Broadband.co.uk Blog: TalkTalk

Regular Broadband-related news and comment from the Broadband.co.uk team.

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Updates related to the home broadband provider TalkTalk.

Lockdown Lessons Report

How internet use surged and workers became more productive during lockdown

Posted on 2020-10-09 15:17 in Features TalkTalk

Internet usage surged by 40% during the lockdown this year, and working-from-home Brits became a whole lot more productive, according to a new survey.

The TalkTalk Lockdown Lessons Report looks at how we spent our time online during the lockdown. The survey gathered feedback in August from users and businesses, and analysed TalkTalk's own network usage patterns to discover the trends that emerged, and what changes it may lead to in the future.

The most unsurprising detail was that internet usage jumped by 40% during the lockdown period, compared to the same time a year ago. This is a large increase, even factoring in the usual year-on-year increase in data use.

The number hasn't dropped since restrictions eased, either, suggesting the change may be permanent. In fact, users ranked internet access as the second most important thing to have during a lockdown - behind only a garden or outdoor space.

So how were we spending all this extra time online?

For leisure use, video chat was the big winner. Some 44% spent time chatting with family and friends, and many of these would have been first time or reluctant users. More than a third said they were now a lot more confident using the technology.

Inevitably, video streaming services also proved popular, with an amazing 4.6 million households picking up a new subscription. 27% spent extra time on social networks, while 11% did more online gaming than usual.

Productivity increases

It wasn't all fun and games. 58% of those who had started working from home felt they'd become more productive, and over half don't expect to ever return to the office full time. More than four in five identified a fast, reliable broadband connection as the most important thing to enable them to work away from the office.

Around a third of business leaders agreed that remote working had increased productivity among their teams. 40% said they'd made a contribution towards their employees' phone or broadband bills, and the same number had contributed up to £200 to improve their staff's home-working environment. A quarter invested in mental wellbeing apps.

And there's one more intriguing consequence of the lockdown: it has sparked a revolution in self-improvement.

Over half of all the people surveyed said that they'd learned new skills during the lockdown. 40% had looked up "how-to" videos, 19% had used learning apps, and an impressive 16% signed up to a full, online educational course. Languages, cooking, IT skills, gardening and yoga were the popular areas for learning.

Overall, a third developed a new skill, and the same number plan to continue learning into the future. Nearly a fifth of 18-24 years even felt their career prospects had improved. Younger people were also the driving force behind the trend for setting up an online side-hustle. One in ten said they'd pursued their own part-time business, like selling stuff or offering freelance services.

It remains to be seen what the digital legacy of lockdown will be. Many of the changes we've seen do seem to be an acceleration of trends that were already well underway. And if the results of this survey are anything to go by, changes in how we keep in touch with family, how we spend our leisure time, and how we work may well be here to stay.

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Broadband complaints

Vodafone still the worst large provider for broadband complaints, say Ofcom

Posted on 2020-09-02 11:37 in News Post Office EE Vodafone Plusnet TalkTalk Sky Virgin Media BT

For the third successive quarter, Vodafone have been named as the 'big eight' broadband provider that generates the most complaints.

The unwanted title comes from Ofcom's latest complaints report for the last quarter of 2019. They show what while the industry average improved from 14 to 12 complaints per hundred thousand customers, Vodafone's number rose slightly to 27. That's around a quarter more than the next worst 'big eight' performers, Plusnet and TalkTalk.

Once again, the standout suppliers were EE and Sky with just five customers having cause to moan. They, along with BT, were the only companies to achieve below average grievance levels. Virgin Media made the biggest improvement, with their level of disgruntled users dropping from 20 in the previous quarter, to 14.

The data covers the UK's eight largest broadband suppliers, which all have at least 1.5% market share. Here's how they rank:

  Complaints per 100,000 customers Compared to previous quarter
EE 5 -
Sky 5 -
BT 10 -3
Industry Average 12 -2
Post Office 13 +3
Virgin Media 14 -6
TalkTalk 19 -3
Plusnet 20 -2
Vodafone 27 +1

 

The report covers October to December 2019. Its publication was delayed due to the coronavirus outbreak, and it also means that the data doesn't take into account the massive surge in broadband use during the lockdown. We'll have to wait and see what impact that had on customer satisfaction.

Customer satisfaction

Speaking of which, Ofcom have also released their latest annual Customer Satisfaction survey. The report, for the whole of 2019, shows that an overall 85% of users are happy with the broadband service they get.

