafone

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Reviewer Location Reviewing Date Ratings
Good customer service. Awful broadband though.

I’ve been with BT for 2 years on 72mb fibre and average 65mb. However, Vodafone had a great deal on so I swooped to them. Big mistake. I am now getting between 10-30mb. 4K doesn’t work very well with Netflix, even HD buffers sometimes.
If I am paying for a service I would expect to get the service not half a service. Not impressed so far.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Blackwood Vodafone  
We had BT fibre 72mb and it was great but expensive. We changed to Vodafone when contract ran out and it was biggest mistake ever. Absolutely rubbish in every respect. We averaged 60mb with BT and with Vodafone are averaging 12mb even though we are paying for 76mb now. We have had lots of calls to Vodafone and no matter how Much fiddling with setting, no improvement. We even spent £130 on new high class router which did some improvements.
We would rather pay to end contract with Vodafone and go back to BT.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Blackwood, South Wales Vodafone  
Having changed from sky due to poor service and high prices, we now have internet for £20 per month with 38 Mbps download from Vodafone. Today a BT engineer turned up because of a fault detected by Vodafone, all fixed and complete thanks to Vodafone that sky had not detected For 10 years. This was due to being wired wrongly not a fault. We now have 40 Mbps Internet and it is brilliant. You can't ask for better service than that.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bognor regis Vodafone  
I contacted Vodafone customer service over an issue concerning unauthorised data usage on my mobile wifi device.
I had recently changed my package which had always had a data cap. I was unaware that the new package was no longer capped. Unfortunately a subsequent bill showed excessive data usage which of course I was charged for.
After my first conversation to discuss the situation the agent advised that the company understood the problem and would find a solution, and that I would get a call from the "back-up team" within 2 hours. The call never came and when I rang again the following day I spoke to a different operative who insisted the bills had to be pad in full and continually referred me to online or via-app notifications and conditions which would have alerted me to the situation.
He also certainly lied when he said attempts had been made to call me as I had sat by the phone for 3 hours after the first conversation.
I was finally offered £10 compensation against charges of hundreds of pounds.
Shocking and appalling treatment of a long-standing customer!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bolton Vodafone  
Signed up to Vodafone's 38Mbps service because of the cheaper price compared to sky my previous supplier. The changeover was smooth with no problems but the speeds of the Internet was pathetic at peak times down to 1.5 Mbps which makes it useless. This happened every day at peak times. My connection, like a lot of other VF users was being throttled to death. The useless speed guarantee only applies to the line sync speed and NOT the throughput speed!! Thats like having a farrari in rush hour traffic, pointless with no recompense.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton Vodafone  
I'm paying for 78download/20upload...and I was getting that for a month or so, now I'm lucky to get 20mbps download. Absolute rubbish.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Bolton Vodafone  
I set up a deal with Vodafone for two premises, soon after I signed up someone decided to use my postal address to move their SKY broadband instead of their new address they gave mine, very soon I got a cancellation notice from Vodaphone with HEFTY BILL this meant I lost my line and nearly my landline number, I had to pay extra to get my broadband back, since then I get charged for phone calls that should be free, the speed of broadband is useless my device is often locked out although fibre optic, when I wanted to check my usage and devices on my broadband I was given incorrect information from someone abroad who clearly did not understand me. not happy folks beware, I am looking for a better deal .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bolton Vodafone  
I'm not happy with vodafone you will get half speed what they promise and customer service and technical support team don't know what they doing
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton Vodafone  
Terrible Customer Service. I ordered Vodafone Broadband 2 weeks ago, but the router never arrived. I've been on for hours and hours complaining, asking for a new router, they just kept re-assuring me it would get here. It never did, even DPD said they had lost it, so I asked them to send another, still nothing arrived. Yesterday, they switched me over without a router and I lost internet at the most critical time, home working due to Corona. I asked them not to do this until I new I had a working router, they did it anyway. Due to the urgency I decided to use my own modem so requested the PPP username/password in order to connect. My existing kit did not seem to connect, so I went out and bought a Draytek modem, which didn't work either, so i went and bought a TP Link modem/router combo, and this didn't work. So after hours more technical support it transpired they had provided me with only a partial username, and the password they had given me was incorrect due to I's and lowercase L's, they had read it out over the phone incorrectly. So eventually, I am online using the TP Link. The speed seems fine so far ~55mb on Superfast 2. Still not received the Vodafone router though, it will probably never arrive. I have never had such bad customer service from any company, they could have sorted this long before Corona started shutting things down.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Bolton Vodafone  
Terrible. Signed up for broadband, paying the bill. Still no router and no internet. No information as to when we will receive the router we just keep getting told in a few days.
BOURNEMOUTH Vodafone  
Installation a week late. A week later, dozens of phone calls and hours on the phone to tech support and still no connection. Disappointing
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Bournemouth Vodafone  
Constantly drops out f.... furious
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bracknell Vodafone  
Took fibre on with fast speeds promissed or discount given till fixed.After a time speed was still very poor so they gave me a discount till fixed.Months in to contract no attempt to get speed any better. £3 off bill is a cheap cop out when they can't provide anything like what was promissed.A real disappointment.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Vodafone  
signed up for superfast 1 but was signed up for superfast 2 when it all came through the sales guy must get more bonus i guess
so i thought i was going to get a faster service so i decided to live with it
after 4 mnths of speed issues and not even to be able to deliver their lowest guaranteed speed and regular calls to customer service i decided enough is enough
nothing has been fixed like they say they will do if there is an issue
i have now cancelled my contract
the minimum speed i should have got was 55 got 21 no where near what i was promised
the service didnt drop out too often
my advice is stick with what you know
the thing is they are all meant to use the same lines so how one can give slower speeds compared to your previous supplier i do not know
the only thing that changed was my supplier and when i did it was terrible
search for reviews for your new supplier on google before you sign up
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
bradford west yorks Vodafone  
Swapped to vodaphone fibre June 2018 was told I would get a great speed all went smooth in the transition etc that's where it ended as soon as I got connection
Was sold all whistles and bells and the promise that if the speed was an issue they would resolve it and reduce the price until fixed
Well been with them now two months the speed is not fixed it's the slowest speed I've ever had and my bill is lower that's it
And they have told me I have the right to cancel as they have not delivered what they said they could can't even deliver the minimum speed guarentee either
Big mistake swapping services sounded great with all the promises of doing what other companies don't
I would have happily paid more for a higher speed didn't join to get a lower speed
Joined to get a promised better speed and service from a company as big as vodaphone you think they would be able to deliver
Not make false promises
  • Customer Service
    2 stars
  • Reliability
    3 stars
Bradford west yorkshire Vodafone  
Having been totally dissatisfied with fibre with plusnet and then BT I changed to Vodafone. (I contact through their local shop)
I now have reliable 30mb service with telephone line and free UK calls for £28.0 per month.
HENCE I GIVE THEM AN ALL ROUND 5 ***** RATING
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Braintree Vodafone  
had diffiulty accessing my account, it needed vodaphone assitance - two long days of incompetence . it needed a text code - they were refusing to send to my BT landline - my BT landline can send and receive texts no problems Vodaphone doesnt recognise this - only acknowledges and pushes there own product

