Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.1 stars
  • Customer Service
    2.9 stars
  • Speed
    3.1 stars
  • Reliability
    3.1 stars

Based on 8362 customer ratings since 2019-07-10 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3448 Customer Reviews for Virgin Media

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Reviewer Location Reviewing Date Ratings
Fast broadband but they're an ISP that can't even keep their own website running reliably let alone your internet access.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Yorkshire Virgin Media  
Broadband download speeds have never been close to those claimed. A Virgin engineer has stood by my router with an instrument demonstrating a speed 10 times faster than I was experiencing with my laptop. He blamed my laptop of course. After years of expensive bills, low speeds and patchy service I have switched to Zen Internet who have so far provided a faultless service with efficiency, care and courtesy, at half the cost. The final straw with Virgin on the Ridiculous has been that, after having taken 5 months to respond to my claim for loss of service for 7 days in February, they have made an offer of £15. Their own terms and conditions say they should pay £8 per day. Do yourself a favour and avoid them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Enfield Virgin Media  
I'm attempted to us virgin media for the second time and it was the wrost thing that i xould have done. They tried charhing me for an over due amount that i was not aware of and that was not rightfully mine. They simply wanted to charge me because that's apparently what they do to a customer. I didn't even get to the point of using their services again because they wanted to charge me. And now they won't cancel my account. I want to make a complaint formally and there is no way of doing it. Their complaints line is over 1hr wait and they never take your call. Thsre is no way of doing the complaint online because it takes to to different linka and is impossible to do it online. I strongly advise anyone looking to start with Virgin Media to NOT do ot! They'll keep your information and keep contacting you. Then when you try to use their services they'll say you have an outstanding amount tjat you need to pay. Scamming customers is disgusting and wrost when their trying to start with this ocmpany. I will be reporting this and taking it further.
I am beyond disgusted at how horrible my experience is with this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Virgin media are running a scam, please be very wary of them and do not take out their internet.


At the start of my contract they were charging me the wrong amount, claimed they fixed it then continued charging the same wrong amount.


Now I’ve cancelled the broadband with them, but they’re still taking my money. Virgin are running an elaborate scam, how many people are they doing this to who haven’t noticed.