Of the 'big eight', Plusnet came out on top with an impressive 93% satisfaction rate. This is in spite of them performing pretty badly in a couple of areas. Over the year they had the second highest number of complaints, at 100 per hundred thousand customers. They also had the second longest call waiting time. Anyone phoning Plusnet for support would have to wait an average three minutes 48 for the call to be answered. By comparison, TalkTalk would answer in just 39 seconds.

This was a rare win for TalkTalk, who came out bottom of the satisfaction chart at just 78%. Only 44% of their users were happy with how complaints were handled, too.

The Customer Satisfaction report ranks the leading broadband providers across a range of categories. Here are the winners and losers:

  Average Best Worst
Overall satisfaction 85% Plusnet - 93% TalkTalk - 78%
Customers with a reason to complain 12% BT, Post Office - 10% EE - 15%
Satisfaction with complaint handling 53% EE - 66% TalkTalk - 44%
Average call waiting time 2:10 EE - 0:26 Virgin Media - 4:26
Ofcom complaints per hundred thousand 52 Sky - 21 Vodafone - 115

 

Your broadband rights

You don't have to settle for poor service from your broadband provider. If you aren't happy with what you're getting, or you don't think you're getting what you're paying for, take a look at our guide to your rights as a broadband customer to find out what you can do. We've got some advice on how to complain to your broadband provider, too.

And, of course, when your contract is up, you don't need to stick around if your provider is not up to scratch. Check out the best broadband deals available today to see what your options are.

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Out of contract customers

Out of contract broadband users to save £270 million a year

Posted on 2020-07-31 12:08 in News Sky BT Plusnet EE Virgin Media TalkTalk

Coming to the end of your broadband contract? You could be set to take your share of a £270 million saving following a new agreement between Ofcom and some of the industry's biggest brands.

The deal will see EE, Plusnet and Sky join BT, TalkTalk and Virgin Media in cutting prices for vulnerable customers when their contract ends.

On top of that, EE, Plusnet, Sky, BT and TalkTalk have also all agreed to make New Customer pricing available to their existing users when they upgrade. It guarantees them access to the most attractive deals.

The changes will result in price cuts worth £270 million each year for the UK's nearly nine million out-of-contract customers, slashing the half a billion pound excess they normally pay.

The measures are the latest part of the industry watchdog's ongoing plan to ensure that everyone gets the best deal on their broadband by avoiding the often hefty price rises that follow when a user's initial contract period ends.

The benefits of signing a new deal or switching providers are well known. Yet as many as 40% of all users are still on an out-of-contract deal, paying an average of £56 a year more than they should be.

Ofcom found that Virgin Media have the highest proportion of out-of-contract users, at a massive 61%. Sky and Plusnet are also above average, with 42% still on old deals.

But EE's out-of-contract customers pay the most, at an average of £7.90 extra each month - or nearly £95 per year.

Research shows that older and vulnerable users are the least likely to switch, so they've been a large focus of Ofcom's campaign. Only last week they called on the industry to treat vulnerable people - including those with disabilities, health or financial problems - more fairly, to identify them more quickly, and to increase staff training.

Ofcom say that around a million vulnerable customers should save as much as £70 each per year as a result of these new rules.

Don't pay more than you need to

Other Ofcom rules came into force in February that require your broadband supplier to contact you when your deal ends. They now need to tell you how much you'll be paying if you remain on the same deal, compared to what you could pay if you took on a new contract. But you still need to act on it.

Even if you're happy with your current supplier, you shouldn't simply remain on your old deal. Do that, and the price will go up. If you're willing to sign a new contract with them you'll be able to get a much better price. You might even get other perks, too, like a new router, a speed guarantee, extra data on your mobile plan, and so on.

If you're open minded about switching, use our postcode checker to see what broadband deals are available in your area. Prices rise by as much as 50% when your contract ends, so you should be able to find a far better price than what you would pay if you did nothing.

Make sure you factor in the value of rewards like cashback. And remember that this is also your chance to bring several services together in a single bundle. Getting TV, mobile and landline calls from one provider will often bag you a better deal than if you get them all from different companies.

Sound like a plan? Then compare then best broadband deals now.

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How to claim your free broadband rewards

How to claim your free broadband rewards

Posted on 2020-07-17 16:26 in Features BT John Lewis Plusnet EE Virgin Media Sky NOW Broadband TalkTalk

A lot of broadband suppliers offer freebies to tempt you to sign up, and some of them are really worth having. They can range from cashback and bill credit, to shopping vouchers, and sometimes even tech gadgets. They change all the time, so if you're on the hunt for a new deal it's worth keeping an eye out for what's around.