I cut and pasted there own legal stuff re sending text for access code to a landline phone - I send it back through chat to the numskulls - still didnt click

inbred - internal viewing service advisers - do notknow anything about there own products - there own statements - but only there own products and no other exists

wont be renewing my Vodaphone accounty when it expires - they are incompetent
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Braintree Vodafone  
For quite some time I'd had instability with the connection. It would drop out maybe a couple of times a day and then reconnect after a period of time but it was an inconvenience. The vodafone support asked me to make some DNS changes but that didn't really solve it and I got used to it. Speed was ok for the first year or so but since the lockdown my speed in the evenings plummetted from 72mbps to often less than 1mpbs. I phoned Vodafone as it seemed to me that it would be congestion related. Their first level support did what they could, making wifi changes, disabling a firewall and eventually I got a new router. The new router made no difference and eventually I was promised an engineer visit. No engineer actually came but I got a call from a L2 support person who told me that the reason I was getting slow performance in the evening was the link was 90% congested and someone would put me onto a different segment within one or 2 days. 6 days later and no sign of any engineer so I phoned them up to find out what was going on. You get all of the assurances that they will solve your problem immediately and all that waffle but eventually again I got put through to a L2 guy who told me that I was waiting for a new cablelink to be run in the street so they couldn't put a time frame on it. At that point they did offer to suspend my billing but it was too late. If you read around, you'll find I'm not the only one that has been in this position- lucky for me I'm out of contract now so I get BT installed on June 10th. Very disappointed with Vodafone - currently running my house of my mobile phone hotspot in the evening while I wait for the new connection. Good riddance.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brentwood Vodafone  
Awful broadband speed and worst customer service.
They've charged me for a higher package and gave me the service for a lower package. I found out after 6 months and then they've issued a refund!
Now I'm forced into a contract which I can't get out of, but I'm also not getting the speed that is promised.
I've been with BT & Sky, chose Vodafone only because of price! Worst decision.
NEVER EVER USE VODAFONE BROADBAND EVEN IF IT IS FREE!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgend Vodafone  
Awful company - do not be enticed by cheap fibre deals!! If you are likely to move home in the 18mnth contract, this is not for you. You either have to pay the extrortionatr early termination fee or take out a new contract at a much higher price. All in all this will cost us £150 extra, and we were over half way through our old contract (old address). They force you into a new contact by making the old one overlap, and do not give you a new cooling off period!!
Disgusting that huge, wealthy companies have to bleed people dry.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Brighton Vodafone  
I will never go with Vodafone broadband again. For broadband service fault you have to speak to a chatbot, this is highly frustrating. They have disconnected me from my line without telling me. I've had continual connection speed issues and when I call to cancel my contract to request a refund I have been transferred from person to person without resolution. To say Vodafone are incompetant would be an understatement. They have also said that I haven't reported any issues with my speed but I screen shots of my conversations with their chat boys. The only option I have is to report them to trading standards.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Vodafone  
Worst Customer Service Ever, and you are not allowed to terminate your yearly contract! Avoid using Vodafone at all cost!

