1,510 Customer Reviews over 38 pages
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- Location
- Armagh
- Reviewing
- Vodafone
- Date
- 2020-02-22
- Comments
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Hands down the worst fibre broadband I have ever had.
I went for the "Superfast2" option, it constantly drops the connection when multiple devices are connected so it's not suitable for an average size family home, decent enough speed for 1 or 2 devices but that's it. If you have a few X-boxes, phones, Netflix, etc running at the same time then stay well clear of this company, you will be left severely disappointed and counting the days down until your 18 month contract runs out.
When you start asking questions about the poor quality of service you will be put through to the technical team who's first response is to inform you that your connection is syncing at the maximum speed ~63Mb, why this is important I don't know as the actual data throughput from this connection is woeful.
They will then "help" you diagnose the quality issues you are experiencing, unplugging filters, cables, reset router, etc. Ultimately this results in them sending you a new router which makes absolutely no difference what so ever.
At this stage its then just a case of wash, rinse & repeat every time you contact them, I think I was on my forth router by the time my contract was up.
Switched to a new provider advertising the same speeds as Vodafone and the difference in quality of service, primarily download speed and throughput is day and night.
- Location
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- Location
- Ashford
- Reviewing
- Vodafone
- Date
- 2018-03-30
- Comments
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Vodafone processed my order incorrectly by installing a brand new line for broadband instead of taking over the working line of BT. So I end up having two landline numbers and two broadband package. What is worse is that they did not send any confirmation of service after the installation because they have got my email wrong so I did not realise this until BT chase me for payment. Very poor customer service and very annoying indeed! I spent the whole Good Friday morning dealing with this mess that is created by Vodafone and they denied it all the way and refuse to compensate.
- Location
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- Location
- Ashford, Kent
- Reviewing
- Vodafone
- Date
- 2019-07-29
- Comments
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Vodafone Customer Services have been brilliant, I'm afraid its Openreach Fibre Services that have let Vodafone down as they do with all other fibre providers. If only Openreach would upgrade each time they reduce services due to demand, then all Broadband Fibre would improve no matter who you were with. But no complaints about Vodafone, they have been excellent.
- Location
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- Location
- Atherton
- Reviewing
- Vodafone
- Date
- 2018-04-02
- Comments
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I had issues to start off with. I contacted Vodafone broadband and they sorted it. Half of Vodafone line is owned by them the other half is owned by bt openreach. Alot depends on how good a quality the line is and how far away you are from the connection. If you contact Vodafone they will sort peoples problems out
- Location
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- Location
- Aylesbury
- Reviewing
- Vodafone
- Date
- 2018-08-04
- Comments
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Absolutely disgusting customer service and broadband.
Have had intermittent problems due to a line fault since April 2018, could not work from home, or use broadband for domestic purposes. Despite raising the fault at the beginning of April, upgrading to superfast 2 and Vodafones promises to fix it or get fast internet speeds, the broadband speed and stability got worse down to 2 megabits/second download!.
It took Vodafone 4 months to send an OpenReach engineer to fix the line who stated that this should have been fixed sooner, and now I don't have any working internal phone lines.
Despite all of Vodafones nice customer service representatives and their promises to fix the fault, I have had to endure 4 months of terrible internet with 2 Megabit download speeds and disconnections every 2 to 40 minutes. My experience has been an absolute nightmare, and Vodafone would not let me cancel for breach of contract and wanted to charge me for the remaining months. This is in contravention of their own contract terms for poor service.
I am now referring this case to the Communications Ombudsman and will seek compensation and damages.
Suffice to say, Vodafone is the worst provider of broadband I have ever had in 15 years.
- Location
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- Location
- Ayrshire
- Reviewing
- Vodafone
- Date
- 2018-04-03
- Comments
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Switched from Sky. Works flawlessly, up and running within an hour.
I had hesitations reading the reviews, however there is 2 sides to every story.
- Location
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- Location
- Ayrshire Scotland
- Reviewing
- Vodafone
- Date
- 2023-05-29
- Comments
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Vodafone is Worst broadband I’ve ever had in my home. Constantly cutting out and dropping signal. Then trying to get in touch with a human is just about impossible would not recommend to anyone. I cannot wait until the day this contract ends.