But the important thing to remember is that you very often have to claim your reward separately. And you normally only get a short window in which to do so - miss it and you'll miss out!

We've got a full guide to broadband rewards and free gifts if you want to know more. Or if you just want to know how to claim your swag for many of the main providers, here's what you need to do.

How to claim Plusnet rewards

Plusnet regularly offer cashback, gift cards and reward cards to new customers. They'll send you an email within 10 days of your signing up with a link to claim your reward. You then need to claim it within two months, and should get it around 10 days later.

How to claim BT rewards

A lot of BT Broadband deals include a BT Reward Card as their special offer. This is preloaded with a cash sum that you can spend in most places that accept Mastercard payments. You can claim up to three months after your broadband is activated, and it should arrive within 30 days. Visit https://www.bt.com/manage/bt-reward-card/ to start your claim.

How to claim Sky Broadband rewards

Sky Broadband offer a range of sweeteners at various times, including a pre-paid Mastercard and high street vouchers. You get 90 days to claim your reward. If you're eligible, head over to sky.com/claim and log in with your Sky ID to start the process.

How to claim John Lewis Broadband rewards

Rewards from John Lewis Broadband include e-gift cards that can be spent at John Lewis or Waitrose. You don't need to claim this one - it should be sent via email within 60 days of the activation of your broadband service, so keep an eye on your inbox.

How to claim NOW Broadband rewards

NOW Broadband don't offer as many extra perks as other providers, but when they do have them they'll send the info on how to claim via email. You should get this within two weeks of your service being activated.

How to claim EE rewards

EE Broadband regularly offer cashback or Amazon gift cards as a reward for signing up. If you're eligible for one of the gift cards you'll be sent an email with instructions on how to claim it after your broadband goes live.

How to claim TalkTalk rewards

When TalkTalk offer rewards, they're normally either e-gift cards for specific stores or vouchers to be spent on the high street. Look out for an email with all the details, and you should receive your reward within 90 days of activation.

How to claim Virgin Media rewards

Virgin Media rewards can include bill credit, tech products or even wine, and you don't normally have to claim. The credit will be applied to your bill automatically, and any free gift will be sent out within 28 days of installation of your Virgin service.

To see what free gifts are available right now, take a look at the best broadband deals available today.

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A family using the internet

Internet use is soaring - is your broadband good enough to keep up?

Posted on 2020-06-29 17:03 in News SSE Virgin Media Vodafone BT TalkTalk Plusnet

The average Brit is now spending over four hours a day online, according to a new Ofcom study.

The industry watchdog's latest Online Nation report shows that a combination of factors have caused internet use to surge to record levels, up by almost an hour a day in less than two years.

Inevitably, the coronavirus lockdown was part of the cause - the Zoom video conferencing app, for instance, has grown by nearly 2000%, from 659 thousand UK users to over 13 million in just four months. But it's not just that. The popularity of streaming services continues to grow, plus there's the emergence of video sharing sites like Twitch and TikTok. The latter has moved well beyond its initial teen user base, with 12.9 million UK adults now joining in.

Even as the lockdown begins to ease, it's unlikely that our online activity is going to decline. So the question is, is your broadband connection up to the demands of this "new normal"?

Signs that your service might be struggling include:

  • Downtime - we know that the internet infrastructure held up remarkably well during the lockdown, but if your connection keeps dropping, or you're being left without service for hours at a time, it's often a sign that it might be time to look elsewhere.
  • Slow downloads or uploads - your download and upload speeds will slow down when you've got more people sharing your connection at the same time. Speed problems can be especially noticeable when your usage patterns change - like when you're working from home and sharing large files or connecting to your office server.
  • Poor video performance - nothing ruins a boxset binge more than buffering, or even just seeing the picture quality plummet. Both are signs that your broadband can't keep up with the demands of your chosen streaming TV service.
  • Laggy gaming or video calls - speed problems can also ruin the picture or sound quality in your video calls, and render online games unplayable. Occasional lag is to be expected, but if you keep seeing it it might be time for an upgrade.

The best broadband upgrades

So what should you look for in an upgrade? Try and prioritise what you need. That could be a faster service generally, or more specifically faster uploads. Or perhaps a more reliable service, or better customer support.