Get away from them while you still can, they’re fraudulent!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Virgin Media  
It's over 2 weeks now since our broadband problems began with Virgin media, we still have a couple of weeks to run until our 30 days notice expires. The broadband is working intermittently with constant slow connection or complete loss of service. Something has gone seriously wrong at Virgin media as they now seem incapable of repairing their equipment. We broadband works briefly & very slowly, the router loses the white light & all the greens start flashing, you expect this when setting up but not dozens of times every day.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scunthorpe Virgin Media  
I have been with them for a couple of years and at the beginning everything was fine competitively priced until the renewal of contract!,I contacted their customer services several weeks before,as I told them the contract ran out 13 April 2020, but everytime I rang they said there was No alternative deals to be had ! Yet blatantly advertising on t.v. Radio, and on my phone deals as low as £25.00 pcm they flatly refused to make any deal under £41.00 as I did have it on DD but never again !!! they were adamant that, that is what it had to be despite that being for the Basic package and I am a pensioner,The cheeky bastards even tried to take this amount and kept saying that price offered was already reduced from £59.00 They are having a laugh!!! I got Rid of sky for the same reason I wrote to them twice and also tried to contact them on three phone numbers but they all lead to billing even the 0800 number their only interested in demanding high increases every year for existing companies and for the majority of the programmes are freeview anyway so its a right con! I don't have T.V anymore i've just got BB now and cancelled my t.v Licence so to Sum up Crap customer service, Not interested in existing customers! take months to reply! and Phoning is pointless, you can't reply to their emails, I wonder why! Basically wouldn't touch them with a barge pole
  • Satisfaction
    1 star
Essex Virgin Media  
Don't bother with them unless you have more patience than Gandhi himself. Despite the high speeds they offer, you never actually get high speed internet, or even a consistant connection for that matter. Their online 'MyVirgin' account system is an absolute p*ss take too, half the time it says that this part of the site is down for maintenance and then it doesn't become available again for another 2-3 weeks. And when it comes to cancelling, F**K ME it's unneccesarily difficult, there's no feasible way of doing it online, even when you can get on to your 'MyVirgin' account. I had to call them up, go through a long-arse option selection, and then wait forever on hold. Once I finally got through to someone, I was forced to listen to them tell me about alternate packages that I'd be better off upgrading too instead, despite me telling them that I've already been made aware of these offers and have already started with a new ISP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lambeth, London Virgin Media  
Had virgin for a year, was always an issue with the speed. At the end of the contract wanted to cancel it and got the most terrible experience, put on hold for 3 hours and at the end the customer service team didn't think to cancel at all always trying to offer me better deals. I asked who am I talking with and he brutally refused to answer. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Bromley Virgin Media  
The worst broadband provider I have ever had , so many problems , spending lots of hours on the phone to sort out problems which in the end they are still not sort out.
They taking money from your account with out information you.
If you ever have to change the broadband DONT go with virgin media. They are USELESS.
Bournemouth Virgin Media  
Absolute worst customer service imaginable. They arbitrarily deactivate your entire account and cutoff your broadband, and you can only reconnect it by calling, but they keep you on hold for 2+ hours and, when they answer, keep transferring you back to the end of the queue and you have to start all over again. They require account numbers and passwords (which they expect you to remember for some reason) at d dry stage, again and again, so you will likely never get through to a person. Because they don’t want you to get through to a person. They’re terrible. I switched to Sky, which is much better.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
London Virgin Media  
Virgin, virgin virgin, you certainly are not, pure and delightful. I have been with virgin about 13 years, but for the last 4 or 5 years have had nothing but untold problems, with broadband....I was going to write more, but my internet keeps freezing and then disappearing completely, need I say more! Sky here I come!!!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bromley Virgin Media  
terrible customer service i thought talk talk was bad nothing on virgin we agreed 38 pounds they bill me 43 pounds you try and get anyone to talk too or email waste of time will never use them again not even for free ha ha
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
christchurch Virgin Media  
The only food thint About VM was the broadband speed. I tried to leave their services a couple of times but surprisingly they managed to find better deal for me. Eventually when I decided to cancel my contract there were lots of issues, starting from security questions regarding my latest bill which I in fact received two hours after my call to Virgin Media. Very difficult to cancel services. Would consider a different provider.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Preston Virgin Media  
O way to contact customer resolution team do not follow their complaints policy told they cannot provide broadband to the contract but pay £8.50 extra to get it to work better disgusting customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ws4 1dp Virgin Media  
We've been with Virgin for many years.The service has been superb after getting rid of BT.Great speed broadband and reliable home phone. If ever we have had a problem (rarely) the customer service has been superb.Phone them up and you're through to a centre in Scotland and they always know how to sort a problem and are very nice to speak to.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lancs Virgin Media  
I would give absolutely no stars for Virgin if I was able! That saying once bitten twice shy is so very true. Virgin are a greedy and corrupt company that do not care about their customers, they are only interested in taking your money. I am no longer with Virgin and it was the very best thing I did when I was free to end my contract with them. I had endless ongoing problems with Virgins broad band and tv service. It was absolutely horrific and so stressful, I have lost count of the endless phone calls to customer service and not being able to get hold of any one, and on several occasions waiting and waiting to be able to get through and when I did only to be told endless excuses and being fobbed off all the time! I’ve had the engineers come round on so many occasions that I had lost count! I told the lady at Virgin that my old VCR had been much more reliable than their poor and disgusting service. Absolutely shocking and my bills mysteriously kept getting higher each month! I was so happy happy the day I got rid of Virgin, they will make all sorts of excuses, offers and empty promises to get you to stay! AVOID, AVOID, AVOID, you will really regret if you do! I’m now with another broad band service and I am very happy, I’ve had no problems and I can always get hold of someone if I need too from customer service. That’s it I’m totally done with Virgin and I will NEVER be going back EVER!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crawley West Sussex Virgin Media  
Well done Virgin Media still no broadband or Tivo box working it will be interesting to see if they expect the final bill to be paid when there has been NO SERVICE FOR MONTH PRIOR TO LEAVING. My Mrs. is frontline NHS & worked through the lockdown & needs the internet. We are having to manage with a small box that works from the 4G network. At least it works unlike Virgin Media. It shows how management taking their eye off the ball can lead to a company's rapid demise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Scunthorpe Virgin Media  
Shocking broadband supplier. Internet has been poor for months so uploaded to 200m Speed made no difference, can’t even stream a song. Online help is useless just sends you round in circles. Ring customer service & they try to send you round in the same circle as online help. Arranged a home appointment with a technician, first thing he said was we don’t guarantee connection or internet speeds in the house only for what they send to the hub. Was given WiFi boosters to help, no change. Piss poor!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Arnold, Nottingham Virgin Media  
Have been with Virgin for over 10 years, and in general have been very happy with them. Their broadband speeds and reliability are very good. I recently moved to a different property and engineers came out within a day to hook me up, and the engineers are always very polite and competent. Experience on the phone ranges from excellent to awful.
However, the speeds I am now getting are less than half of the advertised speed at the router - I'm not sure if this is the new property of due to increased stain on the network during lockdown. Virgin's prices are very high and they make it very difficult to reduce your bill by removing services. You are also denied the good deals offered to new customers, meaning you are penalised for loyalty.
Because of this they are forcing me to try a different provider, even if this means lower speeds or less reliability.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Bracknell Virgin Media  
Thanks to Virigin Media, I got a new Broadband contract that cut off my Internet during Homeoffice, costs me £20 more than my previous Virgin contract with the same bandwidth and bills me £113 for account change.

