1,522 Customer Reviews over 39 pages
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- Location
- Lincolnshire
- Reviewing
- Vodafone
- Date
- 2017-03-31
- Comments
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Utterly abysmal. They cold call offering exactly the same speed, and that they will put in a second line, and give you double. They mis sell, tell lies, and fob you off with excuses. The hub wifi is pathetic, it doesn't even reach 12 feet away. Shocking service, shocking speed of 3mbps, when you're promised 13 / 14mbs. And when you complain they are forced to tell the truth. I can't abide liars!!!!!
- Location
-
- Location
- Linlithgow
- Reviewing
- Vodafone
- Date
- 2018-01-21
- Comments
-
For nearly 3 weeks now our internet connectivity has consistently dropped. I couldn't submit a complaint on their online form because it required the user to enter a mobile number (so they could identify the a/c) but we don't have a vodaphone mobile number, just a landline.
I did an online chat and a member of staff called me, asking to unplug etc. Eventually I was told an engineer should come out so we arrange for the Friday. When the call was ended I realised no-one could be at the premises for the engineer so I went online chat and made arrangements for the following Monday.
An engineer still turned up on the Friday and it was sheer coincedence that a family member came home.
The engineer indicated it was the telephone call blocker that was the problem.
The problem continued so I detached the call blocker (which had never appeared to have been a problem for the last 6 years) but the problem continues.
It is now at the point where the connectivity is so unreliable as it is constantly cutting out.
I would stress to anyone considering using Vodaphone that no matter how good the offer may appear, DO NOT USE THEM!
- Location
-
- Location
- Liphook
- Reviewing
- Vodafone
- Date
- 2015-12-13
- Comments
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This broadband provider is absolutely rubbish in this area. I never had a problem with my previous one, then Vodafone promised me a cheaper deal, and now I can see why. Avoid.
- Location
-
- Location
- Liskeard Cornwall
- Reviewing
- Vodafone
- Date
- 2023-10-19
- Comments
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The worst broadband provider, WiFi dropping out continuously, tech support just blamed my house and how I had things set up. I was with Sky for 3 years with no issues, unfortunately I decided to move to Vodafone, don't believe what they advertise, they should be reported to trading standards.
Providing me with an unusable service then charged my £225 to leave.
Avoid at all costs, we are not all wrong, please read the reviews
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
-
Awful, we made the move from Sky and have regretted it since. Then phone line lost dialing tone 3 months ago, reported it, still waiting for action, now broadband has dropped speed by 75%...but the Vodafone app says it's full 40mbps, independent app says 7mbps, can't load half the websites and resort to mobile data constantly. I want to leave but can't get through to customer services! 3 hour wait each time...AVOID
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2021-05-11
- Comments
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Switched to Vodafone. Open Reach have installed. Still no router has arrived one week later so no internet. Been told different things, so difficult to contact right people. Several broken promises. Router should be here by weekend! Losing faith. They had promised I wouldn’t be without internet when I arranged the switch. It has made work and coping with an autistic child so difficult.
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2020-08-26
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2018-04-24
- Comments
-
Very slow, very unhappy
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2019-10-17
- Comments
-
Constantly disconnects. Impossible to watch iPlayer or itv hub. Was with virgin for 23yrs - changed for the price but useless will go back asap.
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2022-04-16
- Comments
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Frustrating customer service delivery, i wont be staying with them they waste too much of m time
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2021-07-29
- Comments
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This is categorically the worst company, their business processes are so rigid they do not allow for any human in their services. This company cost me £7500 because they got my address wrong twice and because of their ridgid processes we got stung for stamp duty because of a two month delay caused directly by errors by Vodaphone.
When I rung up to stay that there was intermittent delays on the line the customer service agent laughed and said of course there is it happens and wouldn't do an investigation.
This company's business policies are so far away from customer interests they may as well have a motto, 'Customers- do we care? No- just give us your money'
You will be directed to use their app. This is a con you will spend 20 mins talking to 3 different people, each time explaining the problem then be transferred to the phone where you will have to explain again. On the misfortunate days where I have needed to speak to them the average interaction time has been 45 minutes.