The obvious upgrade, if you haven't already made it, is to go from standard broadband to fibre. An entry level fibre deal will triple your download speed and should only cost a few pounds extra each month. If you're upgrading to a new deal with your existing provider you might even be able to negotiate a better offer. Plusnet and SSE currently offer the cheapest fibre broadband deals.

The next step is from the basic fibre (around 36Mb) to the higher end fibre, with speeds around 63Mb. Vodafone and TalkTalk have the cheapest deals at this faster speed.

If even that isn't enough, you can get over 100Mb speeds from a number of ISPs. The most widely available are from Virgin Media, who offer speeds up to 516Mb on average. Other big name providers like Vodafone and BT also offer ultrafast packages, but only in certain areas. These faster speeds will give you much better upload speeds as well as downloads.

If reliability and customer service are a bigger priority, the best way to check what you can expect from each provider is to read their customer reviews. Dig into our thousands of reviews for help on deciding your next move.

Ready to start shopping for a new internet deal? Use our postcode checker to find the best broadband offers where you live.

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Football on TV

The cheapest way to watch Premier League football this season

Posted on 2019-08-08 17:18 in Features EE Virgin Media BT Sky TalkTalk NOW Broadband

The Premier League is back, and there are more ways than ever to catch the action. Pick the wrong ones, though, and you could end up paying the best part of a grand for the privilege. Shop around, and there are savings to be had.

Let's look at the cheapest ways to watch the new Premier League season.

Sky Sports

Sky Sports is the self-styled home of football, and Sky have the rights to by far the most games. They'll show 128 in the 2019/20 season, across Friday nights, Saturday evenings, Saturday nights, Sunday afternoons and Monday nights. They get the first pick from all the games from each round, so this is where you'll catch the big derbies and the title deciders.

But Sky Sports isn't cheap. Although it actually only costs £18 a month, you can't get it from Sky TV as a standalone service. You need to take Sky Entertainment, too, which bumps up the price to over £40. Plus you need a dish, and a Sky Q box (with optional UHD viewing), and have to pay any installation and setup fees. And it all comes with an 18-month contract.

If you want the best service and are happy to make the commitment, your best bet for a good deal might to get Sky Sports and the rest along with Sky Broadband as part of a bundle. Check out the latest Sky TV with Broadband deals.

The same goes for Virgin Media customers, you can't just sign up for Sky Sports Premier League, it has to be taken as part of an expensive bundle along with all the other Sports channels and a variety of other premium Entertainment channels. However, if you're already with Virgin Media, this could still make sense for you. Check out the latest Virgin Media Sports offers.

NOW TV - the cheapest way to get Sky Sports

The cheapest way to get Sky Sports on your TV and tablet is through NOW TV's Sky Sports Football Season Ticket. Right now, they've got a 10 month season ticket available for just £199, offer ends on the 26th of August.

Alternatively, if you just want to watch on your phone, you can get the Sky Sports Mobile Month Pass for only £5.99 per month - you're limited to only one smartphone viewing at a time, but that's otherwise an unbeatably cheap way to access Sky Sports Premier League, and 4 other Sky Sports channels!

You can also get a cheap deal on the full Sky Sports Pass when you take it as part of a great value bundle with NOW Broadband. Just choose your preferred broadband plan and you can add the full Sky Sports package for only £20 a month for a year. That's 40% less than the full price. Even better, there's no contract on the TV side of the deal, so you can cancel whenever you want.

The NOW Broadband plans are very competitvely priced, ranking among the cheapest in the UK. They start at just £18 a month for the Brilliant Broadband service, with average speeds of 11Mb. Or if you'd prefer fibre you can get it for £25 or £30 depending on what speed you need. They're all on 12 month contracts as standard, or you can switch to a rolling contract by paying extra £60 upfront. Choose your NOW Broadband and Sky Sports Pass deal here.

If you don't fancy a broadband bundle and don't want to pay for a season ticket pass, you can take a standalone NOW TV Sky Sports Pass and get access to all 11 Sky Sports channels for £33.99 a month on a 30 day rolling deal. This undercuts the Sky Sports + Entertainment deal for Sky TV, and you can save more money by cancelling in June and July when there are no games.

Although the content's the same, the NOW TV experience isn't quite as good as what you get from Sky. There's no UHD, and HD resolution is currently pegged to 720p. You also can't record shows, though you can pause, rewind and watch on demand. For most, though, it should more than satisfy your hunger for the beautiful game.