Neither the customer service hotline nor support wanted to help me, so maybe this gets more visibility.

My flatmate moved out in the beginning of the year and I was supposed to take over his Virigin contract which was supposed to end in May 2020. I filled out a form to transfer accounts and have not heard anything for another 2 months.
A bill for £80.86 arrived. Where our previous bills were £29 each. Charges for an account change and a monthly package price of £49.

I tried to create a Virgin Media Online account to get insights on my contract and billing, unfortunately the online account was still registered to my old flatmates email address. I couldn’t request a change of online account owner, nor could I login without the email.

So my 2 problems are:

- I got billed more than I was previously paying
- I did not have any access to my Virgin Account and was not able to create a new one with the account number stated on the invoice


So I gave up and called customer support. The lady asked for the pin – which I never received for this account. Luckily, I could provide her with my personal data, so she could access the account. She explained that the £29 were for the first year only and after some discussion she offered me a package with a lower bandwidth for £36 instead of £49. I agreed.
I also explained to her that I don’t have access to my online account, she said that she would email me including the confirmation of the account changes and the link to get access to my online account.

None of the above happened. Problem 1 and 2 still unsolved.

2 months later, we received another invoice for £80.86, a letter confirming the account changes and stating a discount for the month of May and another invoice for £113.98. And the worst of all, our Internet got cut off. It’s lockdown, we are doing homeoffice and we can’t get our work done without Wifi. I am more than happy to pay my bills, but I am not accepting to be treated like this as a customer.

I called customer service again. This time it took a while until I was even able to speak to someone because the automated voicemail asked me to pay the outstanding bill first. Eventually, I got to speak to someone.

I was asked to provide my account number (got it on the bill), my name (obvious), account pin (I never had it), address (got it) and finally my birthday (got it). Then I was told the information was wrong and she could not discuss the account further with me. She asked for the sort code which is linked to the account as a last resort. Since I never provided any nor had access to my account I could not provide it. She said that there is nothing she can do for me due to security reasons. Why did it work the first time then?

I asked her to escalate it internally, so she created a complaint and told me that her manager will be in touch. That has not happened yet.

I did pay the bill now to be able to work from home, but this is a horrible customer experience. I am going to terminate this contract asap and avoid Virgin Media in the future.

0 Problems solved
I had to pay £113 paid instead of normal £29
I'm stuck with this contract until May 2021
& I still have no access to my Virgin Media Account

Never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London Virgin Media  
Absolutely abysmal experience!
We needed to transfer account from flatmate who's leaving, we called VM and was assured same package with same cost at £26 per month can be transferred over to me, except must start another 12 months contract and pay transfer fee of £20, which we accept and invoked the transfer. When we received VM email confirming transfer complete with new account number, we logged on website to set up online account and ddm, but VM website says A/c number wrong, and requested Area reference which isn't stated anywhere!