I called them to give notice to terminate my broadband service at a specific date and was told that I cannot do that and will need to call back on the exact 30th day before the contract end date. After that, without listening to my request, they terminated my contract on an earlier date and put an early termination charge on my account. Their customer service team doesn’t listen to their customer’s request at all and they even hung up on me when I still haven’t finished asking the question. Poor service was provided in general.

Another thing is that they only have very limited number of staffs at the call center which means you have to hold the line and listen to some bad taste music for so long before you can speak to an actual person. You thought you may ask them some questions through the online chat but then nothing can be done and you will have to keep calling back to that telephone number and hold the line for terribly long.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Brighton Vodafone  
Terrible avoid like the plague! Internet data stops and things time out but Vodafone say it’s a WiFi issue and they contract allows for this? Doesn’t happen any my other house with a different provider or when I visit friends etc?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Vodafone  
You really get to know a company when you actually need their customer service and without doubt Vodafone has to be one of the worst companies ever. According to the Telegraph In 2019's 2nd quarter they were up their as one of the worst broadband companies receiving more complaints than any other. My experience with them alone has been a shambles and its scary to know im not alone. Ive spent 40 hrs on the phone with them countless hours online to try and recover over billed fees.Its taken 8 months and the company are still getting it wrong. when they thourght they had corrected it they cancelled my service and I was without service for over a month waiting for them to reconnect. Im not alone in the suffering and its just become a circus of error after error when dealing with them. Customer service is vital to the back up of any tech product and Vodafon simply is not equiped to offer it when you need it most. My advice is stay away regarless of what speed they are offering. They do not deserve your custom until they can provide a reliable service. This is not an isolated incident im not alone and you could be next.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Brighton Vodafone  
Trnasferred a working problem-free slow broadband connection with Sky to Vodafone for activation on Monday. Still no connection with the latest advice from Vodafone being that Openreach say they have identified the problem but cannot fix it until Friday!!!!!! Truly abysmal customer service with agents who just downright lie. I really kick myself for using Vodafone again.I stopped using Vodafone mobile after many years about 24 months ago because of poor customer service and overcharging. If you're thinking about changing to Vodafone, I strongly suggest you avoid like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton Vodafone  
1.6mbs download when it works.
Not good at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Vodafone  
I called Vodafone to agree I promise to pay. I had my phone stolen and my bill came to £93 pound!! I told them o also had cash stolen from me. They were meant to take £44 out my account on 14th and rest on 23rd. However they took it out my account on 1st August and left me with no money. I h as be children to provide for and now NO MONEY.Even management wont help!! Do t get contract with Vodafone. Robbers!! So disappointed and now in trouble. They'll twist your words to their financial benefit. Massive company yet assistant manager hasn't got the authority or ability to fulfil the verbal agreement. Try hey just don't care
  • Speed
    2 stars
  • Reliability
    1 star
Bristol Vodafone  
I cancelled my internet contract with them within the 14 days cooling off period. They agreed it had been cancelled.

They then sent two broadband routers and then took £70 each from my bank account (140 in total). They agreed this was a mistake and asked me to send the routers back and only then would they return the money.

I dropped them off in a store got them to sign for it and make a note. The shop then refused to refund me.

It then took 3 month of me calling every week in which I was promised a bacs payment then they failed to make the bacs payment so I would ring in and explain and they would try again. Each conversation ranged from 30 min to an hour.