As a streaming service you'll need to make sure your internet is fast enough to handle it. 4 to 5Mb should be enough for one device to stream 720p HD. If you need to upgrade, use our postcode checker to find the best and fastest broadband deals in your area.

Save on Sky Sports with TalkTalk TV

The other way to get a good saving on Sky's Premier League football coverage is through TalkTalk TV. If you're already a customer of TalkTalk's broadband and TV bundle - or are keen to sign up - you can add the full Sky Sports package to your deal at the half price rate of just £18.99 a month for six months. NOTE: This offer has now ended. That'll save you over £100 against what you'd normally have to pay if you went direct with Sky or Virgin. You can also add BT Sport for £25 a month for 12 months, if you sign up via BT.

This offer is available to new and existing customers. Take a look at the latest TalkTalk TV offers to see what takes your fancy.

Want BT Sport?

BT Sport have the rights to 32 matches on Saturday lunchtimes. BT get second pick of the games for 20 rounds, and fifth pick for the rest, so you might be more likely to get Watford's trip to Burnley than Liverpool vs Man City. They've also got all 20 games from two midweek rounds, and you get the Champions League and FA Cup among other things, too.

You can add BT Sport to your TV package for only £25 a month for 12 months if you're already a Sky TV or TalkTalk TV customer, and you can get a BT/Sky Sports bundle through Virgin Media. EE also offer a three month BT Sport trial through Apple TV 4K, followed by a cheap subscription for mobile users via the app.

But for the most part, BT Sport is for BT Broadband users, when it's included for free via app or included in all BT TV packages. Thinking about switching? Take a look at the latest TV bundle deals on BT Broadband.

Amazon Prime enters the field

The big new signing for the season is Amazon, who'll be showing games through their Prime Video service. They've got the rights to an impressive 20 matches spread over a rather less impressive two rounds played on Boxing Day and another as yet unspecified bank holiday. With staggered kick off times you might be able to catch more three or four games in total, if you want. But on the whole we'd regard this as a nice addition to the whole Prime package rather than a reason to sign up on its own.

If you're not on Prime Video yet, Amazon will often offer free trials of Prime that can be easily cancelled. If there's a particular Prime Video exlusive game or games that you have to watch, your cheapest option may be strategically timing when you begin your trial membership in order to cover the most matches.

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BT with £70 Reward Card and tech choice

EXPIRED: Rewards roundup: a variety of vouchers and tech treats up for grabs!

Posted on 2019-05-17 17:11 in Offers Expired BT TalkTalk Virgin Media John Lewis Plusnet Vodafone

It's time for another of our semi-regular rewards roundups, where we do all the hard work for you and gather the best offers of the week for you all in one handy post!

BT are back with a bountiful tech plus reward card offer on Superfast Fibre packages. The tech on offer is worth up to £149, and is a choice between a JBL Bar Studio speaker, a Hive Smart Lights pack or an Amazon Echo. If this offer appeals then you can get your choice of tech on the Superfast Fibre package for £29.99 a month along with £40 Reward Card, or Superfast Fibre 2 for £39.99 a month with a £70 Reward Card.1

If you're a light user who just wants a cheaper option, or fibre isn't available in your area yet, then BT are still showing you some love. You can get the standard BT Broadband package with average speeds of 10Mb for £24.99 a month with a £40 Reward Card. It's worth remembering that you can throw a BT TV package into all these deals for the same rewards, with prices starting at £34.99 a month.1

If you want to grab a £75 or £100 gift card with a Vodafone fibre package, then this offer is only available through the links in this blog post! Superfast Fibre 1 is £21 a month with a £75 gift card, and, if it's available in your area, Superfast Fibre 2 is £26 a month with a £100 gift card. The gift card is a choice between Amazon.co.uk, Currys PC World or Marks and Spencer.2

TalkTalk have a strong voucher offer on their fibre packages, but only if you use the links in this blog post. You can get a pre-paid Mastercard or a voucher of your choice from Amazon, Tesco or Ticketmaster! If you opt for TalkTalk's Fibre package at £24.50 a month then your reward value will be £70. If it's available in your area, then you can get the boosted Faster Fibre package for £27 a month and your reward value will be £80!3

Plusnet's reward card offer is available on both their fibre with phone packages. Unlimited Fibre is £23.50 a month and comes with a £50 reward card, and Unlimited Fibre Extra is £27.50 a month with a £70 reward card, provided it's available in your area.4

In a Virgin Media network area? Want the fast broadband speeds but not interested in a TV package? The VIVID 50 + Phone package might be for you. It's £27 a month with free setup, comes with a £50 bill credit and is only available through the link in this post!5

John Lewis' standard Broadband Unlimited with Talk Evenings and Weekend, available anywhere in the UK that you can get a land line, is currently reduced to £20 a month and comes with a £30 e-gift card that can be spent at John Lewis or Waitrose!6

Confused about all the different types of rewards and how to claim them? Our Broadband Rewards Explained help page has all you need to know!