We called, wait in queue for 25mins, answered, told new account number not coincide with my name, cannot proceed, refused to help further!

Then received email from VM with my first invoice for £52 per month, not £29! Called, waited 43mins, told it's new monthly total, previous monthly total £26 cannot be transferred, we explained that we were told same package at same price can be transferred by VM, but VM customer service will not budge.

On opening the first invoice, I found my correct 9 digit account number and area reference, so I tried to register an online account, but this time, VM's website says, an account has already been set up for my NEW account, and it was in the name of our previous flatmate, even though he was on a totally different account number! So I still cannot open on online account!

Luckily when I emailed my application to apply for transfer, I was concerned that we only had a verbal assurance from VM regarding retaining the £26 monthly bundle cost, so I had mentioned in my email that I'm applying for this transfer based on the assurance that its the same package at the same price.

We called again to try and lodge a formal complaint, waited 30mins, call automatically dropped. Called back, waited another 45mins, answered, and as soon as I stated we wanted to make a formal complaint, the call was dropped!

As advised by local council consumer services officer, we've sent in a formal written complaint, as we've given up ringing their customer service, and cannot use their website form as it requires an online account which VM's system is unable to allow me to register.

Entire experience have been stressful, but more bewildered as to how a supposedly professional company like Virgin Media could have such an unprofessional infantile customer service, we will definately not be using this company again and would strongly NOT recommend Virgin Media, shame it's another British sham
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Brighton Virgin Media  
When Virgin media broadband works as it should it is quite reliable with good speed. This is fine until you have a problem & when you have a problem no one at Virgin media is interested in resolving it. Having lost our internet a new faulty router was supplied & informed it would be sorted in 24 hours, we are now a nearly a week later with no progress whatsoever. I have terminated our contract with Virgin & have accepted the broadband will not be restored before the 30 days notice expires, yet the retention team ring up to ask what can we do to keep your business? Well first of all it would be a good idea to get the broadband working & the tv recorder back in service. I have been with Virgin media for probably 20 years but they just exasperate me as there are no solutions & sitting on the phone in a queue listing to music for an hour is just not on in 2020. They have simply got too bog & don't have enough staff to deal with the issues within their business.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Scunthorpe Virgin Media  
Been with virgin for over twenty years. It's been a constant battle to keep price down. Worst company I have ever dealt with. Thang god couple of weeks and there out my life for good. They threatened to take mine and wife's emails of us if we left so stayed but changed everything over to new emails now so can leave them. Didn't want landline but they said they'd put price up if I cancelled it. Said if I had a TV box they wouldn't put the price up madness. Please don't go with this company and spread the word. Nobody needs the stress they can give you in there life. Goodbye to all your call centers where very few can speak good English!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Walsall Virgin Media  
Before I agreed with my current contract, I asked how much is the exit fee because I expected to end it before the 12 month period. I was told the exit fee would be less than 30 £ and as it seemed reasonable, I accepted the contract.
But in February, I asked again about the exit fee... and this time I was told that there is not such a "less than 30 £ exit fee" and I must pay the full 12 months period contract if I end it before the 12 months!
Since then, I called Virgin many times, wrote Virgin many times, recieved letters, sent many text messages. All I want from Virgin is that someone listen the phone conversation I had when I took the contract so to be charged with the exit fee that I was promised that day. Something simple, but Virgin hasn't done it. Instead, Virgin goes forward and then back to the same inicial point, even with lies like the one that they called me 3 times and I didn't answer.
Now I am trapped with a contract that I don't need and I only want to end it paying the exit fee which I was promised.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Liverpool Virgin Media  
Disgusting customer service ring them and try and cancel and been trying to ring them to cancel as there WiFi is rubbish and pathetic how the speed goes up and down 24/7 we have been ringing them for about 1 hour and they have just cut us off apsoloutely disgusting never ever go with virgin the worst WiFi service you can ever have go with bt sky or talk talk apsoloutly disgusting customer service and when they do answer the phone the can hardly speak any English NEVER GET WITH VIRGIN WORST CUSTOMER SERVICE AND WIFI NETWORK IN THE WORLD
St. Helens Virgin Media  
Disgusting customer service. Waiting for over an hour to speak. When I do they can't speak proper English. They are charging me double the amount as they are for new customers and don't provide a service. Virgin actually owes me lots of money and won't pay up. Don't use Virgin you will regret it.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
LONDON Virgin Media  
Over the last few months or so Virgin media has been very bad. For months have had intermittent connection with customer services trying to blame it on the box, the cables and everything else. eventually they admitted there was a fault on the lines and after a week messaged me it was fixed. a week goes by the issue is back internet just dropping out and slow speeds. So if looking for a internet provider stay clear of Virgin
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Bristol Virgin Media  
Customer Service is appalling, hanging on the phone for over an hour. representatives who clearly don’t understand your issues and everything is read from a script. It’s a very poor service and that’s why I left them reverting back to T.