Avoid this company at all costs
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2020-06-09
- Comments
-
Can't knock vodaphone had no issues after signing up 6 months ago
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2022-01-06
- Comments
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Overall the broadband is ok but I’ve had problems connecting certain devices. My epson printer would not connect but was fine with regular Vodafone so I had to buy a new printer. My Amazon max firestick wouldn’t connect either so had to return and purchase a regular firestick. Once my contract ends I will be changing as there is obviously something not right if certain devices won’t connect even with help from Vodafone Technical.
- Location
-
- Location
- Llandegfan
- Reviewing
- Vodafone
- Date
- 2020-03-26
- Location
-
- Location
- LLANELLI
- Reviewing
- Vodafone
- Date
- 2020-09-07
- Comments
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If you are thinking of changing Broadband provider, don't go anywhere near Vodafone if you value your sanity! The promise of optic fibre speeds with none of the problems I'd experienced with a copper connection and at a reasonable price tempted me unfortunately. I have since spent literally days hanging onto a phonecall to Mumbai, Cairo or wherever, trying to sort out low speeds or downright failure of service. Life is too short to waste on this apology for a company!
- Location
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- Location
- Llantwit Major
- Reviewing
- Vodafone
- Date
- 2022-02-15
- Comments
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Customer service has varied between excellent (twice), and bang your head against the wall please use some common sense, why has this simple thing taken hours and hours and multiple calls to resolve, please just put me on to a senior and this would be instantly sorted (3 times). I even messaged to say please tell your supervisor you're doing a great job one of those times.
I guess it's people not getting paid enough to have control over an area big enough that can effect change.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
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The worst broadband provider ever. Avoid it at any cost!
I joined Vodafone on October 18th and immediately realised my broadband constantly drops, so called their technical support. Vodafone initially told me it takes up to 10 days for router to just itself so I should give them time i.e until October 28th. But 28th October came and gone and still the same issue.
The issue continued into November, and I kept calling their technical support with no result. Today is the December 4th and still I get disconnected at least 10 times a day, so finally decided to call their technical support for the last time before take it further and complain to Ofcom.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-03-01
- Comments
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Terrible service from start to finish - never got to find out what the speed was like because they never connected me and kept saying they couldn't guarantee an eventual connection so I should "maybe look at other providers"
Imagine working for a company where you have so little faith in it you openly suggest customers don't carry on with the service.
Was meant to be connected 5th February. Had to phone and ask what was happening a couple of days later, and was told my account was cancelled. Asked if I would have been told this eventually. They didn't know.
They reinstated the account and then failed to contact me again, so I had to call up again. Bored, script reading agents just kept saying it was out of their hands. By the time I gave up and cancelled the order 3 weeks later, I'd spent about 3 hours talking with various script-readers, not getting any new information, spent over £30 on interim wifi access, and was repeatedly being openly lied to about getting a) any actual definite broadband service and b) a refund for the wifi I was having to buy to work from home.
When I cancelled I was assured by two different bored call centre workers that I'd be refunded the £60 engineers fee for a visit that was never even scheduled, let alone happened, and instead today I've received an actual bill instead, despite not having an account with them any more - when I went to try and query it I can no longer use the account to do so.
Absolute cowboys. They also send auto texts asking for customer service ratings feedback, but if you try to respond with the lowest mark it says the number isn't valid. Nice work, guys.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-06-20
- Comments
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From day one constant drop outs on average 3 a day. Also had issues with DNS so some download and sites just won't load, customer service try to run rings around you nothing gets solved can't wait for my contract to be up, terrible service awful customer service.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-08-11
- Comments
-
Avoid using Vodafone! Terrible service!!!!
Had a terrible experience with Vodafone home broadband
- service didn’t start on time so was left without any internet for 3 days which affected my work
- internet is super slow and uses BT openreach line which they don’t mention on the internet
- 30 days cooling off period is a big scam! Called them to cancel within two weeks of installation as internet was rubbish but took a further week for them to cancel and they had the cheek to make me pay for it! Tried to dispute the charge but they are insistent that they’ve done the right thing... I had to chase them 6 times and more to get the cancellation right and till date still haven’t got a cancellation confirmation!!!