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. BT reward is a prepaid Mastercard of the specified amount plus a choice of tech between a JBL Bar Studio speaker, a Hive Smart Lights pack or an Amazon Echo. Offers end 11:59pm 23rd May.

2. Vodafone fibre products are on an 18 month contract. You must enter a valid email address on the WeGift landing page before you sign up. Offer ends 11:59pm 29th May.

3. TalkTalk Fast Fibre products are on an 18 month contract. You must enter a valid email address on the Giftcloud landing page before you sign up. Offer ends 11:59pm 23rd May.

4. Plusnet Fibre products are on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount. Offers end 11:59pm 21st May.

5. Virgin Media VIVID 50 is on an 18 month contract. Credit will be applied to your first bill. Offer ends 11:59pm 5th June.

6. John Lewis Broadband products come on a 12 month contract, John Lewis will contact you before this is up to inform you of price rises from month 13. E-gift card can be redeemed at John Lewis or Waitrose. Offer ends 11:59pm 10th June.

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Plusnet with £70 Reward card

EXPIRED: Get May off to a great start by bagging yourself a fabulous broadband deal

Posted on 2019-05-03 20:51 in News Offers Expired TalkTalk Sky Plusnet SSE Three BT NOW Broadband

Spring is definitely underway, the weather is (mostly) improving, and while you're probably pondering a bit of spring cleaning over the bank holiday weekend it might also be time to look at freshening up your broadband deal at the same time. We've selected some of the best broadband offers for you below.

Plusnet have reward card offers of varying amounts on all of their broadband and phone bundles this week. Unlimited Broadband is £18.99 a month in low cost areas and comes with a £65 reward card, Unlimited Fibre is currently at £23.50 a month and comes with a £50 reward card, while the Unlimited Fibre Extra package is £27.50 a month and comes with a whopping £70 reward card!1

BT's offer this week is an Amazon Echo, worth £89.99, on their Superfast Fibre 2 packages. You'll also get a £60 BT Reward Card, increasing the total value of this offer to £149.99! Superfast Fibre 2 is £39.99 a month if it's available in your area. Superfast Fibre 1 customers haven't been left out; while there's no Amazon Echo bundled in, you can get fibre broadband for £29.99 along with a £90 BT Reward Card!2

If fibre isn't available in your area, or you're a light user and just want the cheapest option, there's BT Broadband with average speeds of 10Mb for £24.99 with a £60 Reward Card. These deals are also available on BT TV packages, which start at £34.99 a month.2

SSE's Unlimited Fibre broadband package is just £23 a month on an 18 month contract and comes with a £55 reward, which is a choice between a pre-paid Mastercard or an Amazon.co.uk gift card. You'll need to hurry, this offer ends Sunday night and is only available via the link in this blog post!3

Sky's Broadband Unlimited and Fibre Max packages both come with a £50 voucher, a choice between a Tesco or Ticketmaster gift card. Broadband Unlimited is £20 a month and Fibre Max is £27 a month. This offer is also only available via the link in this blog post. 4

TalkTalk's Fast Broadband is currently only £17 per month for the 12 month contract, and you'll also receive a £50 voucher of your choice for Amazon, Argos, Tesco or Ticketmaster! Again, this offer isn't on our usual listings, so be sure to sign up via the link in this blog post.5

NOW Broadband's offer of 6 month Entertainment Pass and free Anytime calls on all their broadband products is still going, but you'll need to hurry as it ends early next week. If you're looking to watch the final season of Game of Thrones, then this may be the perfect deal for you. The Entertainment Pass comes with 11 pay TV entertainment channels not available on Freeview, including Sky Atlantic, FOX, Comedy Central and Discovery Channel, and over 300 Box Sets to watch On Demand. Brilliant Broadband is £18 a month, Fab Fibre £25 a month and, in areas where it's available, Super Fibre is £30 a month. If you're an existing Entertainment Pass customer taking out a new broadband contract, then you can redeem this offer in the final 30 days of your current subscription.6

Finally, a fantastic offer for people in broadband not-spots who can get a decent mobile signal. 4G home broadband from Three is just £25 a month and comes with a Huawei AI Cube, a wireless router that acts like a smart speaker and has the Alexa voice assistant built in. What's more, you also get unlimited data each month! If you're not interested in smart gadgets, then Three's basic HomeFi deal also boasts unlimited data for just £22 a month. Find out all you need to know about 4G home broadband in our dedicated help page on the subject.7

Confused about all the different types of rewards and how to claim them? Our Broadband Rewards Explained help page has all you need to know!

