4,684 Customer Reviews over 469 pages
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- Location
- Washington
- Reviewing
- Virgin Media
- Date
- 2010-04-07
- Comments
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Started off fine (around three years ago) but has since deteriorated to a service with constant outages and, at times, snail pace connection speeds (0.5 meg on todays test). With a call centre in Bombay, it all adds up to one very unsatisfied customer - if it hadn't have been for the cable TV package (which IS good), would have changed months ago.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2010-04-06
- Comments
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Installed 2 weeks ago, a fault on connection meant our internet couldn't be processed for a day after installation. This was followed by a 2 day fault in my area preventing all internet from working. We then got internet for 3 days before it failed again, a technician couldn't get out to us for 5 days and then on the date he was supposed to arrive he didn't show. Quite simply the absolute worst customer service I have ever experienced, offshore helpdesks that don't understand english coupled with onshore staff who lie just to get you off the phone. I have put two written complaints through as well verbal complaints without response. Over a 2 week period I have had to make 22 calls to their helpdesk, I've made a record of every call and this has been included on a complaint. I cancelled the service tonight as it was making me go grey!
My advice: DONT GET VIRGIN!
- Location
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- Location
- Aylesbury
- Reviewing
- Virgin Media
- Date
- 2010-04-03
- Comments
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Don't know why other customers complain about virgin costing so much to contact as they use a free phone service, i have no complaints get 48 - 49mb regularly on a hard wired connection & using wireless it drops due to it changing priorities on the wireless router as hard wired gets main use for ps3. I am very satisfied & problems ( 3 )i've had over the last 10 years have been dealt with promptly. No real complaints other than them insisting on installing the 50mb modem for an extra £35 when i could have done it myself.
- Location
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- Location
- North Shields
- Reviewing
- Virgin Media
- Date
- 2010-04-03
- Location
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- Location
- Shropshire
- Reviewing
- Virgin Media
- Date
- 2010-04-02
- Comments
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Out of 10 meg I get between 7 and 12 depending upon which site I use to do the test and how heavily their websites are loaded. No complaints other than getting an engineer can take 2 -3 days
- Location
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- Location
- Hampshire
- Reviewing
- Virgin Media
- Date
- 2010-01-31
- Comments
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I'm on 20meg service and have just tested it with three different speed tests. Lowest was this website at 14meg, other two were 18 meg and 19.5meg.
- Location
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- Location
- Wembley
- Reviewing
- Virgin Media
- Date
- 2010-01-26
- Comments
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3 years running with Virgin and my VPN RDP sessions time out due to extremely poor upload speeds. Lots of calls logged and no fixes from Virgin.
- Location
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- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2010-01-21
- Comments
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recently lost Broadband connection. Spent best prt of a day trying to sort this out with a useless number of Virgin staff who were adamant the fault was at the router end which I knew it wan't. Eventually 3 hours later , lost days work it turned out to be a fault at their box causing a very high S/R ratio. This occured on the Tuesday Morning and no engineer available until Friday. I am now unable to work from home having to travel into the office costing me additional travel costs on top of the already lost days productivity and another half day at least on Friday.... Not an appology or anything Awful Customer service....
- Location
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- Location
- Devon
- Reviewing
- Virgin Media
- Date
- 2010-01-20
- Comments
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The Speed is not what I expected it to be and is mostly very slow for a company who has upgraded to give the better speeds they are definatly lagging behind and don't deliver what they promise yet another case of being ripped of by these huge corporations who are only interested in getting their money from our pockets into theirs. Not a very good company at all they are all sharks who promise the earth yet deliver a very poor service.
- Location
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- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2010-01-19
- Comments
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The only problem is that their antivirus is not available on Win 7 - (Yet)- when it is then this is the only supplier to be with.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.