The speeds are good but not constant, most of the time I was getting 300mbs but paying for 500. TV is just the same as every other provider, yes repeat, repeats and even more repeats.

Save your money and just get a basic broadband package from another company and use free view. If you want movies get Now, Netflix or mazinnProme.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Edinburgh Virgin Media  
Until this year I had always been pretty happy with Virgin Media but I have had so many problems with the service recently that I have had enough.
I am locked in until next year but I am DEFINITELY leaving once my contract is up.
The wifi is so flaky now I have had to buy long CAT7 cables so that a connection can be maintained while working from home.
My PS4 used to connect with no problem but recently it just failed to connect at all wirelessly.
I finally managed to get a connection after I set up a guest account specifically for the PS4.
The PS4 can't be more than 12 feet from the router with no solid walls in between.
Also, my PC drops it's signal too often as well. It usually kicks off again after resetting the adapter but not always.
I tried phoning them but was told it might be an hour in the queue then I tried to raise a service complaint and what a shock, even THAT didn't work!
The TV says that the signal is generally less than 50%.
It's a real pain even though the speed is OK once connected via a cable.
Once 5G services are common and not too expensive I can see Virgin Media going out of business.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
BIRMINGHAM Virgin Media  
After cancelling the installation more than 4 times and leaving us with no internet for 6 weeks during the lockdown, I can say that I am simply appalled, not just at their lack of bother towards their potential customer but also at the endless list of excuses they were ready with when we called them. Had they spent the same amount of effort generating actual results rather than excuses, we would have been happy customers. The most interesting part is that they refused to allow us to cancel out contract with their customer service team offering us endless incentives as an alternative option.

At first we were understanding, knowing that Covid-19 has caused delays in the running of many companies but after no internet for 6 entire weeks, I can guarantee that this was less due to Covid-19, more due to the absolutely shambolic, unorganised and unprofessional nature of the company itself.

We did not want the £5 per day or the reduction of the monthly payment. We didn’t want excuses either. We simply wanted WiFi! And that was something Virgin had claimed to provide however had the audacity to cancel the day before the installation.

After having to go through the nightmare of doing my online law exams using my mobile data, I can guarantee that I will NEVER go for Virgin again and advise you not to either.
Streatham Virgin Media  
Customer service is just THE WORST EVER - you can literally waste your life on the phone or on chat and get nowhere - even when you put in complaints or (as I have done) two complaints letters recorded delivery - and cancel your contract - they still don't contact you - even when you contact the customer retention team (after 3 hours via chat) they just cut you off - just surreal levels of BAD
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LONDON Virgin Media  
WiFi and tv is good. Customer service needs a bit of work I called the customer service line as I couldn’t create an my virgin Media account I told a guy on the phone about it and I was told to wait 24-48 hours and try again. I waited tried again still didn’t work. Got two missed calls from virgin as I was at work so I called back when I got home and a lady told me they “changed my password” even though I didn’t have an account then I was told it will take 5 days to get my account fixed. I tried to access some software on my pc and it was blocked internet connection by the parental controls I’m guessing as it trying to access a remote server.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Virgin Media  
The broadband speed and reliability has been great. However, their customer services are awful. Once they have your money, any issue is your problem, not theirs.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Manchester Virgin Media  
Do not get virgin media no matter how attractive the package.

WiFi is so intermittent and when it does work it is unbearably slow. Have been trying to work from home and have had to spend a fortune on mobile data because my WiFi will not working.