AVOID AVOID AVOID!!! Terrible service, super slow internet and staff promises you the world but never gets sorted!
Only going away with bad experience and £22.00 less in the pocket which I’d have donated instead had I known what I was getting myself into! Never going back to Vodafone ever again!
Stick to Virgin Media, at least they have a reliable internet service!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-04-10
- Comments
-
Tried switching as was a good deal. They then tried charging £60 installation fee even thought advertised for free so false advertisement. Change your advert to reflect real prices
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-03-09
- Comments
-
Avoid is at any costs! The worst broadband provider I ever had. The worse customer service, the worst technical support, and above all we get discounted at least 10 times a day! Joined Vodafone on October 2018, and finally report the issues to Ofcom. They advised me to contact ombudsman but prior to that contact Vodafone complaint depart and request the early termination of the contact based on lack or reliability. After contacting Vodafone, their compliant department, said: "it is normal to get disconnected once in every hour or 24 times in a single day!" At the moment waiting 28 days passes and take the matter to the ombudsman.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-12-28
- Comments
-
At the begining it was TERRIBLE!
I'm using it about a year and I can say it is ok now.
The up/down speed is good, low latency (gaming is ok), absolutely no problem now.
First thing to do is to drop out the Vodafone router because it is just simply a junk. I had to restart it every day sometimes twice a day or more because the WIFI connection was rubbish, the forums are full of complaints but looks like no one cares at voda.
You have to ask the customer service to give out the routers password and buy/use your own router (about £20 on eb@y a Homehub5 with openwrt is perfect)
With Vodafone broadband you must use a 3rd party router because their device is @#@#!&@ ..very low quality.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-02-18
- Comments
-
I have had this opportunity to speak to this gentleman who is currently in South Africa (Cape Town), his name is Anthony Ford, this guy has been an absolute life saver to assist me with few problems that I have had recently, since the problem was not looking to get resolved within a day, he actually called me back the following day as he promised to resolve my query, I strongly recommend every network to actually consider taking someone as Anthony to be hired in their team in order to have satisfied customers!
- Location
-
- Location
- LONDON
- Reviewing
- Vodafone
- Date
- 2020-08-31
- Comments
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I have been using Vodafone's services for years and I am not happy to say that I have very disappointed with the broadband services they offer.
I visited one of Vodafone's stores on 07 August 2020. The sales advisers were reckless and were definitely not trained enough. I spent almost about an hour to get a business broadband contract. The adviser who was helping was definitely without enough knowledge, he was asking his colleagues what to do at each step. Finally, I signed a contract and ordered my business broadband.
My broadband was supposed to be activated on 28 August and I received my router a couple of days earlier. My internet didn't connect within the promised time. I called Vodafone, they first gave me the wrong information telling me that they cant provide services to my building. I was shocked, how such a huge global brand providing services to all over the world, cant provide internet to my building ?!
My internet did not connect over the weekend and the first thing I called the business team on Monday morning. I spoke to 3 advisers, spent over 1,5 hours over the phone and my problem was not solved. I was not offered anything equivalent to solve my problem. And the worst thing is that they did not inform me when my internet will be available. I was told that they will call me back on Tuesday to check if my services are running, if not working, I will have to wait for an unknown time.
Then, during the day, I was called by other advisers, spend a couple of more hours over the phone. Eventually, I still do not have the internet.
Vodafone couldn't provide its services to me on the promised time and as I ordered this broadband to use for my business, I can definitely say that my business.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-01-12
- Comments
-
Dreadful - avoid at all costs. This is the worst broadband provider we have ever had. It continually drops out - we have to turn WiFi off and on again continually. It is impossible to get any support from Vodafone.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-10-10
- Comments
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I thought Vodafone broadband was great and good value. However, as many other people have been experiencing, I have had no internet for 8 days now.... Customer service is appalling and just gives standard responses like "We value our customers and are working to get this fixed".