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. Standard broadband products are on a 12 month contract, fibre products on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount. Offers end 11:59pm 7th May.

2. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. BT reward is a prepaid Mastercard of the specified amount. Offers end 11:59pm 7th May.

3. SSE Unlimited Fibre is on an 18 month contract. You must enter a valid email address on the Giftcloud landing page before you sign up. Offer ends 11:59pm 5th May.

4. Sky deals are on an 18 month contract. You must enter a valid email address on the WeGift landing page before you sign up. Offer ends 11:59pm 7th May.

5. TalkTalk Fast Broadband is on a 12 month contract. You must enter a valid email address on the Giftcloud landing page before you sign up. Offer ends 11:59pm 9th May.

6. NOW Broadband products come on a 12 month contract, or a 1 month contract with a £60 setup fee. Offer is also available on their 1 month contracts, though an ongoing broadband subscription is required for the 6 month pass. Pass auto-renews from month 7 at £7.99 a month, unless cancelled. You can cancel any time. Offer ends 11:59pm 7th May.

7. 24 month minimum contract. Availability and speeds vary depending on the mobile coverage in your area and level of usage on the same cell tower. Traffic prioritisation will apply so some services may be slower during peak times. Check coverage for your area on the Three website.

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Laptop and phone

Are broadband bundles or standalone deals right for you?

Posted on 2019-04-11 14:01 in Features EE Hyperoptic TalkTalk NOW Broadband BT Sky Virgin Media

Is it better to get your broadband, TV and phone services as part of a single bundle from the same provider, or should you shop around for the best standalone deals?

Is it simply a question of convenience versus flexibility? And does one work out cheaper than the other?

Let's take a look.

What kind of bundles can you get?

There are three types of broadband bundle. Where providers offer more than one you might see them described as triple or quad-play providers.

Broadband and call bundles

Most broadband services need you to have a traditional phone line, the price of which will be included in your broadband bill. Many providers - even some of the smaller ones - make the most of this requirement by offering you a call plan as part of a bundle. You can add off-peak, Anytime or International calls for a few extra pounds a month. If you don't add a plan the price for any calls you make just gets added to your bill.

Even some providers who don't require a landline will still offer you call bundles, and that can work out cheaper even if you don't intend to use them. For example, Virgin Media's broadband with phone options are cheaper than just standalone broadband for the offer introductory period of. After this, it goes up by £2 a month, but you always have the option of ditching the phone portion at the end of your minumum contract, or some people might consider the extra £2 worth it for extra piece of mind in an emergency. Of course, this isn't always the case, as with Hyperoptic who charge more for a phone bundle than they do for a standalone product. But it's worth investigating to see whether a potential provider requires a landline or not, and if you can make a saving by getting calls bundled in.

Broadband and TV bundles

Broadband and TV bundles are the next most common types of deal. These are generally restricted to the bigger name providers like Sky or BT, and can give you access to premium TV channels that show Premier League football or the latest movies. But beware, they aren't all like this. Some TV bundles, such as the basic TalkTalk or Virgin TV deals, don't offer many more channels than you can get with Freeview. You get a set-top box that lets you record or pause shows, but doesn't include any pay TV channels unless you choose to upgrade. Take a look at our guide on the cheapest ways to get pay TV for the full lowdown.

Broadband and mobile bundles

The other type of deal you can get is a broadband and mobile bundle. Again, these are rarer. Your options are split into two groups: either money off your bill, or a bonus added to your mobile plan, usually in the form of a bigger data allowance. The good thing about the latter is that you can add it to an existing plan if you're already a customer, without needing to take out a new deal.

How do the prices compare?

So how do the prices of bundles compare to buying all your services separately? And do they work out cheaper? Well, it's complicated. When you compare like-for-like services, bundles will usually give you a decent saving. But if you're willing to make compromises on what you need, they might not be the best option.

Here's an example. Let's say you want to sign up to Sky TV.