- Location
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- Location
- B64v6ja
- Reviewing
- Vodafone
- Date
- 2021-10-29
- Comments
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Crap service I had months of poor connection and the customer service was a nightmare
- Location
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- Location
- Ballymena
- Reviewing
- Vodafone
- Date
- 2020-02-21
- Comments
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My home broadband signal is so weak Evan my ipad buffers sometimes. I think they restrict my speed some way and I have the fibre broadband. My old bt box speed was better and it wasn't even fibre.
- Location
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- Location
- Ballymena
- Reviewing
- Vodafone
- Date
- 2022-05-23
- Location
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- Location
- Ballymena
- Reviewing
- Vodafone
- Date
- 2017-11-22
- Comments
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Had a few issues at start which was bt open reaches problem other than that everything is perfect would recommend them and would recommend vodafone to employ there own engineers instead of openreach
- Location
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- Location
- Ballymena
- Reviewing
- Vodafone
- Date
- 2022-05-13
- Comments
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This is day 3 and still no Internet connection. Missed 2 important meetings with work. Surely this makes the contract void, vodafone aren't in line with it. So what happens now?
- Location
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- Location
- Ballymoney
- Reviewing
- Vodafone
- Date
- 2020-11-06
- Comments
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Missed the connection date by over a week, customer service is in india, waited over 2hrs on one day to try and get a date for connection
- Location
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- Location
- ballywalter northern ireland
- Reviewing
- Vodafone
- Date
- 2018-05-02
- Comments
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have vodafone for 2 months now great speed but there routher is useless got negear d7000 speed is quicker wifi excellent all around the house pity about there routher speed as quicker than bt
- Location
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- Location
- Bampton, Devon
- Reviewing
- Vodafone
- Date
- 2022-01-16
- Comments
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Broadband so slow it buffers. Just realised I am being charged £35.81 a month instead of the contract amount of 23.00 can't get through to customer service, and can't access my account. Apparently my email, phone number, and password are not recognised. Absolutely disgusted, if I could give a zero I would!!
- Location
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- Location
- bangalore
- Reviewing
- Vodafone
- Date
- 2017-11-01
- Comments
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i have purchased a sim with 3 months recharge and worked for 1 week and after that not working.I have contacted customer care , vodafone store..no proper response.They told they will remanufacture the sim with recharge and visited 3 times..now they are saying it's not possible.Same happened to my friend also.very worst experience with vodafone
- Location
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- Location
- Barnet
- Reviewing
- Vodafone
- Date
- 2018-03-04
- Comments
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After the 30 days period when user can suspend the 18 months account, the broadband speed dropped drastically (somehow it was ok before, what are the chances?
The customer services wanted me to provide evidence (at least 7 screenshots in a 24 hrs period) of this. I argued they should be able to measure this as I don't have the time/availability to monitor this. They didn't care. I am switching my 2 mobile accounts to another provider, and also the broadband as soon as I can as I don not want to give any services from them if they don't care about their customers. For now I am trapped, quite convenient the 18 months contracts for them. Stay well, well away.
- Location
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- Location
- Barnet
- Reviewing
- Vodafone
- Date
- 2019-04-18
- Comments
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Doesn’t worth to buy this provider. It’s the most useless broadband ever. Don’t even try to get it, you will be so disappointed!
Useless router, keeps interrupting without any reason.
Customer support just lies all the time!
Speed is going down sometimes, that can’t even load a google page.
Don’t try this at your home!
- Location
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- Location
- Barnoldswick
- Reviewing
- Vodafone
- Date
- 2023-11-22
- Comments
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AVOID AVOID AVOID Absolutely useless, cant do anything upstairs in my own home! Tried customer services, not interested just want more money. Cant wait to leave! AVOID AVOID AVOID
- Location
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- Location
- Barnoldswick
- Reviewing
- Vodafone
- Date
- 2023-08-31
- Comments
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Funny how my first review didnt appear, there are other platforms just avoid avoid avoid if you want functional service! They dont care or correct the situation, cant wait to leave
- Location
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- Location
- Barnsley
- Reviewing
- Vodafone
- Date
- 2019-07-04
- Comments
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Changed from now TV broadband never had any issues had Vodafone for 2 months now very slow when it works and it doesn't work at all sometimes. Contacted them loads of times to sort it but no improvement. Going to seek legal advice about cancellation of contract.