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-07-21
- Comments
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Vodafone router simply is bad, connected two lan cables to it from 70 Mbits/s I am now at 16 Mbits/s... simply bs. If I use one lan connection the lan connection is seeing 50 Mbtis/s, wi-fi is at 3-10 Mbits/s
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-02-03
- Comments
-
I am impressed with the broadband speed with Vodaphone and have found it much quicker to download a page on the internet compared to Sky.
I had a small technical problem and found the Vodaphone technical support to be excellent. They answered the call quickly and showed top notch problem solving skills in diagnosing the problem and fixing the issue. I would recommend Vodaphone as a broadband provider.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-03-18
- Comments
-
If I could give this zero stars I would! Worst service and worst customer support EVER!
Internet not worked properly since it was installed 6 months ago. Support has booked two engineer appointments over a weekend , both no shows, only for me to be told the engineers don’t work weekends!
Trying to cancel due to poor service and product and being told they won’t cancel without me paying out my contract. Even trying to charge me for an engineer to fix the issue caused by their engineer not fitting the router correctly
AVOID at all costs!!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-12-27
- Comments
-
I definitely wouldn't recommend, poor customer service provided, we've got broadband that doesn't work, my sister bought without asking me, problem still not resolved, their customer service team messing about online, they won't let us type while chatting, something dogy going on with this broadband provider, please be careful
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-03-24
- Comments
-
Quite easily the worst company I've ever had the displeasure of dealing with. Failed at every hurdle, and when you have issues you'll be on hold for over an hour before finally being sent from pillar to post via an indian call centre. Cannot stress enough to avoid this company.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-12-29
- Comments
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Having a score of 999 in Expedia and getting service denied due to credit score. Customer service a bit useless
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-09-03
- Comments
-
Bad customer service, very bad
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-04-10
- Comments
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an absolute joke!
slow speeds, shoddy connection, router not fit for purpose.
And after the contract ends they have the nerve to threaten to fine me £72 for a router that I didn't return (becuase they hadn't bothered to send me the return label!)
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-05-05
- Comments
-
Poor internet connection, frequently dropping below what is expected, ethernet connection doesn't work on the router, and the connection barely extends a few meters.
Have been in contact with Vodafone numerous times over the last month and nothing has got sorted. After an hour on the phone on the last call they concluded that the router needs to be moved and the devices moved closer. We live in a tiny flat, and the router is in a central part of the flat, I don't know practically how this is a solution.
I wish I never signed up to a contract with them and would never use them again.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-01-03
- Comments
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Absolutely shocking. Constant hours waiting on the phone, or dealing with low calibre help desk staff. They never call back, or take ownership of an issue. I've never had a provider so unreliable. Moving away at last
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-06-05
- Comments
-
Swtiched from BT, good but expensive.
Router regularly reboots. Connection drops on broadbancd both wired and wireless.
Pages very slow to load yet somehow it does OK on speed tests.
Customer service very poor.
But worst of all I am not allowed to get Vodafone mobile phone contract via any third party whilst I have BB with them.
Shambles
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-04-06
- Comments
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Never ever refer a friend to vodafone as theyve not honoured the reward to my friend or myself after waiting several months. Ive wasted time chatting online, they keep givibg me different email addresses to send details to and never processed the reward. It should be straight forward and automatic. AVOID THEM IF YOU CAN. I WILL BE MOVING TO ANOTHER PROVIDER SOON
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-12-12
- Comments
-
Upgraded our internet and got promised the landline would not be effected with that as we have a man in palliative care in the house and the landlines can be a life and death question. We also work from home so the guaranteed the internet will be up and running from day one as it will cost us and our company thousa of pounds each day we're offline. Now we're on day two without landline and internet. Caging customer service is impossible and I've been on the chat with 4 different people over 4 hours and the just keep a the same question over and over again without fixing the problem. DON'T use vodafone, we're changing provider asap even though we have a 2 year contract our will be cheaper for us to change
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.