As of April 2019 you can get Sky Entertainment with 63Mb Fibre in a bundle from Sky for £42 a month. By contrast, if you took the cheapest fibre deal with an average 63Mb speed, from TalkTalk, plus the same Sky Entertainment package from Sky it would cost you a total of £47 a month. It's the same story for different speed broadband, and when you add more TV channels the gap increases further.

Bundles are cheaper when you compare like-for-like services. But - and there's always a but - it isn't quite as simple as that.

If you take that 63Mb TalkTalk Fibre plan and add a NOW TV Entertainment Pass instead of the Sky subscription, the monthly price plummets to just £33. In fact, add the NOW TV plan to Sky Fibre and it works out £7 a month less than the Sky bundle.

What gives? The important thing here is to compare the small differences in the services you're getting. NOW TV is cheaper and gives you the same channels you get through Sky, but it's also a far less premium service. You can't use it to record shows, access red button services, watch 4K broadcasts, or plenty of other things.

In summary: if you want the full monty, a bundle will almost always be cheaper. But if you're willing to shave off some of the extras, you might be able to make savings by buying separately.

Are bundles right for you?

Money aside, the big selling point of bundles is convenience. A bundle gives you one contract, one bill, and one customer service department to deal with. In most cases you'll be able to renew at the same time, too. And you could argue that getting all your services from the same provider will give you more leverage when it comes to negotiating the best deal. The more you pay, the keener they'll be to keep you.

But buying standalone deals has its merits, too. You get more choice, for a start, since there aren't many triple or quad-play broadband providers. And more flexibility, which lets you pick up a faster broadband package than your chosen TV provider can offer, for example. Plus, there's the possibility of taking shorter deals. Sky TV comes with an 18 month contract, Virgin 12 months, and NOW TV just 30 days.

Call plan bundles are the easiest to decide upon. Lots of us don't even have phones plugged into our landlines anymore, so don't need them. But if you make a lot of landline calls - especially international calls - then go for it.

For TV, make sure you know what you want before you sign up. For the full pay-TV experience a Sky or Virgin Media bundle will work out cheaper. If you just want a few extra channels, like from NOW TV or the handful of premium channels offered by BT, a standalone deal might actually work out better.

And as for mobile, keep an eye out for indirect savings. Sky TV customers, for instance, are automatically eligible for unlimited free calls and texts, which means they only need to pay for a data plan. The cheapest they offer is just £6 a month - almost certainly less than you're paying at the moment. EE give 5GB of mobile data to their broadband customers each month. This won't show as a saving on your broadband bill, but is likely to enable you to switch to a much cheaper mobile plan and make your savings there instead.

The main thing is to know what you need and how much it will cost you separately. The you can compare it to how much an equivalent bundle will set you back. Use our comparison tool to find your perfect broadband bundle to get started.

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Broadband compensation

Automatic compensation for loss of broadband service goes live from today

Posted on 2019-04-01 16:56 in News TalkTalk Zen Plusnet BT EE Sky Vodafone Virgin Media Hyperoptic

A new voluntary code introduced by Ofcom goes into effect today. This scheme means that the broadband providers who have signed up will have to reimburse customers in the event of their broadband or landline phone service being down for longer than two days. Here's what you need to know.

The compensation you can expect

  • Delayed repair following loss of service - if a fault takes longer than two days to fix, you can expect £8 for each day after that period that your broadband is not repaired
  • Missed appointments - if the engineer does not turn up or your appointment is cancelled with less than 24 hours of notice, you can expect £25 per missed appointment
  • Delays with the start of a new service - if your broadband does not go live on the agreed date, you can expect £5 for each day of delay, including the missed start date

Homes and small to medium businesses who choose to use residential broadband are eligible for compensation on this scheme, and you should only need to report the fault for compensation to be paid out automatically.

To qualify for compensation, faults must not be of your own making (for example, your problem is down to your own wiring and equipment, you shove a spade through a vital cable on your property, or you're not at home for an engineer visit). You're also due compensation in the event of extreme weather causing problems and third-party incidents that contribute to the delay of repairs.

The providers taking part

Originally BT, Sky, TalkTalk, Virgin Media and Zen signed up to the agreement back when it was proposed in 2017. Since then EE, Hyperoptic, Plusnet and Vodafone have also signed up, accounting for more than 95% of broadband and landline customers in the UK. While most of these providers will be participating in this scheme from today, Hyperoptic and Vodafone will start automatic compensation later this year, and EE should be ready to do so next year.

Find more information in Ofcom's press release.

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