- Location
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- Location
- Barnsley
- Reviewing
- Vodafone
- Date
- 2019-08-16
- Comments
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TERRIBLE!!!! was with talk talk for 12 month no issues consistent speeds switched to superfast 2 vodafone and cancelled 3 days later. Every afternoon at peak times my speed would drop to 1mbps then eventually lose connection. Customer service is bad takes ages to get through up to 30 min one time.
- Location
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- Location
- Barnsley
- Reviewing
- Vodafone
- Date
- 2017-11-15
- Comments
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I am so disappointed in Vodaphone, i have had an issue with the Router and it took over 3 weeks to resolve. The biggest disappointment is Vodaphone advertise fixed length contracts but they will not commit to the price being the advertised price for the duration of the contract. im not even half way through an 18 month contract They decided to increase my contract price. DO NOT BUY VODAFONE
- Location
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- Location
- Barnsley
- Reviewing
- Vodafone
- Date
- 2019-03-15
- Comments
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Be with vodafone for 9 month of 18month I have left them now worse provider ever what with red line fault and bt line fault then it must be your router speed was dropping to 2mps at night and weekend do not use them you have be warned
- Location
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- Location
- Barnsley, S Yorks
- Reviewing
- Vodafone
- Date
- 2017-10-31
- Comments
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Worst provider ever. Never ending problems, no one needs to know how many times i've been on the phone to them. They can't provide me the minimum guaranteed speed and can't stop the wifi from dropping every 2 minutes. Avoid if possible
- Location
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- Location
- Barry
- Reviewing
- Vodafone
- Date
- 2020-03-28
- Comments
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Vodafone suck,
connection has always been ****, it continues drop and it stays down for several minutes and this continuously during the day and night.
They declare 75 mbps connection when it actually oscillates between 10 and 35, but for them only their bogus test is valid.
- Location
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- Location
- Basingstoke
- Reviewing
- Vodafone
- Date
- 2020-03-15
- Comments
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62% packet loss. Customer service not 24/7. Absolute junk. Avoid at all costs. So disappointing
UNRELIABLE
- Location
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- Location
- Basingstoke
- Reviewing
- Vodafone
- Date
- 2019-03-26
- Comments
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Overall I can't fault Vodafone Broadband. I've got the 76MB service, which rarely goes below 60MB. Last year it started getting really bad, due to contention (too many users), it took six months to fix, because they had to install new fibre locally to support additional connections. Then it was back to it's usual reliable service. Vodafone bend over backwards to resolve issues and reward loyalty.
- Location
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- Location
- Basingstoke
- Reviewing
- Vodafone
- Date
- 2019-10-17
- Comments
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Wish I'd seen these reviews before switching to Vodaphone. I was getting reliable 45+ with Now TV & despite paying for "guaranteed" 55 with Vodaphone I'm lucky to get 15 when it's not constantly dropping out. Avoid.
- Location
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- Location
- Bath
- Reviewing
- Vodafone
- Date
- 2020-09-16
- Comments
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Very, very poor customer service and technical support. Avoid like the plague!
- Location
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- Location
- Bath
- Reviewing
- Vodafone
- Date
- 2021-10-23
- Comments
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Tried to get there new service unable to deliver it very rude could not get hold of anyone have now rejoined BT and returned all their stuff
- Location
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- Location
- Bathgate
- Reviewing
- Vodafone
- Date
- 2018-07-06
- Comments
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I've switched to Vodafone from a Sky almost a month ago.
From day one speeds dropped to 1/3 of a Sky speed, support was fairly easy to reach, but haven't proposed any help. After 10 working days (as they said that I have to wait till line will "stabilise") they organised BT OpenReach to come and check the line.