Issues are not resolved in given timeframes and customer service offer little to no support or effort to resolve.

Refuse to let me out of the contract without a massive ending fee despite being unable to service my area properly.

Borderline fraudulent behaviour STAY AWAY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelsea Virgin Media  
Broadband keeps dropping out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
London Virgin Media  
Do not get virgin broadband it is so unreliable its untrue and when you phone customer/technical services they are no help at all. I am trying to work and not for the first time the broadband is down and will be for at least 6 hours. That's not the worst earlier in the year it was off for 16 days.
  • Speed
    2 stars
Ls14 Virgin Media  
For the last 6 months we have been complaining about our broadband speed 10Mbs up >1Mbps down when working after changing the hub lots of phone calls and being told that nothing is wrong it is me. I finaly had an engineer call out there was no point him checking he told me that virgin no the problem there is a major network problem in Goring and there are not enough people to worry about he said that in maybe 7months we will start reconfiguring the network as it is over subscribed so for 6 month they new about the problem and would not come clean their customer services lied through there teeth and with another 7months befor remedial work that is effectivly over a year without a solid internet service they want there money but they are not interested in the customers. So tommorow I am connecting with Vodaphone and shortly they will have fibre optic in my area goodbye Virgin I will not be back. But I will be passing on your wonderful customer service to everyone i meet and try to sell vodaphone. If they do not hit there garunteed speed you do not pay for it I think Virgin would be broke if they did this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
WORTHING Virgin Media  
I have been writing this review during the more than an hour wait to speak to a human at Virgin. It's not worth it. Go with whatever other company offers a better deal and don't count on Virgin for decent internet provision or customer service.

I have had decent broadband provision with Virgin for a year and renewed my contract for a more expensive rate in March 2020. It's been hell since and I will try to cancel my contract. Virgin always had ******* costumer service, but at least I didn't have to call them often.

I am supposed to get 100MB speed, but I get around 30-40MB next to the router. The service drops in the middle of work meetings during the day as I now work from home, putting me in a terrible situation at work. My bedroom gets 0.2 MB. In fact the speed.net website often cannot even perform a speed check as there is no speed so I have been using my mobile data. Their app also detects poor service. If I wanted spotty, unreliable internet provision, I could pay half the price I am paying virgin so I am ready to take this to the ombudsman if I can't get out of the contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Virgin Media wired up the next-door neighbour's technology incorrectly and has caused many problems to this address, also having carried out work - no doubt also way below safety-standard protocols - to another neighbour's house in the area, too.

When the company is called about the problem, they lie, saying that they have checked the property's wiring, when they haven't, despite these effects having caused all sorts of issues such as extreme static-charge in and around the house to life-threatening levels, radioactive effects hitting the immune-system and high-pitch frequency effects causing ear-aches for days, the company having had all of these details relayed to them.

Virgin Media does not care about the lives of people, they care only about profit via aggressive sales tactics and bad wiring. Stay away. They are bad people. Five years these effects have hurt people and Virgin Media simply does not want to take responsibility for their under-trained representative's mistakes because they do not wish to be seen as liable.

The ISP we were with at the time even stated that Virgin Media has messed up their own installations of technology in the past.

These people are some of the lowest of the low. Surrounded by advertising and plenty of profit which people keep feeding them without thinking about the consequences. Am sure that if there was really proper, alternative regulation to the mirage of an organisation that is Ofcom, a proper international regulatory counter-corruption organisation that was able to deal with these types of criminal companies, then Virgin Media, as well as companies like Vodafone, would not be trading (maybe down the odd back-alley).
Newton Abbot Virgin Media  
DO NOT USE THIS COMPANY!!! In December I finished my contract early with Virgin Media as we were moving. I paid the full £157 ahead of the usual billing date, I was subsequently double billed by Virgin Media when the usual direct debit is taken (There billing system does not recognise customers that have already paid their bill). Over the past 6 months I have contacted virgin media close to 10 times. Each time they have said they will send through a cheque returning the money. However, nothing has been received. I'm disgusted by the behaviour of this company and it's apparent lack of regard for the law and lack of regard for it's customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Surbiton Virgin Media  

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