Then they paid me my money back and refused compensation. I was informed that they can't pay compensation as I'm no longer a customer and they would be taxed on it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bristol Vodafone  
Avoid Avoid AVoid
(When I had a chance to check the reviews it didn't surprise me..İ strongly knew it i was going to read some bad things about Vodaphone Broadband..No exception they are seems in a strangling mode as many other companies. .you expect to experience load of bad experiences with vodaphone.İ expect desperation can make companies do anything and everything...
  • Satisfaction
    1 star
Bristol Vodafone  
Absolutely rubbish. the signal drops and goes off all day long. Do not get this service. There is nothing fast about this service look else where. I was with Sky and got lured into thinking it would be an improvement but it is awful. Now I want to leave Vodafone want to charge me £100 which is a joke because it never worked. Avoid like the plague.
Bristol Vodafone  
How I hate this company!
I was visiting the UK for one month! I went into one of thier shops to get a pay as you go deal to cover my stay.
I was told that it was not the way to do it by enthusiastic sales people.
The way to go is get a months contract and cancel the next day. This used the 30 day cancellation procedure.This saved about 30 pound!
I took their advice. During the month I had problems with them and lost the will to live trying to talk somewhere in the world to an operator I could not understand and went ruthlessly through his script!
I went back to Thailand thinking I was rid of them for ever, only to find they took 240 pound out of my account for early cancelling!
I guess those salespeople got commission!!
They have won! They can keep the money! Life is too short to challenge them!
Never ever again will I consider this horrendous company!

Review of Vodafone
Robert Booth
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Bristol Vodafone  
Awful. Whatever you do don't choose Vodafone. Unreliable service that drops unexpectedly, when contacting customer service they are rude and insist there is nothing wrong with their service. I will never use these cowboys again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Vodafone  
Worst broadband I have ever had. Continuously dropping out,failing to load pages and less cover arond my house. Gaving read other reviews I beleive it may be a problem with the Vodafone routers. I am now returning to my previous supplier, who though offer lower speeds, were significantly faster and worked all the time. Sort it out Vodafone...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bristol Vodafone  
-Absolute rubbish
-So unreliable
-The wifi disappears on a daily basis
-Customer service is not helpful just passes you over

Cannot wait for this contract to be over and switch

Advice: DON'T GO FOR IT. IT'LL BE THE BIGGEST REGRET OF YOUR LIFE. NO JOKE.
Bristol Vodafone  
I have only been with Vodafone a couple of months but already want to switch away from them due to the terrible customer service I had. We were due to move house and informed them that we needed to set up the broadband at the new house but was told it would take nearly 30 days to complete. We are in the new house still waiting for the broadband activation. I contacted them today to confirm we were still due to be activated soon and got told that they house move had got cancelled on the day I set it up! So we have been waiting for nothing this entire time and they cant even explain why it was cancelled. Neither was I informed that it was cancelled and was told that i would just have to sign up again via the sales team. The customer service is a complete joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Bristol Vodafone  
Another tale of woe! How can Vodafone get it so wrong so often?

I had a nightmare trying to sign up online so in the end I phoned up. After 2 hours of messing around online it was all sorted in 15 minutes on the phone.

The good bits - the router turned up on time, the line when live and worked first time. I have 6 devices connected to the router and it hasn't fallen over yet.

The bad bits - they put me on the wrong package and when I told them, they denied it, said the slow speed was because of DLM....I am not that stupid.

Get to the online chat 3 days later and explain the problem, he says that I am on the 38mb package, so 34mb is quite good, shame I signed up for the 76mb package.

Then they want me to sign up for another 18 month contract to change my package, then they don't want to honour the £28 per month, including the £3 per month discount. It will also be another 2 weeks before they can change.

I reluctantly change and wait the 48 hours to get the email confirmation, I don't get it....I phone and they got the order wrong, it will be another 48 hours and then 14 working days.

Maybe I am the lucky one, at least it will only be 3 to 4 weeks before I get what I pay for....

I gave customer services 3 stars because they are nice people and polite and doing the best they can, they just work for a terrible company.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bromsgrove Vodafone  
Works well most of the time but roughly once a month the download speed drops below 1 Mbps for between 1 and 3 days. You then have a phenomenal wait on the phone line to be fobbed off with the usual bull about the router & then the telephone socket. Then without doing anything else at my end the speed comes back. So no I won't waste my time on the router or telephone socket as luckily I have O2 4G and can tether from my phone. I have the speed test photo's to back this up so I hope Vodafone sort this soon. Non hold again & my first question will be when does my contract end.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Buckden, Huntingdon Vodafone  
Been with them six months, absolutely terrible.

1. Signing up was a nightmare - refused to accept details, tried to charge me the wrong amount, repeatedly rejected my card details.

2. When it went live service very very patchy - constant drop outs and slow speed. An issue that has never been resolved to my satisfaction.

3. Customer service appalling - nothing is ever done, you have to explain everything ten times over.

4. The router is sh*t.

Stay away from this clown company.
  • Speed
    2 stars
Buckinghamshire Vodafone  
I have asked for it to be fixed over 10 times, I have had a new router. It stops about 5 - 10 times a day but when you call up you just get someone in a call centre with a script. Terrible service all round.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire Vodafone  
Finally arrived and after a seriously rocky start we were able to speak with someone who actually knew what they were talking about. Mobile account could not be consolidated with BB account, so now I have to live with two bills, (not too inconvenient), on the whole pretty dam good service after a rocky start, recommended service - Thank you
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Buckinghamshire Vodafone  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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