Unfortunately long story short, almost month later I end up without a broadband connection, without information when broadband will start working again.
For some reason Sky has worked > 2 years on a same line (with faulty line ?) and was fine, since Vodafone took over speed degraded and then dropped completely.
Useless and extremely annoying.
Avoid like plague !
- Location
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- Location
- Beachampton
- Reviewing
- Vodafone
- Date
- 2020-03-10
- Comments
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I've had Vodafone for over a year in it been terrible, slow, intermittent. They have tried to fix it 4 times and every time they promise improvement but I just end up having to relog everything in again as they just say "reset the router" , the support is a call centre with a script so if you ask anything off-script they don't know, it feels very buskcetshop, just waiting for my contract to end in July then I will be free of them, if you are thinking about using them... at you pearl, I would not recommend them at all.
- Location
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- Location
- Beaconsfield
- Reviewing
- Vodafone
- Date
- 2019-02-15
- Comments
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Do not go for Vodafone Fibre Broadband.
Speed: Internet speed on 35 Mbps has intermittent speed of uptown 8 Mbps or lower. Forget about downloading videos. struggles with downloads of photos on web pages.
During peak times even browsing on web sites is extremely painful and slow!
Wifi: works on 1st floor in a house as router on 1st floor. Does not have sufficient range to work in Living room and kitchen on ground floor.
Customer Service: complaints are closed off by Vodafone without fixing issues (intermittent internet and speed) identified to them.
What good is Money off (15 % discount until problem not resolved) if your internet is not working??
- Location
-
- Location
- Bedford
- Reviewing
- Vodafone
- Date
- 2018-09-07
- Comments
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Took up their Fibre76 offer which was the cheapest at the time from a more trusted provider.
Handover from BT went as planned and was up and running by 5pm of stated day, with speeds comparable to BT.
Since then connection has been reliable and consistent, save for some disruption during road resurfacing in the area.
Following BT work in the area, am not receiving a downstream speed of 72Mbit! (so looks like it's now fibre to the cabinet).
Only frustrations have been an inability to initiate a line check after basic verification (as I could with Virgin & BT), and a very basic modem with limited functionality (doesn't support IPv6 or more advanced DHCP/DNS setup).
Overall, considering cost, speed & reliability would happily recommend them for most.
- Location
-
- Location
- Bedford
- Reviewing
- Vodafone
- Date
- 2019-09-21
- Comments
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They were cheap and you get what you pay for. The speed is OK, but the router is rubbish with constant Wi-Fi dropouts. Customer service are pretty hopeless, clearly script bound to refuse to admit to a well documented problem. I am currently getting round the problem with a borrowed TP Link router, but shouldn't have to.
- Location
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- Location
- Bedford
- Reviewing
- Vodafone
- Date
- 2020-04-28
- Comments
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Transition from Sky to Vodafone resulted in lost landline. no router, system failures, Customer Service with no authority, poor technical knowledge. Just a nightmare. Avoid if you rely on broadband.
- Location
-
- Location
- Bedfordshire
- Reviewing
- Vodafone
- Date
- 2019-03-19
- Comments
-
Where do I begin! It is hands down the worst broadband i have been with. I have wasted hours speaking to them on the phone with no success. They shirk responsibility and drag out the whole process. My problem was slow speed and constant dropping of connection. What a joke of a service. I strongly advise you think twice before going with Vodafone.
- Location
-
- Location
- Bedfordshire
- Reviewing
- Vodafone
- Date
- 2022-05-01
- Comments
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Worst broadband I’ve ever had. Dial up was more reliable. And if something goes wrong, prepare to lose an hour of your life on their “chat” all this is despite paying extra for them to monitor my connection and act if there is an issue. It once have they done so, they just wait for you lose the will enough to tell them.
- Location
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- Location
- BEDFORDSHIRE
- Reviewing
- Vodafone
- Date
- 2020-05-23
- Comments
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Ordered broadband and phone after being promised as on there website 55 mbps speed and salesman said would definately get and guaranteed.When paperwork came it said 46.21 guaranteed so queried and told correct so .Cancelled order on principal.Time totally wasted
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.