4,684 Customer Reviews over 469 pages
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- Location
- stoke-on-trent
- Reviewing
- Virgin Media
- Date
- 2009-10-21
- Comments
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The service is appalling
- Location
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- Location
- Harlow
- Reviewing
- Virgin Media
- Date
- 2009-10-07
- Comments
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Good product. Amazingly poor customer service.... and I mean POOR.
- Location
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- Location
- Cholsey
- Reviewing
- Virgin Media
- Date
- 2009-09-30
- Comments
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The service is unreliable. Every couple of months it is unavailable for extended periods i.e. greater than 6 hours. It is almost impossible to speak to anyone in customer services and normally takes at least 10 minutes before you can get through. When you finally get through all they do is book an engineer which is normally not for another 2 or 3 days by which time the problem has often disappeared. Customer services are never able to tell you what the problem is or when it will be resolved.
- Location
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- Location
- coatbridge
- Reviewing
- Virgin Media
- Date
- 2009-09-28
- Comments
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just dont seem to be getting any help and have had to take 3 days off work
- Location
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- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2009-09-25
- Comments
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20mp connection. The only time I get the speed I'm paying for is early hours of the morning.
- Location
-
- Location
- Washington
- Reviewing
- Virgin Media
- Date
- 2009-09-23
- Comments
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Enquired re slow optical speed. Received a very lenghty email asking me to do various tests including entering DOS. Unbelievable !!! Sent a Email back expressing my disbelief but unsurprisingly I have not received a reply.
- Location
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- Location
- Loughborough
- Reviewing
- Virgin Media
- Date
- 2009-09-22
- Comments
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Having spend countless hours trying to resolve an issue with intermittent broadband connection for more than two months, we eventually got an engineer to confirm that my equipment was not at fault and that there was an outdoor fault somewhere. A temporary cable was installed to bypass a suspect cable under the garden. He arranged for another crew to attend in October to replace the cable for which they are hoping (misguidedly) to dig up the concrete path. They go under the path or not at all and I don't believe the fault is there or the temporary cable would have cured it!
- Location
-
- Location
- Belfast
- Reviewing
- Virgin Media
- Date
- 2009-09-12
- Comments
-
Existing Virgin Media customer paying twice the price as the new deal for the 10Mb line for a 2Mb line that is constantly 'throttled back' to 1Mb
- Location
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- Location
- stockport
- Reviewing
- Virgin Media
- Date
- 2009-09-08
- Comments
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i pay for 10mb but get an average of 2.5mb
- Location
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- Location
- derby
- Reviewing
- Virgin Media
- Date
- 2009-09-03
- Comments
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i have wasted lots of times calling about the poor speed of my broadband and been promised several times that it would be upgraded but still not done
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.